- dưới thư nên attach phần reference source

- inquiry, reply/ quotation, advice/ acknowledgement of payment, complaint

UNIT 2: CONTENT AND STYLE

LETTER A: LETTER B:
1. in 1. in
2. to 2. of
3. of 3. from
4. in 4. to
5. in 5. in
6. of 6. to
7. in 7. of
8. to

four-point plan
1. opening/ introduction
state the reason
2. central section (body)
give info to the recipient
request info
3. conclusion (action or response)
state the action expected from the recipient
state the action you will take as a result of the details provided
example:
- please let me have full details of the costs
-
4. Close
- I look forward to
- A prompt reply would be appreciated
- Please let me know if you need any further info