Republic of the Philippines

DEPARTMENT OF EDUCATION
Region 02
DIVISION OF QUIRINO
CABARROGUIS NATIONAL SCHOOL OF ARTS AND TRADES

Lesson Log in Front Office Services

S.Y. 2016-2017
November 14, 2016 November 15, 2016 November 16, 2016 November 17, 2016 November 18, 2016
I. OBJECTIVES
A. Content Standard Providing Providing Providing Providing Providing
accommodation accommodation accommodation accommodation accommodation
reception services reception services reception services reception services reception services
B. Performance Independently provide Independently provide Independently provide Independently provide Independently
Standard accommodation accommodation accommodation accommodation provide
reception services reception services reception services reception services accommodation
reception services
C. Learning LO 2. Welcome and LO 2. Welcome and LO 2. Welcome and LO 2. Welcome and LO 2. Welcome and
Competencies/ register guests register guests register guests register guests register guests
Objectives (TLE_HEFS9-12PR-IIc-d- (TLE_HEFS9-12PR-IIc-d- (TLE_HEFS9-12PR-IIc-d- (TLE_HEFS9-12PR-IIc-d- (TLE_HEFS9-12PR-IIc-
11) 11) 11) 11) d-11)
2.1. welcomes guests 2.1. welcomes guests 2.1. welcomes guests 2.1. welcomes guests 2.1. welcomes guests
warmly and courteously warmly and courteously warmly and courteously warmly and courteously warmly and
2.2. confirm reservation 2.2. confirm reservation 2.2. confirm reservation 2.2. confirm reservation courteously
details with guests details with guests details with guests details with guests 2.2. confirm
2.3. register guests with 2.3. register guests with 2.3. register guests with 2.3. register guests with reservation details
or without reservations or without reservations or without reservations or without reservations with guests
2.4. follow correct 2.4. follow correct 2.4. follow correct 2.4. follow correct 2.3. register guests
accounting procedures accounting procedures accounting procedures accounting procedures with or without
2.5. explain clearly 2.5. explain clearly 2.5. explain clearly 2.5. explain clearly reservations
relevant details such as relevant details such as relevant details such as relevant details such as 2.4. follow correct
room key/electronic room key/electronic room key/electronic room key/electronic accounting
cards, guest mail, cards, guest mail, cards, guest mail, cards, guest mail, procedures
messages, and safety messages, and safety messages, and safety messages, and safety 2.5. explain clearly
deposit facility deposit facility deposit facility deposit facility relevant details such
arrangements to guests arrangements to guests arrangements to guests arrangements to guests as room
2.6. follow correct 2.6. follow correct 2.6. follow correct 2.6. follow correct key/electronic cards,
 enterprise procedures
where rooms are not
immediately available or
overbooking has
occurred
2.7. monitor guest
arrivals and
discrepancies between
actual and report
expected arrivals
II. CONTENT Acceptable methods of
payment
A. References
1. Teacher’s Guide pages Curriculum Guide: Page
15
Teacher’s Module: Page
47-48
2. Learner’s Materials
page
3. Textbook page
4. Additional Materials
from Learning Resource
(LR) portal
B. Other Learning PPT Presentation
Resources
IV. PROCEDURES
A. Reviewing previous Presentation of the new
lesson or presenting the lesson
new lesson
B. Establishing a Teacher asks:
purpose for the lesson 1. Do you know ways on
how to settle bills?
enterprise procedures enterprise procedures enterprise procedures guest mail, messages,
where rooms are not where rooms are not where rooms are not and safety deposit
immediately available or immediately available or immediately available or facility arrangements
overbooking has overbooking has overbooking has to guests
occurred occurred occurred 2.6. follow correct
2.7. monitor guest 2.7. monitor guest 2.7. monitor guest enterprise
arrivals and arrivals and arrivals and procedures where
discrepancies between discrepancies between discrepancies between rooms are not
actual and report actual and report actual and report immediately available
expected arrivals expected arrivals expected arrivals or overbooking has
occurred
2.7. monitor guest
arrivals and
discrepancies
between actual and
report expected
arrivals
Acceptable methods of Guest registration Guest registration Guest registration
payment
Curriculum Guide: Page Curriculum Guide: Page Curriculum Guide: Page Curriculum Guide:
15 15 15 Page 15
Teacher’s Module: Page Teacher’s Module: Page Teacher’s Module: Page Teacher’s Module:
48-51 51-53 53-54 Page 54-55
PPT Presentation PPT Presentation PPT Presentation PPT Presentation
Review of the last lesson Review of the last lesson Review of the last lesson Review of the last
lesson
Teacher asks: Teacher asks: Teacher asks: Teacher asks:
1. What are special 1. How many set of keys 1. What are mails and 1. What does an FO
billings? are required for a hotel? packages? do when she/he
 What are those?
2. Which among the
ways is applicable to
hotels?
3. Are there different
procedures in billing and
credit policies for
various accounts?
C. Presenting Teacher presents
examples/instances of pictures of cards/forms
the new lesson used to settle bills.
Learners try to identify
the cards/forms being
presented.
D. Discussing new Teacher discusses billing
concepts and practicing and credit policies for
new skills # 1 various accounts
E. Discussing new
concepts and practicing
new skills # 2
F. Developing mastery Learners selects an
account and make a
flowchart on how a
guest settles an account
in the hotel.
G. Finding practical Teacher may include
applications of concepts real life situations in
and skills in daily living which learners can apply
their learning and vice
versa.
H. Finding practical Learners take a quiz.
application or
remediation Learners shall apply
their learnings in
receiving guests.
V. REMARKS
2. Do you know some 2. Why is there a need 2. How do we handle receives a cable/telex
cash handling for proper key control mails and packages in notice?
guidelines? and handling? the FO? 2. What is a safety
3. What are the deposit box?
different forms of
payments?
Recall a situation when Teacher will give Teacher gives examples Teacher presents the
you are asked to buy situations about key of mails and packages steps in taking a cable
something. Identify handling and control. delivered to the FO. delivery/telex notice.
what form of payment Learners will identify Learners will organize
have you done or used. whether the actions of the steps based on
FO is appropriate or not. the proper
procedure.
Teacher discusses Teacher discusses key Teacher discusses mail Teacher discusses the
special billing handling and control and packages delivery. steps in cable
instructions and cash delivery and telex
handling procedures. notice.
Teacher gives scrambled The students will take a Learners will be asked to Learners take a short
words and its short true or false quiz accomplish a package quiz about the lesson.
description. Learners about the lesson. notice form.
unscramble the words
based on the definition
given.
Teacher may include Teacher may include Teacher may include Teacher may include
real life situations in real life situations in real life situations in real life situations in
which learners can apply which learners can apply which learners can apply which learners can
their learning and vice their learning and vice their learning and vice apply their learning
versa. versa. versa. and vice versa.
Learners take a quiz. Learners shall apply Learners take a quiz. Learners shall apply
their learnings in their learnings in
Learners shall apply receiving guests. Learners shall apply receiving guests.
their learnings in their learnings in
receiving guests. receiving guests.
 VI. REFLECTION
A. No. of learners who
earned 80% on the
formative assessment
B. No. of learners who
require additional
activities or remediation
C. Did the remedial
lessons work? No. of
learners who have
caught up with the
lesson.
D. No. of learners who
continue to require
remediation
E. Which of my teaching
strategies worked well?
Why did these work?
F. What difficulties did I
encounter which my
principal or supervisor
can help me solve?
G. What innovation or
localized materials did I
use/ discover which I
wish to share with other
teachers?

Prepared by: Checked:

MISS LOVELY EDELWEISS B. JULIAN BENJAMIN I. MILLO, Ph.D. GILBERT M.CAMAYANG

Subject Teacher Head Teacher I – RSD Head Teacher III - TVE