SOUND CHECK

Use the template below to create a daily meeting experience that is authentic to your hotel.
Make sure to cover each topic but feel free to do it in the way that works for your team.

OH HELLO
None for today....
Birthdays, Anniversaries, New Talent:

Share a reason to be excited today and invite the team to share as well:
Witty quote / your personal story to tell : Please ask your team to Share their story

9 August 2022. let's beat the drum : Dance party / Fun Games / Song by Department Leader

AFFIRMATION
Select an Affirmation:
SOUND CHECK
Aloft Sound Check Brand Topics no 8. WE ARE A GLOBAL BRAND

How many Aloft hotels are there as of today? In how many continents?

Where and when did our latest hotel open? Where and when is our next hotel scheduled to open?

THE LOWDOWN
55.43%
Staffing Level Today’s Occupancy
20 Rooms / 36 Rooms 11 Rooms
Departures/Arrivals In House VIPs
7 Rooms Can't wait
Elite Arrivals Events

SCORE GOAL SCORE GOAL

INTENT TO REC: STAFF SERVICE:
75.0 75.0 87.5 79.4

CELEBRATE
Highlight at least one of the following: Positive GSS comments, sales leads or service improvements,
any stories of going above and beyond for guests.

UNTIL NEXT TIME

Reinforce the key message from the Daily Affirmation. Thank the team for participating.
Safety and Security - Your Work Safety - Use Personal Protective Equipment / PPE

Use any Personal Protective Equipment, as per the instructions.

Marriott International Confidential & Proprietary Information


1. Know your role is Loss
Prevention
Safety is everyone’s
responsibility. Our safety
depends on you!
Security Basic
2. Prevent a theft
Objects are more likely to be
stolen, if they are easily
obtained, visible and removed
from an area. By reporting
unattended items, or properly
removing them to a more
secure location, thopportunity
can be minimized.
3. Know fire basic and
prevention
Fire Basic
The fire triangle : Fuel, Heat,
Oxygen. All three components
must be present, for fire to
begin! To prevent fires,
remove one or more of these
components.
4. Do not put yourself in
risk
Your Work Safety
Remember that you should
not place yourself in danger,
or at risk of physical injury.
5. Use only reputable taxi
Your Private Safety
company
In reputable taxi you are more
safe. They usually have taxi
tag, advertisement with
phone number and radio
31. Do Not leave your
Computer open
This will invite others to see
your private chat/email
6. Always check the mail/
Package
Use 7S rule – check Size, Smell, Sound,
Shape, Sender, Stamp, Seal. If you think
that mail/ package is dangerous –
Report to LP
7. Guess Access During Room
Service
If a Guest ask you to open the room : if
the guest has a room keycard – test the
keycard in the log to ensure the guest
to the Front Desk, where identification
can be cheked.
8. Know what to do if you
discover a fire
Close the door as you leave ;
Announce the situation; Phone the
Hotel Emergency number;
Evacuate the immediate area, as
required.
9. Use Personal Protective
Equipment / PPE
Use any Personal Protective
Equipment, as per the intructions.
10. Only carry with you what you
need
Minimize cash, cards and documents to
avoid losses.
LOSS PREVENTION DAILY BASIC
11. Report all accidents,
safety or fire hazard
immediately
To your Supervisor ; to your
Manager ; to Loss Prevention.
12. Control work keys and
card
Do not utilize your keys to grant
another person access, to any
room, or loan out your assigned
keys, for any reason. Don’t take
them out of hotel.
13. Know when and how to
use extinguisher
Always treat a fire as being larger
than it looks
Extinguisher use intructions :
Pull The Pin;
Aim the Nozzle ;
Squeeze the handle;
Sweep from side to side.
14. Slips and Falls
Take ownership of wet floors!
Know where the “Wet Floor”
signs are in your work areas.
Service areas are especially prone
to spills, so use caution. Make
sure your wear non-skid
footwear, at all times, in all areas.
15. Tell people where are
you going
With whom, what time you
expect to be there. This will have
to find you if something
happened to you.
16. Know what to do with Lost & Found
item
All Lost and Found items should be given to
Loss Prevention as soon as possible. Inquiries
should also be routed to Loss Prevention.
17. Look for people with questionable
behaviour or intent.
Any person which makes you uncomfortable,
suspicious should be reported to Loss
Prevention, for further investigation. Any
person placing and unknown object or
container in an unauthorized area must be
reported.
18. Know the evacuation procedure
If you hear an alarm: Shut off all electrical or
gas operated equipment and prepare for an
evacuation; Ensure that a copy of the
departmental schedule is obtained; Evacuate
the building using nearest emergence exit;
Proceed to muster point an find your warden.
19. Know your chemicals
Where are your Material Safety Data Sheets
(MSDS) ? Study them and follow excactly if you
use any chemical for the first time! Never Mix
chemicals. If it has no label, or an improper
label, destroy it!
20. Be careful with “dark” areas
Dark areas are ideal environment for criminals
as nobody can visually see them.
21. Know who is your First Aider
and Warden
There are associates thaty trained to
provide first aid in your department. Know
them. Also know your warden the person
who counts you on muster point after
evacuation.
22. Report all photographers on
property
No person is allowed to Photograph on
Hotel property for commercial purposes
without prior consent from the Hotel
Management.
23. Know location of fire fighting
equipment
In a fire emergency could you locate fire
fighting equipment ? Know your
Envoronment! Read the evacuation plan
24. Alcohol and drugs
Persons under the influence of such
subtances are as much as 300% more likely
to be involved in an accidents to Loss
Prevention
25. Know the emergency numbers
Save them in your mobile
26. Confidential Guest Information
All Guest information is considered Confidential and
property of the Hotel.
Guest information may not be given to anyone outside of
our company, for any reason.
27. Know what to do if you receive a bomb threat
by phone
Remain calm. Remmember background noises and other
unique qualities of the off the call, start to fill your
Checklist. Try to find out : the Location of the Bomb; When
it will detonate; What it looks like; What will cause it to
detonate; Why it was placed. Ensure that all possible
information is written down, and Loss Prevention is notified
as son as possible , without having a leave the caller on
hold, or breaking communication with them .
28. Never block emergency exits
In an emergency blocked exits can be a killer
29. Know how to lift property
Assess the item to be lifted. If it is too heavy or bulky, get
help! Make sure your footing is clear, and your stance wide
and solid. Always lift with your legs, not your back. Keep
your back straight! When preparing to lift, keep your head
up, and eyes forward. When lifting, keep the object close to
your body. If placing an object on a shelf or high rack, move
up the ladder, then have someone else hand the item up to
you. Do not climb while holding the item.
30. Do not show your cash money to other people
This will increase potential risk of stealing them