11

TVL – HE - HOUSEKEEPING
Quarter 1 – Module 2:

TYPES AND USES OF DIFFERENT

HOUSEKEEPING AND FRONT OFFICE FORMS
TVL – Grade 11
Alternative Delivery Mode
Quarter 1 – Module 2: Types and Uses of Different Housekeeping and Front
Office Forms
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any
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materials from their respective copyright owners. The publisher and authors do not
represent nor claim ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writer: Joseph S. Mapili
Editors: Mark Dave M. Vendiola & Jesusa D. Paladar
Reviewer: Ivah Mae C. Estoconing
Typesetter: Ivah Mae C. Estoconing
Layout Artist: Ivah Mae C. Estoconing
Management Team: Senen Priscillo P. Paulin, CESO V Rosela R. Abiera
Fay C. Luarez, TM, Ed.D., Ph.D. Maricel S. Rasid
Adolf P. Aguilar, Ed.D.,TM Elmar L. Cabrera
Nilita R. Ragay, EdD
Antonio B. Baguio, Jr. Ed.D.

Printed in the Philippines by ________________________

Department of Education –Region VII Schools Division of Negros Oriental

Office Address: Kagawasan, Ave., Daro, Dumaguete City, Negros Oriental

Tele #: (035) 225 2376 / 541 1117
E-mail Address: negros.oriental@deped.gov.ph
 11

TVL
Quarter 1 – Module 2:
Types and Uses of Different
Housekeeping and Front Office
Forms
Introductory Message
For the facilitator:

Welcome to the TVL-Housekeeping Services 11 Alternative Delivery Mode (ADM)

Module on Types and Uses of Different Housekeeping and Front Office Forms!

This module was collaboratively designed, developed and reviewed by educators both
from public and private institutions to assist you, the teacher or facilitator in helping
the learners meet the standards set by the K to 12 Curriculum while overcoming
their personal, social, and economic constraints in schooling.

This learning resource hopes to engage the learners into guided and independent
learning activities at their own pace and time. Furthermore, this also aims to help
learners acquire the needed 21st century skills while taking into consideration their
needs and circumstances.

In addition to the material in the main text, you will also see this box in the body of
the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator, you are expected to orient the learners on how to use this module.
You also need to keep track of the learners' progress while allowing them to manage
their own learning. Furthermore, you are expected to encourage and assist the
learners as they do the tasks included in the module.

For the learner:

Welcome to the TVL-Housekeeping Services 11 Alternative Delivery Mode (ADM)

Module on Types and Uses of Different Housekeeping and Front Office Forms!

This module was designed to provide you with fun and meaningful opportunities for
guided and independent learning at your own pace and time. You will be enabled to
process the contents of the learning resource while being an active learner.

This module has the following parts and corresponding icons:

This will give you an idea of the skills or

What I Need to Know competencies you are expected to learn in the
module.

ii
 This part includes an activity that aims to
check what you already know about the
What I Know
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.
This is a brief drill or review to help you link
What’s In the current lesson with the previous one.

In this portion, the new lesson will be

What’s New introduced to you in various ways; a story, a
song, a poem, a problem opener, an activity
or a situation.
This section provides a brief discussion of the
What is It lesson. This aims to help you discover and
understand new concepts and skills.

This comprises activities for independent

practice to solidify your understanding and
What’s More
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.
This includes questions or blank
What I Have Learned sentence/paragraph to be filled in to process
what you learned from the lesson.
This section provides an activity which will
What I Can Do help you transfer your new knowledge or skill
into real life situations or concerns.
This is a task which aims to evaluate your
Assessment level of mastery in achieving the learning
competency.
In this portion, another activity will be given
Additional Activities to you to enrich your knowledge or skill of the
lesson learned.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in developing

this module.

iii
The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of the
module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are
not alone.

We hope that through this material, you will experience meaningful learning and
gain deep understanding of the relevant competencies. You can do it!

What I Need to Know

This module was designed and written with you in mind. It is here to help you
master the nature of Housekeeping Services. The scope of this module permits it to
be used in many different learning situations. The language used recognizes the
diverse vocabulary level of students. The lessons are arranged to follow the standard
sequence of the course. But the order in which you read them can be changed to
correspond with the textbook you are now using.

After going through this module, you are expected to:

1. recognize the different housekeeping and front office forms;
2. fill out housekeeping and front office forms properly; and
3. show motivation for learning by answering the activities indicated in this
module.

iv
 What I Know

MULTIPLE CHOICES
Direction: Choose the letter of the best answer. Write the letter of the correct answer
on your notebook.

1. It is an important document to keep track of records for lost and found items.
A. Maintenance Form
B. Security Form
C. Lost and Found Slip
D. To Do Tracker

2. For guest who requested for a wake-up call sheet, the wake-up call should be
A. made one hour before the requested time
B. made thirty minutes before the requested time
C. made 10 minutes before the requested time
D. made at the exact time requested

3. A form used by housekeepers or room attendants to record the task done during
their shift.
A. Housekeeping Attendant’s Daily Assignment Sheet
B. Maintenance Form
C. Daily Task Sheet
D. Everyday Routine Sheet

4. Is used whenever there are problems reported by the guest to the housekeeping
department.
A. Recovery Form
B. Maintenance Request Form
C. Housekeeping Work Order Form
D. Front Office Diary

5. It is prepared by the housekeeping department and handed down to the front desk
to give them an update as to the status of each hotel room.
A. Housekeeping Status Report
B. Balance Sheet Report
C. Rooms Report
D. Front Office Report

6. These forms are used to ensure a good flow in hotel accommodation cycle.
A. Front Diary Report
B. Front Office Forms
C. Maintenance Form

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 D. Daily Task Sheet
7. Also known as the log book, contains all important events that transpired in the
hotel front desk during the day.
A. Maintenance Office Report
B. Balance Sheet Report
C. Housekeeping Attendant’s Daily Assignment Sheet
D. Front Office Diary

8. Common problems for maintenance include

A. electrical issues
B. broken furniture
C. TV not working properly
D. All of the above

9. It is used by the housekeeping supervisor to check, on a daily basis, how the

cleaning service for every guest room was done.
A. Guest Room Cleaning Checklist
B. Housekeeping Attendant’s Daily Assignment Sheet
C. Front Office Report
D. Lost and Found Slip

10. If you found an item left by a hotel guest in his room upon checking out, what
will you do?
A. Put the item inside your pocket and pretend that you have not seen it.
B. Leave the item in the room.
C. Turn over the item to the assigned department so that a lost and found slip will
be processed.
D. Look and find the hotel guest.

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 TYPES AND USES OF
Lesson
DIFFERENT
2 HOUSEKEEPING AND
FRONT OFFICE FORMS

Forms and reports play an important role in managing the housekeeping

activities. It serves as evidence in a specific incident, situation, and happening.
Reports are a very useful method for keeping track of important information. The
information contained in reports can be used to make a very important decisions
that affect the establishment.

What’s In

As a review of the previous lesson, complete the semantic web map below.

Notes to the Teacher

The following are information that would lead
to the activities and assessment of this lesson.
Some activities may need your own discretion
upon checking, or you may use rubric if
provided. Please review the activities and
answer key. You may amend if necessary.

3
 What’s New

Housekeeping service does not only cover observance and maintenance of

cleanliness in hotel surroundings. As a housekeeping attendant, knowledge on how
to use and handle housekeeping and front office documents is a must. Reading
reports and accomplishing forms are parts of your job as a housekeeping attendant.
This week, you will learn about the different housekeeping and front office forms.

What is It

Different Types of Housekeeping and Front Office Forms

Forms and reports play an important role in managing the housekeeping

activities. It serves as evidence in a specific incident, situation, and happening.
Reports are a very useful method for keeping track of important information. The
information contained in reports can be used to make a very important decisions
that affect the establishment.

Housekeeper should be knowledgeable in filling out housekeeping forms of which

includes:
 Housekeeping daily assignment checklist;
 Maintenance request form;
 Housekeeping work order form;
 Guest room cleaning checklist; Stock requisition form; and
 Lost property report.
Housekeeping Forms

A. Housekeeping Attendant’s Daily Assignment Sheet

Housekeeping attendant’s daily assignment sheet is a form used by

housekeepers or room attendants to record the task done during their shift.
This form will also help them plan their work for the day. After each room is
serviced, the room attendant must list down the time they have entered the
room for the room service and log in their time out after completion. They
must also note down the room status before service and after service, the
number of extra bed or cot placed, and also the number of linen replaced in
the room. The housekeeper will receive this form after their briefing in the
morning before they can start their daily task.

4
 B. Maintenance Request Form

Maintenance request form is used whenever there are problems reported by

the guest to the housekeeping department. Common problems for maintenance are
faulty equipment, electrical issues, broken furniture, TV not working properly, etc.

5
 Sample Maintenance Request Form

Date:
Room Time Nature of Lodge by Received Time of Signature
Number Complaint Complaint by Completio
Lodge n

C. Housekeeping Work Order Form

Housekeeping work order form is used when there are requests for work to
be done.

Work Order Details

Requested by:__________________________________ Department:_____________________
Contact Name:____________________________ Contact Extension:__________

Custodial Department Requests

Work Needed Check all that apply:

* Shampoo
* Vacuum
* Sweep
* Mop
* Dust
* Set up for event
* Equipment discard
* Others
Date Needed:__________________________
Building:______________________________
Room No________

D. Guest Room Cleaning Checklist

The guest room cleaning checklist is used by the housekeeping supervisor to

check, on a daily basis, how the cleaning service for every guest room was done. This
is done to be able to attain guest satisfaction. The use of this form is to establish a
set of procedure that would ensure there will be no defects and any missing amenities
for the guest.

Guest Room Cleaning Checklist

Date:______________________
Room No.______
Housekeeper:___________
Inspected by:________

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Guest Room Checklist

Item Yes No Item Yes No

Door locks works Mattress firm Turned regularly
properly
Door opens easily and Bedspreads free of rips and stains
quietly
Light switches work Upholstery clean and in good
properly condition
Windows open and Furniture scratch or stained
close properly
Window glass clean Luggage rack in good condition
Window glass free of Walls clean and free of cobwebs
cracks
Drapes straight and Walls scratched
working properly
Controls of air Luggage racks in good condition
conditioning works
properly
Air conditioning filter Wall pictures and mirrors straight
clean
Lamps work Furniture drawer slide easily
Wall lights work Telephone working
Lamp shades clean Clean ashtrays
and straight
Beds correctly made Mattress pad clean and free of stains
Beds spreads straight Minimum of 6 hangers
Fluted/Even pillows Drapes partially closed
Rate cards posted

Item Yes No Item Yes No Item Yes No

Desk tops Mirrors Lamps and
shades
Dresser tops Rim of Light bulbs
baseboard
Table tops All drawers Window
cornice
Head board Closet Window frame
shelves
Chairs Closet rod Corners
Picture frames Telephone Window sills

Bathroom Checklist
Item Item Yes No Item Yes No
Clean toilet seats Shower Faucets leaking
(both sides) curtain clean
Underside of Pop up Broken tile
lavatory clean stopper
clean
Shower rod in Water spots Toilet seat firm
good condition on tile
Commode Tub grouting Fixtures firm
underside clean missing
Commode flushes Tub grouting Chrome sparking
properly clean
Bathroom free of Supply of
odor towels

E. Lost and Found Slip

Lost and found slip is an important document to keep track of records for lost
and found items.

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 Lost and Found Slip
Finder’s Name:______________________ Description of Article
Location:______________
Time:________
Name of
Guest:________________________
Address of Guest:____________

Action Taken
Telephone No._____________
Name of Guest:___________
Signature of Guest:____________
Date:_________

Article Mailed

Postal Address:________________________________________________
Dispatch No._______________
Dispatcher’s Signature:__________
Date:__________

Article Surrendered to Finder

Name of Finder:____________________
Employee ID No._______
Gate Pass No.______
Employee’s Signature:_________
Date:_______________

Front Office Forms

These forms are used to ensure a good flow in hotel accommodation cycle.

A. Front Office Diary

31 Sunday July

Mr. Marciano reserved a special room for two for himself and his wife
7:00 AM and will arrive between 11:00 AM to 1:00
Gab

7:30 AM

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8:00 AM

Ms. Chloe requested room transfer from RM 201 to RM 207

8:30 AM
Jus

A new room rate was applied effective today, see Memorandum No.
9:00 AM
0078 posted at the bulletin for details

9:30 AM

Lost room cards at RM 307 were found and surrendered

10:00 AM
Lara

B. Daily Running Sheet

JB SUITES

Phoenix Avenue, Quezon City, Philippines

DAILY RUNNING SHEET: FIRST SHIFT

COMPLETED TASK

 Read Diary

 All requests were granted

 Vacated rooms are clean

C. Wake-Up Call Sheet

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 Wake-up call sheet simply has the time, room numbers, and names of the
guests. There are occasions that guests would request for a wake-up call for
guests staying because of seminars or trainings. Thus, the organizer may
request for a wake-up call for the participants.

Housekeeping Status Report

Housekeeping status report is prepared by housekeeping department and

handed down to the front desk to give them an update as to the status of each hotel
room. The front desk then assigns rooms to arriving guests based on the occupancy
report. This report basically contains all the details about the rooms that are vacant
and available, occupied, to be vacated, and out of order.

10
 The purpose of the housekeeping report is to see which rooms need cleaning,
whether occupied or vacant, to maintain the cleanliness of the hotel and maximize
its room-selling capacity.

What’s More

Direction: Read the questions carefully. Write the answers on your notebook.

1. Why are forms in managing the housekeeping department

important?
__________________________________________________________________________
__________________________________________________________________________

2. What is the purpose of a housekeeping status report?

__________________________________________________________________________
__________________________________________________________________________

Rubrics

Areas of
Assessment A B C D
Presents ideas Presents ideas Ideas are too Ideas are
in an original in a consistent general vague or
Ideas manner manner unclear
10 points 7 points 4 points 1 point

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 Organization Strong and Organized Some No
organized beg/mid/end organization; organization;
beg/mid/end attempt at a lack
10 points 7 points beg/mid/end beg/mid/end
4 points 1 point
Understanding Writing shows Writing shows Writing shows Writing shows
strong a clear adequate little
understanding understanding understanding understanding
10 points 7 points 4 points 1 point
Mechanics Few (if any) Few errors Several errors Numerous
errors errors
10 points 7 points 4 points 1 point

TOTAL /40 POINTS

What I Have Learned

Before this module ends, accomplish what is asked below. Write your answer on
your notebook.

I have learned that

__________________________________________________________________________________
__________________________________________________________________________________
I have realized that

__________________________________________________________________________________
__________________________________________________________________________________

I will apply
__________________________________________________________________________________
__________________________________________________________________________________

What I Can Do

Direction: Decide on what form to use for the given scenario below. Fill out the form
you have selected using the details provided in the scenario.

12
A grey rolex watch has been turned over by a housekeeper named Juan Arbas. He
found the item from room 103 at 7:00 AM, July 28, 2021.

Assessment

Direction: Identify the type of form being asked in the following scenarios. Write
your answers on your notebook.
_____________1. A guest at Room 104 requested for a wake-up call at 4:00 AM.
_____________2. You have just arrived and received the list of tasks to be completed
during the day.
_____________3. Mr. Nick Collier at Room 151 left this purse and black scarf. He
already left the hotel as he was catching up with a meeting.
_____________4. Also known as log book which contains all important events that
transpired in the hotel front desk during the day.
_____________5. These forms are used to ensure a good flow in the hotel
accommodation cycle.
_____________6. Is prepared by the housekeeping department and handed down to
the front desk to give them an update as to the status of each hotel
room.
_____________7. Used when there are requests for work to be done.
_____________8. Used by the housekeeping supervisor to check, on a daily basis,
how the cleaning service for every guest room was done.
_____________9. Used whenever there are problems reported by the guest to the
housekeeping department.
_____________10. Its purpose is to see which rooms need cleaning, whether
occupied or vacant, to maintain the cleanliness of hotel and
maximize its room-selling capacity.

A. Fill out the Wake-Up Call Sheet below using the details in the scenario
given. Writer your answers on your notebook.

You received a request from Mrs. Rubio, the organizer of the mass training of senior
high school teachers currently staying at Hotel de Luna. The training next day,
September 11, 2021 will start at 7:00 AM and she wanted her participants from
room 204 Mr. Leo Estorco and Mr. Joseph Cuerda to wake up early at 5AM since
they will be the facilitators of the training for the morning session.

Wakeup Call List:

1st Call 2nd Call
Name Room Wake- Wake- Wake- Special Wake Remarks
No. up Date up Time up Time Request up Call
Done by

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Total Rooms:

Verified By:

Additional Activities

Direction: Kindly visit the link below and answer the questions that follow.
Write your answers on your notebook.

https://www.youtube.com/watch?v=2pxG12PlyLs
1. What was the video all about?
_____________________________________________________________________________
_________________________________________________________________
2. What did you learn from the video?
_____________________________________________________________________________
_________________________________________________________________

Alternative activity:

Direction: If you do not have internet access to view the video above, please do
this activity instead. Write your thoughts about the quote below in an essay.
Relate the quote to our lesson on housekeeping and front office forms. Write your
essay on your notebook

Rubrics
Areas of
Assessment A B C D
Presents ideas Presents ideas Ideas are too Ideas are
in an original in a consistent general vague or
Ideas manner manner unclear
10 points 7 points 4 points 1 point

14
Organization Strong and Organized Some No
organized beg/mid/end organization; organization;
beg/mid/end attempt at a lack
10 points 7 points beg/mid/end beg/mid/end
4 points 1 point
Understanding Writing shows Writing shows Writing shows Writing shows
strong a clear adequate little
understanding understanding understanding understanding
10 points 7 points 4 points 1 point
Mechanics Few (if any) Few errors Several errors Numerous
errors errors
10 points 7 points 4 points 1 point

TOTAL /40 POINTS

Answer Key

10. Housekeeping Report

Form
9. Maintenance Request
Answers may vary Checklist
Additional Activity 8. Guest Room Cleaning
Form
7. Housekeeping Work Order
Report
6. Housekeeping Status
5. Front Office Forms
4. Front Office Diary
3. Lost and Found Slip
Assignment Sheet
Attendant’s Daily
2. Housekeeping
1. Wake-Up Call Sheet
Assessment

15
 16
What I know What’s More
1. C. Answers may vary
2. D.
3. A.
4. B What I Have Learned
5. A Answers may vary
6. B.
7. D.
8. D.
9. A.
10. C
What I Can Do
Lost and Found Register
SI Date Time Area/ Item Descrip Found Item Address Date Signatu
# Foun Room tion By Colle re
d Where cted
Item Is By
Found
1 07- 7:00 Room Watch Grey Juan Hou 07-
28- Am 103 Rolex Arbas seke 28-
2021 epin 2021
g
Dep
artm
ent
Wake-up List: 09/10/2021
1st Call 2nd Call
Name Room Wake- Wake- Wake- Special Wake Remarks
No. up up up Request up Call
Date Time Time Done
by
Mr. Leo 204 09-11- 5:00
Estorco 2021 AM
Mr. 204 09-11- 5:00
Joseph 2021 AM
Cuerda
Total Rooms:
Total Rooms: 1
Verified by: Duty Manager
Verified By:
References

Content:

Basbas, Leonora D. 2016. Housekeeping: Rex Bookstore.

Urbiztondo, Laarni. 2016. Housekeeping: Rex Bookstore.

Roldan, Amelia Samson.2010. Housekeeping Management: AR Skills Development

& Management Services, Inc.

https://www.youtube.com/watch?v=2pxG12PlyLs

Images:

“Swimming Pool Rules and Regulations Sample For (Hotel: Resorts: Apartments).”
Setupmyhotel. Accessed August 1, 2020.
https://setupmyhotel.com/formats/house-keeping/128-room-attandend-
sheet.html.

https://en.ppt-online.org/81083

https://setupmyhotel.com/formats/house-keeping/128-room-attandend-
sheet.html

17
For inquiries or feedback, please write or call:

Department of Education – Schools Division of Negros Oriental

Kagawasan, Avenue, Daro, Dumaguete City, Negros Oriental

Tel #: (035) 225 2376 / 541 1117

Email Address: negros.oriental@deped.gov.ph
Website: lrmds.depednodis.net