WHAT IS THE

SHINGO
MODEL?

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 INTRODUCTION

Shingo Model, named after the

famous quality guru Shigeo
Shingo is an operational
excellence model that enables
organizations to build
sustainable improvement
cultures. It brings together the
aspects of Cultural Enablers,
Continuous Improvement and
Organizational Alignment.

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The Shingo Model of
Operational Excellence
relates the organization's
principles, systems and tools.
Based on the understanding,
the entire model is divided
into principles, systems and
tools, and it requires a
paradigm shift in the five
fundamental aspects.

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 The five
fundamental aspects

Operational Excellence
requires focusing on the
Results and the Culture
(Behavioral Aspect).
The Behavioral aspects flow
from the Principles that
govern the desired result.

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 The five
fundamental aspects

Principles construct only the

foundation upon which
culture has to be built to
sustain for a more extended
time.

Establishing ideal, principle-

based behaviours requires a
management system
alignment as it directly
impacts how the people will
behave.

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 The five
fundamental aspects

The tools like TPM, TQM,

Lean, Six Sigma, JIT etc., are
the Enablers, and they
should be cautiously and
strategically inserted into
the system to drive better
Culture and get Excellent
results.

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 10 GUIDING PRINCIPLES

1. Lead with Humanity

A leader must possess a sense
of humility. A leader willing to
seek input by listening carefully
and continuously creates an
environment where employees
put their best creative abilities.

2. Respect for Individuals

Leaders in an organization must
deeply feel respect for every
individual

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 10 GUIDING PRINCIPLES

3. Focus on Process
A leader must acknowledge that
most issues related to harmful
outcomes are rooted in
imperfect processes, not
people.

4. Embrace Scientific Thinking

The persistent practice of
systematic exploration of ideas
and failure reasons enables
organizations to understand
reality.

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 10 GUIDING PRINCIPLES

5. Flow and Pull Value

Value for customers is created.
There exists an actual demand
(Pull) and a continuous process
(Flow) to fulfil that demand.

6. Assure Quality at the

Source
Right first time at every step of
the process can assure quality
at the source.

7. Seek Perfection
Perfection must be a habit, not
an effort to create a mindset
and culture of continuous
improvement.

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 10 GUIDING PRINCIPLES

8. Create Constancy of Purpose

There must exist a firm clarity of
why the organization exists.

9. Think Systematically Thorough

understanding of the relationships
within a system must exist to
understand cause and effect
systematically and take decisions
for improvements.

10. Create Value for Customers

The value must be defined by
what a customer is willing to pay.

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