DIPLOMA BOARD EXAMINATIONS – JUNE 2021

Course : I Year Diploma Course in Engineering

Subject: Communication Skill Practical QP.Code : 40001
Time : 3 Hrs Max.Marks: 100

Answer any Four Questions (4 x 25 = 100 marks)

1. A. Read the speech delivered by Swami Vivekananda in Chicago and

take notes: (15 Marks)

Speech delivered by Swami Vivekananda on September 11, 1893 at

the First World's Parliament of Religions in Chicago

Sisters and Brothers of America,

It fills my heart with joy unspeakable to rise in response to the warm and
cordial welcome which you have given us. I thank you in the name of the most
ancient order of monks in the world; I thank you in the name of the mother of
religions, and I thank you in the name of millions and millions of Hindu people of
all classes and sects.
My thanks, also, to some of the speakers on this platform who, referring to
the delegates from the Orient, have told you that these men from far-off nations
may well claim the honor of bearing to different lands the idea of toleration. I am
proud to belong to a religion which has taught the world both tolerance and
universal acceptance. We believe not only in universal toleration, but we accept all
religions as true. I am proud to belong to a nation which has sheltered the
persecuted and the refugees of all religions and all nations of the earth. I am
proud to tell you that we have gathered in our bosom the purest remnant of the
Israelites, who came to Southern India and took refuge with us in the very year in
which their holy temple was shattered to pieces by Roman tyranny. I am proud to
belong to the religion which has sheltered and is still fostering the remnant of the
grand Zoroastrian nation. I will quote to you, brethren, a few lines from a hymn
which I remember to have repeated from my earliest boyhood, which is every day
repeated by millions of human beings: "As the different streams having their
sources in different paths which men take through different tendencies, various
though they appear, crooked or straight, all lead to Thee."

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The present convention, which is one of the most august assemblies ever held, is
in itself a vindication, a declaration to the world of the wonderful doctrine
preached in the Gita: "Whosoever comes to Me, through whatsoever form, I reach
him; all men are struggling through paths which in the end lead to me."
Sectarianism, bigotry, and its horrible descendant, fanaticism, have long
possessed this beautiful earth. They have filled the earth with violence, drenched
it often and often with human blood, destroyed civilization and sent whole nations
to despair. Had it not been for these horrible demons, human society would be far
more advanced than it is now. But their time is come; and I fervently hope that
the bell that tolled this morning in honor of this convention may be the death-
knell of all fanaticism, of all persecutions with the sword or with the pen, and of all
uncharitable feelings between persons wending their way to the same goal.

B. Read the conversation and answer the questions: (10 Marks)

Tabitha: I have really good news today. Oh! I am so happy.

Lilly: What is your good news, Tabitha?

Tabitha: I got a promotion today. You are looking at the new supervisor of the
Marketing department.

Lilly: Wow, this is great news! I am so glad for you. So, you will start your new
job this coming Monday?

Tabitha: No, I need to finish my current projects in the Sales department before I
move over to Marketing. I probably will start my new job from next month.

Lilly: You have a lot of experience with this company. They will be very helpful to
you in your new position.

Tabitha: I know. However, I have never supervised people before. I hope I will
be able to cope with all the new responsibilities.

Lilly: I am sure, you will. You need to set yourself out as an example for your
employees. Therefore, you should have a good understanding of your
responsibilities, work hard and work well with others, be alert of changes, and last
but not least, understand the values and goals of your company.

Tabitha: If I want to lead, then I need to prove that I am a good leader, right?

Lilly: Those are the things that you need to do in your new position.

Tabitha: Thanks for the note of confidence, Lilly.

Lilly: You are welcome, Tabitha.

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Questions:

1. To which department was Tabitha promoted?

2. Why couldn’t Tabitha take up her new job soon?
3. Is Tabitha quite confident to take up the new role?
4. “Last but not least” means__________ though it’s mentioned at the end.

a. Important b. least important c. negligible d. unaccounted

for

5. What was the advice given by Lily?

2.A. Read the following American article and fill in the blanks:
(10 Marks)

Loneliness is not just a feeling; it is also a public health problem that has
been linked to increased risk of mental health issues, heart disease and even
death. With rates of loneliness on the rise in the U. S. and around the world,
people are addressing this crisis using everything from companion robots to social
networking sites and apps. A new study in JAMA Psychiatry suggests that a better
solution may lie in a much older, more ubiquitous form of technology: phone calls.
Holt-Lunstad, in collaboration with the social-networking service Nextdoor and
researchers in the U.K. and Australia, conducted a study (currently being prepared
for publication) that suggests that performing small acts of kindness for
neighbors reduced the likelihood of feeling lonely and socially isolated.
Now a new paper published in JAMA Psychiatry shows that a program of phone
calls focused on empathetic conversation can help. Over the course of four weeks,
the experiment saw an overall reduction in symptoms of loneliness, depression
and anxiety in at-risk adults aged 27 to 101. “It makes sense,” says Linda Fried,
dean of the Mailman School of Public Health at Columbia University, who was not
involved in the study. “In an emergency time like the pandemic, phone calls can
make a big difference in allaying feelings of fright and anxiety.”(Excerpts from
‘Scientific American’ article)

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Questions:

a. ___________ may lead to mental health issues, heart disease and even
death.

b. The older technology that helps in addressing the crisis is ____________.

c. Feeling of loneliness and socially isolated gets reduced by ___________.

d. The study has revealed that the experiments yielded good results with the
people aged _____.

e. The word “Empathetic” means __________.

a. Arrogant b. affectionate c. sympathize d. enigmatic

B. Answer the following: (15 Marks)

Make polite expressions for the context provided:

a. Apologise to your teacher for coming late for the class.

b. Congratulate your friend on getting a placement in a reputed
company.
c. Asking for some opinion from a friend on buying a mobile phone.
d. Expressing your gratitude to your Aunt for her help.
e. Meeting your friend after a gap – Greetings

3. A. Introduce yourself before an interview panel. (15 Marks)

B. Write any five quotes of Leaders/ scholars / scientists. (10 Marks)

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4. A. Fill in the blanks with suitable thought fillers given in the
brackets: (10 Marks)

(Perhaps, Well, That’s, To be honest, Mean)

a. ________ , Ramya, How can I say this….?

b. ________ fine, you can very well take my car.
c. ___________, we used to have a great time making fun of him.
d. We met in Chennai, I _______ at the Airport.
e. That may be _______ a mood swing.
B. Attempt a face to face conversation between a boss and an
employee.(a minimum of 5 exchanges) (15 Marks)

5. A. Complete the following story by adding five more lines and

giving a suitable title to it: (10 Marks)
Once there lived two friends, Tanu and Ginu, who were very poor. They did
some odd jobs for their living. On a day, neither of them could get any
work and they were quite upset by the turn of events. While they were
walking sadly on the streets, they found an old lady leaving down her
wallet unknowingly on her way back from a hyper market. Tanu’s eyes
flashed and took that wallet, gleaming with wads of currencies and……..

B. Answer the following in about 50 words: (15 Marks)

a. Define non-verbal communication.

b. Is it necessary to maintain a personal distance? Give reasons.
c. What are the aspects of an effective listener?
d. What are the strategies to improve the verbal and non-verbal
communication skills?
e. Eyes play an important role in non-verbal communication. How?

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