Product

Support
Guide
M136 SP C352DN

v1.1

Launch Date 12/01/2017

Replaces M075 SP C320DN
 Table of Contents

New Features • Page 4

Feature Comparison to Previous Model • Page 5

Standard Configuration • Page 6

Controller Configuration • Page 7

Options • Page 8

Supplies & Yield • Page 9

Target Reliability • Page 10

Service Parts • Page 11

Installation Requirements • Page 12

Version 1.2 Subject to Change 2

 Table of Contents

Space Requirements • Page 13

Power Requirements • Page 14

Installation Times • Page 15

Special Tools • Page 16

Storage / Transportation • Page 17

Documentation • Page 18

Contact Information • Page 19

Escalation Procedure • Page 20

Revisions • Page 22

Version 1.2 Subject to Change 3

 New Features
 LED print head
 QSU fusing unit
 Eco night sensor
 Installation and maintenance can be done by users
 Including installation of optional paper tray units.

Version 1.2 Subject to Change 4

 Feature Comparison to Previous Model

Description M075 M136

Controller GW09A GW+15S
Operation panel Four–line LCD 4.3” touch panel
Cartridge integrated with Cartridge separated from
development unit & photo development unit & photo
Toner cartridge
conductor conductor
(AIO) (Non-AIO)
Writing to photo
Laser Diode LED
conductor unit
Fusing Method Non-QSU Color QSU (Quick Start Up)

Version 1.2 Subject to Change 5

 Standard Configuration
Launch Product EDP Serial Number
Model Speed
Date Code Code Prefix
SP C352DN 12/01/2017 M136 407356 X03yfmxxxxx 30ppm

Standard Configuration includes a 4.3" touch screen control panel, 500-sheet paper tray
and 100-sheet bypass tray, 2 GB RAM, 1.46GHz Intel Processor, Gigabit Ethernet,
PostScript and PDF Direct Emulation, Airprint, Mopria and Ricoh Smart Device Connector.
Ships with starter toner that yields 4,000 B&W and 3,500 Color prints (ISO 19798)

Version 1.2 Subject to Change 6

 Controller Configuration
1. USB port A: Connect external devices
such as a digital camera, a card
authentication device, etc.
– Use of a digital camera requires
1 the Camera Direct Print option.
2. Expansion card slots: Remove the
2 cover to install SD cards.
3 3. Optional interface board slot: Insert
an optional wireless LAN interface
board or IEEE 1284 interface board.
4. USB port B: Use a USB cable to
connect the printer to a computer.
4 5. Ethernet port: Use a network interface
cable to connect the printer to a
network.
5

Version 1.2 Subject to Change 7

 Options
Product EDP Common
Item Description Notes
Code Code / Unique
Paper feed unit Paper Feed Unit
M40717 407399 U Up to 3 trays
(250 sheets) TK1230
Paper feed unit Paper Feed Unit
M40817 407400 U Up to 3 trays
(500 sheets) TK1240
Tall Cabinet Tall Cabinet Type N NA 52004 U Up to 2 trays
Low Cabinet Low Cabinet Type O NA 52003 U Up to 3 trays
PostScript3 Unit Type
PS3 Type P12 M50057 408083 U
P12
Hard Disk Drive Hard Disk Drive Type MX408085
NA U
Type P12 P12 RA
XPS XPS Type P12 M50055 408082 U
USB Device USB Device Server
D3BC33 418105 C
Server Type M19A
Only 1 can be
IEEE 1284
IEEE 1284 Type M19 D3C017 417596 C installed at a
Interface Board
time
IEEE 802.11 IEEE 802.11 Type
M50008 407863 C
Interface Unit M24
Power Filter ESPS1 Power Filter NA ESPS1 C
VM card VM CARD Type P8 M50009 407864 C
Version 1.2 Subject to Change 8
 Supplies & Yields
Description EDP Code Yield
Print Cartridge Black SP C352A 408211 7k
Print Cartridge Cyan SP C352A 408212 6k
Print Cartridge Magenta SP C352A 408213 6k
Print Cartridge Yellow SP C352A 408214 6k
*1 Black Drum Unit SP C352 408223 23K
*2 Color Drum Unit SP C352 408224 18K
Fusing Unit SP C352 408225 180K
Transfer Unit SP C352 408227 115K
Waste Toner Bottle SP C352 408228 13K

*1 PCDU(CMY) as a supply consists of PCDU(C), PCDU(M) and PCDU(Y).

*2 Image Transfer Unit as a supply consists of Image Transfer Belt Unit, Paper transfer
Roller and Air Filter.

Notes:
The figures above are calculated based on the following:
5% image coverage ratio
3P/J
Color ratio: 50%
Version 1.2 Subject to Change 9
 Target Reliability
Model PM Cycle AMV Max MV
D138 NA 1.5k 7.5k

Notes:
 The figures above are calculated based on the following:
 Recommended paper types are used.
 The machine is installed under operable environmental conditions
 A4 (LT) short-edge feed
 Image coverage ratio: 5%
 3P/J
 Color ratio: 50%
Version 1.2 Subject to Change 10
 Service Parts
Expected Unique Or
Part Number
The expected Description
yield of all PM parts is calculated assuming the following conditions:
Yield (Pages) Common
 A4 (LT) short-edge feed
PCDU
 Color ratio: 30%
 M9080121
Expected ACV: PCDU K 18k U
 M9080160
Coverage: 5% PCDU Y 18k U
M9080187 PCDU M 18k U
M9080167 PCDU C 18k U
Waste Toner Bottle
M1116511 Waste Toner Bottle SP C352 13k U
Image Transfer Belt
M9080620 Paper Transfer Roller 115K U
M1091226 Air Filter 115K C
Paper Feed
Paper Feed Roller
G0523103 150K C
(Mainframe & Bank)
M1112657 Friction Pad (Mainframe) 150K C
M4062630 Friction Pad (Bank) 150K C
AF031060 Paper Feed Roller(Bypass) 100K C
AF033008 Friction Pad (Bypass) 100K C

Version 1.2 Subject to Change 11

 Installation Requirements
This machine is installed by the user.

1. Temperature Range: 10°C to 32°C (50°F to 89.6°F)

2. Humidity Range: 15% to 80% RH
3. Ambient Illumination: Less than 2,000 lux (do not expose to direct sunlight)
4. Ventilation: 3 times/hr/person
5. Do not install the machine at locations over the following heights above sea level.
6. Atmospheric pressure: more than 740 hPa.
Version 1.2 Subject to Change 12
 Space Requirements

1 Rear Over 10cm (3.9”)

2 Right Over 10cm (3.9”)
3 Front Over 70cm (27.6”)

Version 1.2
4 Left Subject to Change
Over 20cm (7.9”) 13
 Power Requirements
 Make sure the plug is firmly inserted in the outlet.
 Avoid multi-wiring.
 Be sure to ground the machine.
 Never place anything on the power cord.

1. Input Voltage Level

Destination Power Supply Voltage Frequency

NA 120V to 127V 60Hz
EU/AP/CHN 220V to 240V 50Hz/60Hz

2. Permissible Voltage Fluctuation

Destination Power Supply Voltage Frequency

NA +8.66 / -10% +8.66 / -15%
EU/AP/CHN ±10% ±15%

Version 1.2 Subject to Change 14

 Installation Times
Peripheral Installation Times (minutes)
Paper Feed Unit TK1230 5
Paper Feed Unit TK1240 5
XPS Direct Print Option Type P12 5
PostScript3 Unit Type P12 5
Camera Direct Print Card Type P10 5
Hard Disk Drive Option Type P12 5
VM CARD Type P8 5
USB Device Server Option Type M19 5
IEEE 1284 Interface Board Type M19 5
IEEE 802.11 Interface Unit Type M24 5

Version 1.2 Subject to Change 15

 Special Tools
Common /
Part Number Description Quantity
Unique
B6455010 SD Card (128MB) 1 C
B6455020 SD Card (1GB) 1 C

Version 1.2 Subject to Change 16

 Storage / Transportation
Storage Transportation
Temperature -22°F to 104°F
Temperature -22°F to 104°F*3)
Humidity 15%～80%
Mainframe *1) *2) Humidity 15%～80% *3)
Storage Period 12 months
Max Stack
Max Stack NA
Temperature -22°F to 104°F
Temperature -22°F to 104°F*3)
Humidity 15%～80%
Toner *1) *2) Humidity 15%～80% *3)
Storage Period 24 months
Max Stack
Max Stack NA

*1) Temperature gradient should be under 68°F/hr. Please prevent from dewfall.
*2) Possible to store within 1 month in a temperature of 104°F and a humidity of 90%.
*3) Possible to store within 6 hours in a temperature of 105 to 135°F.
Version 1.2 Subject to Change 17
 Documentation
Description RFG E-Source Number
Operating Instruction rfg077265
Point-to-Point rfg077264
Parts Catalog rfg077266
Service Manual rfg077263

Please refer to the http://www.ricohlearninginstitute.com site for the most up to date

training information.

Please be aware that once a model or series is out of production, the Field Service
Manual, Technical Service Bulletins and Ricoh University should be referenced for the
most current information. Check the TSC website and e-source.

Version 1.2 Subject to Change 18

 Contact Information
Name
Technical Services Call Center
(Hotline)
Hytec Parts and Logistics Control
Technology Solutions Resource
Center
Headquarter Web Sites
Material Safety Data Sheets
Ricoh Learning Institute
Version 1.2
Contact
Parts (800) 333-3147
Ricoh: (800) 537-4264
Savin: (800) 291-6044
Lanier: (800) 346-6057
Canada (800) 922-4072
Latin America (877) 742-6407
Solutions (888) 424-1573
Customer Support (800) 577-4264
Automated Services (866) 239-8494 myricoh@ricoh-usa.com
Printer/Scanner/Projector Support (800) 742- 6438
Realer Printer Customers (800) 972-8796
Warranty Processing (800) 557-4264
(800) 883-1001 www.hytecrepair.com
http://www.tscweb.net
Ricoh Corporation: http://www.ricoh-usa.com
Savin Corporation: http://www.savin.com
Lanier Corporation: http://www.lanier.com
(800) 336-MSDS (6737) http://msds.ricoh-usa.com/msds/
(866) 239-8494 email address: www.ricohlearninginstitute.com
Subject to Change 19
 Escalation Procedure
Solutions Support and Escalation Intake Guide
http://rfg-esource/nj03ntas02/groups/public/documents/communication/rfg057276.pdf

Required Information for Hardware Issues

 Symptom
 Possible cause
 Description and result of the action taken
 Parts replaced
 Model type and serial number
 Printer configuration sheet and maintenance report sheet
 Occurrence frequency
 Whether or not the symptom could be duplicated on a lab machine (YES/NO)
 Occurrence conditions
 When the symptom start to appear
 Optional equipment information
 Results after installing the units/options on another machine
 Whether or not have any customized parts been applied
 Log-storing data (controller, engine, and operation logs) with SP5-857
 SMC Report (SP5992-001)
Version 1.2 Subject to Change 20
 Escalation Procedure – cont’d
Required Information for Computer connectivity problems:
 Printer configuration page
 Any actions already taken (step-by-step)
 Computer specifications (manufacturer, model, type, CPU, memory, etc.)
 OS and applications installed (versions and service packs)
 Driver and utilities used (versions and service packs)
 Network environment (protocol, topology, address, and configuration)
 Network packet capture/print capture file
 Document originals (files)
 PIF (Problem Information Form)
– PIFs can be downloaded from the Global Knowledge:
– http://tscweb.custhelp.com/app/answers/detail/a_id/119457

Version 1.2 Subject to Change 21

 Revisions
 1.0 Original
 1.1 Added and modified the PCDU part numbers
 1.2 Removed transfer belt part number, it’s only available as a EDP code

Version 1.2 Subject to Change 22