Professional Documents
Culture Documents
Orientation
The layout and setting of CityWalk is ingenious. It is a 30-acre
lozenge-shaped area plopped right down between Universal Studios
Florida and Islands of Adventure. It is impossible to get from your
car to either of the parks without passing through CityWalk and
unless you take the Hogwarts Express (see Chapter Two) you will
also have to traipse through CityWalk when switching parks. On top
of that, a river runs through it — or rather a man-made waterway
that separates most of CityWalk from the theme parks and links
CityWalk to the Hard Rock and Portofino Bay Hotels and the Royal
Pacific Resort.
Most of the buildings in CityWalk are arrayed along the perimeter
closest to the parking structures, facing in toward the waterway.
There are three major streets: a straight avenue that leads from the
parking structures, a curving boulevard that leads from Universal
Studios to Islands of Adventure near the waterway, and the
Promenade that runs past the major nightclubs. Smaller streets wind
between CityWalk’s few freestanding buildings; one of these is a
zigzag stairway that descends from the upper exit of the Cineplex to
the waterway. It used to be called Lombard Street and that’s how it
will be referred to in this chapter because “Zigzag Stairway with No
Name” is awkward. Along the waterway runs an esplanade in the
middle of which is an outdoor performance space for special concerts
and other events. Also along this esplanade is a dock where you can
pick up a complimentary motor launch for the short trip to the resort
hotels.
Smack dab in the middle of CityWalk is a large open space called
simply the Plaza. On one side, a series of grass and stone platforms
descends toward the water, forming a seating area for the
performance space at water’s edge. On the other, a stage sits over a
sloping, waterfall-like fountain. At one of the two you are likely to
find a D.J. or cover band entertaining the passing crowd with high-
decibel tunes. From time to time you may see other off-the-wall
entertainers — jugglers, stilt-walkers, and the like — roaming the
grounds spreading smiles and good cheer.
Also in the Plaza is a street-level “fountain” consisting of several
rows of hidden water jets that send up columns of water of various
heights, at various times, in various patterns. It is seldom without a
crowd of young kids and adults old enough to know better dodging
and weaving through its liquid columns, getting thoroughly
drenched.
With one exception, the nightclubs in CityWalk are located along
the Promenade, which rises gradually from Plaza level, curving
behind the Plaza, to the upper exit from the Cineplex. This clever
arrangement makes the nightclub area a separate and easily policed
enclave within an enclave. The exception is Hard Rock Live (a
concert hall more than a nightclub), which is connected to the Hard
Rock Cafe and lies across the waterway along a short walkway that
connects Universal Studios Florida and Islands of Adventure.
Getting Information
It’s not particularly easy to get information about what’s going on at
CityWalk prior to your visit. On the Internet, you can try visiting
www.citywalkorlando.com, a poorly organized and hard to navigate
site maintained by Universal Orlando. You’ll be better off monitoring
ads in the Orlando Sentinel’s Friday Calendar section and the free
Orlando Weekly, which also carry listings of many CityWalk
entertainment events. The main CityWalk number for “additional
information” is (407) 363-8000. Press 1, then 5 and follow the
automated prompts for an extensive inventory of recorded
announcements about CityWalk’s various restaurants and clubs. For
dining reservations, dial (407) 224-3663 or surf to OpenTable.com.
Arriving at CityWalk
You arrive at CityWalk just as you would arrive for a visit to the
theme parks. You park in the same parking structures and pay the
same parking fee. Of course, you also have the option of valet
parking, if you wish (see Chapter One).
If you arrive between 6:00 p.m. and 10:00 p.m., parking will be $5
(free for Florida residents). Parking after 10:00 p.m. is free for
everyone. If you are arriving just for lunch and plan to stay for less
than two hours, valet parking is free with restaurant validation (see
below).
You enter CityWalk itself down a long broad avenue that passes by
the Cineplex on your right (see map, above). That bridge you pass
under is the Promenade and it leads from the upper exit of the
Cineplex past CityWalk’s string of nightclubs. An escalator to the
bridge is available if you can’t wait.
Note: If you are arriving by motor launch from one of the resort
hotels, you will disembark at a dock near the bridge to Universal
Studios.
Also by the bridge and the escalator is a kiosk called Dining
Reservations and CityWalk Information. Here you can peruse
menus of the various CityWalk restaurants, make dining reservations
and priority seating requests (a process described below), and get
pretty decent advice on how to plan your evening. Pick up here a
brochure called City Guide, which is published monthly. It contains
a colorful if hard-to-read map of the enclave and an extremely
helpful list of events at the various clubs. You can also pick up a 2-
Park Guide Map for the theme parks, although they sometimes run
out.
Just past the bridge, on your left, you will see the Guest Services
window; come here with questions and problems. A short walk will
bring you to the Plaza, CityWalk’s broad open center. From here you
proceed straight ahead to Islands of Adventure, turn right to head to
Universal Studios Florida, or turn left to make your way to the
Promenade and the nightclubs.
Drinking
The legal drinking age in Florida is 21 and the law is strictly enforced
in CityWalk. The official policy is to “card” (i.e. ask for identification)
anyone who appears under 30. So if you fall into this category make
sure to bring along a photo ID such as a driver’s license or passport
to prove your age. Once you’ve passed muster, your server will attach
a paper bracelet to your wrist, so you don’t have to produce ID for
the rest of the evening.
Alcoholic beverages are sold quite openly on the streets of
CityWalk and from walk-up stands at the various clubs along the
Promenade. To prevent those over 21 from purchasing drinks for
underage friends, a standard policy is to sell one drink per person.
Just to make sure, CityWalk maintains a very visible security
presence (see below).
First Aid
And speaking of drinking, if you fall down and injure yourself, or
have another health problem, there is a first aid station located near
Guest Services. Just follow the passage to the restrooms and look for
the door at the end of the passage.
Happy Hour
Happy hour ain’t what it used to be. At press time, only three
establishments were cutting drink prices — NBA City (4:00 to 7:00
p.m.), Emeril’s (4:00 to 8:00 p.m.), and Red Coconut (4:00 to 9:00
p.m.). No word yet on happy hour at the new Cowfish restaurant.
Money
There is an ATM on your left as you enter CityWalk, near the Guest
Services window. There are others just outside the upper exit from
the Cineplex and near the groove.
Private Parties
Most of CityWalk’s restaurants have facilities for private parties. The
central number for information is (407) 224-CITY (2489) for groups
of more than 20 and (407) 224-FOOD (3663) for smaller groups.
Reservations
All of the table-service restaurants except for Hard Rock Cafe and
Bubba Gump accept reservations by phone at (407) 224-3663, or
online through OpenTable.com. Emeril’s accepts reservations up to
six months in advance by calling (407) 224-2424.
Note: If you are a guest at one of Universal Orlando’s luxury
resort hotels, you can flash your room key card at the restaurant for
priority seating at the first available table.
Restrooms
Most restrooms are inside the restaurants and nightclubs. You’ll find
“public” restrooms tucked away down corridors next to Guest
Services, near Element, and near the groove on the Promenade.
Security
CityWalk’s security is so pervasive and so visible that some people
might wonder if there’s something to be worried about. In addition
to the in-house security staff with their white shirts emblazoned with
the word “SECURITY,” you will see armed members of the Orlando
police force. What you won’t see are the undercover security
personnel who mingle with the crowds.
The primary mission of all these security elements is to prevent
any abuse of state liquor laws. For example, while you can stroll
around CityWalk with your beer or cocktail, you are not allowed to
carry it back to your car or into the parks.
NBA City
What: American casual cuisine
Where: Across the waterway
Price Range: $$ - $$$
Hours: Sunday through Thursday 11:00 a.m. to
10:30 p.m.; Friday and Saturday to 11:30
p.m. During busy times they will stay open
later.
Reservations: (407) 363-5919 or OpenTable.com
Web: www.nbacity.com
This modern mélange of weathered brick, steel, glass, and
concrete is almost dwarfed by the statue of a dribbling basketball
player that graces its entrance. Both the building and its interior
evoke the ambiance and mystique of a classic 1940s-era basketball
arena, and devotees of the game will find much to enjoy here.
The two-level dining area, dubbed the CityWalk Cage, seems
intimate but it holds nearly 375 people at capacity. The floor is that
of a highly polished basketball court filled with tables. In fact, this is
a regulation half court that can be cleared of tables and booths so
that visiting NBA stars can hold clinics with eager youngsters, while
fans watch from the upper level. Two massive projection screens
flank the hoop and multiple monitors dot the walls. A constant
stream of taped highlights from championship seasons past plays
during your meal, with the volume thoughtfully turned up for the
hard of hearing. There is the occasional nod toward women’s
professional basketball, but the emphasis is plainly on the guys.
This is hardly the place for a quiet business discussion or a
romantic tête-à-tête. But if your idea of a good time is watching your
hoop heroes’ finest moments while you drop food into your lap,
you’ll love it here.
If you’d like some relief from the general din, try the Skybox
Lounge, a bar and lounge on the second level, to the front of the
building. Its decor is that of a posh sports club with cushy sofas and
banquettes. If you wish, they will serve your meal here. The Skybox
Lounge also has an extensive menu of pricey specialty drinks, with
price breaks offered Monday to Friday from 4:00 to 7:00 p.m. and on
game days. The drinks, as well as a modest wine list ($25 to $55), are
available in the main restaurant. There is another quiet refuge on the
second level, a glassed-in wedge of a dining area that is sometimes
set aside for VIPs and private parties, but you can ask for it and see.
The cuisine might be described as upscale sports bar, and the
portions seem to have been designed to fill up those eight-foot-tall
basketball behemoths. Eating a starter and an entree may well force
you to skip the scrumptious desserts. Many people will find a starter
plenty big enough for a satisfying meal.
Appetizers ($9 to $16) include such standards as chicken wings,
tomato and mozzarella salad, and quesadillas. The Parmesan
Chicken Tenders could make a full meal, with a biting mustard sauce
worthy of the name. For the lighter appetite, entree salads ($10 to
$15) are offered, with side salads and soup ($5) also available.
The main entrees ($17 to $34) lean heavily to hearty meat and fish
dishes like pork chops, steak, and salmon. Pastas ($15 to $18) tend to
feature chicken and fish, with shrimp priced slightly higher.
Sandwich offerings ($11 to $13) include burgers, a Philly Cheesesteak
and a Cajun-spiced grilled mahi mahi. Ten-inch personal pizzas ($11
to $14) round out the menu. A “Rookie Menu” for kids features a
small choice of entrees and a drink for $8.
Among the desserts ($6 to $10), the star is an NBA City original,
the Cinnamon Berries. Exquisitely ripe strawberries are dipped in
batter, flash fried, coated in cinnamon sugar, and elegantly displayed
in a circle on a bed of vanilla cream filigreed with strawberry sauce; a
dollop of vanilla ice cream in a cinnamon tortilla cup topped with
another fresh strawberry forms the centerpiece. It may sound a little
weird but it’s delicious.
Tip: The food and drink are only part of the fun here. In fact, you
don’t have to have a meal to enjoy NBA City. The entrance is flanked
by a display of bronze basketballs bearing the handprints of
basketball greats. If you’ve ever wondered why you’re not in the
NBA, losing your own hand in these massive prints will give you a
hint. Inside, before you enter the dining room, you’ll find the NBA
City Playground, a place where you can test your free-throw skills
and, if you’re good enough, get some fleeting fame on the electronic
scoreboard.
There is also a shop filled with NBA-branded clothing,
personalized jerseys, and novelty items. This area stays open for
about an hour after the restaurant stops serving.
Antojitos
What: Joyously loud Mexican eatery
Where: Between the groove and Jimmy Buffett’s
Price Range: $$ - $$$
Hours: 5:00 p.m. to 11:00 p.m. (to midnight
Friday and Saturday)
Reservations: (407) 224-2155 or OpenTable.com
Antojitos is the Mexican term for the kind of food you’d buy from
a street vendor — tacos, enchiladas, tortas, gorditas, and the like —
as opposed to what you’d eat at a sit down meal. Here the concept is
stretched to encompass just about everything Americans have come
to associate with Mexican food, from mammoth servings of sauce-
smothered enchiladas to $90-a-shot premium tequila, making this
more of a Tex-Mex joint than the “authentic” Mexican it claims to be.
But who wants to quibble at a place this much fun?
The fun begins with the towering restaurant facade, which looks
rather like a Spanish mission church after the next door paint factory
has exploded. A painted VW minivan has been converted into a bar
to serve patrons on the restaurant’s patio. The first thing you notice
on entering is the noise, followed by a riot of color and Mexican-
street-style graffiti across the walls and ceilings. The ground floor
dining area is wide open and bustling with a raised stage that hosts a
mariachi band. There is a balcony with great views of the stage that is
equally noisy. You can get some relief from the din (if you must) in
private dining rooms upstairs or on the balcony overlooking the
Promenade, an excellent choice in balmy weather.
If you’re a regular Tex-Mex diner, very little on the menu will be
new to you, although the churrasco steak with chimichurri sauce
hails from Argentina and the tempura BBQ shrimp taco (quite good,
actually) hails from who knows where. What might come as a
pleasant surprise are the moderate prices. On the downside, the
lighting in the main dining area tends to give your food a distinctly
unappetizing hue.
You can start your meal with made-at-your-table guacamole (a
restaurant affectation that may have already run its course) or
choose from other “apertivos” ($8 to $16) such as Chicken Tinga
Zarape, Tamales Hidalgo, or the mammoth Nachos Totopos.
Enchiladas, tacos, and fajitas ($14 to $20) each enjoy their own
section on the menu. The Enchilada Oaxaca with its rich mole sauce,
the aforementioned BBQ Shrimp Taco, and the Grilled Skirt Steak
Fajitas are all good bets.
The most expensive section of the menu is Comidas de la Casa
($14 to $27), which roughly translates as “home-cooked meals.” The
Combinacion Maya, a pork tamale, enchilada verde, and an ancho
chili stuffed with carnitas, is perhaps the best choice, although the
more expensive Churrasco Steak is nothing to sneer at. By the way,
perhaps the most authentic item on the menu is the Coca-Cola
imported from Mexico. It’s made with real sugar rather than the corn
syrup used Stateside and is much treasured by true Coke fiends.
Desserts ($4.50 to $5.50) are, alas, merely so-so. The Caramelized
Banana Bread Pudding is a disappointment and the Mamey ice
cream doesn’t help. Coffee & Churros (actually, coffee creme bruleé
and churros) may be the safest choice.
There is one area in which Antojitos shines — its selection of
tequilas (and the drinks made therefrom). Tequila fanciers will feel
like they’ve died and gone to heaven — and they probably will if they
try to sample everything on offer on one visit! Of course, they might
go broke first since many “ultra-premiums” are north of $50 a shot.
Adventurous cocktail drinkers can sample margaritas made with
sriracha hot sauce, agave nectar, miscellaneous fruits, and other
ingredients ($10 to $13).
The mariachi band holds forth in the evenings and, if you like this
sort of thing, they are a lot of fun, but if you linger over dinner you
might hear duplicate sets. If mariachi music is not to your taste, ask
for a table on the upstairs balcony.
Sushi with your burger?
Starbucks
What: Coffee, latte, and light snacks
Where: As you enter CityWalk, just past Bubba
Gump
Price Range: $
Strategically located near the entrance to CityWalk to lure arriving
guests, this is pretty much like every other Starbucks you’ve ever
been in, except maybe larger — and with all the outdoor seating,
larger still. If you like the jolt of Starbucks, note that this one opens
at 7:00 a.m. and stays open late. There is free Wi-Fi (helpful if you’re
having trouble with Universal’s occasionally balky Wi-Fi system).
You can earn loyalty rewards here, but you can’t redeem them. On
the other hand, you can pay with a gift card.
Coldstone Creamery
What: Loaded ice cream
Where: Next to Starbucks
Price Range: $
Pick a flavor, pick a bunch of add-ins, and they’ll smoosh it up
while you watch, then put it in your choice of edible or non-edible
container for easy on-the-go snacking
Red Oven Pizza Bakery
What: “Artisan” pizza
Where: Next to Coldstone Creamery
Price Range: $$
If you’ve been less than impressed with the pizza served in the
parks, this casual eatery with open air seating will reassure you that
decent pizza can be found at Universal. Pizzas must be ordered
whole, no slices, but at just $12 to $14 per pie, enough for two
people, who’s complaining? Some of the more expensive choices are
well worth sampling: pear and fig, prosciutto and arugula, and fennel
sausage. Salads, too, if you must, plus beer and wine to wash it all
down.
Make your selection and then walk to the cash register where,
under the watchful gaze of King Umberto and Queen Margherita (she
of the eponymous pizza) you place your order and pick up a
numbered buzzer. Your order will then be delivered to your table in
the shaded and air-cooled outdoor seating area. You can also order to
go.
Cinnabon
What: Cinnamon buns
Where: Between the Cineplex and the Plaza
Price Range: $
Across the street from the Red Oven Pizza Bakery is this branch of
the nationwide chain famous for its oversized, gooey, and delicious
cinnamon buns at moderate prices. Seating is very limited inside and
out. This place opens at 7:30 a.m. to snag the breakfast crowd;
breakfast sandwiches are served until 11:00 a.m.
Bread Box
What: Made to order sandwiches
Where: Near the top of Lombard Street
Price Range: $
The decor is bright and functional (check out that wall of colored
lunch boxes). The sandwiches are made to order from fresh
ingredients and served on very good bread. There are 14 choices, all
priced at a budget-friendly $8. There are two salads and a few soups.
Drinks include beer, wine, soft drinks, and a Nutella shake. The food
here is excellent making Bread Box one of the best food values in
CityWalk.
As at Red Oven, you place your order and it is delivered to your
table. All seating is indoors and the porch swings at some tables are a
nice touch even if they don’t really swing.
Shoreline Patios
What: Walk-up bars with snacks
Where: Opposite Emeril’s and Element
Price Range: $
A trio of al fresco patios positioned along the waterside
promenade offers an attractive eating option when the weather
cooperates. Each provides casual cafe tables and benches to relax on
as well as a bar serving coffee and pastries, cocktails, and/or
appetizers. Take a breather here between adventures to admire the
view across the canal. You can even catch a glimpse of the Cinematic
Spectacular’s finale fireworks over Universal Studios Florida.
Tip: At the patio opposite Island Clothing, you can order from
Red Oven Pizza Bakery and have it delivered.
the groove
What: High-tech, high-gloss disco
Where: On the Promenade
Hours: 9:00 p.m. to 2:00 a.m.
the groove (the lower case is intentional) is CityWalk’s dance club
and it sets out to compete head to head with the legendary nightspots
that have caught the public imagination in urban centers like New
York, Chicago, and Los Angeles. It is also the only venue (other than
the Red Coconut Club) that does not come with a recognizable brand
name. No Jimmy Buffetts or Bob Marleys to give this place instant
name recognition. This joint stands or falls on its own merits.
It succeeds remarkably well by providing a place where a mostly
young crowd (you must be at least 21 to enter) can come and boogie
the night away in a cacophonous atmosphere that duplicates big city
sophistication. The main difference is that here you will be let in even
if you don’t meet some snotty doorman’s idea of what is currently
cool and hip. Intimate it’s not, with a maximum capacity of 1,277 on
multiple levels, but with crowds comes excitement.
The design conceit is that you are in a century-old theater that is
in various stages of renovation, but the dim lighting and pulsing light
effects negate much of the intended effect. The various areas of the
club provide ample space for those who want to thrash and writhe
under pulsating lights to ear-splitting music while offering some
refuge to those who just want to watch.
The main dance floor is dominated by a soaring wall of video
monitors that operate separately and then coalesce to form a single
image. Patterns of light swirl across the floor to disorienting effect.
There is a small seldom-used stage for visiting groups. Most nights
the nonstop sound assault is provided by a D.J., sometimes a name
brand from out of town. The music is eclectic; set lists have
transitioned from predominantly “progressive house” to a mix of
current Top 40, EDM (electronic dance music), and Pop classics. On
Fridays, DJ ET from local radio station 102 Jamz spins the latest
urban dance beats. And there are go-go dancers flanking the stage on
weekends.
Fortunately, there are some relatively quiet corners (50- to 80-
seat bars actually) where you can get better acquainted with that
special someone you just met on the dance floor. These are the Red,
Blue, and Green Rooms, respectively, and each is decorated
differently. The Red and Green Rooms are dim and deliciously
decadent but the Blue Room is lit with a ghastly pallor that will
flatter only Goths and vampires and seems designed to convince you
you’ve had too much to drink. When it all becomes too much, you
can repair to a balcony over the Promenade and look down on the
latecomers standing in line.
Rising Star
What: Karaoke club
Where: On the Promenade
Hours: 8:00 p.m. to 2:00 a.m.
Located in an octagonal building almost at the geographical center
of CityWalk, Rising Star is your neighborhood karaoke bar given an
extreme makeover. The canned “tiny orchestra” on a portable CD
player is gone, replaced by a live band and backup singers with
concert-quality lighting and sound systems. The only thing they can’t
upgrade are the vocal talents of the eager volunteers who line up for
their shot at small-scale stardom.
The club’s two-story design combines the intimate ambiance of a
jazz club (its former incarnation) with the great sightlines of a
conventional theater. A scattering of memorabilia from Downbeat
magazine’s Jazz Hall of Fame remains on the walls, with the rest
covered by velvet curtains. The color scheme of soothing browns and
rich reds, along with the plush banquettes, creates an aura of ultra-
cool sophistication.
The format should be familiar: choose a song from their modest
list of about 200 selections (classic rock standards and a smattering
of Top 40), write it on a slip of paper, and wait your turn. You (and
one friend) can join the band on stage, belting away with
teleprompter assistance, while overhead video screens broadcast
your performance to the back row. The musicians do a professional
job of staying in time no matter how inebriated the intonations,
though it’s a wonder they don’t go mad repeatedly playing “Baby Got
Back,” a perennial favorite. I wonder why.
The booze menu is fairly straightforward — beer ($6 to $7), wines
by the glass ($6 to $8), and a variety of specialty shots and cocktails
($9 to $10). They don’t serve their own food, but you can order pizza
from Red Oven.
Rising Star opens at 8:00 p.m. and the band begins performing at
9:00. If you want to sing, get your request in early, as the club can fill
up quickly, especially on weekends. On Sundays and Mondays the
live band takes a break, so you will be singing to a much wider
selection of prerecorded karaoke CDs.
The shopping here is fun without being overbearing, and the accent
is on clothes of the casual variety and the accessories that go with
them. Prices, on the whole, are surprisingly moderate. Oh sure, you
can drop a bundle if you want, but there’s plenty here to appeal to a
wide range of budgets.
Clothe thyself
Clothing, the kind that doesn’t advertise anything, is offered at
several locations here. Casual clothing with an emphasis on men’s
wear can be found at Quiet Flight Surf Shop. It is easy to spot on
your right, near the Cineplex, as you enter CityWalk; the display
window framed by the huge curling wave is the tip off. You can’t
actually buy a surfboard here, though there is a small selection of
skateboards. Most of the space is devoted to casual clothing designed
to make you look like a well-heeled surf bum. There are wildly
colorful print shirts for men and equally colorful “baggies,” the
capacious swim trunks favored by surfers. Women get some
attention with a selection of swimwear and casual poolside attire.
Here you will also find the kind of accessories no well-dressed surfer
should be without, from ultra-hip sunglasses to waterproof watches.
They have a nice selection of “Croakies,” colored bands that keep
your glasses on while you ride those roller coasters in the parks.
Photo Op: Before you move on, check out that curling fiberglass
breaker one more time. There’s a riderless surfboard perfectly
positioned in the curl. Step aboard for a nifty souvenir photo.
Continue through the store and it turns into the Island Clothing
Store, with another entrance facing the waterway. This is a great
place to pick up Tommy Bahamas and other high-end “tropical”
shirts for men. Not only that, but these back-to-back shops make for
a great air-conditioned shortcut when walking to or from the
Universal Studios theme park.
Element, next to Island Clothing at the bottom of Lombard
Street, is an offshoot of the professional skateboarding team of the
same name. This shop sells customized skateboards, “Von Zipper”
sunglasses, stylish sneakers, and any other apparel you need to
accessorize your extreme sports lifestyle.
Fresh Produce, on the Plaza, features women’s casual clothing
in a limited palette of vibrant pastels as well as black and white.
Many have a summery backyard feel. The designers, twin sisters
from Colorado, describe their products as “make you feel good
clothing.” What will also make you feel good are the prices, which
are surprisingly modest for the obvious stylishness of the clothes.
Many ensembles can be put together for $100 or so.
For accessories to go with your new wardrobe, head to the Fossil
shop, which carries a selection of handbags, belts, and other leather
goods in a wide assortment of colors, along with men’s and women’s
watches in their signature retro-styled tins. You’ll also find a rack of
sunglasses at prices that won’t blind you.