Dealer Code

Dealer name
Type of network
City
Region
Service Manager
Service Manager contact no.

Sl.no Frequency
1 Daily
1.1
1.2
2 Daily
2.1
2.2.
3 Daily
3.1
3.2
4 Daily
4.1
4.2
5 Daily

5.1
5.2
6 Daily
6.1
7 Daily
7.1
7.2
8 Daily
9 Daily
9.1
9.2
10 Daily
10.1
10.2
10.3
10.4

10.5
10.6
10.7
11 Daily
11.1
11.2
11.3
Parameters
Workshop Reporting
Service Volumes
Cumulative
Quality Check
No. of vehicles inspected
No. of vehices passed
Parts & Lube Sale
Parts Sale
Lub. Sale
EW / RSA Sale
EW Sale -(HEAD)
RSA Sale -(HEAD)
Post Service Follow-up
3 days back load
No. of PSF Calls done - HEAD
No. Of PSF Customers Satisified - HEAD(Pl refer PSF format & check no. of satisfied & dissatisfied cus
Customer Feedback
No. Of Customer Feedback Collected - HEAD
Complaints
No. of HMSI complaints->(HEAD)
No. of HMSI compliants closed--> (HEAD)
5S Check(4 times cleaning in a day)
Service Reminder
No. of vehicles due for service(No.of vehicle that should visit workshop, refer Hirise data)-->(HEAD)
Actual no. of reminder done-(HEAD)
DSQI Parameters- IMPORTANT PARAMETRES
Final Inspection Ratio - HEAD
Final Inspection Pass Ratio - HEAD
PSF Ratio - HEAD
PSF Satisfaction - HEAD

Feedback Satisfaction Score - HEAD

Service Reminder Coverage ratio(HEAD)
Customer Complaint Ratio (HEAD)
PNA - Service Vehicle on Hold Due to Parts Not Available > 1 Day
Vehicle Delivered Same Day
Vehicle on hold due to Non Availability of Parts
Vehicle on hold due to other reasons
 Measuring parameters Month Target 1 2 3 4
Act. Act. Act. Act.
no. 270 16 0 0 17
no. 0 16 16 16 33
Act. Act. Act. Act.
no. 7 0 0 2
no. 7 0 0 2
Act. Act. Act. Act.
Rs. 9412 0 0 15371.7
Lt. 40 0 0 42
Act. Act. Act. Act.
No. 10 0 0 8
No. 10 0 0 9
Act. Act. Act. Act.
No. 6 12 0 11
No. 5 12 0 11
No. 5 11 0 11
Act. Act. Act. Act.
No. 16 0 0 17
Act. Act. Act. Act.
No. 0 0 0 1
No. 0 0 0 1
Yes/No 4 0 0 4
Act. Act. Act. Act.
No.
No.
Act. Act. Act. Act.
Percentage 43.75% #DIV/0! #DIV/0! 11.76%
Percentage
Percentage
Percentage

Reported from CF format. In

%. Only fill at end of the
month
Percentage
Percentage
Act. Act. Act. Act.
Numbers
Numbers
Numbers
 5 6 7 8 9 10 11
Act. Act. Act. Act. Act. Act. Act.
12 13 13 11 8 0 16
45 58 71 71 79 79 79
Act. Act. Act. Act. Act. Act. Act.
5 3 5 7 6 0 10
5 3 5 7 6 0 10
Act. Act. Act. Act. Act. Act. Act.
11689.83 59595.5 24693 23656 25609 0
28 26 26 14 16 0
Act. Act. Act. Act. Act. Act. Act.
8 1 3 4 4 0 3
8 1 3 3 4 0 3
Act. Act. Act. Act. Act. Act. Act.
12 18 17 12 10 0 13
12 18 17 12 10 0 13
12 15 16 12 10 0 12
Act. Act. Act. Act. Act. Act. Act.
12 13 13 11 8 0 16
Act. Act. Act. Act. Act. Act. Act.
0 0 0 0 1 0 0
0 0 0 0 0 0 1
4 4 4 4 4 0 4
Act. Act. Act. Act. Act. Act. Act.

Act. Act. Act. Act. Act. Act. Act.

41.67% 23.08% 38.46% 63.64% 75.00% #DIV/0! 62.50%

Act. Act. Act. Act. Act. Act. Act.

 12 13 14 15 16 17 18
Act. Act. Act. Act. Act. Act. Act.

79 79 79 79 79 79 79
Act. Act. Act. Act. Act. Act. Act.

Act. Act. Act. Act. Act. Act. Act.

Act. Act. Act. Act. Act. Act. Act.

Act. Act. Act. Act. Act. Act. Act.

Act. Act. Act. Act. Act. Act. Act.

Act. Act. Act. Act. Act. Act. Act.

Act. Act. Act. Act. Act. Act. Act.

Act. Act. Act. Act. Act. Act. Act.

#DIV/0! #DIV/0! #DIV/0! #DIV/0!

Act. Act. Act. Act. Act. Act. Act.

 19 20 21 22 23 24 25
Act. Act. Act. Act. Act. Act. Act.

79 79 79 79 79 79 79
Act. Act. Act. Act. Act. Act. Act.

Act. Act. Act. Act. Act. Act. Act.

Act. Act. Act. Act. Act. Act. Act.

Act. Act. Act. Act. Act. Act. Act.

Act. Act. Act. Act. Act. Act. Act.

Act. Act. Act. Act. Act. Act. Act.

Act. Act. Act. Act. Act. Act. Act.

Act. Act. Act. Act. Act. Act. Act.

Act. Act. Act. Act. Act. Act. Act.

 26 27 28 29 30 31 Total
Act. Act. Act. Act. Act. Act. Total
79
79 79 79 79 79 79 79
Act. Act. Act. Act. Act. Act. Total
14
12
Act. Act. Act. Act. Act. Act. Total
170027.7
192
Act. Act. Act. Act. Act. Act. Total
0
0
Act. Act. Act. Act. Act. Act. Total
0
0
0
Act. Act. Act. Act. Act. Act. Total
0
Act. Act. Act. Act. Act. Act. Total
0
0

Act. Act. Act. Act. Act. Act. Total

0
0
Act. Act. Act. Act. Act. Act. Total
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!

#DIV/0!
#DIV/0!
#DIV/0!
Act. Act. Act. Act. Act. Act. Total
0
0
0