Professional Documents
Culture Documents
Please use this guide to determine requirements to earn a Services Delivery Competency for Dell EMC VxRail.
This document also contains other useful resources you need to deliver deployment services.
Table of Contents
Competency Requirements
Training Resources
Additional Resources
Copyright © 2022 Dell Inc. or its subsidiaries. Dell Confidential – for Partner internal use only
Competency Requirements
Return to front page
Resource Requirements*
In addition to completing all Competency pre-requisites, partners must hold the required number of individuals
meeting the Current Requirements (N) or the Previous Requirements (N-1). Previous Requirements (N-1) will
be recognized until new requirements are released. Maintaining the Current Requirements (N) will help ensure
you retain this Services Competency at the end-of-year compliance audit.
*The required # of certified individuals meeting current or previous requirements varies by region. Review the
Services Delivery Enablement Requirements Guide or Program Tracker for your specific requirements.
Previous Requirement
Specialist – Implementation Engineer, VxRail Appliance Version 1.0
(N-1)
The Channel Services Helpdesk is available for support with any questions including services delivery training
and certification requirements, applications, and services sales questions.
Copyright © 2022 Dell Inc. or its subsidiaries. Dell Confidential – for Partner internal use only.
Training Resources
Return to front page
The following section includes guidance on finding and consuming training, including Additional Skills Maintenance and
Learning Courses to provide opportunities to expand and maintain product knowledge.
• Review the How to Locate Recommended Training Guide for details and instructions on locating these
packages and courses via the Partner Academy or the On-Demand Learning Center (ODLC).
• Review the Service Delivery On-Demand Training Guide for purchase, activation and access information for
the Competency-Aligned Training Plans available on the ODLC.
• Visit the Purchase Options page for additional purchase option information. Otherwise, contact your Partner
Account Manager or sales team for purchase option information.
Copyright © 2022 Dell Inc. or its subsidiaries. Dell Confidential – for Partner internal use only.
Dell Technologies Services Delivery Tools
Return to front page
As a Deployment Services Partner, Dell Technologies Services Delivery tools are available where applicable. Please
reference Delivery Tools and Resources for more information.
Copyright © 2022 Dell Inc. or its subsidiaries. Dell Confidential – for Partner internal use only.
Deployment Services Partner Delivery Responsibilities for VxRail
Return to front page
Partners who hold services delivery competencies for deployment assume key responsibilities within the installation/
implementation process. The table below outlines responsibilities for partners who hold this competency.
Planning
Collect all required pre-deployment information. Input cluster settings in VxRail
Configuration Portal and validate. Create JSON file for usage with VxRail cluster build. ✓
Installation
• Install the physical rack/s and cabling, power-up and verify hardware health. • Install
Top of Rack Switch and setup SRS; Validate data center environment for VxRail ✓
Integrate the VxRail system to the Customer core network. Configure DNS and IP
Implementation Settings and validate setting with VxRail Network Validation Tool. Join VxRail to
external Vcenter. Perform initial build and configuration.
✓
SW Upgrades Upgrade existing firmware and software ✓
HW Expansion Hardware Expansion and Tech Extensions ✓
Migrations (non-IDM)
Detailed analysis and planning for migrating data from an existing environment to the
target environment leveraging tools best suited to the product set ✓
Partners can co-deliver on select products which allows partners to supplement their Dell Technologies
capabilities by taking advantage of pre-defined services, tested deployment tools, and & Partner
Co-deliver
efficient project management so that they can focus on activities their customers value See complimentary
most. Please visit the Partner Portal to learn more. offers section
Factory Reset
VxRail Deployment Partners can perform the Rapid Appliance Self Recovery (RASR)
Factory Image Upgrade Procedures in Solve ✓
Leverage Dell Technologies consulting offers to augment your organization’s portfolio Dell Technologies
Consulting
and support customer transformation projects. Only
Copyright © 2022 Dell Inc. or its subsidiaries. Dell Confidential – for Partner internal use only.
Complementary Dell Technologies Deployment Offers
Return to front page
Partners who hold services delivery competencies can maximize services revenue and benefits by including
complimentary Dell Technologies deployment services in their offerings, providing customers with an end-to-end solution.
Please reference the offer name in the Service Offering Index and see Services for VxRail Knowledge Center for
details and additional offer opportunities. Please refer to your Services Account Executive for additional support.
+ Top of Rack Installation & Implementation for Top of Rack Switch, ProDeploy
Switch Installation & Implementation for Top of Rack Switch, ProDeploy Plus
Copyright © 2022 Dell Inc. or its subsidiaries. Dell Confidential – for Partner internal use only.
Additional Resources
Return to front page
Resources
Dell Technologies Services Learn the latest about Dell Technologies Services including resell offerings, rebates,
on Partner Portal incentives, training and delivery opportunities to grow your profitability
Delivering Services on Partner Learn about available services competencies, the benefits of delivering services and how to
Portal become a services delivery enabled partner.
A high-level overview of this year’s program, including requirements, benefits and what’s
Channel Program Information
new.
Steps to Service Delivery Please review the “Getting Started with Services Delivery Enablement” document to learn
Enablement more about the Dell Technologies Channel Services requirements and application process
Services Delivery Requirements Detailed data sheet outlining specific requirements by region for becoming authorized by
for Deployment Dell Technologies to deliver deployment services.
Services Delivery Operations
Outlines the steps and resources available for delivering deployment services.
Guide
The Services Offering Index is a searchable catalog of Dell Technologies Storage
Service Offering Index
Deployment Services and includes offer descriptions and collateral
Find product documentation, services product support bulletins, knowledge base articles
Dell EMC Technical Support (KBAs), technical advisories, as well as TechDirect, MyService360 and CloudIQ.
- Dedicated, 24x5 support for services partners including services delivery training and
Channel Services Helpdesk
certification requirements, applications, and services sales questions
Access delivery tools and resources designed to reduce the time to deliver services for
Delivery Tools & Resources products that you have become authorized to deploy.
Visit the partner portal to learn more about Dell Technologies Services or contact the Dell Technologies Channel Services
Helpdesk for more information.
The information contained in this presentation is proprietary and considered Dell Technologies Confidential information. THIS INFORMATION IS BEING PRESENTED FOR
INFORMATIONAL PURPOSES ONLY AND ADDITIONAL TERMS AND CONDITIONS APPLY TO YOUR PARTICIPATION IN ANY OF THE PROGRAMS PRESENTED
HEREIN. Dell Technologies reserves the right to modify the terms of the Program and/or eligibility requirements applicable to the Program at any time or to terminate the
Program at any time at its sole discretion. In this document, “Dell Technologies” refers to the business units previously referred to as “Dell” and “Dell EMC” and excludes
Boomi, Secureworks, Virtustream, VMware and their respective independent partner programs. THESE MATERIALS MAY CONTAIN TYPOGRAPHICAL ERRORS AND
TECHNICAL INACCURACIES. THE CONTENT IS PROVIDED AS IS, WITHOUT EXPRESS OR IMPLIED WARRANTIES OR GUARANTEE OF ANY KIND.
Copyright © 2022 Dell Inc. or its subsidiaries. Dell Confidential – for Partner internal use only.