A.

a). referred to in a positive way in the text

1. understanding the culture of the country you are living in.
4. providing staff with practical support.
b). referred to in a negative way in the text
2.asking British colleagues personal questions when you meet them for the first time.
c). not referred to at all
3. hiring staff who are flexible and tolerant.
5. looking at the role of the spouse in the selection of candidates for overseas postings.

B.
1. What things are people from different countries in an organization:

a). likely to have in common

* colleagues from different countries might share similar professional knowledge and
skills within a single international organization
* it´s common for south Africans and Latin American’s to ask personal questions of
their counterparts shortly after being introduced.
While a British colleague may perceive this an impolite and inappropriate.
 b). likely not to have in common

*The colleagues from different countries has their ways of work, social skills, body
language and ways of doing business are likely to be completely different.

* Hong Kong and London the culture is difference, because while it may be
acceptable for Chinese office workers in Hong Kong to use the door-close button
on a lift no matter how many people are also getting in doing such a thing in
London would make people extremely angry.

2. What is cultural awareness?

Someone´s cultural awareness is their understanding of the differences between
themselves and people from other countries or other backgrounds, especially
differences in attitudes and valves.

C. What do you think should be covered in a cultural training course?

In my opinion the topics that should be covered in a cultural training course are:
Culture and customs, body language, greeting and clothing, the perfect places for the
meeting, and what topics should be talk about in the meeting according to the country.

Also, I think that you should the requirement or information necessary for the meeting,
for example: documents, or specific product description.

If you plan to give presents you need to research what you can give and cannot and finally
tactics for negotiations according the culture.

D. Write a paragraph using information from the article and giving tips to people doing
business in the UK.

The information necessary to people doing business in the UK; advice obligation and
necessary, we have: The British like their colleagues to be accountable for their
commitments, and they don´t like people to promise things if they can´t be fulfilled. They
like to maintain communication with the other country´s negotiators and like to follow up
with the customer. Also, they don´t like to establish personal relationships with
customers, their topics of conversation are neutral. In the meeting you don´t talk about
the politic, religion or mention enmity with France. The British colleague needs for
personal space.
One way to break the ice in meeting is talk about the weather. Also, other advice is to
wear formal business attire to the meeting.
The British negotiator like to be direct and does not like to say the expression “many” and
“very”. It´s important for them to be punctuality and in the meeting is better to use
information material printed than bringing an USB or CD.