+919971574255

SUCHITRA SINGH suchitrsingh16@gmail.com

Flat No. 1124, Pocket 3, Sector

19, Akshardham Apartment
Dwarka, New Delhi (110075)
in.linkedin.com/in/suchitra-singh-
341658b4

To implement my technical and analytical skills in a constructive manner in a

OBJECTIVE: challenging and resourceful environment and to use the resources provided to the
optimum.

BACHELOR OF
EDUCATION: TECHNOLOGY IN
AWARDS &
ELECTRONICS AND
COMMUNICATION CERTIFICATES
ENGINEERING

Acedemic Qualifications Certification in the Essay Writing at school

level
Technology
Institute Of
Engineerin

(Greater
Noida),

Participation in QUIZ CONTEST organized by

Noida

UPTU
g&

2012-2016 61.42% UPTU KHABAR

Sarvodaya

Govt. Girls Vidyalaya

School(Del 1(Delhi),
Kanya
Govt.

CBSE
No-

2011 58.50% Won First position in athletics at school

hi), CBSE
Sr. Sec.

2009 69.84% Certified in workshop conducted by 3ST

TECHNOLOGIES on Embedded and VLSI

EXPERIENCE SUMMARY:

Organization Process Designation Period

16th-MAR-2017
HCL ATM CSR to
30th-NOV-2018
12-OCT-2020
STARTEK MARUTI SME
to till date

PROJECT EXPERIENCE:
Title : COMPLAINT MANAGEMENT
Team Size: 12 Persons
Duration : 12 Oct 2020 – Till Date
Role : Subject Matter Expert (SME)

Brief Description:
➢ 1 year 7-month experience in Startek Pvt. Ltd. as a Subject
Matter Expert in grievance ‘s department where we handle
MARUTI SUZUKI’s complaint on diverse matters.
 ➢ Giving resolution to customer on line and raising complaint if
issue is not resolved on line.
➢ Responsible for individual targets i.e Scheduled adherence,
Login ours, Quality, C-SAT and AHT.
➢ Handling day to day SLA i.e., daily productivity, G-SAT and
Clearing Pendency.
➢ Assuring Shrinkage and other internal KPIs Login Hours, AHT
scheduled adherence.
➢ Meeting Attrition threshold month on month (<10%).
➢ Attending daily meeting with process Manager and weekly
meeting with client.
➢ Sharing the commitment with process manager for all the KRs
i.e., Shrinkage, Attrition, Login hours, G-SAT and per agent
productivity.

Title : COMPLAINT MANAGEMENT

Team size: 14 Persons
Duration : 16’Mar 2017 – 30 N’2018
Role : CSR

Brief Description:
➢ 1 year 8-month experience in HCL TECHNOLOGIES as a
customer service representative in complaint ‘s department
where we were working on the MARUTI SUZUKI project and
processing the E-mails received from the Maruti’s clients and
also maintain the clients E-mails data in excel book.
➢ Good knowledge of E-mail support.

TRAININGS | PROJECTS MORE Of ME TECHNICAL SKILLS

Project Internship:

Worked as a trainee in TECH

MAHINDRA (IT Services and Telecom Languages •C Basics
solutions) for 6 weeks in 3G and LTE • Java Basics

Role:
Operating •Windows
STRENGTHS system •MS Excel
Studied 3G versus LTE
• Team Leader
• Self-Motivated
Duration: • Quick Learner
• Adaptive Compilers • Turbo C
• Disciplined
22-june-2015 to 31-july-2015

Major Project:
MY HOBBIES
Meditation
Working on GSM based security system
Listening music

Reading Novels
PERSONAL DETAILS:
Gender : Female
Languages : Hindi, English
Marital Status : Married
Address : Flat No. 1124, Pocket 3, Sector 19, Akshardham Apartment, Southwest Delhi Dwarka, New Delhi - 75