Supplier Corrective Action Request

Date Initiated: Date Revised:

SCAR No: Part Number: Rev:
Plant: Part Description/ Name:
Supplier Name: Contact Name:
Start Date: 12/30/99 Contact email:
End Date: 02/09/00 Phone Number:
Suspect Quantity: Disposition Ticket / FN #:
Recurrent Issue (Y/N):
Possible Counterfeit Part (Y/N)
If Yes, please explain in detail at D2 and send SCAR to Quality Manager and the Product Compliance Specialist

D1: Use a Team Approach Responsible:

The Problem Solving Investigator, uses a multi-person approach to collect information from those directly associated with and/or
impacted by the problem. The Team members names and contact info should be listed here. 0

Target Date:
Team Members Business Phone
01/02/00

Achieved Date:

D2: Describe the Problem Responsible:

Collect the data from those involved with the problem and produce a Well Formed Description.
WHAT is the problem in comparison to a conforming part? Explanation of the Non-conformity to a specific standard, drawing or
specification Carling Quality

Please attach Pictures or drawing of a good part and a bad part with red circle on the defect zone Target Date:

1/2/00

WHY is it a problem? explain the effect.

WHEN was the problem discovered? WHERE ? BY WHO ?

HOW was it detected ?

Are other part numbers affected? (Y/N)

Carling Technologies QAF-109 06/01/18

HOW MANY defective parts have been detected? (Include POs#, Receipt dates, etc) Responsible:
P.O. / W.O. / S.O. Date Total Quantity Sample Sample Reject PPMs
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Comments:

Window of Suspect Material Responsible

Location Material Sorted Quantities Carling/Supplier
Carling Plant (Specify): Yes No Target Date:
Warehouse & Transit: Yes No 12/31/99
Supplier Plant: Yes No Achieved Date:
Tier 2: Yes No

Material Disposition Responsible:

Qty
Disposition Dispositioned Buyer Notification Approvals / RMA
Sort Buyer Notified: Y/N Approved by:
Rework Buyer Notified: Y/N Approved by:
Scrap Buyer Notified: Y/N Supplier RMA:
Use as is Buyer Notified: Y/N Deviation No: Carling Quality /
Carling Purchasing
RTV Buyer Notified: Y/N Supplier RMA:

Comments / Remarks:

D3: Implement and Verify Containment (temporary fix) Responsible:

Implement containment to control the situation and mitigate further negative effects of the problem. (segregation, selection,
temporary actions in the process etc…..)

How, where , who, when, check

0
Target Date:

01/02/00
Achieved Date:

Carling Technologies QAF-109 06/01/18

D4: Root Cause Analysis
Identify the Possible Causes of the problem for both occurrence and non detection using tools such as Ishikawa Diagrams, 5 Responsible:
Why's,etc. Conduct a Root Cause Analysis to determine true Root Cause of the problem using the 5 why’s. Reproduce the
defect to confirm the true root cause.
Occurrence: 5 Why’s + proofs. Document all Potential causes of the problem, prioritize and rank the most likely causes.
(Use additional pages as necessary)

0
Target Date:

Non detection (5 why's + proofs)

01/12/00
Achieved Date:

D5: Develop Permanent Corrective Actions / Solution(s) and Action Plan Responsible:
Develop Permanent and Most Effective Solution(s) that address each Root Cause. Create and implement a corrective action
plan for each identified root cause.
Occurrence (How ,where, Who, When, Check) (Use additional pages as necessary)

0
Target Date:

Non detection (How, where, who, when, check)

01/12/00
Achieved Date:

Carling Technologies QAF-109 06/01/18

D6: Validate Permanent CA / Solution(s) Responsible:
Validate that the chosen solution is effective. Verify and test the Permanent Solution(s).

Real data from the shop floor/field proving that the problem has disappeared

0
Target Date:

02/09/00
Achieved Date:

D7: Prevent Recurrence

Prevent recurrence of the problem at the problem site and across the organization. Responsible:
Standards update (PFMEA, control plan, work instructions, maintenance plan, procedures….)

Modified Documents: Document Number If not required, explain the reason:

PFMEA
Control Plan 0
Inspection Plan Target Date:
Inst. / Procedure
Part / Tool Drawing 02/09/00
Other Achieved Date:

• Can this problem occur on a similar product?

• Can this problem occur on a similar line?
• Who is assigned to address this issue?

D8: Close Problem and Recognize Contributions

Responsible:
Audit implemented solutions. (when, result) Reinforce the 8D process with recognition of team member contributions. Include
objective evidence that confirms Corrective / Preventative actions have been implemented; Include evidence that the root cause
has been eliminated Carling / Supplier

Target Date:

02/09/00
Achieved Date:

The undersigned have verified acceptable corrective action effectiveness on the above stated corrective actions:

Supplier Representative Responsible: Signature: Date:

For Carling use only:

Is the part/material drawing updated? Yes__ No__
Are other internal documents reviewed? Yes__ No__

Carling Representative Responsible name: Signature: Date:

Carling Technologies QAF-109 06/01/18

Carling Technologies QAF-109 06/01/18
 Instructions on how to fill out the QAF-109 SCAR form

This page is for instructions only on how to fill out the SCAR form, both from a Carling Quality / Purchasing and Supplier response
Yellow will be Carling responsible - Purchasing
Orange will be Carling responsible- Quality
Green is Supplier responsible
Blank cells will be automatically populated in QAF-109 form

Date Initiated: Date Revised:

SCAR No: Part Number: Rev:
Plant: Part Description/ Name:

Supplier Name: Contact Name:

Start Date: Contact email:
End Date: Phone Number:
Suspect Quantity: Disposition Ticket / FN #:

Recurrent Issue (Y/N): (This will be yes, if it's found multiple times)

D1: Use a Team Approach Responsible:

The Problem Solving Investigator, uses a multi-person approach to collect information from those directly associated with
and/or impacted by the problem. The Team members names and contact info should be listed here.
Supplier

Target Date:

Team Members Business Phone

Achieved Date:

D2 Part A: Describe the Problem Responsible:

Collect the data from those involved with the problem and produce a Well Formed Description.
WHAT is the problem in comparison to a conforming part? Explanation of the Non-conformity to a specific standard, drawing Carling
or specification
Please attach Pictures or drawing of a good part and a bad part with red circle on the defect zone Target Date:

12/30/1899
 12/30/1899

WHY is it a problem? explain the effect.

WHEN was the problem discovered? WHERE ? BY WHO ?

HOW was it detected ?

Are other part numbers affected? (Y/N)

D2 Part B: HOW MANY defective parts have been detected? (Include POs#, Receipt dates, etc) Responsible:

P.O. / W.O. / S.O. Date Total Quantity Sample Sample Reject PPMs
Carling

Comments:

D2 Part C: Window of Suspect Material Responsible

Location Material Sorted Quantities Carling/Supplier
Carling Plant (Specify): Yes No Target Date:
Warehouse & Transit: Yes No 12/31/1899
Supplier Plant: Yes No Achieved Date:
Tier 2: Yes No

D2 Part D: Material Disposition Responsible:

Qty
Dispositione
Disposition d Buyer Notification Approvals / RMA
Sort Buyer Notified: Y/N Approved by:
Rework Buyer Notified: Y/N Approved by:
Scrap Buyer Notified: Y/N Supplier RMA:
Use as is Buyer Notified: Y/N Deviation No: Carling
RTV Buyer Notified: Y/N Supplier RMA:
 Carling

Comments / Remarks:

D3: Implement and Verify Containment (temporary fix) Responsible:

Implement containment to control the situation and mitigate further negative effects of the problem. (segregation, selection,
temporary actions in the process etc…..)

How, where , who, when, check

Supplier
Target Date:

12/31/1899
Achieved Date:

causes. (Use additional pages as necessary) Responsible:

Supplier
Target Date:

Non detection (5 why's + proofs)

1/9/1900
Achieved Date:
D5: Develop Permanent Corrective Actions / Solution(s) and Action Plan
Responsible:
Develop Permanent and Most Effective Solution(s) that address each Root Cause. Create and implement a corrective action
plan for each identified root cause.
Occurrence (How ,where, Who, When, Check) (Use additional pages as necessary)

Supplier
Target Date:

Non detection (How, where, who, when, check)

1/9/1900
Achieved Date:

D6: Validate Permanent CA / Solution(s) Responsible:

Validate that the chosen solution is effective. Verify and test the Permanent Solution(s).

Real data from the shop floor/field proving that the problem has disappeared

Supplier
Target Date:

1/29/1900
Achieved Date:

D7: Prevent Recurrence

Prevent recurrence of the problem at the problem site and across the organization. Responsible:
Standards update (PFMEA, control plan, work instructions, maintenance plan, procedures….)

Modified Documents: Document Number If not required, explain the reason:

Supplier
PFMEA
Control Plan Supplier
Inspection Plan Target Date:
Inst. / Procedure
Part / Tool Drawing 1/29/1900
Other Achieved Date:

• Can this problem occur on a similar product?

• Can this problem occur on a similar line?
• Who is assigned to address this issue?

D8: Close Problem and Recognize Contributions Responsible:

Audit implemented solutions. (when, result) Reinforce the 8D process with recognition of team member contributions.
Include objective evidence that confirms Corrective / Preventative actions have been implemented; Include evidence that the
root cause has been eliminated
Supplier /
Carling
Target Date:

1/29/1900
Achieved Date:

The undersigned have verified acceptable corrective action effectiveness on the above stated corrective actions:

Supplier Representative Responsible: Signature: Date:

For Carling use only:

Is the part/material drawing updated? Yes__ No__
Are other internal documents reviewed? Yes__ No__

Carling Representative Responsible name: Signature: Date:

sing and Supplier responses

Carling Quality will fill out top portion of form with all information available at the time
nonconformance is discovered

Supplier is responsible for D1:

Assign team members with phone numbers to find root cause / corrective actions for
nonconformance
Provide an achieved date in the appropriate box to state this is completed

Carling Quality will provide the responsible and target date for 24 containment

D2 Part A is responsibility of Carling Quality; Supplier will need to fill out three lines of
D3
This section will notify the supplier what the nonconformance is, there will be text
and/or pictures to show the specific nonconformances. In the bottom box, it will
explain how it was found, where it was found, who found it, how it was detected, why
the nonconformance is an issue and if any other parts are affected

Carling Quality will be responsible for filling out D2 Part B

This information will include what Purchase orders, work orders or sales orders are
affected by the nonconformance. It will show the date of the PO, total quantity of the
PO, the sample selected for re-inspection and quantity rejected. From this information,
PPMs will be calculated. Any additional information will be put into the comments field
at the bottom

D2 Part C) Window of suspect material will be shared between Carling Quality and
Supplier. Carling Quality will be responsible for checking the box for Carling Plant

The supplier is responsible for filling out the containment for any shipments in transit,
at their warehouse, work in process and sub-tiers (ie platers, painters, etc). If the
answer is yes to any of those places, fill out quantities. If the answer is no, move to the
next step

Carlng Quality and Purchasing will be responsible for D2 Part D

Carling Quality will be responsible for disposition of product and quantity dispositioned

Carling Purchasing will be responsible for receiving RMA number for returned product
requested
D3: Supplier responsibility
This section the supplier should ask questions and document answers on containment:
1) How many pieces were shipped / in transit to the customer, in process, in
warehouse, and at sub-tiers?
2) Is there product to re-inspect?
3) How is the product re-inspected (include inspection gaging and method used)?
4) What were the results of re-inspection of product at supplier?
5) Was Carling buyer notified of any shipments in transit?
6) Was suspect product segregated?
7) Was other product selected based on similar process / parts?
8) What temporary actions are being placed in process to find non-conformance?
9) What temporary actions are being placed in re-inspection of product to find the
nonconformance?
10) Any other information for containment of non-conforming product?

D4: Supplier responsibility

This section is to be used for manufacturing root cause and detection root cause

This sections needs to address 2 issues:

1) How it was manufactured?
2) Why inspection did not detect the non-conformance?
3) Once root cause has been identified, can you turn on / off the problem?

Tools to be used in this section will be an Ishikawa diagram, 10 whys, 8D approach

Root cause should be evaluated to see if any product, process or lines are impacted
1) Can this non-conformance occur on any similar product?
2) Can this non-conformance occur on any similar line?
3) Who is assigned to address corrective actions are taken across the lines / products?
D5: Supplier responsibility
This section is to be used for manufacturing corrective actions and detection corrective
actions

This sections needs to address 2 issues:

1) What actions were taken to correct the non-conformance from being manufactured
a second time?
2) What actions were taken from a detection standpoint to find the non-conformance?

There should be a plan with implementation dates listed in this section

How it will implemented?
Where it will be implemented?
Who is going to implement it?
When it is going to be implemented?
Is there a frequency to check action plan is being worked?

Corrective action should be evaluated to see if any product, process or lines are impacted
1) Can this non-conformance occur on any similar product?
2) Can this non-conformance occur on any similar line?
3) Who is assigned to address corrective actions are taken across the lines / products?

D6: Supplier responsibility

This section is to be used for validating manufacturing corrective actions and detection
corrective actions

Data should be shown in this section to validate that corrective actions are effective.

D7: Supplier Responsibility

This section is to be filled out to state what documents are changing for corrective
actions taken
1) Was the PFMEA updated / reviewed for RPNs or nonconformance added to PFMEA?
2) Was the control plan updated to reflect detection / manufacturing corrective actions?
3) Did the inspection plan need to be updated?
4) Work instructions, procedures need to change?
5) Does the drawing need to be updated?
6) Any other standards need to be updated?

Questions that should be asked during root cause / corrective actions:

1) Can this non-conformance occur on any similar product?
2) Can this non-conformance occur on any similar line?
3) Who is assigned to address corrective actions are taken across the lines / products?

D8: Supplier and Carling Responsible

This section is used to document the problem is closed and objective evidence that
corrective / preventative actions were implemented and root cause was eliminated.

Supplier should verify next work orders and give specific shipments that they verified
their actions on

Carling Quality will verify next product shipments are acceptable

Supplier is to print their name, sign it and date this section

Carling Quality will print name, sign it and date this section when D8 is confirmed to be
closed