DGF Vietnam Internship Report - Operations, Training & Improvement Suggestions

INTERNATIONAL UNIVERSITY – VNU HCMC
SCHOOL OF INDUSTRIAL AND ENGINEERING MANAGEMENT
REPORT INTERNSHIP 2
DHL GLOBAL FORWARDING VIETNAM
COMPANY
Student Name: Cao Đoàn Trúc Phương Anh
ID: IELSIU18003
Advisor: PhD. Dao Vu Truong Son
Supervisor: Ms. Hoang Thi Thuy Hang
Email: Thuy.Hang.Hoang@dhl.com
Mobile Phone: 0937060286
Ho Chi Minh City, Vietnam
December 10th, 2021

IS047IU VNU-International University
Engineer Internship School of Industrial Engineering & Management
ACKNOWLEDGEMENT
First of all, i would like to express my grateful to School of Industrial and Engineering
Management for the arranging the internship 2 period for all juniors. The internship that i have
in DHL Global Forwarding Vietnam Company can be considered as one of the most valuable
opportunities for learning, applying theories that provided by school to work and professional
development.
Furthermore, it is my radiant to place on record my best gratitude to Phd. Dao Vu Truong Son
for his careful, precious guidance and advice which were extremely helpful for me during the
internship program.
I would like to express sincere appreciation to my team leader, Ms. Hoang Thi Thuy Hang, my
buddy, Mr. Nhan Thang Hao and other team members for their supportive devotion during the
program and for giving me a profound four-month journey in DHL Global Forwarding
Vietnam. I consider myself as exceptionally fortunate to have their kind association and
supervision, their exemplary guidance, constant encouragement, and careful monitoring.
I perceive this internship as a significant milestone in my career development. This opportunity

provided me with certain hard and soft skills which will continue to be upgraded in the future.
TABLE OF CONTENTS
1. INTRODUCTION ................................................................................................................. 1
1.1. Deutsche Post DHL Group ......................................................................................... 1
1.2. Deutsche Post DHL Vision and Mission .................................................................... 2
1.3. Division of DPDHL Group ......................................................................................... 4
1.4. DHL Global Forwarding Vietnam (DGF) .................................................................. 4
2. PURPOSE .............................................................................................................................. 5
3. BUSINESS DESCRIPTION .................................................................................................. 6
3.1. Business Description ................................................................................................... 6
3.1.1. Air Freight ........................................................................................................ 7
3.1.2. Ocean Freight ................................................................................................... 9
3.2. Organizational Structure ........................................................................................... 11
3.2.1. DHL Global Forwarding Vietnam ................................................................. 11
3.2.2. Ocean Freight Export Department ................................................................. 12
4. TASK ................................................................................................................................... 14
4.1. Joining the Training Sections From Information Technology Team and Human
Resources Department .................................................................................................... 14
4.2. Taking part in training program from team leader of ocean freight export department
.......................................................................................................................................... 15
4.3. Receiving Handover and Handling Shipments ......................................................... 19
5. ANALYSIS AND IMPROVEMENT SUGGESTIONS ..................................................... 22
5.1. Analysis..................................................................................................................... 22
5.2. Improvement Suggestions......................................................................................... 23
6. CONCLUSION .................................................................................................................... 23
7. REFERENCES .................................................................................................................... 24
1. INTRODUCTION
1.1. Deutsche Post DHL Group
Deutsche Post DHL Group (DPDHL) is a leading global logistics company. The Group plays
an important role in connecting people, markets and contributes to the growing of worldwide
trade. DPDHL strives to become the first image appeared in mind of customers, employees and
investors when they concern about logistics field. To achieve this target, the corporation is
concentrating on develop its core logistics business. The digital transformation has been
accelerated in all divisions of DPDHL for many years. The sustainable business of DHL
contributes to the growing of worldwide economic.
Environment is the great concern of DPDHL Group. Company aims to provide the best
logistics services through friendly environmental delivery activities. Go Green has been a big
campaign of the company for many years. The group sets a target to achieve zero emission
logistics in 2050.
DPDHL Group is the home of two brands: DHL and Deutsche Post. DHL provides a
comprehensive range of parcel and international express service, freight transport, and supply
chain management services, as well as e-commerce logistics solutions. DHL is the largest
logistics corporation in the World, and is a subsidiary of Deutsche Post DHL group. It was
established in 1969 in San Francisco by three founders: Adrian Dalsey, Larry Hillblom and
Robert Lynn. The name DHL of company is the combination of three co- founders’ name. On
the other hand, Deutsche Post is an Europe’s leading postal and parcel service provider. In
2002, Deutsche Post acquired DHL and established Deutsche Post DHL (DPDHL) group.
Recently, the corporation has offices in more than 220 countries and territories in the World
and offers jobs for over 570,000 employees. The Group generated revenues of more than 66
billion Euros in 2020.
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Figure 1.1. DPDHL Headquarter
1.2. Deutsche Post DHL Vision and Mission
+Vision Statement
DPDHL Groups aims to become a post office for Germany and a logistics company for the
World. It is not a simple statement that, as a global company that operates in more than 220
countries and regions, or often enters new markets as the first logistics company. The vision of
company indicates that it want to be a logistics company to which people will return - DPDHL
will be their first choice not only by delivering their shipments, but also as an employer or
investor.
+Mission Statement
- The world community has set a goal to limit global warming to less than two degrees Celsius.
As the leading mail and logistics company, they intend to make the business sustainable. Their
goal is to reach zero emissions by 2050.
- The company try to make customers, employees and investors even more successful. It always
shows respect while achieving high scores, facilitates and simplifies the customers’ life and
contributes to making the better World.
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-DPDHL group accomplishes mission with excellent execution along the three bottom lines in
a sustainable way:
 Employer of Choice
Motivated and skilled employees deliver exceptional quality.
 Provider of Choice
Exceptional quality delights Customers and leads to loyalty.
 Investment of Choice
Customer loyalty leads to profitable growth.
-Strategy 2025 in numbers
 Investing EUR 2 billion cumulatively through to 2025 in digitalization to enhance

customer experience, to improve employee experience as well as increase operational
excellence
 Expecting a yearly run rate benefit of at least EUR 1.5 billion by FY2025
Figure 1.1. DPDHL Missions
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1.3. Division of DPDHL Group
DPDHL Group has five main business divisions: Post and Parcel Germany, DHL Express,
DHL Global Forwarding (DGF), DHL Supply Chain and DHL Ecommerce Solution. The
Group provides customers high quality services in delivery commodities, information and
letters.
Figure 1.3. DPDHL Devisions
1.4. DHL Global Forwarding Vietnam (DGF)
DHL Global Forwarding Vietnam was established in 1988. The current CEO of DHL Global
Vietnam is Mr. Laurence Cheung. He is taking responsibility in management the business of
DHL Global Forwarding in three countries: Vietnam, Laos and Cambodia. In present, company
is having two branch: Ha Noi branch (HAN) and Ho Chi Minh branch (SGN). The office of
SGN is locating at 11th floor of E-town 2 building, 364 Cong Hoa street, 13 ward, Tan Binh
district, Ho Chi Minh city.
DGF is an air, ocean and overland freight forwarder. This company provides efficient routing
and multimodal transport options for customers thanks to its worldwide network. Brokering
transportation services among freight carriers and shippers or consignees is the business model
of company.
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2. PURPOSE
The Internship 2 program is a great opportunity for undergraduates to learn from practical
experiences at the ground level. The overall aims of this internship include observing and exploring
the real situations of the company’s business and its operation, understanding and adapting to the
working culture of multinational companies, especially DHL Global Forwarding Company, as well
as enhancing certain soft skills and hard skills.
Based on these general objectives, measurable and achievable goals are defined to ascertain an on-
track journey in DGF as an intern. I was the intern of Ocean Freight Export Department.
First and foremost, an overall understanding of the company’s business and its current situation
can be regarded as a prioritized knowledge that requires students’ observing skills. To make this
objective become measurable, the general understanding of the company should be clarified as the
standard operating process of each kind of service, its organizational structure and its top priorities
to get adapted to contemporary economy. The products of DGF Vietnam were introduced in the
previous part. This piece of information can be found on many websites. However, the standard
operating process is not publicly shown on any Internet sources. To achieve the goal, an active
participation in training courses can bring profound understanding of processes. Through these
activities, I can gain a thorough understanding of how theoretical concepts in export applied in real
company. Another learning point is the reaction of the business to adapt to changes in market
demand and social needs. The company needs to continuously upgrade its service and improve its
system to keep up with the unstoppable revolutionary of the market and produce profits. The
reaction plan of the company to the changes of market and industry can be one of the most
prominent knowledge I can learn from to develop business mindset.
Secondly, becoming an intern in DGF would be a precious chance to access to the working culture
of multinational companies. Adaptation to the working environment with multiple cultures has
never been simple for an individual. Companies with cultural diversity bring their employees
certain opportunities and challenges which may influence more remarkably one’s experience than
domestic companies. Therefore, this internship in DGF would be my first involvement in such an
environment helping me to develop a global mindset and approach
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innovative perspectives. A global mindset is essential in the progress of self-development in the

era of international economic integration, which defines the ability of recognizing and reflexively
adjusting to cultural signals in workplace when dealing with people from different backgrounds.
Finally, besides growing mindset and knowledge about organizations and behaviors at workplaces,
enhancing hard skills and soft skills during the internship program should also be included in the
target achievements. The hard skills to be improved after the four-month journey in DGF may
include computer skills and data analyzing skills. This is a chance for me to use proficiently ad
effectively the available Microsoft applications and CW1 - a very helpful system for logistics
companies to manage operating activities. In addition, soft skills, such as organizing skills and
teamwork skills, should also be the attained when tackling document and analyzing tasks and
dealing with various people while working. In order to keep every task on track, I have to define
my own strategy to perform the tasks and design own tools to have the jobs completed on time
without mistakes and uncertainties.
3. BUSINESS DESCRIPTION
3.1. Business Description
DGF is an air, ocean and overland freight forwarding services include standardized transports as
well as multimodal and sector-specific solutions, together with customized industrial projects,
which around 43,000 employees in over 150 countries deliver for more than 175,000 customers.
Our business model is based upon brokering transport services between customers and freight
carriers. The global reach of network allows company to offer efficient routing and multimodal
transport options. Two main division of DGF are air freight and ocean freight. Compared with the
Group's other divisions, the operating business model of DGF is asset-light.
DGF Vietnam coordinates with other domestic and foreign carriers and organizations to organize
transportation and delivery of import and export goods, diplomatic goods, transit goods, private
goods together with related documents.
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3.1.1. Air Freight
DHL Air Freight product offering goes far beyond basic transportation, from sector-specific
solutions to end-to-end integration, so that company can best support customers in the optimization
of their supply chain.
With over 15,000 consolidation flights every week and daily flights from more major locations,
DGF maintains a fast, secure and flexible service with the visibility and assured supply chain
management you demand. From tailored sector-specific solutions to simple volume air freight, no
one offers a broader range of services for every size of business, including:
- Temperature controlled shipments for the Life Sciences and Healthcare
- Multi-modal track and trace for greater certainty
- Customs expertise where you need it most
- Charter solutions for oversize and specialist cargo
- Easy to use information systems
Figure 3.1. Air Freight
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As well as access to the greatest global network, DHL Air Freight provides a range of valuable
additional services. Whatever customer ambitions or plans, company has the scope
to support them:
-Work with customer to understand all requirements and provide a dedicated service contract.
- Consolidate Air Freight from various countries at regional hubs with guaranteed uplifts
- Able to blend Air, Ocean and Road Freight to provide a seamless modal mix built around
customers’ schedules and cost requirements
- Offer Door-to-More product is an easy-to-use direct distribution service with all-in-one

booking – and the online application gives customer end-to-end visibility of each item.
- Lead the industry in investing in security screening
- Through DHL SameDay product category, DGF offers a choice of mission-critical air and road
services
- By building own ULDs on major routes, prevents individual consignments from being split. This
ensures faster direct recovery times, reduces the risk of damage or theft, and optimizes unit charges
by combining dense and lightweight cargo
-Around the world, company invests in teams of dedicated, DHL airport-based staff to ensure that
Air Freight always delivers high levels of safety and security. So when customers trust their Air
Freight to DGF, it will be managed by DGF company, not by airport ground handlers or airline
staff.
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3.1.2. Ocean Freight
My internship was at ocean freight department of DGF Vietnam. As an ocean freight forwarder,
DGF Vietnam offers services for full container load (FCL) shipments and less than container load
(LCL) shipment.
Normal FCL
FCL
SHIPMEN
T Direct FCL
DGF Vietnam
LCL
LCL
Gateway
SHIPMEN
T LCL Coload
LCL Buyer
Consolidatio
Figure 3.2. Ocean Freight Service of DGF Vietnam
Two main categories of FCL service are Normal FCL and Direct FCL. In Normal FCL, the contract
with carriers is signed by DGF. Otherwise, with Direct FLC, DGF takes a role as an agency
between customers and carriers under a contract between them.
With LCL, there are three kinds of services: LCL Gateway, LCL Coload and LCL Buyer
Consolidation.
For more detail, LCL Gateway means commodities that come from shippers in Vietnam are
transported to Singapore gateway or Hong Kong gateway. LCL shipments from all DHL branches
in Asia Pacific region will be moved to these two hubs. DHL has two hubs for combining LCL
shipments in these two countries, goods are transported to these warehouse and
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then the commodities that have the same destination will be gathered and loaded into one full
container.
Different with LCL Gateway, LCL Coload provides customers another way to export their
products if it cannot fulfill the container. In this service, merchandises are gathered at Coloaders’
warehouse in Vietnam. Coloaders are companies that take responsibilities in combining all LCL
shipments from many different companies in Vietnam to fill up a full container and then export
this container.
The remaining kind of service for LCL shipment is LCL Buyer Consolidation. This service is the
main subject of this research. If some shippers in Vietnam have LCL shipments to some consignees
locate in the same country at the same time, LCL Buyer Consolidation is used.
Figure 3.3. Ocean Freight
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3.2. Organizational Structure
3.2.1. DHL Global Forwarding Vietnam
Chief Executive
Officer
Financial Department Operation Department Sale Department Human Resources

Department
Air Freight Ocean Freight ISC
Figure 3.4. DGF Vietnam Organizational Structure
- Chief executive officer (CEO): The CEO of DHL Global Forwarding Vietnam is Mr. Laurence
Cheung. He is head of the company. His responsibilities are managing, sharping the operational
direction for the businesses of DGF in Vietnam, Laos, Cambodia; reporting to the global
management board all activities and maintaining the good relation with government and also
partners.
-Financial department: Exploiting, managing and using capital effectively . Making financial plan
and managing of company's financial activities in accordance with regulations. Preparing
settlement reports, monitoring revenue, expenditure and business results of the company.
-Operation department: Including ocean freight (importation and exportation), air freight
(importation and exportation) and international supply chain. It is a team of employees who
directly perform the operations of freight forwarding, importation and exportation, receiving
goods, doing customs procedures and other basic obligations for goods in accordance with the
national and international regulations on foreign trade freight forwarding.
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-Sale department: Doing market researches, customer searches, consulting and taking care of
customer. Meeting with customers in person or communicating via email. Offering freight
forwarding service charges, determining service delivery capabilities for customers.
-Human resources department: This department takes responsibilities in recruiting candidates,

hiring the right employees, processing payroll, conducting disciplinary actions, updating policies,
maintaining employee records and conducting benefit analysis .
3.2.2. Ocean Freight Export Department
Head of Ocean Freight
Ocean Freight Export Team

Leader
Product Team Operation Team
Figure 3.5. Ocean Freight Export Organizational Structure
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- Head of Ocean Freight: The head of ocean freight is Ms. Pham Thi Thu Huong. Her
responsibilities are managing all business and operation activities of ocean freight department
(including both importation and exportation). She directly reports to Mr. Laurence Cheung all
situations of the apartment. Besides, she plays an important role in updating latest information
from global head office to ocean freight employees.
-Ocean Freight Export Team Leader: She is Hoang Thi Thuy Hang. She will manage all activities
in exportation, tackle uncertainty problems and train for new employees.
-Product Team:The role of this team are setting up the auto rating and auto costing in system and
tackling all problems related to the freight. Besides, this is the team that takes responsibilities in
negotiation with carriers to get service contract with them.
-Operation Team: The main activities of this team are doing documentations for exporting
shipments and solving all problems related to the shipments. Besides, operation team will take care
of customers, support them with all relevant problems until their container already laden on board.
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4. TASK
4.1. Joining the Training Sections From Information Technology Team and Human
Resources Department
- At the first day at DHL Global forwarding company, all new employees must take part in the
training sections about software, information security and the company regulation about using
computer. Besides, IT Team also introduced about the escalation process to contact with IT staffs
when employees face problems related to software and hardware. Some main points that need to
be remembered after the section are:
+Employees need to protect their computers carefully, if computers are broken because of
employees, they will be take responsible before the company
+Employees are not allowed to installed any new software to the computers without approval from
IT team
+Employees must follow escalation process to raise ticket whenever computers have problems
+Employees must save their private files on the computer to their device before giving back
computer to company when they leave
+Employees must change password every 30 days and must keep this password in private
-After finishing training section with IT Team, newcomers must join the training section with
human resources department in the following day. In this section, HR introduced more clearly
about the benefits like annual leaves, health insurance and the way to submit online day off request.
Some core knowledge that need to be remembered after training section are:
+Way to submit request for day off on e-leave website
+The number of annual leaves for each employees
+Benefits of Generali health care insurance
+Hospital list that cooperate with Generali
+How to charge back to company after settling payment to hospital
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Then newbies are required to complete 12 principle courses according to global head office
regulation. They are virtual training sections about code of conducts, anti corruption, environment,
foreign trade and information system security. After completing these course, new staff must
submit certificates to HR department. All newcomers must finish studying these courses before
signing contract with company.
4.2. Taking part in training program from team leader of ocean freight export department
At the second week, all interns started to be trained the works by team leader. This training section
was lasted for 1 month. In the first training lesson, mentor introduced to us general information
about company as well as described in detail about the services of ocean freight department.
Before learning about standard operation process (SOP), Cargo Wise One (CW1) system was
introduced and explained to us. This is the web-app where we will work on to process the shipment
of customer. CW1 system was provided by Wisetech Global company. This system automates and
optimizes forwarding operations, from capacity planning and rate management to vessel booking
and last-mile trucking in one powerful software. From the main interface of the system, users can
access to all related website that necessary for processing the shipment.
Figure 4.1. CW1 Main Interface
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CW1 system for operation of ocean freight has 2 interfaces. The first interface is called shipment
tab and the second tab is called consol tab. Shipment tab connects shipper and DGF, it is the place
where operator input all information about the shipments received from shipper. All of these
information will be print on the House Bill of Lading (HBL). HBL is the bill of lading that DGF
issues for their customer. Besides shipment tab is the consol tab. This tab is the communication
between DGF and carriers. On consol tab, operator input all needed information about the
shipment to submit to carriers. CW1 system allows operator to submit booking request, shipping
instruction and verify gross mass to carrier easily and immediately via EDI between CW1 and
system of carrier. These information on consol tab will be used by carrier to issue Master Bill of
Lading (MBL). MBL is the bill of lading that carrier issue for DGF. All information on HBL and
MBL about weight, volume, quantity, port of loading (POL), port of discharge (POD) must be
matched.
Furthermore, CW1 system is a helpful tool for operator to issue invoice. Employees just need to
input the debtor code and then run auto rating on the tool bar.
Figure 4.2. CW1 Shipment Tab Interface
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Figure 4.3. CW1 Consol Tab Interface
Then the SOP of FLC and LCL shipments were proposed, respectively. Interns learned about the
standard operation process on shipment tab and then on consol tab. All employees must follow the
SOP to process each shipment. The SOP is the instruction from global head office to guide
employees step by step to input correct and enough information on CW1 as well as performing job
in an unified and property way.
+SOP for processing shipment: Receive booking request from customer via email -> Reply
customer to make acknowledgement-> Input this shipment to check list-> Input this mail to CW1
system for storing-> Check this request with DHL at destination-> Receiving approval and
booking instruction from agent-> Start to place booking with carrier-> Check schedule with agent
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and request buying and selling rate as well as approval for this schedule-> Release booking to
customer -> Input the booking confirmation on CW1-> Receive shipping instruction (SI) and
verified gross mass (VGM) from shipper-> Input these files on CW1-> Assign task to GSC team
to process on SI and VGM-> Run auto costing and auto rating-> Issue pro forma invoice-> Post
e-invoice-> Check actual selling day-> Release final HBL to customer-> Set all phase to import
processing.
Figure 4.4. Check List
+SOP for shipment tab: User need to input correctly all information on the Basic Registration sub
tab, Additional sub tab, Packing sub tab, Billing sub tab, Pick Up sub tab, Delivery sub tab and
upload on related documents to eDocs sub tab. Besides, on the actual selling day, operator must
check and correct all information in milestone sub tab.
+SOP for consol tab: User need to input correctly all information on the Detail sub tab, Routing
sub tab, Container sub tab, Address sub tab and upload on related documents to eDocs sub tab.
Besides, on the actual selling day, operator must check and correct all information in milestone
sub tab. There is one noteworthy tool on consol. It is the routing sub-tab. Users can check schedule
and place booking directly via the function import global selling schedule on routing sub tab.
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Figure 4.5. Routing Sub Tab
After each lesson, mentor assigned homework for us to practice. We must finished exercise and
submit to team leader for checking. After that, she advised us to correct our mistakes as well as
explained in detail about each practice.
4.3. Receiving Handover and Handling Shipments
After finishing training with team leader in the first month, interns started to handle all shipments
by themselves according to the allocation. I was assigned to handle all FLC shipments from Ho
Chi Minh city and Da Nang city to three countries included Taiwan, United Kingdom and Italia.
When updated allocation published, i was received handover from previous people in charge to
process these trade lane in the future.
My responsibilities were doing all needed documents for exporting an FCL shipments and taking
care of my customers until their container already laden on board. I tackled all arising problems of
shippers when they picked up container like contacting with carrier to revise booking, asking
carrier to releasing containers,etc.
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Booking requests were received via email address. After receiving request, i must reply customers
to satisfy the SOP and help customer to be assured that their request already acknowledged and
processed.
Then, i summarized the booking quest and send this information to our agent ( DHL destination)
to request green light approval as well as booking instruction from them. When receiving my
email, agent checked this request with consignee to confirm that they really had this shipment and
agreed for booking arrangement. If consignee confirmed all information from shipper, agent sent
me the green light approval. That was the approval for arrangement of this shipment. Together
with the green light approval was the booking instruction. This instruction contained all carriers
and our service contracts with each carrier. I had to base on this instruction to check space with
carrier.
Main steps to book space with carrier:
+ Open consol tab on CW1
+Input the contract number, carrier scad code, type of MBL and the code of their office on detail
sub tab
+ Input POL and POD as well as ETD on routing sub tab
+Input the quantity for each type of container on container sub tab
+Import global selling schedule
+Input Address of notify party on address sub tab
After inputting enough needed information, i clicked on Carrier sub tab and chose booking request
then submit this booking via EDI.
After having booking confirmation from carrier, i had to send this booking to agent to check
schedule with consignee and asked DHL destination to advise me the buying and selling rate to
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make sure that shipment was profitable. I could only release booking to shipper when this was a
profitable shipment.
If agent confirmed this shipment was agreed and profitable, i released it to shipper immediately
via email and then upload this email on CW1 for storing.
Figure 4.6. Mail Releasing Booking to Customer
After that some days, shipper submitted SI and VGM to my email. I also uploaded this email on
CW1 and then assigned task for GSC team. GSC took responsibility in doing HBL for customer
and submitting SI and VGM to carrier as well as checking all needed information between HBL
and MBL to make sure they were match.
Figure 4.7. Mail Receiving SI and VGM from Shipper
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Figure 4.8. Mail Releasing Draft HBL to Shipper
At the time GSC sent draft HBL to customer, i also sent them pro forma invoice for checking.
When receiving confirmation from shipper, i posted this e-invoice. On the actual selling day, my
responsibility was accessing the carrier website to track for this shipment in other to make sure
that this container was already laden on board. When getting confirmation about actual selling day,
i released final HBL to customer and set this phase to import processing for my agent to continue
with this shipment.
5. ANALYSIS AND IMPROVEMENT SUGGESTIONS
5.1. Analysis
The process in DHL Global Forwarding Vietnam is very professional and effective. All employees
must follow standard operating process issued by global head office. Besides the advantages that
following SOP brings to company are some disadvantages. Spending 4 months in DGF with
position ocean freight export trainee brings me a chance to recognize two problems in the operation
process of company.
The first problem is that the way employee manage task. According to the regulation, operators
should process the shipment based on its cargo ready day. It means that the shipment with sooner
cargo ready day will be prioritized to process. This rules lead to many situation that many
customers submit their booking requests very soon to prevent lacking of equipment in the future
but their cargo ready day is far. So, operators will input this shipment to check list and check for
other shipment with near cargo ready day first although some of these shipments were submitted
later than the shipment above. This lead to the situation that operator forget to check for the
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shipment with far cargo ready day and they face the lacking of equipment, especially in peak
season. It causes customers’ dissatisfaction.
The remaining problem is that company usually change the work allocation of employees. It can
cause a lot of difficulties for both employees and customers to adapt with new trade lane and new
person in charge.
5.2. Improvement Suggestions
Company should change the regulation. They should apply the well-known principle “First come
- first serve”. This principle makes sure the equity and the satisfaction in each customer. Besides,
it is better if company can update new allocation for employee after enough long time than a few
months like at present.
6. CONCLUSION
The Internship 2 program is a great opportunity for undergraduates to learn from practical
experiences at the ground level. I am grateful to the International University and School of
Industrial and Engineering Management for offering me this excellent chance.
The main objective of the program is to observe and explore the application theoretical knowledge
on real logistics company. Through this 4-month journey in DHL Global Forwarding Vietnam, I
have gained a more solid understanding of how theories about exportation are applied in
forwarding field but also have a chance to interact with seniors and experts in the field. Moreover,
the chance brings me a deeper view of the operation of the global forwarding company and the
professional working environment.
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7. REFERENCES
[1] DPDHL Webpage
https://www.dpdhl.com
[2] DHL Webpage
https://www.dhl.com
[3] Cargowise Webpage
https://www.cargowise.com
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Advisor Evaluation
Ranking: Excellent = 5, Good = 4, Fair = 3, Poor = 2, NO = Not Observe = 1

Scoring Criteria (Các Advisor Note
Tiêu chí Đánh giá) (Hướng (Ghi
dẫn) chú)
1. Personal Qualities (Phẩm chất Cá nhân)
Critical thinking, priorities setting

(Tư duy phân tích, sắp xếp công việc)
Enthusiasm for work
(Nhiệt tình công tác)
Willingness to ask for and follow guidance
(Sẵn sàng tìm hiểu và tuân thủ hướng dẫn/ nội quy)
2. Professional Abilities & Work Habits (Năng lực Làm việc)
Analysis, problem solving skills

(Kỹ năng phân tích và giải quyết vấn đề)
Ability to organize, plan and work well with others.
(Kỹ năng tổ chức, hoạch định và làm việc tốt với người khác)
Responsibility.
(Tinh thần trách nhiệm)
3. Job Performance (Hiệu quả Làm việc)
Report contents
(Nội dung Báo cáo)
Report timelines
(Thời hạn báo cáo)
Report frameworks
(Cấu trúc báo cáo)
4. Additional comments (Nhận xét thêm):

Advisor Signature (Chữ ký Người Hướng dẫn): Evaluation Date (Ngày đánh giá):
The intern Signature (Chữ ký Sinh viên Thực tập):
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DGF Vietnam Internship Report - Operations, Training & Improvement Suggestions

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INTERNATIONAL UNIVERSITY – VNU HCMC

SCHOOL OF INDUSTRIAL AND ENGINEERING MANAGEMENT

Student Name: Cao Đoàn Trúc Phương Anh

Advisor: PhD. Dao Vu Truong Son

Supervisor: Ms. Hoang Thi Thuy Hang

Mobile Phone: 0937060286

Ho Chi Minh City, Vietnam

December 10th, 2021

Engineer Internship School of Industrial Engineering & Management

I perceive this internship as a significant milestone in my career development. This opportunity

Engineer Internship School of Industrial Engineering & Management

1.1. Deutsche Post DHL Group

Engineer Internship School of Industrial Engineering & Management

Figure 1.1. DPDHL Headquarter

1.2. Deutsche Post DHL Vision and Mission

Engineer Internship School of Industrial Engineering & Management

-Strategy 2025 in numbers

 Investing EUR 2 billion cumulatively through to 2025 in digitalization to enhance

Figure 1.1. DPDHL Missions

Engineer Internship School of Industrial Engineering & Management

1.3. Division of DPDHL Group

Figure 1.3. DPDHL Devisions

1.4. DHL Global Forwarding Vietnam (DGF)

Engineer Internship School of Industrial Engineering & Management

Engineer Internship School of Industrial Engineering & Management

innovative perspectives. A global mindset is essential in the progress of self-development in the

3.1. Business Description

Engineer Internship School of Industrial Engineering & Management

3.1.1. Air Freight

- Temperature controlled shipments for the Life Sciences and Healthcare

- Multi-modal track and trace for greater certainty

- Customs expertise where you need it most

- Charter solutions for oversize and specialist cargo

- Easy to use information systems

Figure 3.1. Air Freight

Engineer Internship School of Industrial Engineering & Management

- Offer Door-to-More product is an easy-to-use direct distribution service with all-in-one

- Lead the industry in investing in security screening

Engineer Internship School of Industrial Engineering & Management

3.1.2. Ocean Freight

Figure 3.2. Ocean Freight Service of DGF Vietnam

Engineer Internship School of Industrial Engineering & Management

Figure 3.3. Ocean Freight

Engineer Internship School of Industrial Engineering & Management

3.2.1. DHL Global Forwarding Vietnam

Financial Department Operation Department Sale Department Human Resources

Air Freight Ocean Freight ISC

Figure 3.4. DGF Vietnam Organizational Structure

Engineer Internship School of Industrial Engineering & Management

-Human resources department: This department takes responsibilities in recruiting candidates,

3.2.2. Ocean Freight Export Department

Head of Ocean Freight

Ocean Freight Export Team

Product Team Operation Team

Figure 3.5. Ocean Freight Export Organizational Structure

Engineer Internship School of Industrial Engineering & Management

Engineer Internship School of Industrial Engineering & Management

+Way to submit request for day off on e-leave website

+The number of annual leaves for each employees

+Benefits of Generali health care insurance

+Hospital list that cooperate with Generali

+How to charge back to company after settling payment to hospital

Engineer Internship School of Industrial Engineering & Management