ALPHA UNIVERSITY COLLEGE

COLLEGE OF BUSINESS AND ECONOMICS

DEPARTMENT OF MASTER OF PROJECT MANAGEMENT

Project Quality management
Operations of International Organization for Standardization (ISO) quality standards

NAME -------------------------------ID No

TAMIR CHERNET--------------------- MPMW2/17/063/13

BERIHU G/MARIAM ---------------MPMW/2/17/058/13

HAFTAY G/SELASSIE ----------------MPW/2/17/065/13

TIGIST SISAY---------------------------------------MPW/2/17/085/13

Mohammed asefa------------------------------------mpmw2/17/026/13

This assignment Submitted to Alpha University College of business and economics

Graduate program in project quality t management to development Arts in
project Management

JUN 10 2022
Table of Contents
1. Introduction.........................................................................................................................................2
1.1 Concept of international organization standardization (ISO).............................................................2
1.2 Definition of Quality Standard...........................................................................................................3
1.2.1Who Sets Quality Standards........................................................................................................3
2 Operations of International Organization for Standardization (ISO) quality standards.......................4
3. Principle Quality Standards..................................................................................................................4
4. Benefits of Quality Standards..................................................................................................................5
5 Example of Quality Standard....................................................................................................................6
6. REFERENCE..............................................................................................................................................7
 1. Introduction
1.1 Concept of international organization standardization (ISO)
The ultimate goal of standardization is to achieve international accord on all technical matters
relating to the exchange of goods and services between one nation and another. The creation of
the first international body to undertake standardization work at inter- national level in the
electro technical field dates back to 1906, when 15 countries officially established the
International Electro technical Commission (IEC). Pioneering work of standardization in other
fields was started in 1926 by the International Federation of the National Standardizing
Association (ISA). The activities of ISA came to an end in 1942. In 1946, delegates from 25
countries met in London and decided to create a new international organization whose purpose
would be to “facilitate the international coordination and unification of industrial standards”. The
new organization was called the International Organization for Standardization (ISO), and
officially began its operations on 23 February 1947. The abbreviation ISO was derived from the
Greek word isos, meaning “equal”. Therefore, whatever the State, whatever the language, the
short form for the name of the organization is always ISO. At present ISO is a network of NSBs
of 148 States, on the basis of one member per country, with a central secretariat in Geneva,
Switzerland, that coordinates the sys- tem. ISO is a non-governmental organization. Its members
are not, as in the case of the United Nations system, delegations of national governments.
Nonetheless, ISO occupies a special position midway between the public and private sectors.
This is because, on the one hand, many of its member institutes are part of the governmental
structure of their countries, or are mandated by their government, and on the other hand, some
ISO members are uniquely from the private sector, as they have been set up by national
partnerships between industry associations. ISO acts as a bridging organization in which a
consensus can be reached on solutions that meet both the requirements of business and the
broader needs of society.
1.2 Definition of Quality Standard
Quality standards are the documents that provide requirements, specifications, blueprints,
guidelines, or characteristics that can be used frequently to ensure that materials, processes,
products, and services are fit for their purpose.
A quality standard is a detail of the requirements, specifications, the various guidelines and
characteristics to meet its quality by the product in order to meet the purpose of the product,
process, or the service.
Quality standards assure companies meet the minimum requirements to become an integral part of
almost every industry, from food to automobile to healthcare. It’s clear that those standards are here
forever.

Some organizations find the concepts of quality standards hard, or they consider it as a complex
system. But with proper information, help and a clear understanding of why quality standards can
benefit them, organizations can learn to take advantage of quality standards rather than buck against
them.

1.2.1Who Sets Quality Standards ?

Made by Industry groups, Governments or Consumer representative organizations, and there are
often structures for independent assessment by regulatory bodies often with lawful (fire safety and
food standards) legal (professional registration or industry guarantee compliance) or simply
trade association favoring.

2 Operations of International Organization for Standardization (ISO)

quality standards
ISO has established DEVCO, a policy committee which is composed of more than 100 countries and deals
with matters relating to developing countries, in order to address the needs of developing countries in
particular. The main objectives of this commit- tee are as follows:

 To identify the needs of developing countries in the fields of standardization and related areas
such as quality control, metrology and certification, and if necessary, to assist individual
countries in identifying their specific needs;
 To provide a forum for discussion and exchange of experience on all aspects of standardization
and related activities in developing countries. The activities of DEVCO include:
  Training, including seminars, fellowships, assistance in establishing training and consultancy
arrangements under bilateral and multilateral programmers, as well as training in the work of
the technical committee secretariat at ISO;
 Financial assistance for participation in ISO standards committee meetings;
 Advice on setting up documentation and information systems;
 Preparation and publication of development manuals. Currently 11 such manuals are available,
including: Application of Standards, Establishment of a Testing Laboratory, Environmental
Management and ISO 14000, and Standards Work on the Net.

3. Principle Quality Standards

Quality standards may consist of guidelines for quality planning, control, and checking phases of
production. They also may reward companies to maintain continuous improvement initiatives
through closed-loop quality systems.

Some quality standards were formed in response to concerns about a significant level of
customer complaints. They often involve companies in implementing effective
complaint management mechanisms.
Here are seven quality management principles designed to guide companies toward
improvement;

1. Customer Improvement:
Recognize customer needs and expectations and adjust company objectives with them; then
maintain customer satisfaction by meeting customer requirements and building customer
relationships.

2. Leadership:
Strong leadership means you have a distinct vision of your company’s future. Apply leadership
principles, including vision, goal-set, modeling, faith, empowerment, and recognition.
3. Engagement:
 Invest in employee empowerment, communication, accountability, and recognition. This can
then help to enhance employee productivity and motivation.

4. Process Approach:
 Developing processes for each area of your business, from sales to marketing, finance to HR,
will secure that resources are used most effectively, resulting in cost-sufficient and consistent
results. It also allows you to give time and attention to bigger and more interesting tasks!

5. Improvement:
Continuous improvement is essential to the quality management system and should be your
organization’s core aim. Applying processes for finding risks and opportunities, spotting and
solving non-conformities, and measuring and monitoring your efforts means you will find ways
to improve and make your business even stronger.

6. Evidence-Based Decision Making:

Correct and reliable data is vital for making informed decisions. For example, to solve the root
cause of a non-conformity, you need the proper evidence. Always make sure that information is
accessible to those who need it and keep communication channels open.
7. Relationship Management:
Your suppliers are the source of competitive advantages, but this involves a relationship built on
trust. Establishing such lasting relationships with suppliers and other involved parties means
stabilizing short-term financial gains with long-term, mutually beneficial strategies.

4. Benefits of Quality Standards

Businesses apply standards to meet their customers’ quality requirements and for a range of other
reasons, such as;

 Providing safety and reliability of their products and services

 Complying with laws, often at a lower cost
 Controlling internal processes
 Satisfying environmental objectives
Businesses which follow quality management standards are often more able to:

 Multiply their profits

 Cut down losses or costs across the business
 Increase their competitiveness
 Gain market entry across the world
 Build consumer loyalty
5 Example of Quality Standard
1. ISO 9000
Developed by International Organization of Standardization, ISO 9000 is a family of standards
and ISO 9001 is within that family, both set for good management practices for quality
management systems.
2. IATF 16949
Formed by members of the International Automotive Task Force (IATF) and accepted and
published by ISO, IATF 16949 specifies the requirements for quality management systems used
by the automotive industry.

3. IAQG 9100
The International Aerospace Quality Group (IAQG) has developed standards for quality
management systems for aviation, space, and defense industries. Like IATF 16949, the IAQG
9100 standard is set up upon the ISO 9001 standard such that compliance with the former
requires compliance with the latter.
4. IRIS
The International Railway Industry Standard (IRIS) creates a global system for evaluation of
quality outcomes from manufacturers that supply the railway industry.
5. FDA 21 CRF Part 11
US Foods and Drug Administration (FDA) standard applies to FDA-regulated industries,
including pharmaceuticals, medical appliances, diagnostics, and biotech industries. It sets up
requirements for manufacturing software system control, validation, analyzing, auditing, and
documentation.
6. GMP/GLP
 Good Manufacturing Practices and Good Laboratory Practices are the quality standards
established by the US FDA for healthcare product manufacturers, especially those using
laboratories and process manufacturing.
 
6. REFERENCE

1. Varman, L. C. Standardization, a new discipline. New Delhi, Affiliated East-West Press,

2. Nizamudin, 1973. Sanders, T. The aims and principles of standardization. Geneva, ISO, 1972.
International Organization for Standardization. Development manual No. 6: application of
standards.
3. Geneva, ISO, 1991. International Trade Centre, UNCTAD/WTO (ITC). Export quality management:
an answer book for small and medium-sized exporters.
4. Geneva, ITC, 2001. Website at: http://www.intracen.org/.