Illustrated Parts & Service Map

HP Pro 3400/3500 Series Microtower Business PC

© 2011, 2012 Hewlett-Packard Development Company, L.P. The information
contained herein is subject to change without notice. HP shall not be liable for
technical or editorial errors or omissions contained herein.
Microsoft and Windows are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries.

Document Number 670581-002. 2nd Edition June 2012.

Key Specifications Cables

Processor Type Model 3400/3410/3500: Intel® Core i7, i5, i3, Pentium, Celeron 1 Power switch/LED assembly with cable 667850-001
Model 3405/3505: AMD A-Series (APU), Phenom, E2 Series 2 SATA cable, 165 mm 657102-001
RAM Type PC3-10600 DDR3 (1333 MHz) (3400 series mod els) 3 SATA cable, 254 mm 667854-001
PC3-12800 DDR3 (1666 MHz) (3500 series mod els)
* Adapter, DVI to VGA, HF 657401-001
Maximum RAM 8 GB
Expansion Slots Model 3400/3405/3500/3505 Model 3410 *Not shown
• (1) PCIe-x16 • (1) PCIe-x16
• (3) PCIe-x1 • (1) PCIe-x1
• (1) MiniPCI • (2) PCI 2.3
Chipset • Intel H61 (model 3400/3410/3500) Mass Storage Devices (not illustrated)
• AMD A55 FCH (model 3405/3505)
16X SATA DVD±RW drive 581600-001
Graphics Adapter • Integrated Intel HD (model 3400/3410/3500)
• AMD Radeon HD (model 3405/3505) 16X SATA DVD-ROM drive (not for Brazil) 581599-001
I/O Interfaces Front: (2) USB 2.0, headphone, microphone 2 TB hard drive 613210-001
3400/3500: Rear I/O includes: (4) U S B 2.0 ports, RJ-45 Ethernet
Port, DVI and VGA video Por ts, microphone jack, au dio in/out jacks 1.5 TB, 7200 rpm hard drive 613209-001
(5.1 channel audio out) 1.5 TB, 5400 rpm hard drive (not for Brazil) 652272-001
3405/3505: Rear I/O includes: (4) U S B 2.0 ports, RJ-45 Ethernet
Port, DVI-I and DVI-D video Ports, microphone jack, audio in/out 1 TB hard drive 667719-001
jacks 7.1 channel audio out)
3410: Rear I/O includes: (4 ) USB 2.0 ports, RJ-45 Etherne t Port, 750 GB hard drive 632938-001
HDMI and VGA video interfaces, microphone jack, audio in/out 500 GB hard drive 667720-001
jacks (5.1 channel audio out) COM port, PS/2 KB/MS controller
Preinstalled Operating • Windows® 7 250 GB hard drive 621419-001
Systems • FreeDos
• RedFlag Linux

Spare Parts

Miscellaneous Parts
1 Fan sink for use i n models with Intel processors 667727-001
* Fan sink for use i n models with AMD processors 657402-001
2 Front USB and I/O assembly, includes card reader 667852-001
* Front USB and I/O assembly; does not include card reader 667853-001
System Unit 3 Chassis fan for use in EMEA, North American, and Latin American 657103-001
regions; not for Brazil
1 Access panel 674373-001
* Chassis fan for use in Brazil 514238-001
2 Front bezel for use in EMEA region only 667849-001 434645-001
* Front bezel with optical drive door for use in Brazil 667849-201 * Mouse, USB, opt ical 596410-001
* Front bezel with for use in North American and Latin American regions 670692-001 * HP Busin ess Digital Headset 642738-001
 3 Power supply, 300W (Active PFC; not for use in Brazil)) 656721-001 * Rubber feet (not for us e in Brazil) 530593-001
689005-001
*Not shown
* Power supply, 300W 664862-001
System boards with thermal material
4 System board for use in 3400 models with Intel processors 660281-001
* System board for use in 3410 models with Intel processors in Brazil 665223-001
* System board for use in 3405 models with AMD processors 660155-001
* System board for use in 3500 models with Intel processors 687577-001
* System board for use in 3505 models with AMD processors 687578-001
* Not shown

HP Pro 3400/3500 Series, MT 670582-002 page 1

Standard and Optional Boards Common POST Error Messages
Memory modules (PC3-10600, CL9) (or use in 3400 series models) Screen Message Probable Cause Recommended Action
* 1 GB 635802-001 101-Option ROM 1. S ystem ROM 1. Verify ROM, reflash if required
Error checksum error. 2. R emove suspected card, reboot
* 2 GB 635803-001
2. Expans ion board 3. C lear CMOS memory, reboot
* 4 GB 585157-001 option ROM checksum 4. Replace sy stem board
Memory modules (PC3-12800, CL11) (or use in 3500 series models) 103-System Board DMA, timers 1. C lear CMOS memory.
* 2 GB 671612-001 Failure 2. R emove expansion boards.
* 4 GB 671613-001 3. R eplace system board.

Other boards 164-Memory Size Incorrect memory config- 1. Run Setup (F10).
Error uration 2. Check DIMMs for proper seating,
* 802.11b/g/n (1x1) WLAN module 634906-001 and type, and HP compatibility.
201-Memory Error
* AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use only in 679219-001 3. R emove DIMMs singularly and
HP Pro 3500/3505 models reboot to isolate faulty DIMM.
* AMD Radeon HD 7450 1-GB DDR3 FH PCIe x16 Card for use only in 679218-001 4. R eplace system board.
HP Pro 3500/3505 models 214-DIMM Configu- Populated DIMM config- Rearrange the DIMMs so that each chan-
* AMD Radeon HD 7350 512MB DDR3 FH PCIe x16 Card for use only in 676356-001 ration Warning uration is not optimized nel has the same amount of memory.
HP Pro 3500/3505 models 301-, 304-Keyboard Keyboard failure. Check keyboard connection or keys.
* AMD Radeon HD 6570 2GB DDR3 FH PCIe x16 Card 638406-001 error Check connector for bent of missing
pins. Replace keyboard. If 304, possible
* ATI Radeon HD 6450 1-GB graphics adapter 638132-001 system board problem.
* ATI Radeon HD 6450 512-MB graphics adapter 647449-001 501-Display Adapter Graphics display control- 1. Reseat graphics card.
Failure ler. 2. Clear CMOS.
* AMD Radeon HD 6350 512MB DDR3 FH PCIe x16 Card 631728-001
3. C heck mon ito r co nnect ion .
* nVidia GeForce GT640 3-GB graphics adapter, full height for use only in 687226-001 4. R eplace graphics card.
HP Pro 3500/3505 models (not for use in Brazil)
1720-SMART Hard Hard drive is about to fail. 1. Determine if hard drive is giving correct
* nVidia GeForce GT630 2-GB graphics adapter, full height for use only in 687580-001 Drive Detects Immi-
HP Pro 3500/3505 models (not for use in Brazil) error message. Enter Computer Setup
nent Failure and run the Drive Protection System test
* nVidia GeForce GT620 1-GB graphics adapter, full height for use only in 687579-001 under Storage > DPS Self-test.
HP Pro 3500/3505 models (not for use in Brazil) 2. Apply hard drive firmware patch if
* nVidia GeForce GT530 2-GB graphics adapter, full height (not for Brazil) 657106-001 applicable.
3. Back up contents, replace hard drive.
* nVidia GeForce GT405 512-MB graphics adapter (not for Brazil) 657108-001
* nVidia GeForce GT520 1-GB graphics adapter, full height (not for Brazil) 657399-001
Intel Core i7 processors (include thermal material) Password Security
* 2600, 3.4 GHz, 8-MB L3 cache 638632-001
Establishing a Setup or Power-On password:
* 2600S, 2.7 GHz, 8-MB L3 cache 638419-001
1. Turn on or restart the computer.
Intel Core i5 processors (include thermal material)
2. As soon as the computer turns on, press the Esc key while “Press the ESC key for Startup
* 2500, 3.3 GHz, 6-MB L3 cache (not for Brazil) 638631-001 Menu” message is displayed at the bottom of the screen.
* 2400, 3.1 GHz, 6-MB L3 cache (not for Brazil) 638630-001 3. P ress the F10 key to enter Computer Setup.
* 2320, 3.0 GHz, 6-MB L3 cache 665121-001 4. To establish Setup password, select Security > Setup Password and follow the instructions.
- or -
* 2310, 2.9 GHz, 6-MB L3 cache (not for Brazil) 657111-001 To establish a Power-On password, select Security > Power-On Password and follow the
* 2300, 2.8 GHz, 6-MB L3 cache (not for Brazil) 654601-001 instructions on the screen
Intel Core i3 processors (include thermal material) 5. B efore exiting, click File > Save Changes and Exit.
* 2130, 3.4 GHz, 3-MB L3 cache (not for Brazil) 665120-001 Changing a Setup or Power-On password:
* 2125, 3.3 GHz, 3-MB L3 cache (not for Brazil; use in only 3500 series) 638629-001 1. Turn on or restart the computer.
* 2120, 3.3 GHz, 3-MB L3 cache (not for Brazil) 638629-001 To change the Setup password, go to step 2.
* 2105, 3.1 GHz, 3-MB L3 cache (not for Brazil) 655970-001 To change the Power-on password, go to step 3.
* 2100, 3.1 GHz, 3-MB L3 cache 638628-001 2. To change the Setup password, as soon as the computer turns on:
- Press the Esc key while “Press the ESC key for Startup Menu” message is displayed.
Intel Pentium Dual-Core processors (include thermal material) - Press the F10 key to enter Computer Setup.
* G860, 3.0 GHz, 3-MB L3 cache (not for Brazil) 665123-001 3. When t he key icon appears, type your current password, a slash (/) or alternate delimiter
alternate delimiter ch
* G850, 2.9 GHz, 3-MB L3 cache 655973-001
password
character, again as shown:
your new password, another slash (/) oraracter, and your new
* G840, 2.8 GHz, 3-MB L3 cache (not for Brazil) 655972-001 current password/new password/new password.
NOTE: Type the new password carefully since the characters do not appear on the screen.
* G630, 2.7 GHz, 3-MB L3 cache (not for Brazil) 665122-001
4. Pres s Enter.
* G620, 2.6 GHz, 3-MB L3 cache 655971-001
The new password will take effect the next time the computer is restarted.
Intel Celeron processors (include thermal material)
* G540, 2.5 GHz, 2-MB L3 cache (not for Brazil) 665119-001 Deleting a Power-On or Setup password
* G530, 2.4 GHz, 2-MB L3 cache (not for Brazil) 665117-001 1. Turn on or restart the computer.
* G440, 1.6 GHz, 1-MB L3 cache (not for Brazil) 665467-001 To delete the Setup password, go to step 2.
To delete the Power-On password, go to step 3.
AMD A-Series Advanced Processing Units (include thermal material; not used in Brazil)
2. To change the Setup password, as soon as the computer turns on:
* X4 A8-3870, 3.0 GHz, 4-MB L2 cache; Radeon HD6550D graphics core (use 667723-001 - Press the Esc key while “Press the ESC key for Startup Menu” message is displayed.
in only 3505 models) - Press the F10 key to enter Computer Setup.
* X4 A8-3820, 2.5 GHz, 4-MB L2 cache; Radeon HD6550D graphics core (use 667723-001 3. When t he key icon appears, type your current password followed by a slash (/) or alternate
in only 3505 models) delimiter character as shown. Example: cu rrentpassword/
* X4 A8-3800, 2.4 GHz, 4-MB L2 cache; Radeon HD6550D graphics core 667723-001 4. Pres s Enter.
* X4 A6-3670, 2.7 GHz, 4-MB L2 cache; Radeon HD 6550D graphic s core (use in 671609-001
only 3505 models) Clearing CMOS
* X4 A6-3650, 2.6 GHz, 4-MB L2 cache; Radeon HD6550D graphics core 667722-001 1. Turn off the computer and disconnect the power cord from the power outlet.
* X4 A6-3620, 2.2 GHz, 4-MB L2 cache; Radeon HD6530D graphics core (use 671608-001 2. Remove t he access panel.
in only 3505 models) 3. On th e system board, locate the CLR_CMOS or CMOS header. Header label varies based on
* X4 A6-3600, 2.1 GHz, 4-MB L2 cache; Radeon HD6530D graphics core 667724-001 model.

* X4 A8-3550, 2.8 GHz, 4-MB L2 cache; Radeon HD6550D graphics core 667721-001 4. Remove t he jumper from pins 2 and 3.
5. Place t he jumper on pins 1 or 2.
* X2 A4-3400, 2.7 GHz, 4-MB L2 cache; Radeon HD6530D graphics core 667725-001
6. R eplace the jumper on pins 2 and 3.
* X2 E2-3200, 2.4 GHz, 1-MB L2 cache; Radeon HD6370D graphics core 667726-001
7. Replace the chassis access panel and reconnect the power cord.
* Not shown 8. Turn on the computer and allow it to start.
HP Pro 3400/3500 Series, MT 670582-002 page 2
Clearing Passwords
1. Turn off the computer and disconnect the power cord from the power outlet. Diagnostic LEDs
2. Rem ove the access panel. LED Color LED Activity State/Message
3. On the system board, locate the CLR_PASS header.
Power Green On Computer on
4. Rem ove the jumper from pins 2 and 3.
Power Green 1 blink every 2 seconds Normal Suspend Mode
5. Place t he jumper on pins 1 or 2.
Power Red 1 blink every second followed CPU thermal shutdown
6. Repl ace the jumper on pins 2 and 3. by a 2 second pause
7. Replace the chassis access panel and reconnect the power cord. Power Red 3 blinks, 1 blink every second Process or not installed
8. Turn on the computer and allow it to start. followed by a 2 second pause
Power Red 4 blinks, 1 blink every second Power failure (power supply overload)
System Setup and Boot followed by a 2 second pause
Access the Setup Utility during the computer boot sequen ce by pressing the Esc key while Power Red 5 blinks, 1 blink every second Pre-video memory error
“Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and followed by a 2 second pause
then pressing the F10 key. If you do not press Esc at the appropriate time, you must restart the Power Red 6 blinks, 1 blink every second Pre-vid eo graphics error
computer and again press Esc when the monitor light turns green to access the utility. followed by a 2 second pause
Power Red 7 blinks, 1 blink every second System board failure (ROM
Computer Setup Menu followed by a 2 second pause
Heading Option/Description Power Red 8 blinks, 1 blink every second Invalid ROM based on Checksum
File System Information - Lists the following main system specifications: followed by a 2 second pause

• Product name
• SKU number (some models)
• Processor type/speed/stepping
• Cache size (L1/L2/L3)
• Installed memory size/speed/chan
About - Displays copyright notice.
• Integrated MAC Address
• System BIOS
• Chassis serial number
• Asset tracking number
Power Red 9 blinks, 1 blink every second System powers on but is unable to boot
followed by a 2 second pause
Power Red 10 blinks, 1 blink every second Bad opti on card
followed by a 2 second pause
Power Red 11 blinks, 1 blink every second Cu rrent processor does not support a
followed by a 2 second pause feature previously enabled.

Set Time and Date - Allows you to set system time and date. none none System does not power on and System unable to power on
LEDs are not flashing
Apply Defaults and Exit - Applies the selected default settings and clears
any established passwords.
Ignore Changes and Exit - Exits Computer setup without saving changes.
Save Changes and Exit - Saves changes to system configuration or default
System Board - HP Pro 3400/3405 (3400 shown)
settings and exits Computer Setup.
Storage Device Configuration - Lists all installed BIOS-controlled storage devices.
The following options are available:
• CD-ROM - Let you view model, firmware version, serial number
• Hard Disk - Let you view drive size, model, firmware version, serial
number, connector color. Also lets you set emulation type (none or hard
disk).
Storage Options - Allows you to set SATA Emulation, IDE or AHCI.
DPS Self-Test - Allows you to execute self-tests on ATA hard drives.
Boot Order - Allows you to specify boot order.
• Shortcut to Temporarily Override Boot Order
Security Setup Password - Allows you to set and enable the setup (Admin) password.
Power-On Password - Allows you to set and enable power-on password.
Password Options - When any password exists allows you to lock legacy
resources, enable/disable Setup Browse Mode, set password prompt, enable/
disable network server mode, specify password requirement for warm boot,
and set stringent passwords.
Device Security - Allows you to set Device Available/Device Hidden for:
serial and parallel ports, system audio, network controller, and SATA ports.
USB Security - Allows you to set Device Available/Device Hidden for front
USB ports 3-4, rear USB ports 8-11, internal USB ports 0, 1, 2, and 5.
Slot Security - Allows you to disable any PCI Express or minicard slot.
Network Boot - Enables/disables boot from OS (NIC models only).
System IDs - Allows you to set Product name, serial number, UUID, SKU
number, family name, asset tag, feature byte, build ID, keyboard locale set-
ting for system ID entry.
System Security (some models) - Allows you to enable/disable: System Board Connectors and Jumpers (component location may vary)
• Data Execution Prevention (enable/disable) CPU _FAN Heat sink fan connector F_USB3 3rd USB connector
• Virtualization Technology (VTx/VTd) (enable/disable)
• Intel TXT (LT) (enable/disable) XMM1 Memory socket - Channel A INT_SPRK Speaker connector
• Embedded Security Device Support (enable/disable) XMM3 Memory socket - Channel B F_AUDIO Front audio connector
• OS management of Embedded Security Device (enable/disable) BAT RTC battery socket PCIEX1_3 PCIe X1 slot
• Reset of Embedded Security Device through OS (enable/disable)
ATX POWER Main power connector PCIEX1_2 PCIe X1 slot
DriveLock Security - Allows you to assign or modify a master or user pass-
word for hard drives. HOOD_SENSE Hood sensor connector PCIEX1_1 PCIe X1 slot

Power Hardware Power Management - Allows you to enable/disable SATA bus MINI_PCIE Mini PCIe connector PCIEX16 PCI slot
power management, S5 maximum power savings, and S5 Wake On LAN. CLR_PASS Password header AUDIO Audio connectors
Thermal - Allows you to view CPU and system fan speeds. CLR_CMOS CMOS header S/PDIF_OUT1 SPDIF audio connector
Advanced Power-On Options - Allows you to set: SATA2 1st optical drive SYSFAN Fan connector
• POST messages - Enable/disable SATA0 1st hard drive VGA Monitor connector
• After Power Loss - Off/on/previous state
• POST Delay - None, 5, 10, 15, or 20 seconds SATA3 2nd optical drive ATX_CPU CPU power connector

BIOS Power-On - Allows you to set the computer to turn on at a preset time. SATA1 2nd hard drive DVI D VI connector
F_PANEL Front panel connector XU Processor socket
Bus Options (some models) - Allows you to enable/disable PCI SE RR#
Generation and PCI VGA palette snooping. F_USB1 1st USB connector LAN+USB LAN + USB connector
Device Options - Allows you to set: F_USB2 2nd USB connector USB1 USB connectors
• Num Lock State at Power-on - off/on
• Integrated Video - enable/disable
• Multi-Processor - enable/disable
• NIC PXE Option ROM Download - enable/disable
HP Pro 3400/3500 Series, MT 670582-002 page 3
System Board - HP Pro 3410 System Board - HP Pro 3505

System Board Connectors and Jumpers (component location may vary)

PCI 1 PCI slot PROCESSOR Processor socket
PCI 2 PCI slot CPU _FAN1 Heat sink fan connector
PCIE_X1 PCIe x1 slot CHANNEL A Memory socket - Channel A
System Board Connectors and Jumpers (component location may vary)
PCIEX16 PCIe x16 slot CHANNEL B Memory socket - Channel B
ATX_CPU CPU power connector F_USB2 2nd USB connector
AUDIO Audio connectors ATXPOWER Main power connector
PROCESSOR Processor socket F_USB3 3rd USB connector
LAN+USB LAN + USB connector BAT RTC battery socket
CPU _FAN Heat sink fan connector F_USB4 4th USB connector
HDMI HDMI connector SATA0 1st hard drive
XMM1 Memory socket - Channel A SPDIF_OUT1 SPDIF audio connect or
VGA Monitor connector SATA2 1st optical drive
XMM2 Memory socket - Channel B F_AUDIO Front audio connector
DVI DVI connector F_PANEL Front panel connector
ATX_POWER Main power connector PCIE_X1_3 PCIe X1 slot
KB/MS PS2 connectors SATA3 2nd optical drive
BATTERY RTC battery socket PCIE_X1_2 PCIe X1 slot
SYS_FAN1 Fan connector SATA1 2nd hard drive
SATA6 SATA drive connector PCIE_X1_1 PCIe X1 slot
ATX_CPU CPU power connector F_USB1 1st USB connector
CMOS+PW CMOS and password reset headers MINI_CARD1 Mini PCIe connector
CMOS C MOS jumper F_USB2 2nd USB connector
SATA5 SATA drive connector PCIE_X16 PCI slot
PARALLEL Parallel port connector F_USB3 3rd USB connector
SATA1 1st hard drive AUDIO Audio connectors
SERIAL B 2nd Serial port connector F_AUDIO Front audio connector
SATA2 2nd hard drive SYS_FAN1 Fan connector
SATA3 1st optical drive LAN+USB L AN + USB connector
SATA4 2nd optical drive USB1 USB connectors

System Board - HP Pro 3500 F_PANEL Front panel connector VGA Monitor connector
CARD_READ Card reader connector DVI DVI connector
ER
F_USB1 1st USB connector SYS_FAN1 Fan connector

System Board Connectors and Jumpers (component location may vary)

F_AUDIO Front audio connector XMM1 Memory socket - Channel A
PCIEX1_1 PCIe X1 slot XMM3 Memory socket - Channel B
PCIEX1_2 PCIe X1 slot BAT RTC battery socket
PCIEX1_3 PCIe X1 slot POWER Main power connector
PCIEX16 PCI slot HSENSE Hood sensor connector
CPU _FAN Heat sink fan connector CLR_PASS Password header
AUDIO Audio connectors CLR_CMOS CMOS header
PDIF_OUT1 SPDIF audio connector SATA2 1st optical drive
SYS_FAN Fan connector SATA0 1st hard drive
 VGA Monitor connector SATA3 2nd optical drive
DVI DVI connector SATA1 2nd hard drive
LAN+USB LAN + USB connector F_PANEL Front panel connector
USB USB connec tors USB Internal USB connector
ATX_CPU CPU power connector USB Internal USB connector
XU Processor socket MINI_PCIE Mini PCIe connector

HP Pro 3400/3500 Series, MT 670582-002 page 4