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Moving Technology from Lab to Market

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 MOVING TECHNOLOGIES FROM LAB TO MARKET
Product champions need more than charisma to bridge the
gap between discovery and commercialization—they need to
successfully carry out nine discrete though complex activities.
Stephen K. Markham
OVERVIEW: Product champions need more than
enthusiasm and foresight if they are to accomplish their
self-appointe d mission—they must be able to steer their
product idea across the “Valley of Death” that separates
discovery from commercialization. This requires the
champion to successfully accomplish a series of discrete
activities: recognize that his/her idea or research
actually has commercial value, manifest the discovery as
a product, communicate its potential through a compel-
ling business case, acquire the resources necessary to
realize that potential, use those resources to reduce risk,
seek approval for formal development, and translate the
project into the approval criteria. Following this, the
champion must make his influence felt during the formal
project approval stage and in the (hopefully) final devel-
opment and launch. Carrying out these activities
requires special skills, from influence tactics to business
case writing.
No one wakes up in the morning deciding to be a product
champion. Universities do not award degrees to
champions; firms generally do not hire someone to be a
champion, nor do they establish official “Champion”
positions . Although the role of champion is well known
in new product development (1–4), a champion’s real
contributio n is often made outside the formal NPD
Stephen Markham is associate professor of business
management and director of the Center for Innovation
Management Studies (CIMS) at NC State University,
Raleigh, North Carolina. He conducts research in tech-
nology management and new product development, and
is currently studying the “fuzzy front end” of the new
product development process. He is particularl y inter-
ested in the roles individual s play. He received his Ph.D.
in organizationa l behavior and technology management
from Purdue University. His article is adapted with per-
mission from his chapter, “Product Champions Crossing
the Valley of Death,” in The PDMA ToolBook for New
Product Development. Eds. Paul Belliveau, Abbie
Griffin and Stephen Somermeyer. John Wiley & Sons,
2002. Stephen_Markham@ncsu.edu
November—December 2002
0895-6308/02/$5.00 © 2002 Industrial Research Institute, Inc.
process. Some observers have even argued that a project
dies without a champion (5).
Champions emerge suddenly, according to no apparent
pattern, as voluntary, informal leaders determined to
promote a particular project because they have become
convinced that it is important for the organization (6–8).
Without official power or responsibility , they take risks
beyond what would be expected of someone in their
position in order to influence others to support “their”
project and help move it forward, outside the formal
development processes if necessary (9–10).
This involves working closely with teams or, if no team
exists, gaining the voluntary cooperation of enough
people with the necessary expertise. If a team is already
in place, the champion must adapt his or her style to fit
the team’s style if he hopes to influence it. But regardless
of the team’s genesis, the champion must provide it with
vision and direction, secure new resources or protect
existing ones, and help the team to network throughout
the organization (11).
However, champions must do much more than offer
enthusiasm and foresight—they must possess the skills
necessary to cross a developing product’s “Valley of
Death.” These skills and how champions can develop
them are the focus of this article.
Understanding the Valley of Death
The Valley of Death is the gap between the technical
invention or market recognition of an idea and the efforts
to commercialize it (Figure 1). Most companies have the
resources, personnel and organizational structure
necessary for technology development (12,13). These
components are present on the left side of the valley.
Similarly, most companies possess the resources for such
commercialization activities as marketing, sales,
promotion, production, and distribution , which appear
on the right side of the valley. The Valley of Death
between discovery and commercialization thus repre-
sents a lack of structure, resources and expertise. It is the
champion’s role to drive projects across this valley.
31
 Figure 1—Valley of Death is the decision space between existing research resources
and commercialization resources.
There are several explanations for the Valley of Death.
Technical personnel (left side) often do not understand
the concerns of commercialization personnel (right side)
and vice versa. The cultural gap between these groups
manifests itself in the results prized by one side and
devalued by the other. Networking and contract manage-
ment, for example, may be important to sales people but
seen as shallow and self-aggrandizing by technical
people. Also, both sides often have different objectives
and reward structures; technical people find value in
discovery and pushing the frontiers of knowledge, while
commercialization people need a product to sell and
often consider the value of discovery as theoretical and
useless. Both technical and commercialization people
need help translating research findings into superior
product offerings.
Crossing the Valley of Death requires champions,
resources and formal development processes. Often, the
champion’s role and the need for resources are unclear
and interact in an ad hoc fashion. Typically, the
champion approaches the person who has a needed
resource, presents a vision of the opportunity , and infor-
mally asks for help. For example, a new diagnostic test to
predict the onset of Type 2 diabetes may require a
specific chemical reaction to be demonstrated before
anyone will take the project seriously. The champion
seeks the necessary lab time, chemicals and personnel to
demonstrate the reaction, and if the demonstration is suc-
cessful, seeks to have the project adopted into the formal
development process.
32
Often the champion must demonstrate potential on more
than one dimension, such as technical and market
potential. For example, the diagnostic test must not only
demonstrate the chemical reaction, but the champion
also needs resources with which to demonstrate the
medical need for the test to be ordered in large numbers.
This informal process of presenting a vision and seeking
needed resources repeats itself until either the champion
admits defeat or the company formally accepts the
project for commercialization.
For each project, the champion may have to repeatedly
present a vision to gain access to resources, each time
following the sequence of activities shown in Figure 2.
First, he or she must connect the research and needed
resources to demonstrate a product concept’s potential
by developing a compelling business case, which
conveys the champion’s vision by manifesting technical
capabilities as product features and benefits that fit with
demonstrated market needs.
Following this, the champion must demonstrate the
potential of the idea, and then translate the project into a
proposal for the formal development process. These
three steps along with six transitional steps must be taken
in order for the champion to drive a project across the
Valley of Death (see “Crossing the Valley of Death,”
next page). Of course, this nine-step pattern does not
emerge in a linear fashion, but the champion must
accomplish each step at some time in order to promote
the project effectively. Often, steps must be repeated or
modified, but taken together, they help to focus energy
Research z Technology Management
 Figure 2—Linking research with markets through the Valley of Death requires building
a concept, demonstrating its potential and getting it approved.
on the common goal of creating a marketable product.
The steps are explained below.
1. Discover the Commercial Value in the Research
The first thing the champion must do is to recognize that
a certain technical or market discovery actually has com-
mercial implications , an insight sometimes described as
an entrepreneurial flash, or a techno-market insight (14).
The ability to uncover a technical capability that can
meet a customer need and then to be able to express that
capability as a product should not be underestimated. All
too often, champions see one connecton between the
technology and the market and push that one idea only to
have management reject their “technology push”
approach (15).
Technologies typically have multiple capabilities, and
the champion’s task is to devise product ideas that utilize
those capabilities in a way that yields clear product supe-
riority. This often entails investigatin g a number of
product and market combinations that utilize different
technical capabilities, a combinatoria l process illustrated
in Figure 3.
The logic of the Figure 3 Technology-to-Product-to-
Market (TPM) linkage must be clear to the individual s
whom the champion approaches for needed resources.
For example, the chemical reaction necessary for the
Type 2 diabetes test may support a number of products
such as in-home testing, doctor office test kits, or high-
volume testing by large clinical laboratories. Discover-
ing that a technology can develop into a number of
products is uninterestin g until the champion links one or
more of those products to a large market need. The Type
2 diabetes market can appeal in a variety of ways to the
November—December 2002
patient, doctor and healthcare provider. In this case, we
have one technology, three products and three market
segments, with each product idea representing a different
value proposition for each segment. The ability to
recognize such commercially viable links is the essence
of building a vision, while the ability to express those
links is the essence of communicating that vision.
2. Manifest the Discovery as a Product
Most champions learn to elaborate on TPM connections
rather than rely on flashes of intuitive inspiration . They
match a number of product ideas with a discipline d
process of market segmentation for best commercial
application of the technical capabilities. They establish
the logical links between technical capabilities and
enduring customer needs by means of the product attrib-
Crossing the Valley of Death
1. Discover that the research has commercial value.
2. Manifest the discovery as a product.
3. Communicate the potential through a compelling business
case.
4. Acquire resources needed to establish potential.
5. Use resources to reduce risk.
6. Seek approval of the project for formal development.
7. Translate the project into the criteria used for approval.
8. Decide to approve or not approve project (not done by
champion).
9. Develop and launch the product (not done exclusively by
the champion).
33
 The champion must
utes, which unite technologies and markets. A Product
Features Worksheet (Figure 4) can be useful in establish-
ing these links by listing: 1) capabilities of the new tech-
nology; 2) multiple customer needs addressed by these
capabilities; and 3) the multiple product attributes or first demonstrate the
concept’s potential
features that could be developed based on the technical
capabilities and customer needs.
For example, the cell phone product idea in Figure 4 lists
“lower on-state resistance” as a technical capability for a by developing a
compelling business
new high-efficiency rectifier that is 10 times more
energy efficient. This capability speaks to two customer
needs: longer-lastin g battery power for cell phones and
lower operating temperature. It thus allows the champion
to promote a vision of cell phone users talking three
times longer with the existing batteries and operating at
case.
temperatures 25 degrees below other cell phones. Tying
technical capabilitie s and customer needs together into a
set of product attributes is a critical skill. One of the main Business Case Outline
reasons the Valley of Death exists is that few people
explicitly make these connections for the individuals A good Business Case Outline (Figure 5) will address the
from whom they are trying to enlist support. major questions supporters are likely to ask. Even if the
champion never makes formal presentations or written
Returning to our diabetes test example, the capabilities of plans, developing the case for personal use makes the
the Type 2 test include chemical methods that are much champion much more effective at presenting his or her
faster, cost less, and are more precise than typical vision to others.
methods. Nevertheless, the test may give a number of
false positive readings, and the champion must match The essence of the business case is profit. The champion
these capabilities and limitations with customer needs or must be able to clearly state how the company will make
requirements. For example, large laboratories must a large enough profit to justify taking the risk of adopting
examine the high volume and cost capabilities from the the plan. Many champions fail to adequately address risk
commercial perspective of how much faster and cheaper and potential return, offering what seem to be pie-in-the-
the test must be for a large laboratory to adopt it. Those sky fantasies instead. Assessing the diabetes test
capabilities will help define the product features of price potential, for example, would include examining new
and performance. Note that because high-volume capa- equipment requirements, FDA approval and distributio n
bility by itself is not of interest to doctors or patients, the to laboratories around the world. Failure to take the many
champion must assess each segment separately.

3. Communicate Potential Through a Compelling

Business Case
A proposed plan becomes a business case when the
champion can tell a compelling story about how the
company will benefit from following the plan. The plan
must hold enough promise to enable the champion to
secure the necessary resources from key individuals . The
proposal is not the ultimate business plan—it only has to
be good enough to get other people to support the next
step.
The champion’s principal task is encouraging others to
see the idea’s value; communicating the idea’s worth
through a business case accomplishes this. Writing a
compelling case is difficult because it requires the author
to consider technology, marketing, operations, financial, Figure 3—Technology is linked to market by
legal, and company structure. Indeed, writing the defining product attributes that are clearly
business plan is by far the most complex championing superior and that address an enduring set of
activity, involving the following components. customer needs.

34 Research z Technology Management

 Product Features Worksheet
Step 1: Identify the unique capabilities of the technology.
Step 2: Describe what customers need in terms of the unique capabilities.
Step 3: Specify exact product features.
An idea may start in any column and then be extended to the other columns. If the idea cannot be extended to the other columns, the
technology may not have a market manifestation or the technology may not address customer requirements.
Example
Technology: High-Efficiency Rectifier
Product Idea: Power semiconductor chip for power management in cellular phones

Technology Capabilities Customer Requirements Product Features

Lower on-state resistance. Longer battery life. Cellular phone with 3× talk time.
Lower on-state resistance. Lower temperature operations. Max. temp. 90 deg.
Smaller die size. Lower cost. 30% device price reduction.
Lower defect rate. Lower cost. 30% device price reduction.

Figure 4—This worksheet translates technology capabilities into specific product features and, in combination with other
components of product specification (customers, markets, commercial path, value chain), helps to develop product ideas.

risks and potential delays into account would give the
case little credibility.
The key to preparing a compelling case is to tell a story
rather than to describe the technology or present endless
marketing data. Most of the time, a technical person’s
attempt to write a business case is really a technology
description. The way to avoid this is to write a compre-
hensive technical description but attach it to the business
case as an appendix. This arrangement keeps the technol-
ogy separate from the business aspects, while completely
describing it for patent disclosure purposes.
Product Market Matrix
Substantiating revenue figures is one of the most
important and difficult components of a business case.
Taking a percentage of a percentage of a total market is
never a convincing method of establishing potential
revenue; in fact, managers often refer to this as “spread-
sheet abuse.” The most simple-minde d form of spread-
sheet abuse is saying, “If we only get a [small fraction] of
a percent, the market is huge.” Large markets do not by
their nature bestow property rights for any percent!
A less obvious form of abuse is to present ranges of sizes
and penetration rates, choose some intermediate point for
the forecast (for example, the lower one-third), and then
call it conservative. This approach is nonsense and sure
to fail. A much more convincing method is a “bottom-
up” approach, which relies on market segmentation and
counting customers one by one to achieve a more
accurate forecast. If you can personally name the first
100 customers, you are on the right track.
Product attributes derive from the recognition that
certain technical capabilities address certain customer
needs—they are the tie between capabilities and needs.
This tie is established with the Product Market Matrix
(Figure 6). The most effective way to fill in the matrix
with ratings is to conduct telephone interviews with 20
people from each segment and ask them the importance
of each product attribute. By having interviewees judge
an attribute’s strength of importance on a one-to-five
rating scale, the champion can determine the product’s
overall attributes.
To complete the Product Market Matrix, put the product
attributes on one dimension and the market segments on
the other. In the created cells, rate how receptive each
segment is to each attribute. For example, as illustrate d in
Figure 6, the diabetes test has three customer segments
(patient, doctor, healthcare payer) and three product
attributes (speed, cost, accuracy). The customer
segments appear on one axis of the Product Market
Matrix, and the attributes appear on the other, creating a
3 × 3 matrix. In each of the nine cells, a rating appears of
how important the attributes are to each segment.
By examining the columns in Figure 6, you can see that
the patient segment is most responsive to the new test.
Perhaps this sort of analysis is what led pharmaceutical
and other medical technology companies to market
directly to consumers. The ratings also suggest that
overall accuracy is the best attribute to highlight in sales
and marketing efforts.
Market Opportunity Worksheet
In addition to identifying a promising market segment,
the champion must also quantify the opportunity in terms
of revenue. The Market Opportunity Worksheet (Figure
7) helps to quantify and justify revenue forecasts for the
product idea. It draws upon the results of the Product

November—December 2002 35
Features Worksheet and the Product Market Matrix to
describe the market segments in terms of number of
customers and drivers to adoption.
Market opportunit y represents a critical part of the
business case. If the revenue figures are unrealistic, the
champion loses credibility and will be frustrated by lack
of support. At the earliest stages, the revenue figures do
not have to be precise. Nevertheless, two issues must be
very clear: 1) why the intended customers will buy the
product, and 2) how many customers exist.
Using our sample business case as an example, the
champion must establish how many people might use a
test for Type 2 diabetes. Authorities estimate that 15.7
million people have Type 2 diabetes. A recent consensus
panel of diabetes experts estimates that 70 to 80 million
Operational Hints for Product Champions
Recognizing Commercially Viable Technologies
Explore technologies with:
· Technical superiority, such as faster, cheaper, new
needed function.
· Ability to be protected by parents, trademarks, copyright,
or secrecy.
· Acceptable development time, with shorter the better.
· Promise of large profit margins.
· Inventors who will support commercialization.
Recognize that these technologies may originate in your
organization with:
· Young, talented ambitious researchers.
· Older, experienced researchers.
· Communities of practice or research groups.
· Formal or informal programs.
Reduce your risk by finding people with a track record of
successful inventions and commercialization.
Preparing the Business Case
· Include a two-to-three-page executive summary.
· Keep the entire text short (five to ten pages).
· Tell a compelling story that communicates the business
potential. Remember that the business case is not an
operating plan.
· Be dramatic, but do not overdo the drama.
· Write the case with your specific target in mind.
· On the first draft, allow yourself to include all the details
you have; edit them on the second draft.
36
people in the United States are at risk for insulin resis-
tance, a precursor to Type 2 diabetes. We also know that
age, weight and family history influence the likelihood of
developing the disease. Therefore, the potential number
of people who need testing is far greater than the number
with the disease. Because the disease has grave health
implications , we tentatively assume that there is strong
reason for customers to use the test and there are many
potential customers. (A champion would not use the
words “tentatively assume” or “potential.”)
Although an estimate may represent some maximum
theoretical market, the champion must also determine
market share. For this determination, he must understand
why the customers will use the test, and then use the
strength of the reason to estimate the percent of early and
late adopters. In the example, the champion might see
· Rewrite the case until it is compelling and concise. The
quality of the case is a function of how many times you
rewrite it.
· Have other people review the case.
Turning Superior Technologies into Superior Products
· Know where your technology has the biggest advantage.
· Know your technology’s disadvantages and limitations.
· Describe how your intended user will benefit from the
technical capabilities.
· Describe how a user might actually use the product.
· Make sure the market recognizes the technical advantage
as a solution to a large opportunity or problem.
· Clarify the difference between technical capabilities and
product attributes and customer needs (see Figure 4).
· Develop a number of product ideas to choose from.
· Check your initial product ideas with industry experts.
· Check your revised product ideas with knowledgeable
people.
Estimating Market Opportunity
· Find external data to support market size.
· Using real data for your product idea, determine the size
of the population likely to adopt the product.
· Before picking your sample, ask experts to review your
segments and questions. This will ensure that you proceed
with the best information available, avoiding mistakes and
leveraging preexisting knowledge.
· Interview people to understand why they would use your
product.
· Interview people to understand the likelihood of adoption.
· Do not conduct large market surveys. They are inappro-
priate at this stage of development.
Research z Technology Management
 Business Case Outline
1. Title Page: Identify the project name and include contact information.
2. Executive Summary: Include a summary of the major points, including bottom-line financial numbers and a clear
statement of investment needs.
3. Problem and Solutions: Set up the issue by describing the problem and how the core idea solves it. Explain how the core
idea provides an advantage. Include the size and severity of the problem you intend to solve in
quantitative terms.
4. Technology Description: Describe what the technology does rather than the science behind it. Describe the product in terms
of product attributes.
5. Market Analysis: Describe the market as it now stands without your product.
6. Marketing Plan: Explain how you will address the market described in the market analysis. Include highlights of the
sales plan, unit volumes and pricing.
7. Operations: In general terms, describe the availability of delivery mechnisms, cost of delivery, expected
capacity, and quality of output. Also indicate the amount of time needed to start operations.
8. Management Structure: Identify who is involved with the project and in what capacity. Describe the type of startup team
you seek to assemble. Present plans for attracting the necessary individuals to the opportunity.
9. Financials: Include a five-year income statement and a breakeven analysis.
10. Risk Analysis: Describe major risk components with when and how they will be addressed.
11. Appendix: Include articles, patent descriptions, papers, patent information, or other important information.

Figure 5—Usually five to ten pages in length, the Business Case contains the essential business issues, including the
core asset analysis and strategic factors, presented in an order similar to that above. Business Case development is a
refining process that requires a number of iterations. Write a rough draft early and pass it around because the quality
of the case depends on the number of revisions.

people with a family history of diabetes who witnessed
daily insulin injections be more motivated to avoid Type
2 diabetes than people who are just a bit overweight. He
or she can use a small sample of each segment (30 people
from the customer base) to estimate the adoption rate for
a group. This method avoids spreadsheet abuse by (a)
segmenting or defining the target markets, and (b)
gathering primary data on the issues of concern directly
from customers.
Financials
After quantifying and justifying the revenue associated
with a new product, the champion is almost ready to
present a convincing financial story. For this, he must
prepare an Income and Expense Statement and a
Breakeven Analysis for the project.
Strategy
Through the business case, the champion must provide a
clear view of how the product will enter the market and
then expand it. In addition, he or she must clarify the use
of resources to achieve and maintain the idea as a suc-
cessful product. The tactics for achieving the stated
objectives must be clear and convincing.
4. Acquire Resources To Establish Potential
While building the business case, the champion often
realizes that one or more parts of the plan need more
work to be convincing. For example, the market oppor-
tunity may require more detailed description, or the tech-
nology may not support the product attributes that the
market actually wants. Often, these shortcomings
become apparent if a champion prematurely seeks
approval of the idea for formal development. When a
failing becomes apparent, the champion must seek
support to develop and demonstrate that the project can
perform on that critical dimension.
The source of support depends on the nature of the short-
coming and is usually different for each project or for the
same project at different times. For example, the
champion may need to demonstrate a project’s technical
feasibility (the ability to develop from a prototype to a
production level), or its quality. Similarly, from a com-
mercial perspective, the champion may need to demon-
strate the cost of production, the suitabilit y of the market
or competition, or that the drivers for adoption by a large
number of people will generate the revenue being
claimed. At this step within the Valley of Death,
sponsors (those people who provide resources) can help
by identifying other people in the company whom the
champion could approach for support.
Seeking support can be a lonely experience for
champions because they must often persevere in the face
of impending rejection. After all, the organization is not
responsible for making the champion happy by adopting
the project—he or she must convince others that the plan
makes sense and promote it in a climate of organizational
oppositio n or neutrality.
Means of securing support include finding people who
have access to the type of support needed at that time
(from bench technicians doing a simple chemical

November—December 2002 37
 Product Market Matrix
Step 1: On the Y axis of the matrix, list all product attributes derived from the technology.
Step 2: On the X axis of the matrix, list all possible markets and segments for all attributes.
Step 3: Eliminate cells, rows or columns based on obvious criteria, such as price, competitors, time to market, and low segment
desirability.
Step 4: Identify cells that have high potential for a dominant product attribute in a market segment with a high need for those
attributes.
Step 5: Develop a prioritized list of product attribute × market opportunities.

Figure 6.—The Product Market Matrix rates each product attribute from 1 = not important to 5 = very important for
each segment. Ratings are derived from responses in interviews with customers.

analysis to an executive authorizing an extensive devel-
opment project involving many people over months).
Other ways include timing the project to coincide with
slack resources that the individual s control and finding
individual s who are sympathetic to the project. In the
diabetes example, the champion must find one or more
persons or sponsors who can and will make people,
supplies and facilities available to test the proposed
chemical reaction. These people will either trust that the
champion has a good idea or have some other reason to
believe the proposed chemistry could work.
Given that a champion has prepared a compelling
business case, a personal relationship with the intended
target is the most effective way to gather support and
resources (10). A champion’s effectiveness at gaining
support does not depend as much on polished presenta-
tion skills, bargaining techniques, political behavior,
assertiveness, appeals to higher authority, clandestine
activities, coercion, or rational argumentation as it does
on personal relationships .
The more credibility the champion has, the easier he or
she secures resources. Credibility derives from two
sources: the champion’s track record and the plan’s
quality. Quality includes both the quality of the science
or market information upon which the idea is founded
and the completeness of the business case.
New champions should focus on generating a high-
quality business case and then develop a relationship

38 Research z Technology Management

with a key influencer. The business case is the lever to
begin the relationship. Developing a relationship
consists of informing the other person of what you want
and then increasing the trust that person has in you by
being thorough, open and eager to address concerns and
rework the plan until the person is comfortable with sup-
porting it. Building this relationship takes tenacity and
willingness to do extra work. In the end, this person is
risking his or her reputation to help the champion. If the
champion can make him confident that the champion can
do what he promises—and then over-performs on that
promise—that person will likely be a source of continued
support.
5. Use Resources to Reduce Risk
The champion must focus his resource request on that
dimension of the business case that, if shown to be
viable, will produce a large advantage for the company.
The champion must determine how to reduce the
company’s risk and, having sought and received the
necessary resources, must use them to validate the
project vision. Obtaining resources without a clear idea
of the objective results in using the resources without
achieving the desired effects and ultimately hinders the
project.
For example, if the chemical reaction necessary to show
technical feasibility is demonstrated, the champion will
likely receive more support. However, if he then uses the
resources to continue technical development to the
exclusion of validating the market size and drivers, then
he is not likely to receive support in the next round even
though the technology works.
Providing support to champion projects is an unplanned
use of resources by a department. The resource provider
generally provides the resource as an exception rather
than as a standing offer. For each project, needed
resources vary according to the critical dimension that

Market Opportunity Worksheet

Describe the intended market segments and indicate number of customers.
Segment Description # of Customers
Segment 1
Segment 2
Segment 3

Describe the customer/user/buyer in each segment.

Segment 1
Segment 2
Segment 3

Explain why customers in each segment would adopt the product.

Segment 1
Segment 2
Segment 3

Describe how each customer segment would use this product.

Segment 1
Segment 2
Segment 3
What is the size of each segment?
Total Number of Possible Sales Price Per Unit Revenue
Segment 1
Segment 2
Segment 3
Totals
Using the customer descriptions and reasons they would use this product, conduct phone
interviews to estimate and justify the number of unit sales by segment per year.
Number of Unit Sales: Year 1 Year 2 Year 3 Year 4 Year 5
Segment 1
Segment 2
Segment 3

Figure 7—The Market Opportunity Worksheet helps the champion to quantify and justify the revenue forecasts for his
product idea.

November—December 2002 39
requires validation. It will often be helpful for the
champion to specify the number of customers, their iden-
tities, the customers’ drivers for adoption of the new
product or service, the unit volume, and the price.
As the champion seeks and receives support to accom-
plish a specific goal, he relinquishes some control over
the project and becomes answerable to project sponsors.
The sponsor relationship is critical for the champion.
Failure to accommodate a sponsor often ends direct
support and assistance in finding other company
resources. In fact, a negative sponsor experience
becomes a negative reference for anyone else contem-
plating assisting the champion.
6. Seek Approval To Enter Formal Development
Sometimes, just having a good idea is sufficient to obtain
formal approval, but most of the time it requires
extensive preparation. Na ¨õ ve champions skip the
planning and development work and immediately seek
approval. When seeking formal approval, the champion
must ensure that no meeting to decide the fate of the
project takes place until all decision-makers have
embraced it. Without informal approval before a
meeting, a project becomes subject to the vagaries of
meeting processes, including lack of time, conflict
among participants, and emotional appeals.
For example, a diabetes test decision-maker does not
want to find out in the formal approval meeting that the
sales and marketing people never heard of the test until
that moment and that it will take months for them to add
the test to existing doctor requisition forms. Similarly,
development people could ask questions for which the
champion does not have the answers. In a public
meeting, not answering these questions is likely to
damage the champion’s credibility. There is usually little
chance of short-term recovery from a formal negative
decision.
Wise champions get their projects approved informally
before the formal approval meeting. They learn the iden-
tities of the decision-makers and the positions they are
likely to take in advance. They devote considerable
preparation time to anticipating objections. They do not
seek formal approval until they have met with and
addressed all the concerns the decision-makers have
about the project.
7. Translate into the Criteria Used for Approval
Having addressed the largest risk factors, the champion
and project sponsors must now prepare the project for the
formal development process. These processes contain
standardized decision criteria and guideline s for what
constitute s strong or acceptable candidates for process
admission. Even if a company does not have a formal
development process, it likely makes informal decisions
about which projects will move forward with major
40
resource commitments. In either case, the champion and
sponsors must translate the project into the decision-
makers’ language, objectives, goals, processes, time
lines, and expectations.
Often, a high-potentia l project does not receive adequate
attention merely because the champion did not properly
prepare to make the transition from an ad hoc to a formal
project. At this stage, more people must coordinate their
efforts to move a project along. The champion gives up
more control over the project, and managers may diffuse
responsibilit y among a number of individual s to accom-
plish many tasks simultaneously . The champion must
begin to let other people make decisions about the
project. He must not let sharing control over a project
become a roadblock to the approval process.
8. Decide to Approve or Not To Approve the Project
The approval phase is often the most frustrating phase for
the champion because he or she has less control over the
project’s outcome than at any other time. After all the
work, the champion must now rely on other people for
moving the project ahead. Yet, champions do have
important tasks at this stage, and they often try to directly
influence the decision-makers for their projects (16).
They reiterate points, answer questions, provide addi-
tional information, and continue to support the project.
Although champions should attempt to influence the
processes and decision-makers who determine the
project’s outcome, not everyone will be amenable to
such influence. In these cases, the champion must be
even more careful to anticipate challenges and to know
the preferences of the decision-makers. For example,
many decisions result in less-than-definitiv e outcomes.
The decision-makers may require more information
before they will fund the project. Champions must
respond quickly and completely to all concerns before
reapplying for approval.
If rejected, the champion should ask for an explanation
without being defensive or confrontational. In the
process, he will learn more about the decision process
and how to navigate in that setting. Finally, the content of
the proposal and rejection needs to be fully understood in
order to respond effectively in the next round.
9. Develop and Launch the Product
The role of the champion changes when the project enters
formal development because the champion may no
longer control its progress directly. In the formal devel-
opment stage, resources come from establishe d budgets;
managers establish timelines and project evaluation
measures. Although the champion no longer has as much
direct control over the project, his role does not end.
Maintaining resources, generating enthusiasm , working
on difficult parts, and continuin g to expound on the
vision is critical. As a project moves through the formal
Research z Technology Management
development process, it leaves the Valley of Death and
becomes part of the company’s regularly funded com-
mercial activities.
Many champions continue to exert their informal
influence to promote their projects in formal develop-
ment. Because the project is approved, the champion
may actually be most visible at this stage. Even though a
project may be officially approved, it still faces many
challenges, including continued funding and actually
getting the needed resources to make the plan progress.
Because a champion has a high level of understandin g
and commitment to the project, he usually adds value by
continuing to influence people to support it. The
champion must often reinvigorate and encourage others
through restating the project vision. Only when the
company has finally introduced the product into the
market with production, distribution , sales, marketing,
and revenue somewhere in the vicinity of the projections
has the champion successfully crossed the Valley of
Death.
Building Championing Skills
Crossing the Valley of Death requires champions to suc-
cessfully negotiate all of the preceding nine steps. Since
there is often no reward and little encouragement for
championing a project, a champion must be passionate
about the project and willing to do the necessary extra
work. In addition, a champion needs knowledge and skill
about how to promote projects. While some people with
raw enthusiasm get a project approved and implemented,
those champions who possess developed skills, a strong
track record, and years of experience shepherding
projects succeed far more often.
Championing skills are neither technical nor content-
based. Nor are they simply project-management skills.
Championing requires exerting upward influence and
peer-to-peer influence on critical decisions. Most
companies discourage individuals from going outside
their direct lines of supervision to secure resources or
influence decisions; in fact, some companies see these
actions as insubordina te and unacceptable. Seeking
project support can be a delicate process, one that
requires a unique skill set. This skill set includes the
ability to seek project approval, an ability that helps dif-
ferentiate between champions and project leaders. It also
includes influence tactics, relationship building,
business case writing, project management skills, and the
overcoming of oppositio n (17).
Influence Tactics
Research has not shown the use of well-known influence
tactics to be effective for champions (10). These tactics
include presentation skills, bargaining techniques,
“political” behavior, assertive requests, appeals to higher
authority, clandestine activities, coercive actions, and
November—December 2002
rational argumentation. Overall, the use of these tactics
to influence people to support champion-led projects
actually reduces their willingn ess to support such
projects. Coercive actions and appeals to higher
authority are particularly damaging to the champion’s
cause.
Relationship Building
Although direct attempts to influence sponsors have
negative outcomes, the effectiveness of relationship-
building is clear (11). A long list of contacts and friends
is the product of a lengthy and diligent career in which
one cultivates working relationships . While common
among marketing personnel, this skill is often more chal-
lenging for technical people. Nevertheless, the most
effective way for champions to secure needed resources
is through their personal relationships . Engineers may
not have extensive networks due to personality charac-
teristics and lack of exposure to other parts of the
company. Networking and contact management are
skills that a potential champion can learn in training
sessions. While one cannot change personalitie s quickly,
knowing how to mix at gatherings and how to keep track
of people who express interest is a matter of utilizing
simple management tools.
Few people are natural salespeople . Nevertheless, indi-
viduals who have a vision for what they are doing can
generally express their ideas without much encourage-
ment. Sponsors and others wishing to promote champi-
oning activities should address the acquisiti on of
netw orking skills and relationship-buildin g for
champions. Helping the champions expand their contacts
and working relationship s is a key role for sponsors.
Business Case Writing
The content of championing revolves around developing
convincing business cases. Although seemingly foreign
to many technical people, business-case writing, like
relationship building, is actually a learnable skill.
Business cases have form and substance that the
champion can learn in standard training courses.
Building a business case does not replace the techno-
market insight with which a champion begins. Writing an
effective case can help refine and improve the idea, and
permit it to be presented so that decision-makers can
evaluate the idea fairly.
Sponsors and companies wishing to promote champion-
ing can assist case preparation in a number of ways. First,
they can provide direct training for champions to learn to
prepare the cases. Second, they can provide access to
others in the company who have the skills and informa-
tion necessary to write the cases. Third, they can provide
time for people in various parts of the company to par-
ticipate and assist the champion in preparing the case.
Access to information, both internal and external, is
41
usually one of the most difficult challenges champions
face.
Project Management
The ability to articulate a vision for a project does not
guarantee that the champion can actually manage the
project. In the early project stages, the champion still
performs most of the work and demonstrates the idea’s
potential. This requires the effective and efficient use of
limited resources. Project management skills do not give
a project high potential; these skills only help the idea
reach its potential. Nevertheless, many champions
benefit from detailed instruction on how to run a project.
A Force for Change
Champions are great forces for change and innovation
within companies. However, to be effective, they must
know what actions they need to accomplish in terms of
getting projects approved, including what developmental
work needs to be done before a project can be approved
formally. The Valley of Death model helps champions
understand the nature of their challenge and what must
be done to meet it. Each step across the valley may or
may not occur in the order presented here, but each step
must be accomplished. The level of development for
each step depends on the nature of the project and the
credibility of the champion. The more difficult the
project and the less credible the champion, the better the
business case must be for approval.
Championing projects is a rewarding and exciting
activity, but it carries with it the burden of responsibility .
When you ask someone else to support your project, you
not only risk your credibility, you ask the other person to
take a risk, too. To some extent, you also risk the success
of the company when you divert resources away from
existing projects to your project. Championing,
therefore, assumes heavy responsibility . Fortunately,
most champions are not overwhelmed by these chal-
lenges. They persist in doing great things with or without
permission. C ¶
Reprints
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