PRABHAKAR KAITHWAR

Email – pkaithwar0@gmail.com

Mobile No –7027954745

Profile Summary
An aspiring professional with more than 2.5+ years of experience in Supply Chain (Warehouse And
Hub(LH,FM,FC) Operations Management Client & Customer Experience Inventory Production
Dispatch Planning & Control.
Working Experience

Data Entry Operator (Retails Store Operations)

Geodis Overseas India Pvt Ltd Gurugram, Haryana
09/2015- 06/2016
 Unloading Vehicles for Inbound Process. Quality Checking of Goods We Received. Allocate
Shipment into Boxes and Making Stocks Peaches Report. Creating Goods Received Note and
Uploading Data into Geodis Passport Software. Filling Inventory Data on Weekly Reports.
 Inventory Audit Report on Weekly Basis. Generate Pick List and Handover to floor team For
Picking. Daily Closing Pick List (Nota).
 Generate EOP (End of Peaches) List, Zero List for Checking and Making Stocks Changes in
Records. Daily Dispatch 8000 To 9000 Order for Outbound Process Loading into Stores
Vehicles. Making Stocks Transfer Note List. Put Away for Inventory Locations Worked
according to 5S (Sort, Set in Order, Shine, Standardize, Sustain).

Operation Executive (Hub & Line Haul Operations)

Delhivery Ltd. Gurugram, Haryana

10/10/2020 To 30/10/2021

 Managing the end-to-end warehouse operation controlling inward outward and floor
operation. FLMS, Audit, Shipment Audit, Communicate with Fleet Management Team for
Upcoming Plan Vehicle. Ensuring Successful Shift Performance, Through Tracking, Reporting
and Feedback on Ground Coordinator Performance.
 Warehouse Management, Inventory Management - Returns/Lost & Fresh Inventory,
Escalations Handling, Directing the allocation of packages, Storage Utilization, Pallets
Utilization, Sorting of Shipments, Quality Checks at Generic Incoming.
 Working On Finding P1,P2(Priority) Bags Shipment From Outbound Operations On EYE
Dashboard And Connect These Shipment To Next Cut Off Time. Daily Sharing RCA Report to
My Senior to Solve Daily Issue. (Miss FIFO, High Ageing, Lost Shipment, Damage Shipment,
Miss Sorting, Dwell time, Miss Connection, Vehicle Delayed, PUT Pendency) Working on
Problematic & Damage Shipment and High Ageing 8-24 Hours Data Control.
 Handlings Daily Escalation Mail to Client Experience Team on Cx Matrix Escalations. Tracking
Expected Transit Vehicles for Inbound and Outbound Operation & Delayed Vehicles Follow
Up & NSL And Mailing to Fleet Ops. Maintaining Unified Service Level (USL) For Hub
Management. Manage SOPs and Their Implementation. Ensure TAT (Turn Around Time) Of
Transactions. Daily Team Briefing to Achieve the Goal Of The Company.
Associate- Facility Cx (Operations & Client Experiences)

Delhivery Ltd. Gurugram, Haryana

01/11/2021 To 30/05/2022

 Understanding of clients' processes, cut-offs, etc. Confirming Daily Pick-Up Plan

Projection from The Client Align Pick Up as Per Client Requirement. Customization in FM
& sign off from internal & external stakeholders. always resolved the pickup escalation
on the same day so that my client service level would get increase.
 Client Warehouse Visit/Meeting Understanding the issue and Streamline the Operation
for Better Customer Experience and provide Good Services to the client. Onboarding
new client asking for approval to various internal stakeholders to start the client.
 Monitoring Daily Pickup Performance Previous day failed PUP should be executed by
next day. Client related pickup issues to be taken care- Failed PUR information to be
communicated proactively. coordinate with the bp`s itself for the better collaboration
with the ground team and check and manage the pur`s accordingly
 Working On FM Problematic Shipment Dwell Aging Report More Than 48 hrs should be
<10 shipments. Arranging Invoice from Client End for Shipment Movement to Next
Destination Centre. Arranging Documents (Invoice- E-Waybill) from Client End for
Shipment Movement. Working On Daily Documents Issue in FM Dwell Data.
 Handling Daily Client Escalation Regarding Pick Up Shipment Connection and Shipment
Delivery. Closing All Problematic Cases and Reduce Shipment Aging in Our Reports.
 Responding to client inquiries for information about products and services. Scheduling
advisor-client meetings. Drafting written or electronic communications on behalf of
advisors. Logging and tracking customer calls or emails. Maintaining databases of client
information for advisors. Recording and resolving customer complaints. Filing and
organizing client paperwork. Helping with client requests, such as transferring funds.
Notifying clients about new products or services. Ensuring that regulatory rules are being
followed.

Assistant Manager Operations-(Operations & Customer Experiences) FMCG

Farmley (Connedit Business Solutions Private Limited Noida, Uttar Pradesh

01/06/2022- Till Time

 Handling The Company’s Existent Client Like (Flipkart Amazon Big Basket Blinkit Kiranakart)
And Upcoming Client Improving the Fulfilment Requirements Building Strong Customer
Relationship for Originations Revenue Growth. Handling Client Escalations and Solving The
Same. Applying For the Appointment with The Help of Given TAT Matrix (Pan India) On
Client Portal and Basic Mail with Telephonic Conversations for Fulfilment The Requirements
Received. Building Strong Coordination with The Sales Team & Operations And Clients.
 Handling The Daily Warehouse End To End Operation Activity Making The MIS Reports Like
Inward Inventory Raw Material Receive Documentations Dispatch Planning Production
Planning And Sharing With The Operations Team And The Management Team. Warehouse
Management, Inventory Management.
 Handling And Operating The ERP (Enterprise Resource Planning) Software For All Type Of
Businesses Transitions Like (Inward Outward Inventory Procurement MR Material Request
For Fulfilment The Requirement Of Raw Material For Production And Inventory Operations.
  Preparing The Daily Production Plan Based On The Sales Order Pendency Data Which Is
Reflecting On The ERP Portal And Moving The Fresh Goods To Finish Goods Inventory For
Put way.
 Preparing The Daily Work Order Planned As Per The Various SKU (Stock Keeping Unit)
Production Planning And The Consuming The Raw Material Inventory And Moving Then To
Finish Goods Inventory. Storing The Bulk Inventory Of All Fast Moving SKU.
 Handling The Daily Various Local Raw Material Suppliers Or Vendor For Full feeling The Raw
Material Requirement As Per The Pendency Data Is Reflecting On The ERP Portal And Sharing
MR Material Request To The Procurement Team For Fulfilling The Reequipments.
 Preparing The Daily Dispatch Plan As Per(Facility Wise Indore,Mangalore,Purnia) The Given
Appointments Dates By Various Client With The Following TAT Matrix Pan India And
Dispatching The Same For Fulfilments The Required Order Given By The Clients.Updatting
the LRN Details On The ERP Portal.
 Communicating with the various transport services for the material pick up Like( Delhivery
Ltd Rivigo Xpressbess Safexpress )

Professional Qualification

 Completed Six Months Diploma Course in Institute of – Bit Computer Centre Tauru
Gurugram (HR)

Professional Qualification

 Passed B. Com from Mdu University Rohtak (2019) (Haryana).

 Passed Intermediate Examination (2016) (Haryana Board).
 Passed High School Examination (2013) (Haryana Board).

Computer Qualification:

 MS-Office Suite
 Operating System: Dos, Window 7,8,10,11 Vista.
 ERP (Enterprise Resource Planning)

Personal Skills & Strength:

 Good Communication Ability To Work In Terms Of Hard Work, Willingness To Learn From
Both Success And Failure.
 Proficient With Computer Literate Such As Microsoft Word, Microsoft Excel, Powerpoint,
Libraoffice 365 and Internet.
 Plenty Of Experience of Working In Groups Has Increased My Capability Of Team Work And
Has Helped Me Develop Excellent Coordination Skills.
Personal Details:

Father Name : Sh. Shripal

Date of Birth : 06/08/1996
Sex : Male
Nationality : Indian
Language Known : Hindi & English
Marital Status : Unmarried
Salary Expected : Negotiable
Hobbies : Listening Music & Singing Songs.

Declaration:
I Hereby Declare That the Above Information Given Above By Me Is True To The
Best Of My Knowledge And Belief.

Place:

Date:

(Prabhakar Kaithwar)