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  • Action Plan Kitchen Meal

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    Azfah Ali
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    This document outlines an action plan to address patient and customer dissatisfaction with meal distribution. The plan was developed by a discussion panel that included HR and kitchen staff. They identified issues like difficulties with meal preferences, wrong meal ordering, and rude steward responses. Their short term action plan includes educating nurses on data collection, proper training, and addressing employees. Their long term plan focuses on a technical meal distribution method, online ordering app, and introducing checklists to prevent lost items. The responsible person for each item is also noted.

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    This document outlines an action plan to address patient and customer dissatisfaction with meal distribution. The plan was developed by a discussion panel that included HR and kitchen staff. They identified issues like difficulties with meal preferences, wrong meal ordering, and rude steward responses. Their short term action plan includes educating nurses on data collection, proper training, and addressing employees. Their long term plan focuses on a technical meal distribution method, online ordering app, and introducing checklists to prevent lost items. The responsible person for each item is also noted.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    13 views2 pages

    Action Plan Kitchen Meal

    Uploaded by

    Azfah Ali
    This document outlines an action plan to address patient and customer dissatisfaction with meal distribution. The plan was developed by a discussion panel that included HR and kitchen staff. They identified issues like difficulties with meal preferences, wrong meal ordering, and rude steward responses. Their short term action plan includes educating nurses on data collection, proper training, and addressing employees. Their long term plan focuses on a technical meal distribution method, online ordering app, and introducing checklists to prevent lost items. The responsible person for each item is also noted.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Purpose of Action Plan

    Patient / Customer are not satisfied with distribution of meal 

    Discussion Panel
    Mr. Chaminda Rupasena (HR)   
    Mr. Sanjeewa (Kitchen)   
    Ms. Azfah Ali (HR)   

    Date of Meeting Action Plan for time Period Strategic focus on


    4th June 2020     Customer Satisfaction  

    Action Plan Forecast


    Responsible
    No Subject / Issue Short Term Action Plan Long Term Action Plan Person Remarks
    Facing difficulties on Meal Preference:  Educating Station Nurses and
     Veg/Non – Veg NTS Students on how to  Introducing a
     Available / Not Available collect proper data.   technical method of
     Spice / Without Spice  Proper training on House distributing food
    Keeping  Launching a
    Wrong Meal ordering Application where
    they can order
    through online  Addressing employees
    through training program /
    1   social media
     2 Customer complained that Steward response are rude   Housekeeping should groomed      Umakanth  
      Ward cutlery items are lost   Introducing a checklist        
    Dr. Dimel – Patients meal requirements are different- Ward Mr. Sanjeewa will have chat with
    nurse are not ordering according to Doctors Requirement Doctor and aware the ward nurse in
        detail       
               
               
               
               
               
               
               
               
               

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