Professional Documents
Culture Documents
direction. Results also reflected improvements in the US economy in 2003 and restaurant
expansions.
from its “dollar menu” strategy which concentrated on an intense price competition with
its competitors to its new “Plan to win” strategy which is aiming to current customers
visits and increase the company’s customer base through operations excellence that
focuses on service, value, menu and restaurant ambiance. McDonald’s menu (combined
with the overall economic recovery) was the primary factor in the company’s revenue
growth last year. The company attempted to meet the growing consumer interest in the
premium and wholesome food market by introducing in many countries new products
including premium salads and Salads Plus menu, Chicken McNuggets made with white
meat, Fish McDippers, Chicken Selects and new breakfast offerings like the McGriddles
breakfast sandwiches. The company plans continue to attract and retain customers
worldwide by complementing its core menu with new relevant sandwich, salad and
beverage choices. Restaurant ambiance is also of great significance for the company. The
company began the reimaging of many of its restaurants in several of its more established
markets. As a result, 2005 capital expenditures are expected to be about $1.7 billion,
European Sales
In Europe, full year sales in this segment totaled $6,737 million, an increase of
15% against the previous year’s revenues that were $5,875 million. Europe’s revenues
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