Report Generated By : Madhanraj Rajendran

Generated On : 05/11/2022 10:33 AM

Department Name: Service

Ticket Id Status (Ticket) Created Time (Ticket)

1284 Awaiting Spares 10/12/2021 12:11 PM

1289 Assigned to Service Center 10/14/2021 11:40 AM

1349 Awaiting Spares 11/05/2021 12:28 PM

1466 Approved 01/03/2022 02:27 PM

1583 On Hold 02/17/2022 01:38 PM

1591 Approved 02/21/2022 03:01 PM

1601 Awaiting Spares 02/26/2022 12:21 PM

1609 Awaiting for Product 03/01/2022 10:27 AM

1613 Dispatched to Customer 03/01/2022 12:27 PM

1615 Awaiting for Product 03/01/2022 01:49 PM

1621 Sent to Dispatch Section 03/06/2022 01:29 PM
1624 Awaiting for Product 03/08/2022 12:48 PM
1630 On Hold 03/11/2022 09:45 AM
1636 Awaiting for Product 03/14/2022 03:53 PM
1634 Dispatched to Customer 03/13/2022 10:13 PM
1635 Product Recieved 03/14/2022 02:43 PM
1638 Awaiting for Product 03/15/2022 08:22 AM

1645 On Hold 03/17/2022 07:55 PM

1646 Service Completed 03/18/2022 06:42 PM

1650 Awaiting Spares 03/22/2022 08:56 PM
1656 Awaiting for Product 03/27/2022 02:08 PM
1662 Awaiting Spares 03/29/2022 01:06 PM
1664 Awaiting for Product 03/30/2022 06:21 PM
1668 Awaiting for Product 04/01/2022 05:25 PM
1669 Awaiting for Product 04/01/2022 05:45 PM
1671 Awaiting for Product 04/02/2022 06:58 PM
1673 Awaiting for Product 04/05/2022 03:20 PM
1674 Awaiting for Product 04/05/2022 04:34 PM
1675 Awaiting for Product 04/07/2022 12:57 PM

1676 Awaiting for Product 04/07/2022 01:12 PM

1678 First Inspection 04/08/2022 12:34 PM
1680 Dispatched to Customer 04/08/2022 06:27 PM
1681 Dispatched to Customer 04/08/2022 06:33 PM
1682 Dispatched to Customer 04/08/2022 06:39 PM
1683 Dispatched to Customer 04/08/2022 06:56 PM
1684 Assigned to Service Center 04/08/2022 07:11 PM
1685 Assigned to Service Center 04/08/2022 07:28 PM
1686 Awaiting for Product 04/08/2022 11:32 PM
1690 Awaiting for Product 04/11/2022 05:59 PM
1695 Assigned to Service Center 04/13/2022 11:21 AM
1698 Awaiting for Product 04/13/2022 01:29 PM

1701 Assigned to Service Center 04/14/2022 06:05 PM

1703 Awaiting for Product 04/15/2022 02:20 PM
1705 Awaiting for Product 04/16/2022 07:24 PM

1706 Awaiting for Product 04/18/2022 10:39 AM

1707 Awaiting for Product 04/19/2022 03:22 PM

1708 Awaiting for Product 04/19/2022 03:33 PM
1709 Assigned to Service Center 04/20/2022 11:06 AM

1711 On Hold 04/21/2022 04:10 PM

1718 Awaiting for Product 04/24/2022 03:53 PM

1712 Awaiting for Product 04/21/2022 09:08 PM

1713 Awaiting for Product 04/21/2022 11:19 PM
1715 Awaiting for Product 04/23/2022 02:03 PM
1716 On Hold 04/23/2022 03:52 PM

1717 Awaiting for Product 04/23/2022 05:05 PM

1721 Awaiting for Product 04/25/2022 03:09 PM
1719 Awaiting for Product 04/25/2022 12:27 PM
1720 Product Recieved 04/25/2022 02:29 PM
1722 On Hold 04/25/2022 05:03 PM
1723 Awaiting for Product 04/25/2022 06:16 PM
1724 Product Recieved 04/25/2022 11:06 PM

1725 Awaiting for Product 04/27/2022 11:41 AM

1726 Awaiting for Product 04/27/2022 01:38 PM

1727 Awaiting for Product 04/27/2022 04:13 PM
1728 Service Completed 04/27/2022 06:48 PM
1730 Awaiting for Product 04/29/2022 11:29 AM
1731 Product Recieved 04/29/2022 03:32 PM

1732 First Inspection 04/30/2022 10:57 AM

1733 Awaiting for Product 04/30/2022 02:44 PM

1734 Assigned to Service Center 04/30/2022 03:01 PM
1736 Awaiting for Product 05/02/2022 11:09 AM

1739 Awaiting for Product 05/02/2022 07:39 PM

1740 Awaiting for Product 05/04/2022 11:55 AM

1741 Awaiting for Product 05/05/2022 12:15 PM

1742 Awaiting for Product 05/06/2022 11:05 AM
1743 Assigned to Service Center 05/06/2022 12:20 PM

1744 Awaiting for Product 05/07/2022 11:43 AM

1745 Awaiting for Product 05/07/2022 12:51 PM

1746 Awaiting for Product 05/09/2022 01:11 PM

1747 Awaiting for Product 05/09/2022 03:44 PM
1748 Open 05/10/2022 10:04 AM
1749 Awaiting for Product 05/10/2022 11:37 AM

1750 Dispatched to Customer 05/10/2022 04:23 PM

1751 Assigned to Service Center 05/10/2022 06:00 PM
1752 Open 05/11/2022 09:46 AM
Total records in this page :85 Records
 Tickets By Status
Date Received Subject Priority (Ticket)
11/30/2021 For reparing Pre sonus cansol High
modal no. B01GRCATWI
01/25/2022 Restarting problem High
11/05/2021 Presonus Eris E3.5 BT | Not High
powering on
04/04/2022 SOUND NOISE PROBLEM TWO MIC High
CHANNEL
02/22/2022 Presonus R80 | NO SOUND High
03/11/2022 issue with input 1 and 2 (full High
volume when kept in zero) -
Reference Barcode - 202101813111
02/26/2022 Keylab 49 High
- Mic Damaged LCT 440 Pure Bought -
on 5th Oct 2021
03/08/2022 Presonus Eris 4.5 | NotWorking Ref High
Barcode : 202101780688
- PRESONUS 1602 STUDIO LIVE -
04/20/2022 Keys not working High
- Audient Id4 interface not working -
- sE Egg 150 Service -
- Ultimate support | MC 125 -
04/22/2022 Kali Audio LP6 | Not Powering On High
05/05/2022 Moog Sub 37 Repair Medium
- NEKTAR SE49 : SOME KEYS ARE -
NOT WORKING
04/25/2022 Dynaudio LYD 48 Left - Out of Low
Warranty, Ref Job No 3434
04/30/2022 AUDIENT NERO MONITOR High
03/26/2022 CONTROLLER
Presonus CS18 service High
- KEYS NOT WORKING -
03/26/2022 ARTURIA KEYLAB ESSENTIAL 49 High
- Speaker not turning on -
- Amazon return product not working -
- Condensor Mic repair sE2200a II C -
- Motor faders not working -
- Presonus Eris 4.5 service -
- Presonus Eris 5 - highs not working -
- Nekter Impact LX-49 midi keyboard -
Pitch and Mod wheel problem
- Keys not working in lower octave -
05/07/2022 Dynaudio LYD 8 B/B - Physical Stock Low
04/27/2022 EVO8 not working High
04/27/2022 Evo8 Not Working High
04/27/2022 EVO 4 Not Working High
04/27/2022 EVO 4 Not Working High
04/27/2022 Presonus Eris E3.5 Not working High
04/27/2022 Presonus Eris E3.5 Not Working High
- POWER ISSUES -
- Issue with my audient evo 4 -
04/19/2022 Complaint with Presonus eris 3.5 High
Monitor speakers
- Kali Audio LP-8 V2 Lone Pine Series -
8" Active Studio Monitor - Single :
Reference Barcode : 202101847293
04/27/2022 Presonus Eris 3.5 High
- Presonus E5 repair -
- Kali in8 3way studio monitor power -
issue
- ISSUE WITH Ableton Push 2 + Live -
11 Suite Bundle
- Issue with midi keyboard impact -
- gx61
Service of our Presonus Mixer -
05/10/2022 16.0.2
Audient iD 14 MKII | Phonatom -
power not working
04/20/2022 Dynaudio 18S | Not powering on High
- arturia keylab essential 61 needs -
servicing
- Arturia Keylab Essential 61-Dead -
- Keys
Defect in Kali LP6 Studio Monitors -
- Pitch bend wheel is misbehaving. -
- Replace ment spare for Dynaudio -
LYD7 speaker
- De-registration -
- Presonus Eris E3.5 25W Speaker -
- repair
keylab 61 mk2 not responding -
05/05/2022 Presonus HD9 Medium
05/02/2022 Audient ID Service .. Out Of -
- warranty
presonus ...
monitor station v2 repair -
05/10/2022 Microfreak glitching and not -
working properly
- Low Volume in Left Channel -
Output , Knobs Having Cracking
- PreSonus Eris e3.5 not working
Sounds -
- Arturia Mini brute -
04/27/2022 Presonus Eris E3.5 | Not powering High
- on
SERVICE MATERIAL -
04/30/2022 Serial No RNDI-13295/ Order no. High
382728
05/05/2022 Presonus Audiobox USB 96 - Under Medium
Warranty, Ref Job No 3483
- Micro freak glitching and issues -
05/05/2022 Automatic Gain Issues Medium
- Presonjus Audiobox USB96 output 2 -
not working
- Problem with Arturia Minibrute -
analog synth
- Arturia Keyab Essentials 61 not -
working properly
- Issue with registration -
- Ableton push 2 triggering Issue -
05/06/2022 Audient ID14 Mkii Headphone Out Low
Not Working
- Pitch bend problem -
- Having Issues with Midi Keyboard & -
DAW
- keylab 61mkii issue -
- Audio Out Problem -
- Presonus eris 3.5 -
- malfunctioning of midi -
keyboard and bad midi port quality
05/07/2022 Nektar Impact LX61 + | Not working -
05/10/2022 Presonus Eris E4.5 | Not powering -
- on
Keyboard is acting crazy -
SLA Violation Type Due Date Agent Responded Time
Response and Resolution Violation - 12/28/2021 04:57 PM

Response and Resolution Violation 02/03/2022 01:08 PM 04/11/2022 11:27 AM

Response and Resolution Violation - -

Resolution Violation 04/09/2022 05:16 PM 04/04/2022 05:21 PM

Resolution Violation - 03/26/2022 06:15 PM

Resolution Violation 03/17/2022 11:24 AM 04/09/2022 03:18 PM

Response and Resolution Violation - 05/04/2022 06:24 PM

Not Violated - 05/10/2022 01:10 PM

Resolution Violation 03/14/2022 03:51 PM 05/10/2022 06:28 PM

Not Violated - 05/05/2022 11:02 PM

Resolution Violation 05/06/2022 04:55 PM 05/06/2022 06:07 PM
Not Violated - 05/10/2022 01:15 PM
Not Violated - 05/06/2022 04:46 PM
Not Violated - 03/14/2022 06:19 PM
Response and Resolution Violation 04/28/2022 01:08 PM 05/10/2022 06:20 PM
Not Violated 05/11/2022 05:26 PM 05/05/2022 05:37 PM
Not Violated - 05/10/2022 01:16 PM

Response Violation - 04/27/2022 05:38 PM

Resolution Violation 05/10/2022 03:50 PM 05/04/2022 01:55 PM

Response and Resolution Violation - -
Not Violated - 05/04/2022 02:06 PM
Resolution Violation - 03/29/2022 03:19 PM
Not Violated - 03/31/2022 05:17 PM
Not Violated - 04/01/2022 06:11 PM
Not Violated - 04/06/2022 05:17 PM
Not Violated - 04/04/2022 01:28 PM
Not Violated - 04/05/2022 03:58 PM
Not Violated - 04/27/2022 05:00 PM
Not Violated - 04/07/2022 01:26 PM

Not Violated - 04/07/2022 01:33 PM

Response Violation 05/16/2022 01:22 PM -
Resolution Violation 05/03/2022 12:39 PM 05/10/2022 06:22 PM
Resolution Violation 05/03/2022 12:46 PM 05/10/2022 06:23 PM
Resolution Violation 05/03/2022 12:47 PM 05/10/2022 06:27 PM
Resolution Violation 05/03/2022 12:44 PM 05/10/2022 06:27 PM
Resolution Violation 05/03/2022 12:49 PM 04/21/2022 01:38 PM
Resolution Violation 05/03/2022 12:41 PM 04/21/2022 01:41 PM
Not Violated - 04/09/2022 11:55 AM
Not Violated - 04/12/2022 05:32 PM
Response and Resolution Violation 04/26/2022 12:22 PM 04/15/2022 05:57 PM
Not Violated - 04/15/2022 05:51 PM

Resolution Violation 05/04/2022 02:48 PM 04/19/2022 04:02 PM

Not Violated - 04/15/2022 05:28 PM
Not Violated - 04/20/2022 02:23 PM

Not Violated - 05/05/2022 10:58 PM

Not Violated - 04/20/2022 12:30 PM

Not Violated - 05/05/2022 11:07 PM
Not Violated 05/16/2022 04:48 PM 05/10/2022 04:46 PM

Response and Resolution Violation - 04/29/2022 03:07 PM

Not Violated - 04/25/2022 01:08 PM

Not Violated - 04/23/2022 12:45 PM

Not Violated - 04/23/2022 12:43 PM
Not Violated - 04/27/2022 12:18 PM
Not Violated - 04/25/2022 05:17 PM

Not Violated - 04/27/2022 06:07 PM

Not Violated - 04/27/2022 12:14 PM
Not Violated - 05/06/2022 05:54 PM
Not Violated 05/11/2022 05:47 PM 05/05/2022 05:46 PM
Not Violated - 05/02/2022 04:53 PM
Not Violated - 04/27/2022 12:17 PM
Not Violated 05/16/2022 01:21 PM 04/28/2022 04:47 PM

Not Violated - 04/27/2022 12:10 PM

Not Violated - 04/27/2022 06:13 PM

Not Violated - 05/02/2022 04:29 PM
Response and Resolution Violation 05/03/2022 06:30 PM -
Not Violated - 04/29/2022 01:15 PM
Resolution Violation 05/06/2022 12:12 PM 04/30/2022 12:13 PM

Not Violated 05/11/2022 05:48 PM 04/30/2022 12:18 PM

Not Violated - 04/30/2022 02:46 PM

Not Violated 05/11/2022 05:44 PM 05/05/2022 05:43 PM
Not Violated - 05/06/2022 01:37 PM

Not Violated - 05/05/2022 05:56 PM

Not Violated - 05/04/2022 01:04 PM

Not Violated - 05/05/2022 05:51 PM

Not Violated - 05/06/2022 11:30 AM
Response Violation 05/12/2022 01:39 PM -

Not Violated - 05/07/2022 01:07 PM

Not Violated - 05/07/2022 12:57 PM

Not Violated - 05/10/2022 02:27 PM

Not Violated - 05/10/2022 02:39 PM
Not Violated - -
Not Violated - -

Not Violated 05/16/2022 04:26 PM 05/10/2022 06:22 PM

Not Violated 05/16/2022 06:01 PM 05/10/2022 06:08 PM
Not Violated - -
Modified Time (Ticket) Customer Responded Time
03/23/2022 10:51 AM 12/23/2021 06:59 PM

04/23/2022 01:03 PM 03/11/2022 03:08 PM

01/03/2022 10:59 AM 12/29/2021 10:36 AM

04/21/2022 11:44 AM 04/21/2022 11:44 AM

03/26/2022 06:15 PM 02/17/2022 01:38 PM

04/19/2022 03:37 PM 04/12/2022 05:08 PM

05/04/2022 06:24 PM 05/04/2022 06:24 PM

05/10/2022 01:10 PM 03/01/2022 10:27 AM

05/10/2022 06:28 PM 04/08/2022 04:00 PM

05/06/2022 11:05 AM 05/06/2022 11:05 AM

05/07/2022 04:55 PM 05/06/2022 05:20 PM
05/10/2022 01:15 PM 03/08/2022 01:20 PM
05/10/2022 06:53 PM 05/10/2022 06:53 PM
03/29/2022 02:32 PM 03/18/2022 06:08 PM
05/10/2022 06:20 PM 05/10/2022 02:43 PM
05/10/2022 05:26 PM 05/07/2022 02:34 PM
05/10/2022 01:16 PM 03/16/2022 10:24 PM

04/27/2022 05:39 PM 04/08/2022 10:27 AM

05/10/2022 03:51 PM 03/18/2022 06:42 PM

04/30/2022 01:26 PM 03/22/2022 08:56 PM
05/04/2022 02:06 PM 04/01/2022 04:53 PM
04/11/2022 12:18 PM 03/29/2022 01:06 PM
03/31/2022 05:17 PM 03/30/2022 06:21 PM
04/01/2022 06:11 PM 04/01/2022 05:25 PM
04/06/2022 05:17 PM 04/01/2022 06:17 PM
04/04/2022 01:34 PM 04/02/2022 06:58 PM
05/04/2022 02:02 PM 05/04/2022 02:02 PM
04/29/2022 08:49 PM 04/29/2022 08:49 PM
04/07/2022 01:26 PM 04/07/2022 12:57 PM

04/07/2022 01:48 PM 04/07/2022 01:12 PM

05/10/2022 04:23 PM 04/09/2022 03:10 PM
05/10/2022 06:22 PM 04/21/2022 10:26 AM
05/10/2022 06:23 PM 04/21/2022 10:26 AM
05/10/2022 06:27 PM 04/21/2022 10:26 AM
05/10/2022 06:27 PM 04/08/2022 06:56 PM
05/04/2022 12:49 PM 04/21/2022 10:27 AM
05/04/2022 12:41 PM 04/21/2022 10:25 AM
04/09/2022 11:55 AM 04/08/2022 11:32 PM
04/12/2022 05:32 PM 04/11/2022 05:59 PM
05/10/2022 04:02 PM 04/16/2022 02:31 PM
04/18/2022 10:15 AM 04/18/2022 10:13 AM

05/05/2022 02:48 PM 04/19/2022 11:24 AM

04/15/2022 05:28 PM 04/15/2022 02:20 PM
04/24/2022 02:10 PM 04/24/2022 02:09 PM

05/05/2022 10:58 PM 04/18/2022 10:39 AM

04/20/2022 12:31 PM 04/19/2022 03:22 PM

05/05/2022 11:07 PM 04/19/2022 03:33 PM
05/10/2022 04:57 PM 04/22/2022 02:59 PM

04/29/2022 03:07 PM 04/21/2022 04:10 PM

04/25/2022 01:09 PM 04/24/2022 03:53 PM

04/23/2022 12:45 PM 04/21/2022 09:08 PM

04/23/2022 12:44 PM 04/21/2022 11:19 PM
04/27/2022 12:18 PM 04/26/2022 10:49 AM
04/27/2022 12:23 PM 04/27/2022 12:16 AM

05/05/2022 03:20 PM 05/05/2022 03:18 PM

04/27/2022 12:14 PM 04/26/2022 03:16 PM
05/06/2022 05:54 PM 04/25/2022 12:27 PM
05/10/2022 05:47 PM 04/25/2022 02:29 PM
05/02/2022 04:53 PM 04/25/2022 10:26 PM
04/27/2022 12:17 PM 04/25/2022 06:16 PM
05/10/2022 01:21 PM 04/28/2022 02:04 PM

04/29/2022 12:17 PM 04/29/2022 12:16 PM

04/27/2022 06:13 PM 04/27/2022 01:38 PM

05/02/2022 04:29 PM 04/27/2022 04:13 PM
05/04/2022 06:30 PM 04/27/2022 06:48 PM
04/29/2022 02:57 PM 04/29/2022 11:29 AM
05/07/2022 12:12 PM 04/29/2022 03:32 PM

05/10/2022 05:48 PM 04/30/2022 10:57 AM

04/30/2022 02:46 PM 04/30/2022 02:44 PM

05/10/2022 05:44 PM 04/30/2022 03:11 PM
05/06/2022 01:37 PM 05/04/2022 11:32 AM

05/05/2022 05:56 PM 05/02/2022 07:39 PM

05/04/2022 01:04 PM 05/04/2022 11:55 AM

05/05/2022 05:51 PM 05/05/2022 12:15 PM

05/06/2022 11:30 AM 05/06/2022 11:05 AM
05/10/2022 03:28 PM 05/06/2022 12:19 PM

05/07/2022 01:08 PM 05/07/2022 11:43 AM

05/07/2022 12:57 PM 05/07/2022 12:51 PM

05/10/2022 02:27 PM 05/09/2022 01:11 PM

05/10/2022 02:40 PM 05/09/2022 03:44 PM
05/10/2022 10:04 AM 05/10/2022 10:04 AM
05/10/2022 02:29 PM 05/10/2022 11:37 AM

05/10/2022 06:22 PM 05/10/2022 04:23 PM

05/10/2022 06:08 PM 05/10/2022 06:00 PM
05/11/2022 09:46 AM 05/11/2022 09:46 AM