Step 1: How to contact Amazon and ensure that they

actually help you!

***DO NOT contact their regular customer support @ 1 (888) 280-4331***
-Make up a story around why you needed that order (I used school as an excuse)
-DO NOT ever mention what the product is
-Sound stressed and make it sound like it was a really big inconvenience this
happened to you
-Refer to your order as "my order"

Next:

-USE THIS LINK (http://amzn.to/NASkipLogin)

(Instructions when following the link):
-There's no need to sign in. Use the dropdown menu in the middle of the page and
select the "My password
doesn't work" option. You'll find a phone number there.
***Phone number: 1-800-388-5512***
(This is different than their regular customer support number)
-I spoke to the very first rep that answered the call and I let them know how
stressed I was and no one was
helping me and other reps keep telling me they will call me back but they never do.
-This rep told me that they can get in trouble for promising to call back and never
do. So he provided me
with a (Contact ID) that directed straight to our messages/notes for my case. This
way if he never messaged
me back he would be held accountable for not actually helping me. I recommend that
when you call this
number that you demand a reference number so that rep can actually help. I made
sure to sound as stressed
as possible about the situation and told him to promise me that he will call me
back and he reassured me
that with the reference number for my ticket, he would HAVE TO CALL ME BACK.
-As we continued talking on the phone, he said that he will directly explain the
situation to the Account
Specialist letting them know that they made a mistake and to revert my account.
(THAT IS ALL IT TOOK)
because then hours later, my account was back to normal.
-Through the Contact ID number, he was able to share with me what he told the
account specialist and sent
me a confirmation email so I can also view what he said (THIS PART IS REALLY
IMPORTANT) because
it lets you know if they actually emailed them to help you.

The account specialist are called BRI Team

-After this email was sent, I then got an email hours later letting me know that my
account was back to
normal and got the hold taken off
-The representative then contacted me in the morning like he promised and tried to
help me get the order
back by even looking through his end to see if there was a similar item in stock to
help me get it. He was
unable to help me get the order back because he said they are not in charge of
stock, but he can provide me
with a gift certificate. (This part is important)
-I told him that I would not prefer that certificate and would just want to ensure
that this never happens to
my account again because I wanted to “buy a couch” from Amazon and it is also an
expensive item
-I asked him if he can please make sure and email the account specialist in charge
of my case before he
closed my ticket and find the notes to ensure that this never happens again.
Account specialists write down
notes on their end to ensure that the algorithm does not put your account on hold
again.
-He emailed the account specialist in charge of my case and I received the
following email the next day:

-So I made sure he contacted the account specialist again for me to double check
that this won’t happen
again and boom got everything I needed and now have a method to get accounts back
way faster than
regular methods.