- 61 -

.
. :

Abstract:
This study aimed to identify the quality of the university services provided by the
university of Djelfa, to reveal the student's point of view concerning the services and
the degree of their satisfaction, the study has aimed to know the formed pictures for
students concerning the university of Djelfa, in order to achieve these purposes, the
researcher had framed a group of hypothesis to be tested and analyzed.
Key words: university services, satisfaction.

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- 75 -

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Sig T Beta ( R 2 ) Adjusted (R 2 ) (R)

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Sig T Beta ( R 2 ) Adjusted (R 2 ) (R)

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- 76 -

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- 77 -

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- 78 -

: .
:
.1
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:
.1
.2009
. http://scepye.org/page/haweri.doc .2
.2008 .3
.4
.2008
.2003 .5
.11:15 10.10.2013 : http://www.univ-djelfa.dz/ar .6
. .7
8. Kotler, Philip, and Keller, Kevine, Marketing Management, Pearson, prentice hall, United
States, 12th edition, 2006.
9. Schiffman, Leon, and kanuk, Lazar, Consumer Behavior, Pearson, prentice hall, United States,
9th edition,2007.