Factors Affecting Front-Line Services of the Bureau of Fire Protection in the

Province of Zambales

OBJECTIVE:
The research aimed to investigate the quality of process of front-line services of Bureau of Fire Protection
in Zambales.
To determine and identify factors affecting the service quality of front-line service of BFP Zambales.
The result of the study will be intended to serve as input for improving the service quality of front line
services of BFP Zambales.
To recommended to adopt automated system as the new process of application for fire safety certificates
to solve the weaknesses and shortcoming of the existing process, which will enable the BFP
administrators to adequately manage risks by gaining leverage with customer insights to better improve
services, and by gaining visibility into their operation to increase the level of effectiveness and provide
better services.
RESPONDENTS: Survey-interview with BFP personnel who are from the Fire Stations of Zambales and
Provincial office.

Determinants of Service Quality:

1. Reliability – the ability to perform the promised service dependably and accurately;
2. Responsiveness – the willingness to help customers and provide prompt service;
3. Assurance – a knowledge and courtesy of employee and their ability to convey trust and confidence; 4.
Communication – to keep customers informed in language they can understand and listening to them; 5.
Tangibles – the appearance of physical facilities, equipment, personnel, and communication materials.
Examining the value of fire prevention inspections in commercial occupancies
This research paper will evaluate the value of conducting fire prevention inspections within the
commercial occupancy and the associated reduction in the occurrence of fires. While the fire problem
within the Philippines has experienced a decline in the number of fires and fire related injuries, the reality
is that the nation continues to experience significant fire loss.
With the introduction of more comprehensive codes and standards, the enforcement of fire regulations
becomes paramount in maintaining a fire safe community. Typically, fire prevention enforcement is
accomplished through annual fire inspections performed by the fire department. While personnel within
the fire prevention division have primarily performed fire inspections, increasingly more and more
departments are utilizing firefighters to perform fire inspections in order to meet the increasing demand
for inspections.
The ideal solution for determining the effectiveness of fire prevention activities would be to measure the
number of fires abated by the efforts of fire prevention inspections. However, directly measuring what has
not occurred is not a reasonable means of evaluating fire prevention effectiveness. A reasonable
methodology is found in evaluating the reduction in the number of fires for a defined population through
the efforts of fire prevention. This research demonstrates the positive impact that annual fire prevention
inspections have on reducing the occurrence of fires in the commercial occupancy. As the demand for
budget becomes increasingly more competitive, the need to justify and account for the budget are
substantially escalated, and the efforts of fire prevention are often the victim of budgetary reductions
imposing an unintentional impact to the community.
 ACTION RESEARCH TITLES

 Extent Of The Implementation Of The Fire Prevention Programs Of the

Bureau Of Fire Protection Zambales

Fire safety evaluation and inspection

Fire safety inspection certificate
fire safety for hazardous material

PROPOSED ACTION RESEARCH TITLES

 Factors Affecting Front-Line Services of the Bureau of Fire Protection in the
Province of Zambales
 Extent Of The Implementation Of The Fire Prevention Programs Of the
Bureau Of Fire Protection Zambales
 Examining the value of fire prevention inspections in commercial
occupancies
 Process that applies in government agencies in securing permit prior to
construction and occupancy of the building
 Organizational Development and its Process
 Empower uniformed personnel and improvement of performance
 Organizational Change
 How communication and interaction between different agencies can be
enhanced in process of securing permits to clients
 Uniformed personnel Quality of Service to public Fire Prevention System