PT SANOVA
Doc # : SOP/IT/01
STANDARD OPERATING PROCEDURE
Rev. : 02
Tanggal Effektif : 05 ei 201!
PERAWATAN DAN PERBAIKAN HARDWARE/ SOFTWARE (Effective Date)   (e" 05 201!)
(MAINTENANCE AND REPAIRS OF HARDWARE/ SOFTWARE) $ala%an
: 1 &a'i (of ) 5
(Page)

i. TUJUAN I. PURPOSE  
P'oe&' ini %en*elakan tentang aktivita This procedure describes activity of maintenance
+e'a,atan &an +e'-aikan a'&,a'e  oft,a'e. and repairs of hardware & software.

ii. RUANG LINGKUP II. SCOPE  

P'oe&' ini -e'lak %lai &a'i I&entifikai This procedure is effective starting from hardware/ 
a'&,a'e /oft,a'e a%+ai &engan software identification until documentation of 
+en&ok%entaian ail +e'a,atan &an +e'-aikan. results.

iii. REFERENSI III. REFERENCE  

laal . &a'i Pe'"a'atan Stan&a' Site% Clause 6. from !uality "anagement #ystem
ana*e%en t ISO 3001:2004. #tandard $#% ''()*''+ ,e-uirements.

lal !.!.1 &a'i Pe'"a'atan Stan&a' Site% Clause ..( from Environmental "anagement 
ana*e%en ingkngan ISO 1!001:200!. #ystem #tandard $#% (''()*'' ,e-uirements.

iv. ISTILAH IV. TERMINOLOGY  

IT : Info'%ation Tecnolog" $T ) $nformation Technology 
 

PT SANOVA
Doc # : SOP/IT/01
STANDARD OPERATING PROCEDURE
Rev. : 02
Tanggal Effektif : 05 ei 201!
PERAWATAN DAN PERBAIKAN HARDWARE/ SOFTWARE (Effective Date)   (e" 05 201!)
(MAINTENANCE AND REPAIRS OF HARDWARE/ SOFTWARE) $ala%an
: 2 &a'i (of ) 5
(Page)
Dibat !"#$ Di&#'i)a !"#$ Di)#t*i !"#$
Jabatan (Made by % (Checed by % ( A!!"#$ed by %
IT S&v. +R Di'#,t!'  
Tan-a Tanan
(S%&'a("e%
Tana" (Da(e% 05 ei 201! 05 ei 201! 05 ei 201!
 

PT SANOVA
Doc # : SOP/IT/01
STANDARD OPERATING PROCEDURE
Rev. : 02
Tanggal Effektif : 05 ei 201!
PERAWATAN DAN PERBAIKAN HARDWARE/ SOFTWARE (Effective Date)   (e" 05 201!)
(MAINTENANCE AND REPAIRS OF HARDWARE/ SOFTWARE) $ala%an
:  &a'i (of ) 5
(Page)
v. PROSEDUR (PROCEDURE %

AKTIVITAS / ACTIVITY  KETERANGAN DESCRIPTION 

Pe'a,atan a'&,a'e &an "aintenance of hardware

lai 3#tart4 oft,a'e %eli+ti na%n ti&ak and software covers but 
te'-ata +a&a :
is not limited to )
1. 6+&ate o+e'ating "te%
&an +'og'a% lainn"a. (. 0pdate of operating 
2. 7ack + &ata %inggan system and other  
IT S+v. <R/IT/01/01 (-e'kala).  programs.
Dafta' $a'&,a'e  *. 1ee2ly bac2 up of file
I&entifikai $a'&,a'e/ Soft,a'e Soft,a'e . Pe'ika *a'ingan.
!. Dll8 3periodically4.
35ardware/ #oftware 35ardware & #oftware
$dentification4 8ists4
. Chec2ing of networ2.
. Etc...

7ila ke'akan $a'&,a'e/ $f 5ardware/ #oftware

Soft,a'e &iketai ole damage is detected by 
IT S+v. +e'onal +enggna &i la' IT user/ person outside of $T
<R/IT/01/0 %aka +e'%intaan +e'-aikan
=a&,al  a+o'an $ail so user have to re-uest 
7at Sce&le +e'a,atan a'&,a'e/ oft,a'e a'
Pe'a,atan %elali +engiian fo'% the repair noted in repair 
oft,a'e/ a'&,a'e re-uisition form to $T.
3Prepare "aintenance
$a'&,a'e  Soft,a'e +e'%intaan +e'-aikan
3#chedule and ,eport a'&,a'e/oft,a'e ole
#chedule of software/
of result 5ardware & +e%oon "ang &it*kan ke IT.
hardware4
#oftware7s repairs4

IT S+v.
elakkan +e'a,atan <R/IT/01/0!
a'&,a'e  oft,a'e eai Pe'%intaan +e'-aikan
 *a&,al a'&,a'e/Soft,a'e
3Carry out maintenance of ( ,e-uest/ repair
hardware & software in hardware/ software 4
accordance with schedule4

 Ti&ak (;o)
 +aka a&a
ke'akan>
3any
damage94
IT S+v
 9a (9e) ?atat ail +e'a,atan
3,ecord maintenance
result4

Pe'l *aa
e@te'nal >
3eed Seleai 3End4
e:ternal
service94
 9a (9e)
Ti&ak 3o4

  7
 

PT SANOVA
Doc # : SOP/IT/01
STANDARD OPERATING PROCEDURE
Rev. : 02
Tanggal Effektif : 05 ei 201!
PERAWATAN DAN PERBAIKAN HARDWARE/ SOFTWARE (Effective Date)   (e" 05 201!)
(MAINTENANCE AND REPAIRS OF HARDWARE/ SOFTWARE) $ala%an
: ! &a'i (of ) 5
(Page)

AKTIVITAS / ACTIVITY  KETERANGAN DESCRIPTION 

  7

 ntk $a'&,a'e/ Especially for 5ardware/ 

Soft,a'e "ang %ai &ala% #oftware that is within
no %aa ga'ani &a'i +iak guarantee period from
++lie' %aka IT &a+at supplier ;$T may contact 
Ti&ak 3o4 SOP/P6R?/02 langng %eng-ngi directly the supplier for its
SOP Penga&aan +iak ++lie' te'e-t ntk repairs.
S+a'e+a't/ 7a'ang &an =aa
oft,a'e a&a %elakkan +e'-aikan.
3#%P of Product and
> #ervice #upply4
3any
sparepart/ Penga&aan $a'&,a'e 5ardware and/or software
software94 &an/ata oft,a'e "ang  purchased beyond 
 9a 3=es4 &ila' &a'i lingk+ %aa guarantee period are
<R/IT/01/05 ga'ani %aka teta+ sub<ect to #%P product 
a+o'an ail %engac ke SOP and service supply.
IT S+v. +e'-aikan $a'&,a'e/ Penga&aan 7a'ang &an
Soft,a'e
3,esult report of
=aa.
akkan +e'-aikan &an catat
ail +e'-aikan 5ardware/ #oftware7s
3Carry out repairs and record the repairs4
results4.

IT S+v.
Se'a te'i%a ail +e'-aikan ke
+e%oon
3Deliver repaired item to user4

6e' 
akkan *i co-a ail +e'-aikan
3Perform test to repair result4

O> Ti&ak 3o4

 9a 3=es4

Seleai 3End4

Sparepar 
Apakah
t/ ada
softwarekerusaka
ada ? n?
 

t/
software
?
PT SANOVA
Doc # : SOP/IT/01
STANDARD OPERATING PROCEDURE
Rev. : 02
Tanggal Effektif : 05 ei 201!
PERAWATAN DAN PERBAIKAN HARDWARE/ SOFTWARE (Effective Date)   (e" 05 201!)
(MAINTENANCE AND REPAIRS OF HARDWARE/ SOFTWARE) $ala%an
: 5 &a'i (of ) 5
(Page)
vi. DOKU+EN TERKAIT (RELATED DOCUMENTS %
N!. N!. D!#n (D#c. N#.% J-" (T%(*e%
1 SOP Penga&aan 7a'ang &an =aa
SOP/P6R?/02 3#%P of Product and #ervice #upply4
2 Dafta' $a'&,a'e  Soft,a'e
<R/IT/01/01 35ardware & #oftware 8ists4
 =a&,al  a+o'an Pe'a,atan $a'&,a'e  Soft,a'e
<R/IT/01/0 3 #chedule and ,eport of 5ardware & #oftware7s repairs4
! a+o'an ail +e'-aikan $a'&,a'e/ Soft,a'e
<R/IT/01/05 3,esult report of 5ardware/ #oftware7s repairs4
5 Pe'%intaan / Pe'-aikan $a'&,a'e / Soft,a'e
<R/IT/01/0! ( ReAet / Re+ai' a'&,a'e/ oft,a'e )

vii. CATATAN REVISI (REVISION RECORDS) 

R#v. Tana" (Da(e% A"a)an R#vi)i (Rea+#' ,#" Re$%+%#'%
00 01 =ni 2010 3>une (*'('4 7a' 3ew4
01 02 =li 2012 Revie,  +&ate te'kait &engan +en"eaian *a-atan/+oii +enanggng
(=l" 22012)  *a,a- aktivita (+e'-aan t'kt' o'ganiai)
02 05 ei 201! (a" 5 201!) ena%-akan &ok%en te'kait

VIII. DISTRIBUSI DOKU+EN (DOCUMENT DISTRI-UTION) 

DCR +R CC PPIC P+ PRO 0A +NT HR HSE IT PURC PWC Lab FACC
+a)t#' 1 1 1 1 1 1 1 1 1 1 1 1 1 1
B C &ok%en acan ke'*a ini a' &i&it'i-ikan ke+a&a -agian te'e-t.
- C &ok%en acan ke'*a ini ti&ak +e'l &i&it'i-ikan ke+a&a -agian te'e-t.