Question 1 of 21:

1. Quinn is a friend and HR rep who comes to your staff meeting to explain the healthcare package t
Select an answer:
Quinn is not tuned into the timing of context.
Quinn is not tuned into the channel of context.
Quinn is not tuned into the relationships involved in this context.
Quinn is not tuned into the location of context.

Question 2 of 21:
When discussing a project with a potential client, you want to listen attentively by doing all but:
Select an answer:
making a list of your potential ideas to solve issues that they client is sharing
nodding to show that you are listening and paraphrasing for better understanding
showing empathy in your non verbals
maintaining attentive eye contact

Question 3 of 21:
When pitching an idea, it is a good idea to follow the _____ format.
Select an answer:
What, How, Why
How, Why, What
What, Why, How
Why, How, What

Question 4 of 21:
Conrad wants to advance his career, but is not sure what to focus on. As a recruiter, why would yo
Select an answer:
It is the only value companies want.
It is a critical factor in choosing managers.
It will round out your résumé.
It is the foundation for making a higher salary.

Question 5 of 21:
 You notice an employee at lunch who gets along easily with others, smiles, seems calm, and alway

Select an answer:
They are a sign the employee is trying to impress the boss.
They build jealousy and envy.
They make the employee the cool person to hang out with.
They build rapport and trust.

Question 6 of 21:
Bob is meeting with a potential client who asked him to design a training series for his staff. If Bo
actions is incorrect?
Select an answer:
Meet with the client to discuss preferred visuals for the presentation.
Meet with the client to understand the context in which the staff communicates.
Meet with the client to discuss the message that the client wants to communicate with the training ser
Meet with the client to understand the intended audience.

Question 7 of 21:
Shiloh asks her boss, "We need additional funds for Project Z to be successful. Can you approve this new
Select an answer:
It is missing the next steps for the decision maker.
It is missing the sense of urgency only.
It is not direct, and it is missing the why.
It is direct but does not include a clear reason for the action.

Question 8 of 21:
Which of these is a suggested tip to help you exude warmth and confidence?
Select an answer:
Pace confidently back and forth while speaking.
Adjust your posture to match your audience.
Commiserate about the extra hours everyone has had to work lately.
Smile authentically.

Question 9 of 21:
Which choice is NOT one of the four building blocks of communication?
Select an answer:
effective listening
the message
the presentation
the people

Question 10 of 21:
Sarah is meeting with a client and should apply the Think, Feel, Do model in her interactions by doing th
Select an answer:
Think about how her audience should feel about her message.
all of these answers
Think about how she phrases her words so that her audience will understand her meaning
Think about how she wants her audience to perceive her message

Question 11 of 21:
What question should you ask yourself when you need to rapidly respond to a situation that caught you
Select an answer:
What do I do right now?
What do I know?
Who does this affect?
Am I going to be fired?

Question 12 of 21:
In this course the term ‘people’ in a communication scenario are described as:
Select an answer:

the people, describes the audience involved in a communication event and their mental mindset

the people, describes the group involved in presenting the communication strategy to the client
the people, describes the staff involved in designing the communication strategy
the people, describes the population that the communication strategy will engage

Question 13 of 21:
James is conducting a meeting with team members across the country. Which action can he take to ensu
Select an answer:
Ask a question, and then patiently wait in silence for each person to share ideas.
 Schedule the meeting, even if some people cannot attend.
Ask all attendees to repeat themselves.
Ask a question, and then let everyone have an open discussion.

Question 14 of 21:
When two people are conversing, what is NOT considered part of the message?
Select an answer:
the words that are spoken or written between the sender and the receiver
the tone of voice used by the sender
the location in which the communication is taking place

Question 15 of 21:
Johanna is crafting an email to her 100 direct reports on a new process. How can she keep her email sho
Select an answer:
Include all the details at the end of the first two sentences, since no one will read them anyway.
The first sentence is the main purpose, and the second sentence is the action.
Edit the tone and accuracy by ensuring the message is strict.
The first paragraph is the main purpose, and the second paragraph is the action.

Question 16 of 21:
Mark was surprised that his proposal was rejected by the client. He spent a long time listening to the clie
sending it via email so that he would make the agreed upon deadline. What did Mark miss from a chann
Select an answer:
Mark should have sent his visuals in Prezi vs Power point format since that is what his client preferred.
Mark should have sent a voice over along with his visuals for better understanding.
Mark should have sent a written proposal vs a set if visuals.
Mark should have worked through a better timeline so that he could present and discuss his pro

Question 17 of 21:
You and your boss are having some difficulty seeing eye to eye on a work project. What would be the b
Select an answer:
an impromptu conversation about the topic at a staff function.
an email from you asking for a good time in the upcoming days to discuss the issue face to face
a phone call while you know she is driving to a conference for a timely chat
an email presenting your viewpoint and asking for her response
 Question 18 of 21:
Ratino is working on how to process criticism at work, so he can influence the conversation to a solution
Select an answer:
He should assume positive intent.
He should say, "Thank you."
He should empathize.
He should say, "Yes, and…."

Question 19 of 21:
When presenting up, it is suggested that you start your presentation with your _____.
Select an answer:
best joke
data
name and address
conclusion

Question 20 of 21:
When deciding how to explain something, you must first consider whether you need the _____ or the ___
Select an answer:
process; product
product; conclusion
good news; bad news
pros; cons

Question 21 of 21:
When explaining a process or providing instruction, why is it important to separate information into thre
Select an answer:
Our brains consider it a challenge to figure out what another person is trying to convey.
If learners cannot understand messages after the third time, they should not be performing the tasks o
Our brains decode differently, so the message should be delivered with the who, what, and where logi
Our brains operate more efficiently when we think and receive information in sets of three.
s the case?