SN Question

1 Define operations management (4 Marks)

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2 Give 1 example of a transforming resources (2 mark)
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3 Give 2 differences between goods and services (4 marks)
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4 State 5 key performance objectives in a business (5 marks)
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5 Define speed as a performance objective in a business (3 marks)
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6 Give an example of trade off between two performance objectives in a business (4 marks)
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7 Define Total Quality Management (3 marks)

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8 Define Supply Chain (3 marks)
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9 Difference between the upstream and downstream in an operation (3 marks)
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10 Define supply chain risks (3 marks)
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11 Explain 2 supply chain risks in an operation (6 marks)
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