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Taking an exam is the final step to earning an ISA certification. When you go
through the check-out process to pay an application fee, you will be prompted to
confirm that you are aware of, have met, and can document that you meet all the
following requirements:
Once you successfully pass the exam you will receive a digital badge and if you
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Once you successfully pass the exam, you will receive a digital badge, and if you
choose, you will be listed in the ISA Credential Directory.
Application Fees
Submit payment to apply for the chosen certification when you are ready to take
the exam and can confirm that you meet the requirements to sit for the exam.
You will be notified by email with next steps to schedule your exam.
CAP
CAP Requirements
CAP Application Fee
347 USD — ISA Members
467 USD — Non-members
CCST
CCST Requirements
CCST — Level I Application Fee
331 USD — ISA Members
415 USD — Non-members
CCST Specialist — Level 2 Application Fee
315 USD — ISA Members
397 USD — Non-members
CCST Master — Level 3 Application Fee
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Register for one of the CCST review courses and apply for certification for no
additional fee. The following courses qualify: Level I Review Course (TS00), Level II
Review Course (TS02) or Level III Review Course (TS03). You will automatically
receive an exam invitation once you start the course. By paying for the review
course, you are confirming that you are aware of, have met and can document
the requirements for the certification level for which you are applying.
Payment Methods
ISA accepts payment for exam fees by check, certified check, money order, PayPal
payment, wire transfer in US Dollars, or credit card. Make checks payable to ISA.
For wire transfer account information, please contact ISA Customer Service. The
following credit cards are accepted: AMEX, Discover card, Master Card, and VISA.
Purchase orders are not accepted.
Exam Scheduling
your exam window deadline by accessing the “My Credentials” tab in your ISA
account.
It is important to be certain when selecting the method and time you want
to take the exam. You may incur fees if you change the time and method of
testing. Exams must be scheduled in advance as follows:
Candidates in the United States and Canada: You must submit your
scheduling request at least two calendar days prior to your desired exam
date
Candidates in other countries: You must submit your scheduling request at
least five calendar days prior to your desired exam date
If you do not receive confirmation of your scheduled exam within two business
days of submitting the request, please contact Scantron by phone at +1 919-572-
6880 or email candidatesupport@scantron.com.
Exam Windows
If you are applying for CAP or CCST certification, you have a twelve-month exam
window. You may take the exam at a test center or online during one of three
exam windows (see chart below). Each exam window will have a deadline for
applications to be submitted. Eligible candidates will only be able to take the exam
during the following exam windows.
2022 Window 3:
1 November 2022 – 15 September 2022
31 October 2023
2023 Window 1:
1 March 2023 – 28 15 January 2023
February 2024
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2023 Window 3:
1 November 2023 – 15 September 2023
31 October 2024
Passing Scores
A modified Angoff Method is used to determine the pass point for each form of
each exam. The modified Angoff Method uses expert judgements to determine
the difficulty level of the exam. The easier the exam, the higher the pass point.
Likewise, the more difficult the exam, the lower the pass point. The following is a
basic outline of the modified Angoff Method (some details have been omitted):
If you feel you were wrongly denied certification, either original or renewal, from
the CAP or CCST programs, then you have the right to appeal. Review
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Exam Procedures
Cancelling an Exam
Rescheduling Exams
There is no rescheduling fee to change the time and date from
one online exam appointment to another online exam
appointment. However, it must be changed no less than 24
hours prior to the scheduled appointment date and time.
If you are within your exam window, you may retake a missed
exam. However, there will be a reschedule fee, payable to ISA. To
reschedule, email certifications@isa.org or contact customer
service at info@isa.org or +1 919-549-8411 with your request.
Exam Results
ISA does not provide a passing score; you are only notified
whether you passed or failed. If you fail an exam, you will receive
a score report that lists the domains and indicates the
percentage of questions answered correctly within each domain.
Note that the percentages are not used to calculate a candidate’s
passing score.
Certification Links
Recertification
Certificate Programs
Contact Scantron
Scantron's business hours are Monday through Friday from 8:30 a.m. to 5:30
p.m. and Saturday from 8:30 a.m. to 4:00 p.m. Eastern Time, excluding
holidays. Voice mail will accept candidate inquiries outside of these business
hours.
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