EMPLOYEE ENGAGEMENT

Retain top talent, increase

productivity, and improve
company culture
Meet the new standard in employee experience management

Introduction
In today’s environment, leaders need to take a more holistic approach to gauging employee sentiment; one that includes
well-being, DEI, sense of belonging, and sense of purpose. Leaders need to be able to listen to and acknowledge employee
feedback and leverage it to form new habits that improve the employee experience. The most successful companies are
moving beyond measuring employee engagement alone to measuring the holistic employee experience on an ongoing
basis – in a way that doesn’t overburden their people.

THE EX25 SOLUTION OVERVIEW

Leveraging years of client research and multiple global validation studies, Qualtrics has developed the EX25, an industry-
leading holistic approach to measuring and optimizing employee experience. Engagement, as a single metric, is no
longer sufficient. We have created a new set of KPIs that simplifies the engagement metric and adds new measurements
on inclusion and well-being. Our in-house team of organizational psychologists also identified 25 of the most impactful
drivers for these KPIs, which include trust, safety, respect, and work-life balance. With EX25, organizations can holistically
understand employee experience and where to focus to drive impact, without adding more burden to their employee
listening program.
EX25 FEATURES
By providing a validated framework to measure the employee experience, the EX25 gives employers confidence to make
more informed decisions about what will enhance performance and attract top talent. Employers can also customize this
framework to determine how often they need to ask employees for their feedback.

The EX25 includes:

Ǩ A program design guide that helps employers pulse their employees at the right cadence for them, so they can stay
in tune with employees throughout the year while avoiding survey fatigue

Ǩ A comprehensive library of scientifically validated items, including 5 KPIs to track employee experience and 25 drivers,
critical topics that impact KPIs

Ǩ A comprehensive communications guide and templates to help HR position the program in the best way for
enhanced results

Ǩ Dashboard templates with DRIVERS OF EX EX KPIs

pre-built analysis of employee

Authority & Managing Performance &
feedback to help managers and Empowerment
Collaboration Communication
Change Accountability
ENGAGEMENT
leaders understand and address
QUARTERLY SIGNAL

the top drivers of employee EXPERIENCE VS

Psychological EXPECTATIONS
Recognition Resources Respect Role Fit
engagement across their teams Safety

Ǩ Benchmarks that illustrate

INTENT TO
STAY

how a company’s employee Safety

Survey
Follow-Up
Trust in
Leadership
Trust in
Manager
Work-Life
Balance

experience compares to others

INCLUSION
in the same industry
BI-ANNUAL SIGNAL

Customer Growth &

CSR Ethics Innovation
Ǩ Expert-designed action Focus Development
WELL-BEING

guidance that helps managers

meaningfully improve on each Living the Pay & Strategic
Training Work Process
Values Benefits Alignment
experience driver

Schedule a demo to see the EX25 in action.

Qualtrics is the world’s leading experience management platform. With Qualtrics XM you can create,
monitor, and manage every experience on a single platform. Our advanced artificial intelligence and
machine learning helps uncover deep insights and makes connections between your customer, employee,
product and brand experiences to help close experience gaps and drive value back to the bottom line.
Learn more at qualtrics.com