Case Analysis for Module 1

The Robinsons family went on a 3-day weekend getaway in a popular resort in Visayas, the Coral Resort, which
takes pride in its hospitable service, first rate cuisine, and well-maintained resort facilities. Martin Robinson,
president of an American multinational company based in Manila, took his wife Angie and children, Patty,
aged 6 and Geoff, aged 5, to this beautiful resort to celebrate their wedding anniversary. The first day was
enjoyable because the children had a great time at the resort’s refreshing family with local cuisine and every
staff was courteous and cheerful. On the second day, Angie woke up and started to look for patty and she was
nowhere to be found. Geoff was with his dad the whole afternoon walking by the beach. After searching for 30
minutes with the help of some hotel staff, Patty was found in the swimming pool, already dead. One of the
staff immediately performed a standard CPR but to no avail. Can the Robinsons family hold the hotel liable for
the death of their daughter? Would you consider the resort negligent in this situation?

Answer: As stated by the law under Section 13. General Rules on the Operation and Management of Resorts
EXECUTIVE ORDER NO. 120 about REPUBLIC ACT NO. 7160, OTHERWISE KNOWN AS THE LOCAL GOVERNMENT
CODE OF 1991.
b. Lifeguard and security. All resorts shall provide the services of a sufficient number of well-trained lifeguards
duly accredited by either the Philippine National Red Cross, the Water Life Saving Association of the
Philippines, or any recognized organization training or promoting safety objectives, and adequate security
whenever there are guests.
c. Medical Services.
All resorts shall provide the services of a physician, either on-call or on a full-time basis, depending on their
volume of operation and accessibility to a hospital or medical centers. Also, resorts shall employ adequate
first-aiders who have completed a course in the first aid duly certified by the National Red Cross or any other
organization.
e. signboards shall be conspicuously displayed outside the establishment showing clearly the name and
classification of the resort as determined by the Department.
f. Beach and lakeside resort. There shall be placed on a beach or lakeside resort an adequate number of buoys
which shall be spread within the area to be determined by the resort owner or keeper is safe for swimming.
h. Precautionary measures. In no case shall the resort management allow swimming at the beachfront beyond
10:00 p.m. and appropriate notice shall be posted to inform the resort guests of this regulation.
2. Night swimming at the pool shall be allowed only if there are adequate lifeguards on duty and when the
pool premises are sufficiently lighted.
3. Management shall post sufficient and visible signs in strategic areas in the resort or at the beach to warn
guests/customers of the presence of artificial or natural hazards, danger areas or
From public pools to private pools, to even resort pools, drowning accidents can—and do—happen
everywhere. Children, teenagers, and adults alike are all prone to injuries that can result from a near-
drowning experience, which is why it is so important to ensure that the proper safety precautions are taken at
all times. It is when swimming pool safety regulations are not followed to a tee that drowning accidents are
most likely to occur.
With the question asked whether to hold the resort liable for the incident that happened, my answer would
be yes. The incident might be prevented if there are enough hotel staff designated in the area to look after the
welfare of their guests. As the saying goes, prevention is better than cure.

Research Assignment
In the mid-1990s, senator Joker Arroyo and Congressman Teodoro Locsin Jr., filed a criminal complaint against
the owners and management of the Peninsula Hotel in Makati City. Both gentlemen allegedly received verbal
and physical abuse heaped by an apparently drunk foreigner at the lobby of the hotel. Look up the details of
the case in the Internet. Discuss the potential liability of the hotel if the case prospered. If you were the hotel
general manager, how would you handle the situation? Suggest ways in which the hotel managers can handle
commotions between hotel guests.

Answer: If the group of Teddy Boy Locsin, Joker Arroyo, Conrad de Quiros, Adrian Cristobal formally filed a
complaint against the Manila Peninsula hotel’s management due to the scuffle that took place, a big chance
that the group will win against the hotel. As part of the management, I firmly believed that no one should be
biased when making abrupt decisions during commotions, a fair judgment should take place. In my point of
view, Peter Schori, food and beverage director of the Manila Peninsula should have handled the commotion
pretty well in a calm and gentlemanly manner between both parties. Schori, being the mediator himself,
should have invited the group to a private room to sit down and talk. Providing refreshment to the intoxicated
unnamed foreigner to relieve him. I believe it was all miscommunication and the egos. The best solution is to
calm down and talk it out.

Case Analysis for Module 3

Case of Rampant Sex Tours in the 1970's In the 1970s, many travel agencies and tour operators were
clandestinely engaged in sex tours wherein the focal point of the group tour packages was neither the
beautiful tourist attractions of the country nor the renowned hospitable service of the Filipinos, but the
incorporation of illicit liaisons with Filipina women in the tour package. Some of these women were even
recruited from the rural areas of the country. Prostitution became rampant not only in Manila but also in
other cities like Olongapo and Cebu. To some extent, minors were also exploited. The clientele coming from
Middle Eastern European and Asia-Pacific countries trooped in busloads. The largest contingent came from
Japanese market. The country was depicted as a prime destination for this type of tour packages during that
decade. In this present decade, the limelight on this type of tours have been taken away from the Philippines
by other more open countries like Thailand, India, Latin America and Eastern European countries. What are
the social costs of this type of tourism product? Does it fit well in the Philippines culture and tradition? What
measures can the government undertake to prevent a repeat of this era? What laws can safeguard the ethical
conduct of travel agencies and tour operators?

Answer:

I must say that the case of the rampant sex tours in the late ’70s has greatly damaged the image of the
country because of this practice. The case was against our culture and tradition as a conservative and religious
country. The poor economic situation may have forced those who have engaged in the practice to survive. I
am pretty sure that the government knows how to already deal with this kind of situation because it happened
before. It is not the sole obligation of the government to take this seriously but the whole society, everyone
should be vigilant and proactive to report suspicious or unethical practices that may damage our image as a
well-known tourist destination, as stated under R. A. 9593,
OTHERWISE KNOWN AS THE TOURISM ACT OF 2009
Under the authority vested in the Secretary of the Department of Tourism under Section 107 of the Act,
otherwise known as the Tourism Act of 2009, the following Implementing Rules and Regulations (IRR) are
hereby promulgated:
Rule I – General Provisions
Section 1 – Declaration of Policy.
The State declares tourism as an indispensable element of the national economy and an industry of national
interest and importance, which must be harnessed as an engine of socio-economic growth and cultural
affirmation to generate investment, foreign exchange, and employment, and to continue to mold an enhanced
sense of national pride for all Filipinos. Towards this end, the State shall seek to:
(a) Ensure the development of Philippine tourism that is for and by the Filipino people, conserve and promote
their heritage, national identity, and sense of unity;
(b) Recognize sustainable tourism development as integral to the national socio-economic development
efforts to improve the quality of life of the Filipino people, providing the appropriate attention and support for
the growth of this industry;
(c) Promote a tourism industry that is ecologically sustainable, responsible, participative, culturally sensitive,
economically viable, and ethically and socially equitable for local communities;
(d) Create a favorable image of the Philippines within the international community, thereby strengthening the
country’s attraction as a tourism destination and eventually paving the way for other benefits that may result
from a positive global view of the country;
(e) Develop the country as a prime tourist hub in Asia, as well as a center of world congresses and
conventions, by promoting sustainable tourism anchored principally on the country’s history, culture, and
natural endowments, and ensuring the protection, preservation, and promotion of these resources; and
(f) Encourage private sector participation and agri-tourism for countryside development and preservation of
rural life.
Section 2 – Objectives.
To pursue the above declaration, the following objectives are hereby adopted:
(a) Develop a national tourism action plan and work for its adoption and implementation by national and local
governments;
(b) Encourage activities and programs which promote tourism awareness, preserve the country’s diverse
cultures and heritage, and instill a sense of history and a culture of tourism among the youth and the
populace;
(c) All things being equal, grant preferential treatment to the employment of Filipino nationals in tourism-
related enterprises;
(d) Provide full government assistance by way of competitive investment incentives, long-term development
fund, and other financing schemes extended to tourism-related investments;
(e) Ensure that tourism development protects and promotes the general well-being of the Filipino people,
particularly in the area of investment, to include the monitoring and prevention of any act of profiteering or
speculation to the detriment of residents, as well as the exploitation of women and children in tourism;
(f) Encourage competition in the tourism industry and maximize consumer choice by enhancing the continued
viability of the retail travel industry and independent tour operation industry;
(g) Enhance the collection, analysis, and dissemination of data that accurately measure the economic and
social impact of tourism in the country to facilitate planning in the public and private sectors;
(h) Ensure the right of the people to a balanced and healthful ecology through the promotion of activities
geared towards environmental protection, conservation, and restoration;
(i) Develop responsible tourism as a strategy for environmentally sound and community participatory tourism
programs, enlisting the participation of local communities, including indigenous peoples, in conserving bio-
physical and cultural diversity, promoting environmental understanding and education, providing assistance in
the determination of ecotourism sites and ensuring full enjoyment of the benefits of tourism by the concerned
communities;
(j) Strengthen the role of tourism councils and encourage the participation of non-governmental organizations
(NGOs), people’s organizations (POs), and the private sector in initiating programs for tourism development
and environmental protection;
(k) Promote the progressive development of existing civil aviation, land, and sea transportation policies as they
relate to tourism, in consonance with existing bilateral agreements and inter-agency pronouncements;
(l) Promote and ensure the convention-handling capability of the country as a world-class convention center;
(m) Achieve a balance in tourism development between urban and rural areas to spread the benefits of
tourism and contribute to poverty alleviation, better access to infrastructure, and a reduction in regional
imbalances;
(n) Enhance capability-building of local government units (LGUs), in partnership with the private sector, in the
management of local tourism projects and initiatives, thereby ensuring accessible and affordable destinations
throughout the country, especially in areas which have shown strong comparative advantage;
(o) Maintain international standards of excellence in all tourism facilities and services, and promote the
country as a safe and wholesome tourist destination;
(p) Enhance international business relations for the support of tourism projects of the private sector, through
partnership, joint ventures, and other cooperative undertakings involving local and foreign investors;
(q) Support the establishment of Tourism Enterprise Zones (TEZs), which will provide the necessary vehicle to
coordinate actions of the public and private sectors to address development barriers, attract and focus
investment on specific geographic areas and upgrade product and service quality; and
(r) Ensure a sustainable funding mechanism for the implementation of tourism policies, plans, programs,
projects, and activities. Guided by these laws I am hoping that we are heading in the right direction to
practicing sustainable tourism.

Research Assignment for Module 3

If you were to organize a tour for 40 Australian senior citizens who are coming to the Philippines for the first
time and you along with one colleague, are to do the tour guiding in Paoay, Ilocos Norte for four days,
inclusive of bus travel, present a tour plan comprising of an iterinary and things you have to remember to
make the trip memorable, organized and safe. What laws do you need to observe? Surf the internet and learn
more about Paoay, Ilocos Norte to help you in planning.

Answer: Ilocos Norte has a bit of everything you’d look for in a weekend or holiday destination. It has
beautiful, natural attractions, historical sites, rich culture, and delicious food. Considering a tour
Case Analysis for Module 4

Ana Karenina Chua, a Chinese matriarch of an enterprising family was treated to a sumptuous lunch by her
children in celebration of her 65th birthday. She was brought to her favorite casual dining Filipino restaurant
in Quezon City. Among the many s=dishes ordered was the family’s’ favorite, Kare-kare (oxtail stew with
peanut sauce) for which the restaurant was known for. After some jolly conversations and a few bites on the
appetizers, fresh lumpia (vegetable spring rolls), Mrs. Chua noticed a foreign object submerged in the peanut
sauce of the oxtail stew. To everyone’s surprise, it was a used Band-Aid strip mixed with the vegetables. Some
members of the family already ingested some of the oxtail stew. one sibling had to go to the restroom due to
discomfort. They called on the restaurant manager to inform him of the situation. The eldest son managed to
take some top view photos with his camera of the Band-Aid strip. The manager was very apologetic and
volunteered to replace the contaminated dish. He even suggested that the meal was on the house. What are
the liabilities of the restaurant in this case? What are the possible remedies? Will reporting of the incident to
the media help? How can restaurants prevent contamination? What are the worst possible consequences of
this kind of situation?

Answer: As mandated by the law, under the 1987 Constitution, there are provisions designed to widen and
popularize culture and artistic creations to provide cultural opportunities. Among its cultural opportunities are
restaurants. Restaurants, as defined by the law are any establishment offering to the public refreshments
and/or meals. Food, being a human basic necessity to survive must be clean and healthy before consumption
to ensure safety. The law sets standards to make sure that there are organized, adequate and safe operations
happening in every establishment. Tourism Department stated that for an establishment to operate they need
to pass accreditation, although not mandatory, it increases the marketability of a tourism-related
establishment. The purpose is to meet minimum requirements to operate the right way. In the case of Ana
Karenina Chua, it was the restaurant's responsibility to make sure every food taken out from the kitchen and
served to the guests must be clean and healthy. Though in certain situations just like what happened I agree
with what the manager did, he was sincerely apologetic and did what he needs to do to compensate for the
damage. However, on my end, I felt that there should be more to do. The manager should advise the family
that if any of the family members feel ill after dinner contact the restaurant to assist them for any medical
checkup, again the restaurant must be involved. For me, reporting it to social media has always its pros and
cons. By how it was depicted in the story, the restaurant was known for its famous dish, stating it to be
“known” means a lot of people patronizes the Filipino restaurant, which means they’ve been in the business
for quite some time so they knew how to operate the right way. My take on this is that the proper
management involved in the kitchen operation should be more careful and observant with all the dishes being
served. Food contamination is a serious case that can happen in every restaurant. It can be prevented if the
management will be careful and strict to impose what the law states. If not, I’m afraid losing clients and
license to operate may lead to closure.

Research Assignment for Module 4

Former Pasay City Mayor Wenceslao Trinidad implemented crackdown on establishments with lewd shows in
his vow to clean up the city of criminal elements. Surf the internet and check out if there are other mayors and
governors doing the same drive. Discuss the impact of such move by a local government official.

Answer: In the present times, there are local government officials that are still up to implementing actions
against public lewd shows just like how the former Pasay City Mayor Trinidad did. Setting up an example to be
fair and doing what is right nowadays is truly a heroic action. An excerpt from the R. A. 9593, OTHERWISE
KNOWN AS THE TOURISM ACT OF 2009, our government should take appropriate attention and support for
the growth of our country. Create a favorable image of the Philippines and ensure that tourism development
protects and promotes the general well-being of the Filipino people, particularly in the area of investment, to
include the monitoring and prevention of any act of profiteering or speculation to the detriment of residents,
as well as the exploitation of women and children in tourism. It is the government's responsibility to make
sure exploitation of any human form should not be visible to the public. If every government official will be
serious about taking part in this advocacy I am sure that it would be a peaceful and wonderful country to live
in.

Assessment Activity No. 1 for Module 5- 8/10 score

1. Payment of the purchase price.- Stage 3

2. Setting the price and object of the sale.- Stage 2
3. Tendering an offer to the seller.-stage 1
4. Delivery of the things sold.—stage 3
5. Payment of reservation fee.- stage 3
6. Haggling over of the price.- stage 1
7. Advertising one’s product for sale.- stage 1
8. Placing the agreement into writing.- stage 2
9. Determination of the terms of the agreement.—stage 2
10. Payment of the deposit.---stage 3

Research Assignment for Module 3

4 Days- Trip Plan

DAY 1: Arrival
8:00AM: Arrival at Paoay, Ilocos Norte via Bus and Breakfast.
10:00AM-11:30AM: Take a walking tour around the city
12:00PM-1:00PM Check in at Fort Ilocandia Resort Hotel and lunch.
3:00PM-5:00PM: Paoay Lake National Park Tour
6:00PM: Back at the Hotel, rest and let the tourist be familiar with the place.
8:00PM: Dinner at the Hotel

DAY 2-City Tour + Culture + Food Trip

8:00AM: Breakfast/ Meet at the Front Desk prepare for tour
09:00AM-12:00NN - Start of Paoay Tour. Visit Paoay Church and Malacañang of the North, which are often
included in a cultural tour in Ilocos Norte
12:00NN - Lunch at Paoay
01:30PM-06:00 PM - Continuation of cultural city tour. Visit Museo Ilocos Norte and chill at the Rizal
Amusement Park
06:00PM - Dinner at Saramsam Ylocano
08:00PM - Back at the hotel.

DAY 3: Museum Tour + Vigan Excursion

8:00AM: Breakfast/ Meet at the Front Desk prepare for tour
9:00AM-12:00NN: Join a Vigan trip from Laoag. Visit Plaza Burgos, Crisologo Museum, Calle Crisologo, Syquia
Mansion, and many more
12:30PM-1:30PM: Stop for Lunch
2:00PM-4:00PM: Continuation of the Vigan Excursion
5:00PM- Back at the Hotel
8:00PM: Dinner

DAY 4: Sightseeing + Departure

8:00AM - Leisurely breakfast at the hotel
09:30AM-12:00 NN - Visit the Bangui Windmills, Patapat Viaduct, and Kapurpurawan Rock Formation, which
are often combined in an Ilocos Norte tour
01:00 PM - Lunch in Laoag City.
01:30 -Hotel check out
2:00PM- 5:00PM: Shopping for souvenirs
6:00PM: Dinner
8:00PM Departure from Paoay, Ilocos Norte to Manila

Some Laws to be observed:

1.)Accreditation Under International Air Association (IATA)
2.)Accreditation of Tour Guides
3.)Responsibilities of Business Entities Engaged in Travel and Tour Services