POSSIBLE QUESTIONS FOR INITIAL AND FINAL INTERVIEW

Tell me about yourself?

• My name is Mary Joy. I was born and raised in Taguig City. I am someone who
believes that my personality will be a big asset to an employer, not least because
of my dedication to my work, my willingness to go above and beyond what is
required, and also my hunger for learning and developing new skills.

2. What are your strengths and weaknesses?

•One of my greatest strengths is my ability to learn fast on the job and teach
myself different skillsets. And while I don’t have much experience in customer
service, I think my ability to learn will help me overcome that obstacle quickly.

3. What’s your idea of a call center?

•For me, a call center is the frontline of all customer interactions. It’s the job
of all call center agents to listen and understand customer concerns while also
providing helpful information. At the end of the day, customer service call centers
need to create satisfied customers with every call.

4. .Why do you want to work in a call center?

•Im excited to work in a fast-paced environment that will challenge me to use all
of my skills to solve problems and improve the customer experience. I love flexing
my communication skills and interacting with customers

5. What is your idea of quality of customer service?

•My idea of quality customer service is being able to provide customers with
friendly, professional service that not only solves their problems or answers their
questions, but also leaves them feeling satisfied with the service they received.

6. How would you handle a call from an angry customer?

• I think the first step is to stay calm and express to the customer that you
understand them. I think it’s also important to remember that it isn’t personal,
and the best way to escalate the situation is to work towards a solution.

7. What will you if the customer abuses you on the phone?

The first thing I will do is to stay calm and listen to the customer problem and
try to figure out what made him/her annoyed. Then I will assure to him/her to solve
their problem. And the last thing that I will do is to identify the root-cause that
creates problem to the customer, fix it, and ensure it never happens again.

8. What is your expecetd salary?