ORAL COMMUNICATION IN CONTEXT

(WEEK 2- Day 2)

Name of Learner: __________________________________

Grade Level: ______________________________________
Section: __________________________________________
Date: ____________________________________________

LEARNING ACTIVITY SHEET

(Features of an Effective Communication)

Brief Discussion of the Lesson

Miscommunication or communication breakdown refers to a total cessation of interaction. When

we talk about “Effective Communication” one thing that comes in our mind is, what are the basic
principles of “effective communication”?. These principles tells us how our message can become
effective for our target group and may help to avoid miscommunication.

These principles commonly known as 7 C’s of effective communication.

1. Completeness
Complete communication is essential to the quality of the communication process in
general. Hence, communication should include everything that the receiver needs to hear for
him/ her to respond, react, or evaluate properly.
Answering the five W’s helps make messages clear: Who, What, When, Where and Why.
Message Receiver- either listener or reader, desire complete information to their question.
Example: suppose you are a student who are going to conduct an interview for a certain
subject, you are going to ask a Brgy. Official regarding the Proper Waste Segregation in
your community. In that case, the official have to provide the complete information in a
short span of time. And if possible, he/she should provide extra information which may
help you.
 In that way, you are well-informed about the topic that was given to you and you‘ve
got the necessary information that you needed from that interview.
2. Conciseness
Conciseness does not mean keeping the message short, but making it direct or straight to the
point. Insignificant or redundant information should be eliminated from the communication
that will be sent to the recipient.
 For achieving the conciseness you have to consider the following.
1. Avoid wordy expression
Example: Instead of saying “At this time” you can just use a concise word
“now”.

2. Include only relevant material

  Stick to the purpose of the message, you should delete irrelevant words and avoid
long introduction and unnecessary explanation.
3. Avoid unnecessary repetition.
 Use shorter name after you have mentioned the long one.
Example: Spectrum Communication Private Limited, use spectrum for the next
mention.

 Use pronouns or initials.

Example: Instead of World Trade Organization use WTO.
You can use IT for Information Technology. (Keeping in views that receiver
knows about these terms.)
3. Consideration
To be effective, the speaker should always consider relevant information about his/her
receiver such as mood, background, race, preference, education, status, and needs, among
others. By doing so, he/she can easily build rapport with the audience.
Three specific ways to indicate consideration:
 Focus on “you” instead of “I” or “We”.
 Show audience benefit or interest of the receiver.
 Emphasize positive, pleasant facts.
ALWAYS WRITE A MESSAGE IN SUCH A WAY HOW AUDIENCE
SHOULD BE BENEFITED FROM IT.
Example: We Attitude: “I am delighted to announce that we will extend to make
shopping more.”
You Attitude: “You will be able to shop in the evening with the extended
hours.”
 Readers may react positively when benefit are shown to them.
 Always try to address his/her need want.
4. Concreteness
Effective communication happens when the message is concrete and supported by facts,
figures, and real-life examples and situations. In this case, the receiver is more connected to
the message conveyed.
The following guidelines should help you to achieve concreteness.
1. Use specific facts and figures.
2. Choose image building words.
5. Courtesy
The speaker shows courtesy in communication by respecting the culture, values, and beliefs of
his/her receivers. Being courteous at all times creates a positive impact on the audience.
 Courteous communication generate a special tone in their writing and speaking.
The following are suggestions for generating a courteous tone:
 Be sincerely tactful, thoughtful and appreciative.
 Use expressions that show respect for others.
 Choose nondiscriminatory expressions.
6. Clearness
 Clearness in communication implies the use of simple and specific words to express ideas. It
is also achieved when the speaker focuses only on a single objective in his/her speech so as
not to confuse the audience.
 You should always choose precise words.
 Always choose familiar and easy words.
 Construct effective sentences and paragraphs.
7. Correctness
Correctness in grammar eliminates negative impact on the audience and increases the
credibility and effectiveness of the message.
The term correctness, as applied to business messages also mean three
characteristics:
 Use the right level of language. (formal, informal, substandard)
 Check the accuracy if figures, facts and words. (Verify your statistical data, double
check your totals)
 Maintain acceptable writing mechanics. (Proper use or Confusing words. e.g., a, an,
accept, except,)

Learning Competency

 Explains why there is a breakdown of communication. (EN11/12OC-Ia-5)

 Uses various strategies in order to avoid communication breakdown. (EN11/12OC-Ia-6)

ACTIVITY 1

Directions: Read the following situations and answer the questions below.

1. Your mother was informed about an upcoming meeting regarding the

graduation ceremony. She said, “Our neighbor told me about a meeting,
what is it all about?”
Question: How would you reply to this query keeping the five W’s guideline in mind?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
__

2. You are the president of an association in your school and have received
the following inquiry from your member, “I think I would like to attend
my first meeting of the association, will you please tell me where the
next meeting is being held?”
 Question: How would you reply to this inquiry keeping in mind the Completeness of
the message?

______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
__

ACTIVITY 2

There are useful ways to ensure good, active and effective communication. All of us
communicate every day, and the better we communicate the more credible we are as a person.
Directions: Read and answer the following questions:

1. What common miscommunication do you usually have at home? How do you resolve it?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
_______________
________________________________________________________________________
_____________________________

Reflection:
Recall a misunderstanding, a quarrel or a fight between you and another person Analyze why it
happened and what caused it by looking at the principles that was not properly understood. Recall how
the problem was resolved?

_____________________________________________________________________________________
________________________
_____________________________________________________________________________________
________________________

_____________________________________________________________________________________
________________________

_____________________________________________________________________________________
________________________

References:
Oral Communication in Context LM pp. 7-8
Oral Communication in Context TG
Oral Communication in Context Curriculum Guide

Prepared by:
REA B. REYES