Tri Nova Catering Services: Well-Fed or Fed Up?

Highlight Legends:
PINK - notable persons and terminologies
BLUE - conflicts
YELLOW - series of events and personal infos
GREEN - details about the company and its
affiliations
RED - quotations or lines of the protagonist
Decisions, Decisions P.S: You can correct me if there is something wrong in the commentary.

(to make a mistake) Problem #1:

- Vera Francisco's poor supervision and noticeable
mistakes due to many complaints from her clients

delays on serving the

catering goods.
 - the ancestral house that Reyes planned to sell.

Mendoza is trying to
make adjustments of
her catering
schedules after
moving out

After moving out,

Mendoza decided to
make expansions for Tri
Nova to canteen
operations or facilities
also to large companies
to serve meals
especially to employees
that made the business
succeed.

Problem # 2: (Tri Nova)

It explains that Mendoza
doubt to give up or - to give up or surrender
surrender on her business
since she considers selling
it as she will fly to US for
the birth of her eldest
daughter's second child.
The scenario involves how will Mendoza juggle her business and family life. (?)
The expansion of Tri Nova
Since her age (58) is close to canteen operations in
to retirement (which is 65 in order to provide
the Philippines), she came concessionaires or onsite
into a biggest decision if meals service is
she would retire and shut mentioned. It's either she'll
down the business or just (selling off the portion of its assets) maintain "concessions" in
relocate the business - opposite of invest operating or she would
somewhere and let it grow. divest because of some
- Divest occurs in a business for different reasons such as closure, bankruptcy, selling and reasons

The Woman behind Tri Nova exchanging, In this case, there are 2 possible reasons: selling the business and the retirement that
leads to closure.
Her father already expose them in entrepreneurship, probably here father is an entrepreneur (?)

i - the beginning of her interest in running a business

His husband works as a graphic artist to support the family. A graphic designers earnings reaches estimately 420,000/ year
or 215/hour

- the beginning of running her catering business.

Due to differences in attitude and entrepreneurial mindset, Mendoza filed an annulment with her husband. I think the earnings that
her husband gets isn't just really enough or contented for her in order to support and provide the needs of their children.

i
Cebu City

4
 Cebu Catering Services

A Serving of Tri Nova Canteen Concession Services

Bid management Canteens are

bid process included as facilities
involves the in most BPO firms
automated that's why they need
management of Tri Nova's services
bidding for digital for canteen
marketing concessionaires.
campaigns.

BPO firms
contains mostly
call-center
agents.
 RFP - request for proposal

Francisco's
slip-ups almost
made the
company bring
its downfall, as
clients complain
about their
services during
her supervision.

5,542,879.63 7,039,457.13 9,503,267.13 12,069,149.25 14,482,979.10

1,780,000.00 26,013,400.00 6,245,070.00 6,389,222.10 6,997,302.98

7,322,879.63 33,052,857.13 15,748,337.13 18,458,371.35 21,480,282.08

3,325,727.78 3,871,701.42 5,511,894.93 6,275,957.61 7,241,489.55

890,000.00 14,307,370.00 3,247,436.40 3,194,611.05 3,778,543.61

4,215,727.78 18,179,071.42 8,759,331.33 9,470,568.66 11,020,033.16

1,662,863.89 1,742,265.64 2,866,185.37 3,012,459.65 2,751,766.03

534,000.00 7,283,752.00 1,249,014.00 1,150,059.98 1,049,595.45

2,196,863.89 9,026,017.64 4,115,199.37 4,162,519.63 3,801,361.48

 conglomerate - a very large business organization
consisting of several companies that often sell
different types of product or service
The success of
Tri Nova began to
rise as BPO firms
approves to bid
and operate as
one of their
canteen
concessionaires
provider and it
expanded not just
to large
corporations, but
also in a local
university hospital.
Cebu Doctor's University (?)

- Tri Nova got its first

achievement.

from 50 - 2,000 until

300 - 2,000 quite larger
capacity

Tri Nova’s Daily Grind

P - Palate
- offering wide variety of
dishes served to be
possibly chosen since
customers tend to have
different preferences Asides from
when it comes to food. entrepreneurship,
she take up culinary
She ensure to choose
degree.
the right cooks in order
to achieve this goal.

P - Price
- making sure the
prices of the service is P - Perception
negotiable since the - applying different
business affiliated with marketing strategies
larger companies and to promote the
other facilities. Prices product that can
ranges differs and
determine as based on
appeal customers,
the products offered
such as packed meals
to fancy buffets.
 Catering businesses isn't really a joke. It takes hustle and bustle that even holidays the work is still
ongoing depends on the catering schedule and the capacity.

An example of good management that Mendoza do and show to her staffs.

The difficulty
of maintaining
regular staffs
made
Mendoza give
out minimal
number of
staffs during
the off season.
Problem # 3:
- Staffs inadequate
experiences that leads
customer
dissatisfaction.

Catering
businesses and
service are in
demand especially
occasions,
corporate and
academic activities.

Spice of Life

Tri Nova's business' Mendoza came up

performance again into a difficult
throughout the last decision if she has to
3 years was good, continue the canteen
but there is operation or exit the
something that catering business and
needs to be divest the business
improved. The (as mentioned
service is good, but already). Once she
the problem is the decided to exit, she
management of the would sell her assets
staffs since they (the equipments).
lack of experience.

Opinionated Conclusion and Possible Recommendations:

Tri Nova Catering Services was well-fed due to its success made upon running the business and it bids with larger corporations
to be be of their canteen concessionaire providers across Cebu City due to their quality of foods served and better service. Despite
of Mendoza's good management, it also fed up due to their clients' complaints of slip-ups under Francisco's supervision and the
clients' dissatisfaction because of their staffs inadequate experiences. Therefore, I would recommend to conduct a proper training
and orientation first to the staffs to ensure the crew's service quality especially they are dealing with customers.
Endnotes