Department of Information Systems

Faculty of Computing and Information Systems (FoCIS)

Ghana Communication Technology University (GCTU)

DIPLOMA LEVEL 100

Course Name: Introduction to Information Systems
Course Code: CIIS 152
MID SEMESTER EXAMINATIONS, SEPTEMBER 20222

PART ONE: Case Study (80%) - GROUP WORK

Melcom Superstore is a chain of retail department stores headquartered in the North Industrial Area of
the Greater Accra region of Ghana. It has an extensive network of branches that has helped increase its
customer-base and presence in Ghana. Currently Melcom Superstore boast of four department stores in
the Greater Accra region and ten spread across other regional capital cities in Ghana, and are constantly
on the lookout to expand to other countries in the West African sub-region.

The core focus of business for the store is retailing, with product range that often exceeds 6500 items and
includes everything from household electronics & electrical appliances to kitchen wares, groceries,
furniture, glassware, exercise & recreational equipment and the like. The business is also highly placed
in the wholesale distribution market due in part to its vast range of goods in stock.

Melcom Superstores uses a legacy accounting system to handle its financial accounting and financial
management functions. It has added on a billing package for client services. The next step is to obtain a
Customer Relationship Management (CRM) capability to manage information about current and
prospective customers more effectively.

Questions:

1. Provide an analysis of three alternative sources of CRM software via netsourcing arrangements
based on a “high-end” alternative, (e.g., most expensive, most features) a “mid-range”
alternative, and an inexpensive alternate that Melcom Superstore could choose from. (30 marks)

2. Using relevant academic journal articles as point of reference, identify and analyse any ten
specific criteria to be used to evaluate each of the alternative providers of CRM software
discussed in Q1 above. (20 marks)

3. Make recommendations to the management of Melcom Superstore on system requirements

guidance for a secured ERP solution based on the best option. (30 marks)
 Additional instructions to students:

a. Students must form groups of not more than 5 members to provide solution to this group-based
assignment.

b. Your group report should be presented in a form of a technical report rather than a general essay

PART TWO: (20%) - INDIVIDUAL WORK

Assume that your company provides IT systems integration consultancy for mid-size
manufacturing, distribution and logistics companies in the country. Having recommended and
implemented a Management Information Systems (MIS) for one on your leading clients, and
taken part in the training session of the MIS conducted by the vendor, develop a process model
with the appropriate tool set for the activities that must be performed by the sales ordering
module of the MIS to capture customer’s sales order for a named client. (Note: Your solution
must include (but not limited to) an explanation of the sales module of the MIS and the steps
involved in the sales order activities).

Discuss how information systems are useful for organizations?