RS

Robin Speculand

Banking Transformation
in a Digital World

Robin Speculand
Strategy & Digital Implementation Specialist
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Robin Speculand

Work with me
for just a moment
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Robin Speculand
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Unfortunately…
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Only
One in Three Digital
Transformations
succeed.
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Robin Speculand
Strategy Implementation
GOOD

100% FAILURE
BAD

Warning:
Digital
Transformation
Bridges Kaplan &
90% Norton Neilson Franken
60% Economist McKinsey
90% 70% 67%
61% Bridges
70%
67% Bridges
48%

2002 2005 2008 2009 2013 2016 2020 2022

Year
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Robin Speculand Digital Knowledge Quiz

FACT MYTH

Enter your
response
in the chat
box
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1. A digital vision is a necessity to succeed in

digital transformation.

FACT MYTH

Digitalization impacts the whole organization, and they need a

guiding light.
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2. Facebook can predict whether your

relationship is going to last.

FACT MYTH

In business, information is power. Data analytics is providing information

we couldn't have dreamed of analyzing just a few short years ago. Also, if
you're single, when you're about to be in a relationship and with whom!
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3. Business leaders are accountable for

technology targets.

FACT MYTH

The shared targets between business and technology ensures

alignment and a deeper understanding.
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4. Younger employees are most acceptable

to adopting digital.

FACT MYTH

Adopting digitalization is age indiscriminate.

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5. From digital transformation, revenue

savings are greater than revenue generated.

FACT MYTH

Once you convert customers to digitalization, their engagement

and spending will be greater than from cost savings.
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6. The older the organization the less profit

per employee generated.

FACT MYTH

Older organizations struggle to overcome legacy systems and cultures

that act as barriers to the adoption of digitalization. Younger
organizations, in contrast, require fewer and fewer employees, are
more automated and less labor intensive.
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7. CEO leads digital transformation in an

organization.

FACT MYTH

Covid does!
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Skip Intro
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What is the most important

question the leadership team
needs to ask in banking digital
transformation
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D i g i ta l
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Why does digital

transformation fail?
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Robin Speculand Why
Top Three Reasons

Top Three Reasons

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Why Digital
Transformation Fails

Senior Leaders
Mindset
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Why Digital
Transformation Fails

Culture
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Why Digital
Transformation Fails

Whole business
transformation
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Research

2022 Biggest Challenge

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Why Digital
Transformation Fails

Organizations
are struggling
after the
launch
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64% of companies are still here

early stage through digital
transformation.

2022
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performance no longer guarantee

Yesterdays… tomorrow’s results in today’s
world.
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Its not about having a

digital strategy but,

A strategy to compete in a
digital world.
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The winds of
change blow
harder and faster
externally than
they do internally.
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What does, a strategy in a

digital world, mean to you?
 RS Example One
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“ Companies need to step back and fundamentally

reconceive how they create value.

They need toreimagine their place in the

world, rethink how they create value
through ecosystems, and transform their
Piyush organizations to enable new models of value
creation.
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 RS World Firsts
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First bank in the world to hold all three of the prestigious best bank in the world titles at
the same time from Euromoney, The Banker and Global Finance.

The first bank to identify how to capture

the value of digital for the analysts
Launched the world’s largest open
banking API platform in 2017
First online treasury and cash
management simulation platform
First digital bank award winner –
Euromoney 2016 World’s best bank four years in a
row
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CHALLENGE
How do you explain
digital transformation to
all your employees?
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The better the technology, the less

visible the bank becomes!
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Challenge
How do you convince the unconvinced?
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1 Digibank

2 DBS Paylah!

3 Smartbuddy
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CHALLENGE

How do you implement

digital transformation?
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Part of the bank's success is built on its

creativity in overcoming digital
transformation challenges that other
banks are still struggling with.
 RS Banking breakthroughs /mindset shifts
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Cross Buy

Is now…?
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Moving towards “No/AI operations,” means

automating everything.

A Mount Everest challenge within banking

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Middle Office

Front Middle Back In a digitally driven bank, this term not only
Office Office Office ceases to exist, but it can’t exist.
Front Office Back Office
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Mindset change leading to

alternative revenue streams
– warn customers of
overdraft/credit card
charges
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Business Vs Ops Technology is business and

business is technology (Also supports
removing front-middle-back-office mentality.)
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Data analytics is particularly

effective in AML, where the percentage of
false positives can be as high as 98%; creating
more time for the business to focus on real
cases.
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Relationship Using predictive analytics and modelling its

Manager when an RM is
possible to identify
considering leaving.

For every, one per cent improvement in reducing turnover, a

bank can save up to US$3.6

million.
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33,000
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G Using open-source software like Google.

A Running on Amazon’s cloud platforms.

N Using data and automation to scale, and provide personalized recommendations like Netflix

D DBS as a digital and data bank of Singapore

A Design like Apple

L Be a learning community like LinkedIn and push for continuous learning

F Become more collective like Facebook

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33,000
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Customers
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Embed in the Everyday Life of Customers
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CHALLENGE
How do you get your
employees to practice being
truly customer obsessed?
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Customer
Journey
Mapping
 RS Leveraging Instrumentation to Optimize Customer
Service
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Drive app optimization through

path analysis and understand
customer behavior against the job
to be done.

Track and recreate the individual

customer journey to drive
contextual servicing.
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33,000
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ABCDE Approach

What makes a Startup Culture?

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Digital Benefits

Digital customer brings in TWICE the income.

2X
x
 RS Digital Benefits for DBS Group (SGD)
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Profit rose 44% to

$6.8 billion, record
Profit net profit, ROE 12.5%
Profit rose rose 14%
28%, to to $6.39
Profit
$5.63b billion
rose 4%, 2021
to $4.39b
2019 2020
2018
2017 Profit fell Highest ever
26% to $4.72 operating,
billion $8.43 billion
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“ Half an hour after I finish

you have forgotten half of “
what I said!

Institute of America Research

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Robin Speculand

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