BSBOPS502

Manage business operational

plans
Assessment 1
 Page|1

Table of Contents
Table of Contents.............................................................................................................................1
Instructions to Learner.....................................................................................................................2
Assessment instructions................................................................................................................2
Activities...........................................................................................................................................5
Activity 1A......................................................................................................................................5
Activity 1B......................................................................................................................................5
Activity 1C......................................................................................................................................6
Activity 2A......................................................................................................................................6
Activity 2B......................................................................................................................................6
Activity 2C......................................................................................................................................7
Activity 3A......................................................................................................................................7
Activity 3B......................................................................................................................................7
 Page|2

Instructions to Learner
Assessment instructions
Overview
Prior to commencing the assessments, your trainer/assessor will explain assessment task and the
terms and conditions relating to the submission of your assessment task. Please consult with your
trainer/assessor if you are unsure of any questions. It is important that you understand and adhere
to the terms and conditions, and address fully each assessment task. If any task is not fully
addressed, then your assessment task will be returned to you for resubmission. Your
trainer/assessor will remain available to support you throughout the assessment process.

Written work
Assessment tasks are used to measure your understanding and underpinning skills and knowledge of
the overall unit of competency. When undertaking any written assessment tasks, please ensure that
you address the following criteria:

 Address each question including any sub-points

 Demonstrate that you have researched the topic thoroughly

 Cover the topic in a logical, structured manner

 Your assessment tasks are well presented, well referenced and word processed

 Your assessment tasks include your full legal name on each and every page.

Active participation
It is a condition of enrolment that you actively participate in your studies. Active participation is
completing all the assessment tasks on time.

Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them
as your own. Plagiarism is a serious act and may result in a learner’s exclusion from a course. When
you have any doubts about including the work of other authors in your assessment, please consult
your trainer/assessor. The following list outlines some of the activities for which a learner can be
accused of plagiarism:

 Presenting any work by another individual as one's own unintentionally

 Handing in assessments markedly similar to or copied from another learner

 Presenting the work of another individual or group as their own work

 Page|3

 Handing in assessments without the adequate acknowledgement of sources used, including

assessments taken totally or in part from the internet.

If it is identified that you have plagiarised within your assessment, then a meeting will be organised
to discuss this with you, and further action may be taken accordingly.

Collusion
Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in
whole or in part of unauthorised collaboration with another person or persons. Collusion involves
the cooperation of two or more learners in plagiarism or other forms of academic misconduct and,
as such, both parties are subject to disciplinary action. Collusion or copying from other learners is
not permitted and will result in a “0” grade and NYC.

Assessments must be typed using document software such as (or similar to) MS Office. Handwritten
assessments will not be accepted (unless, prior written confirmation is provided by the
trainer/assessor to confirm).

Competency outcome
There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more
training and experience).

Once the learner has satisfactorily completed all the tasks for this module the learner will be
awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.

If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and
will be given another chance to resubmit your assessment task(s). If you are still deemed as “Not Yet
Competent” you will be required to re-enrol in the unit of competency.

Additional evidence
If we, at our sole discretion, determine that we require additional or alternative
information/evidence in order to determine competency, you must provide us with such
information/evidence, subject to privacy and confidentiality issues. We retain this right at any time,
including after submission of your assessments.

Confidentiality
We will treat anything, including information about your job, workplace, employer, with strict
confidence, in accordance with the law. However, you are responsible for ensuring that you do not
provide us with anything regarding any third party including your employer, colleagues and others,
that they do not consent to the disclosure of. While we may ask you to provide information or
details about aspects of your employer and workplace, you are responsible for obtaining necessary
consents and ensuring that privacy rights and confidentiality obligations are not breached by you in
supplying us with such information.
 Page|4

Assessment appeals process

If you feel that you have been unfairly treated during your assessment, and you are not happy with
your assessment and/or the outcome as a result of that treatment, you have the right to lodge an
appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed
further with the request after discussions with your trainer/assessor, you need to lodge your appeal
to the course coordinator, in writing, outlining the reason(s) for the appeal.

Special needs
Candidates with special needs should notify their trainer/assessor to request any required
adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs
immediately.
 Page|5

Activities
Complete the following activities individually or in a group (as applicable to the specific activity
and the assessment environment).

Activity 1A: Short questions

Answer the following questions:

1. What is the first thing you should do when assessing resource requirements?
We need to find out what resources are at our disposal.
Our organisation will need to have a clear understanding of what it has to perform its business
operations.

2. What should you make sure of when gathering information on resource needs?

We should determine our resource categories and types, and then identify the sources we can use to
gain accurate, up-to-date, and reliable information from.

3. Identify two types of analysis and what these will help you to determine.
-Data analysis to determine how resources should be
allocated
-Risk analysis to identify potential resource problems and how to manage them

4. Identify four things that you would want to document in relation to resource requirements.

- Resources need
- Specific requirement
- Budget
- Timing that need the resources

Activity 1B: Group Discussion and Roleplay

As a roleplay activity, work as a group (with approximately three other people). Together, you
must decide on an example you can use for an organisation in your business industry (or chosen
business industry). You may base this on a real or made-up organisation.

You must decide:

 The size and structure of the organization

Small café that consist of:
- The café owner
- Café Manager
- 3 Baristas report to The café manager

 The number of employees and roles

1) A café owner
To build a successful career and business, a coffee shop owner has to take on the following
responsibilities and excel at juggling them where necessary.
 Considering options.
 Page|6

 Creating a business plan.

 Ergonomics and aesthetics.
 Managing finances.
 Staff management.
 Menu crafting.
 Customer relations.
2) A Café Manager
Cafe Manager responsibilities include scheduling shifts for baristas and wait staff, monitoring daily
expenses and revenues and ordering supplies like coffee, milk and snacks, as needed. To be
successful in this role you should have work experience with various roles in coffee shops.
3) Three Barista
A Barista is a professional who makes and serves beverages such as coffee, tea and specialty
beverages. They are responsible for taking customer orders and payments. They also clean and
sanitize their work areas, seating areas and equipment/tools.

 The scale of productivity.

- Coffee as dine in(40%) and take away(60%)
- Bakery supply from suppliers
- No kitchen just Microwave and toaster to heat up the bakery

This will need to set the scene for developing the outline of an operational plan.

Next, in a group consultation, determine a simple operational plan for your organisation.

You should include:

 One of more objectives

- To offer breakfast and brunch meal to increase sale by 40% in end of 2022

 The work activities and how these will be done – specifically, you should focus on resources;
i.e., what these are and how these will be used (such as equipment, people, and materials)ฝ
- Add breakfast and brunch menu
- Promote breakfast and brunch menu at the café and social media

Resource require
- Ingredient breakfast and brunch meal
- Cooking equipment and tools
- Additional staffs such as chef/ kitchen hand
- Budget for marketing, busing tools and equipment

 A basic timetable or schedule for operations (up to one year)

3 months

 How work activities will be monitored.

-Using action plan or Gannt chart
-Using technology to track work activities and progress such as Monday.com
- Regular team meeting

You may also want to include two or three organisational key performance indicators, but this is
not a requirement for this activity.

Document your plan on A4 paper; this doesn’t have to be detailed, it just needs to outline what
you would do. You may document this on a computer or by writing straight onto paper. This may
 Page|7

be done by one or more members of the group; however, all group members must read, check and agree
with this. Your work should be neat, ordered, and easy to read.

In a short discussion (a maximum of ten minutes), as a group, give a copy of your plan to the assessor;
outline what this is and that you are submitting this for approval. (Each group member should keep a copy
of the plan for Activity 1D).

Operational Plan

Business: DL Café

 The size and structure of the organization

Small café that consist of:
- The café owner
- Café Manager
- 3 Baristas report to The café manager

 The number of employees and roles

A café owner
To build a successful career and business, a coffee shop owner has to take on the following
responsibilities and excel at juggling them where necessary.
 Considering options.
 Creating a business plan.
 Ergonomics and aesthetics.
 Managing finances.
 Staff management.
 Menu crafting.
 Customer relations.
A Café Manager
Cafe Manager responsibilities include scheduling shifts for baristas and wait staff, monitoring daily
expenses and revenues and ordering supplies like coffee, milk and snacks, as needed. To be
successful in this role you should have work experience with various roles in coffee shops.
Three Barista
A Barista is a professional who makes and serves beverages such as coffee, tea and specialty
beverages. They are responsible for taking customer orders and payments. They also clean and
sanitize their work areas, seating areas and equipment/tools.

 The scale of productivity.

- Coffee as dine in(40%) and take away(60%)
- Bakery supply from suppliers
- No kitchen just Microwave and toaster to heat up the bakery

 Objectives
- To offer breakfast and brunch meal to increase sale by 40% in end of 2022

 The work activities and how these will be done – specifically, you should focus on resources;
i.e., what these are and how these will be used (such as equipment, people, and materials)ฝ
- Add breakfast and brunch menu
- Promote breakfast and brunch menu at the café and social media
 Page|8

Resource require
- Ingredient breakfast and brunch meal
- Cooking equipment and tools
- Additional staffs such as chef/ kitchen hand
- Budget for marketing, busing tools and equipment

 A basic timetable or schedule for operations (up to one year)

3 months

 How work activities will be monitored.

-Using action plan or Gannt chart
-Using technology to track work activities and progress such as Monday.com
- Regular team meeting
 Page|9

Activity 1C:
Following on from Activity 1B, assess two different factors within your plan that may have risks.
(As an example, you may have risks with machinery and the supply chain).

Assess each one and identify the contingencies that can be put in place to manage these.

You should:

 Look at the situations or scenarios that will provide risk

 Determine ways to manage these risks

 Identify one or more contingency actions that can be used to manage each one.

Situations or scenarios that will
provide risk
Insufficient resources
Staff’s shortage
Ways to manage these risks
Plan budget to be realistic as
much as we can
Plan hiring in advance
More contingency actions
Borrow from the bank
Improve current staff skill by
offer training

Activity 2A: Short Questions

Refer to Case Study A - Resources

1. The operations manager wants to recruit one trainee straight from a local technical and
further education college. Does this follow human resources management policies, practices,
and procedures? If not, say why.

No as the policy states that new employees must be recruited through job adverts that the human resources
department place only.

2. How many candidates will be interviewed for the role of administrator?

Two

3. When will induction take place, and how will this be carried out?
All new employees must receive induction training on the first two days. On the first
day, there will be generic organisational and safety induction; on the second day, there will be jobspecific
induction and training.
 Page|
10

Activity 2B: Short questions

Refer to Case Study A - Resources

1. What two strategies will the organisation be using to acquire the new telephones?

Seeking a quote from the supplier to ensure costs are in line with the previous prices to
buy the telephones and to make sure this meets budgetary expectations.

2. How will the additional telephone lines be established?

The request for the five telephone lines must be made to the telecoms provider. This will necessitate an
evaluation of the current business supply in order to find a more cost-effective source.

3. How will IT services be acquired for the tablets?

This job needs to be scheduled through the IT department's job booking system. Once a job is booked, an
electronic receipt and job code are given so that the progress of the job can be tracked.
 Page|
11

Activity 2C: Short questions

Refer to Case Study A - Resources

1. What does the organisation have a licensing agreement for?

The organisation has a licensing agreement to use some of its product designs.

2. Have they followed correct intellectual property compliance? If not, say why and what
needs to be done to remedy this.
It has been found that this credit is missing from a number of marketing materials.
The group has to update and republish these materials. Luckily, this is only true for electronic materials. Once
they are finished, they need to be sent back to the people who received them before and updated on the
organization's website.

Activity 3A: Short questions

Refer to Case Study B – Poor performance at Organisation ABC

1. What are the under-performance issues?

 Two employees in the production department are struggling to complete work to a
consistent standard
 The sales team is not meeting its targets

2. For one of these issues, make two recommendations that you believe will help resolve the
issue and say how these can be implemented.

- Provide staffs with clear instruction or guidance for them to follow

- Make sure KPI is current and UpToDate as well as related to current operational plan before inform to
staffs

Activity 3B: Short questions

Refer to Case Study B – Poor performance at Organisation ABC

1. For the issue you identified in Activity 3B, question two, provide an outline of how you would
monitor performance. (This may relate to one or both of your recommendations).
- Using performance management appraisal
- Observation staff’s performance
- Review KPIs

2. How can you make sure that support needs for the employees are met?

Staff should be supported when it is needed. I will have conversation with them in regular basis and see if
they need support or help or not? Also to check if the support that we are providing is sufficient.