Professional Documents
Culture Documents
Banking - Overview - 2017
Banking - Overview - 2017
1 ©
© 2014
2014 WIPRO
WIPRO LTD
LTD | |WWW.WIPRO.COM
WWW.WIPRO.COM| CONFIDENTIAL
| CONFIDENTIAL
BFSI is the largest business unit at Wipro …
26.2%
BFS
Banking & Financial
Services
SCM
Securities & Capital
Markets
Insurance 1.9
BILLION
2 8 , 0 0 0 C O N S U LTA N T S FS REVENUE
Authorization, Clearing and
Settlement of 50 million cards
Involving over $2.5 trillion
INCLUDING:
• 6 of the top 10 US
1.130 Banks
• 2 of the top 2
Australian banks
BILLION
• 4 of the top 6 banks in
BANKING REVENUE UK
• 2 of the top 4 banks in
18,000+ CONSULTANTS South Africa
50+ • 9 of the top 20 US
CUSTOMERS Banks by Consolidated
Assets
• 8 of the top 10 EU
Banks by Assets
• SIMPLIFICATION
• INFRASTRUCTURE
• TESTING
TECHNOLOGY
BIG DATA
CLOUD GO
SOCIAL MEDIA
ANALYTICS DIGITAL?
PRICING PRESSURE
REGULATION DISCLOSURES
CAPITAL REQUIREMENTS
COMMODITIZED
THE PRODUCT
MOVING AWAY FROM BANKS
OMNI-CHANNEL
BIG DATA
MOBILE APPS
DATA MASTER DATA MANAGEMENT (MDM)
CHANNEL BRANCH TECHNOLOGY
ANALYTICS CUSTOMER BEHAVIOR ANALYSIS
STRATEGY MARKETING AUTOMATION
STRATEGY CUSTOMER PROFITABILITY
SOCIAL MEDIA INTEGRATION
CHANNEL PROFITABILITY
SWIFT ExamenTM
BASEL III
Analytics/ Insights:
(Consulting, ADM)
Derive insights from data
Analysis to increase revenues/reduce costs
Partnership Themes
Value Creation
What’s
Next? Broad-based & across the
value chain
Transparent
Simplified &
Standardized De-risk business
Processes and Financial constructs aligned to
• Complex Business Systems
Processes business objectives
Digital adoption to
• Multiple hand-offs enhance customer
experience
• Manual activities
Labor arbitrage Shared Services
• Several Systems
Staff Aug model Variabilize costs
Time Frame
14 © 2014 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL
Case Study 1- Value creation for one of the largest Global Banks
German
global
banking and
financial
services Testing/Vendor Benefits of ~45% savings to the
company consolidation client
Centralized Testing Shared Services
Vendor The client had a decentralized Independent QA partner
consolidation testing organization outsourced Integrated approach for innovation
Increase to different partners Commitment to strategic partnership
savings Difficulty in deriving economies Improved Quality
Reduce TCO of scale and drive down cost of Quality Enabler across SDLC -
testing Business Value and Enhanced
Customer Experience
Meet JV
divestment The facility in India was operating as
Asset Monetization
deadline a SEZ unit and Wipro ensured that
Divest from a the SEZ obligations are transferred
Achieve Cost Wipro enabled the bank in its
Joint Venture to itself
Certainty strategic decision of exiting
All employees including contractors
from a JV by acquiring its 200
Meet SEZ were rebadged by Wipro to ensure
FTE facility located in India
Commitments continuity of operations
Leading
Consumer
Omni Channel Digital
Bank in the Increase in product volumes
US Faster time to market
Wipro transformed the legacy
Increase digital Better understanding of consumer
online platform to enable easy
presence financial goals leading to higher
access to information on a
Differentiation conversion rates
Increase scalable, simple and intuitive
Increase in customer experience by
conversion platform with higher prospect
rates making the fulfillment process
conversion rate and Superior
efficient
application experience
20 © 2014
© 2014 WIPRO
WIPRO LTD
LTD | |WWW.WIPRO.COM
WWW.WIPRO.COM| CONFIDENTIAL
| CONFIDENTIAL
Domain Competency Snapshots
Credentials Assessed Service Chains associated with Critical Business Processes across the payments
landscape from technology and operations perspective and identified areas for
improvements for a leading Bank in UK. We are now identifying remediation measures from
an operational and architecture perspective to make the Payments infrastructure resilient.
Developed and implemented solutions that helped leading banks in Europe to comply with
Faster Payment and SEPA requirements. We also implemented a Payments hub solution as
part of a Payments transformation initiative.
Designed NFC based mobile payments solutions for a global bank which is now being rolled
across multiple countries . The solution is linked to credit / debit card, and will have the
facility to manage and redeem offers/ coupons
Differentiators Payments Process Assets, Payments Hub Architecture, Real Time Payment, Alternate
Payments Channels
Credentials Deep expertise in Vision Plus - Over 800+ VisionPLUS experts; supporting platform for a large
multinational financial institution globally
Delivered End to End BPM driven Online Customer Acquisition Platform with real time decision
making capabilities
Created Agent Desktop platform replacing existing proprietary platform; improving agent
productivity by 10% - 30%
Credentials Modernized platform for a global bank to enable CBS roll out of new products in 72 countries
and ensure consistent customer experience across all channels
Assessed existing asset leasing application & platform selection for a regional bank based in
South Africa
Differentiators Global roll-out and modernization, Mortgage origination platform for Mobile - eMO, Mortgage
origination process/ platform assets.
Credentials Globalization and standardization of Wholesale banking branches for a Top 5 bank in US
Implement and manage corporate core banking application across EMEA for a Top 3 US bank
Implement a Mobile Corporate Banking application (for SME’s) for a leading bank in India
Differentiators Global roll-out, Internationalization, Automate on-boarding, Liquidity Management, Certify third
party vendor products for SWIFT compliance
Credentials Implemented an e-CRM solution for Wealth & International lines of business for a leading retail
bank in UK.
Implemented a Sales & Relationship Management product for a leading International bank,
covering 17,000 active opportunities, a $3.5B sales pipeline for use across 93 countries.
Global roll out of core Wealth Management Platforms for Securities, Mutual Funds, Insurance
and Treasury products processing for one of the largest Global Banks
Differentiator CRM Implementation, Financial Planning tool – Voyant, Front-end Analytics – Opera.
Summary Wipro’s Mobility & Digital Channels Advisory Group Wipro defines multi-channel integration
architecture and accelerates development through use of pre-built Solutions, Components &
Reference Architecture.
We partner with multiple Mobile Solution platform providers including - Sybase m365,
Kony, IBM Worklight.
Wipro Mobile Coupons product – Wipro SmartOffers is a bank centric solution that provides
location based offers driven by machine learning analytics.
Credentials Executed a Digital Channel transformation project for a leading Bank in US that resulted 33%
increase in product sales in five months; 168% increase in cross sales
Designed NFC based mobile payment solution for a global bank that linked a mobile device
to credit / debit card, with the facility to manage and redeem offers/ coupons; platform is being
rolled out across 27 countries
Defined a Multi-channel architecture that leveraged components & assets for internet, kiosk,
call centers and branches
Differentiators Wipro’s SmartOffer platform, Multi Channel Architecture, Responsive Design, Development
platform - m365, Kony, IBM Worklight, pre-built solution components, Technovation lab for
rapid application development.
Summary Wipro’s Analytics advisory group designs & implements Enterprise Data Warehouse
solutions; has significant experience in Consolidating global Consumer Banking Data Model.
We build solutions to provide Single Customer view across the enterprise
We help banks implement Big Data solutions that support Lead Collaboration, Interaction
Management & Digital Marketing across Channels
We design and implement Advanced Analytics solutions that use machine learning
capability to provide intelligent solutions.
Credentials Implemented a complex Enterprise data warehouse for a leading bank in UK to provide a
single customer view, increase revenue and reduce cost
Developed and implemented an Enterprise wide analytics solution for a large global bank that
led to reduction of delinquent receivables from $3.8bn to $40mn & increasing opening
balance from $ 49 B to $209bn
Conceptualized and developed a Consumer Banking use cases for detecting mis-
representation in mortgages and product cannibalization using Big Data technology
Executed a data warehouse consolidation program for a global consumer bank; this is to be
leveraged in over 70+ countries across four geographies
Differentiators Single Customer View, Digital Marketing, Next Best Action, Enterprise-wide Data Warehouse
Summary The Business & IT Transformation advisory group executes Technology, Application and
Business Process rationalization projects to simplify the operating infrastructure.
We use our Process Resilience and Remediation Methodology to assess bank’s
Infrastructure and identify operational and architectural improvement opportunities. This
results in improved customer service levels by making Critical Business Processes resilient.
We use our Process Assessment & Qualification Methodology to improve efficiency,
Customer Experience and controls by re-designing Business Processes; this also results in
reduced operations costs.
Credentials Executed integration projects in the merger of two leading banks to create the largest bank in
UK; covering more than £110 trillion balances and 31mn accounts
Improved Card issuance process at a leading bank based in US; duration brought down to 1.5
– 2 days from the prevailing 5-7 days. The Bank issued over a million corporate/credit cards
per year. 25 percent of these issuances did not meet the customer’s timeline expectations.
Assessed Service Chains associated with Critical Business Processes from technology and
operations perspective & identified areas for improvements for a leading Bank in UK. We are
now identifying remediation measures from an operational and architecture perspective to
make the infrastructure resilient.
Summary Wipro’s Risk and Compliance Advisory group provides Integrated Risk & Compliance services
across Consulting, IT and BPO.
We take a integrated approach to enterprise-wide Risk, Finance and Compliance data and
reporting requirement; define data model and analytics framework that can support emerging
Regulatory requirements.
We help clients in validating Risk Model and defining / executing Stress Tests.
Credentials Improved risk management for a large UK retail bank by implementing a Credit Risk platform
to manage 200+ models across their loan, mortgage, card and other portfolios.
Delivered a complex Basel III programs for a global bank head quartered in Switzerland, two
months ahead of schedule and with 30% cost savings.
Assisting a leading global bank head quartered in Switzerland in rationalizing its institutional
compliance suite of applications (30% application reduction) and meeting all regulatory
deadlines for 2013/14.
Assisting five large banks spanning investment banking, retail banking, asset management
and servicing in meeting FATCA regulatory deadlines with 20% - 30% cost savings.