ASHIANA MAINTENANCE SERVICES CIRCULAR

To : Ashiana Navrang Halol

Date : 1st Aug 2022
Sub : Escalation Matrix (effective from 1st Aug 2022)

Dear Residents,

We would like to inform you that Mr. Alok Kumar has been transfer to the other location,
And Mr, Sabbir Khan serving the organization as sales executive from last 1.5 years his
roles & responsibility has been increased from now onward he will look after maintenance
as well.
The escalation matrix is given below for the purpose of addressing any unattended
observation/ escalation: -

Level 1 -
1. Servizing App for all routine observations/service requests/ complaints.
2. Helpline number : +91 9408686572 (Urgent and Emergency)

Level 2 -
1. Project Maintenance Head/APS : Mr. Sabbir Khan
2. Contact Number : +91 8155818855
3. E Mail ID : sabbir.khan@ashianahousing.com

Level 3 -
1. DGM (Operations) : Mr. Manoj Srivastava
2. Contact Number : +91 9828023738
3. E Mail ID : manoj.srivastava@ashianahousing.com

Thanks & Regards.

Ashiana Maintenance Services LLP.
Ashiana Navrang Halol