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Repair Process
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University SAP CS (Customer
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- Part
II
Posted by Rahul Asai in SAP CS (Customer Service) on Jul 21, 2012 1:16:16 PM

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Taking forward from Part I of this Repair Process, we would see in the Part II following 3 areas of repai r
process-
 
Settlement Process (to Cost Centre)
Delivery if the Repaired Component back to Customer & 
Billing to customer if the component is not in warranty
 

3.8 Settlement Process to Cost Centre

 
Now, we settlement of the service order is done in transaction KO88 as below-
 

Click on below-
 
 

 
Check the settlement accounting document-
 

We see the controlling document as below which indicates costs are settled to cost centre-
 

3.9 Delivery of Repaired Product to Customer

 
Before, we deliver the repaired product to customer, we need to mark the service order for completion
as indicated-
 
 

 
You get an option to mark the notification as complete.
 

We check the status in the sales order for delivery creation-

 

Prices for repair services are needed to be put in the pricing condition tab-
 
 

 
We create the delivery / Transfer Order as below using transaction code VL02n-
 

Delivery is created as below-

 
 

 
Outbound Delivery - 8112000169
 
Transfer Orders are created as below-
 

We select the processing mode as below-

 
 

 
We put the returns delivery number for the bin selection & storage t ype as 904-
 

We save the transfer order-

 

This can be validated in the document flow as below-

 
 

We issue the goods from the delivery (Return material is repaired & delivered back to customer)-
 

This can be validated in the document flow-

 

We check the movement type and note that this is non-valuated –

 
 

3.10 Billing (if out of Warranty)

 
We create the billing document with reference to repair sales order-
 

Pricing gets pulled in from the sales order-

 

We save the billing document and note the billing number-

 
 

This is how we complete the repair process.

 
Please respond back with your comments / or e mail to me at rahulasai@gmail.com in case we can improve this
further to help larger audience of SAP Community.

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4 Comments

Vishnubhatta Pratap Jul 29, 2012 3:56 PM

Thanks for sharing CO Integrated steps as this is the grey area....typically for settlement. Very
informative article & thanks for a good cause to take pain in creating this "Integrated Process Steps".
 Appreciated Rahul.

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Vishnubhatta Pratap Jul 29, 2012 3:57 PM

Really exceptional quality.

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Ted Anderson Oct 31, 2012 6:32 PM (in response to Vishnubhatta Pratap)

Very helpfull, thanks for sharing.

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Mahesh Madhavan Aug 24, 2014 7:19 AM

Really good and easy to understand!

Like (0)

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