Professional Documents
Culture Documents
Hogeschool Utrecht
Docent: Hillie Sloot
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Chapter Analysis
1. Description course book - Malmberg’s Taalblokken
To get an idea of the e-learning section below an overview of the subjects offered in the e-learning section:
Print screen 2: Overview e-learning section Taalblokken Engels A2-N4 Chapter 2 ‘How are you’
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The skills are consciously built up from receptive to productive. The students always start listening. This is followed
by conversational skills, then reading and writing and finally speaking skills.’ (Van Heel & Meester, 2014).
The teacher’s manual explains the rationale behind Malberg’s Taalblokken is Neuner’s ABCD-model, which aims to
achieve communicative language learning. Neuner (1981) distinguishes 4 types of exercises:
• A exercises: understanding,
• B exercises: reproduction,
• C exercises: variation,
• D exercises: free, authentic use of language.
In accordance with Neuner’s ABCD-model, phase A and D require few teacher guidance, B and C exercises require
much more guidance, teaching, and feedback. Phase B contains predominantly vocabulary and grammar exercises
which the student needs to be able to produce the English language in the C and D exercises. Furthermore, the
method does not give the teacher any guidance on how to build a lesson of 45 or 60 minutes. Only in the e-learning
environment, the students learn about the learning objectives. The workbook does not show any learning objectives.
Taalblokken does not make any use of the CEFR ‘Can-do statements’. The teacher is required to have proper
teaching skills and understanding of how to use the Taalblokken method in order to guide and motivate the student
to learn to develop their English language skills.
At MboRijnland my class exists of Management Assistants, therefore I have chosen for this analysis the chapter
which focuses on the professional topic of the Management Assistants: Chapter 2 ‘How Can I Help you?’. The student
learns English in the context of a reception desk at a hotel and in the context of an office environment where the
student confirms meetings and takes minutes during a meeting.
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1.4 Overview Chapter 2 ‘How Can I Help You?’ – Workbook & e-learning environment
Spoken 3. At the reception None p. 55-56 Vocabulary and p. 55: Pair work
Interaction desk: Checking out phrases (topic) At the reception desk –
e-learning + p. 53 + e-learning exercises Checking out
workbook (information gap)
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Skill Topic/ Situation Grammar subject Vocab/ input/ practise Task
skills
Writing 1. Confirming an None p. 63-64 p. 63 individual
e-learning + appointment Vocabulary and phrases assignment. Write an e-
workbook p. 62 (topic) mail to reschedule an
+ e-learning exercises appointment
exercises like choosing
the right form in the
context.
Rich exposure to
samples of confirmation
or cancellation of
appointments.
Writing 2. Taking minutes None p. 68 p. 67 Group work:
workbook p.64 Vocabulary and phrases Have a meeting for
(topic) organizing a party for
Students learn the your class.
actual task of taking Every student takes
minutes. They get a minutes on a certain
form in which they need aspect of the
to record the relevant organization of the party.
information of a
meeting.
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2. Criteria
Topic Criteria
3. The course book makes use of Task-Based Learning and offers real-
life communicative tasks.
Reading 4. The course book provides texts which build on students' worldview
and cognitive level. The material is authentic with the original
layout.
Listening 5. The course book offers an experience that prepares students for
real-life listening situations.
Level text reading 6. The course book offers texts that are at a level just above the
and listening student’s level (i+1).
Speaking 9. The course book offers speaking exercises with an information gap.
Writing 10. The course book contains tasks that promote fluent writing.
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2. The course book makes use of the target language.
According to Staatsen (2015) page 251, it is important for students learning a modern foreign language to get as
much exposure to the target language as possible. This source even advocates for monolingual courses. This helps
the teacher to use the target language extensively and it connects well with the communicative approach. Ur (2012)
page 6, adds to this that in some cases the L1 language is a very valuable role in the case of translation and using the
technique redundancy in order to acquire the target language. However, the course book should contain preferably
predominantly the English language.
3. The course book makes use of Task-Based Learning and offers real-life communicative tasks.
According to Wills & Wills (2007), it is important that the course book is ‘communicative' and that the course books
follow the principles of Task Based Learning (TBL). This means that the course book should contain a balance of
spoken and written as well as spontaneous and planned texts and a sufficient range of types of texts. Most
importantly, the learning method should contain activities that are communication tasks; ones that require learners
to use language freely to attain a goal or achieve an outcome. Richards (2006), adds to this that the communicative
language teaching happens when the offered activities are based on a cooperative approach rather than an
individualistic approach.
The course book should provide tasks that create meaningful and purposeful interaction between students through
language in order for students getting the opportunity to try out and experiment with different ways of saying
things.
4. The course book provides texts which build on students' worldview and cognitive level. The material is
authentic with the original layout.
According to Staatsen (2015) page 48-49, it is important that students get prepared for real-life reading in-class by
using authentic texts with original layout during reading activities. If the target group has a lower level of English, the
text should be accompanied by supporting illustrations to enhance possibilities for using reading strategies that
support students to comprehend the text. Furthermore, the students also get an understanding of the purpose of
the text. To motivate the students to start reading a text and for the students to experience fun and pleasure in the
classroom the text should build on students’ worldview and cognitive level. The course book should provide such
type of reading texts.
5. The course book offers an experience that prepares students for real-life listening situations.
According to Ur (2012) page 104-105, it is important to prepare the students for real-life listening situations. This
means that the pronunciation of words is noticeably different from the phonological representation shown in the
dictionary and taught to students. Vocabulary is often informal and usually, there will be some noise in the
background in a real-life situation. The listener needs to learn to comprehend the essence of a conversation even
though he has not heard 100 percent of what is said. The student learns to make up for the deficit by guessing the
missing items or by using redundancy. Therefore course book should provide listening texts with some noise on the
background, some accents, and natural pronunciation in order to prepare the students for real-life listening
situations.
6. The course book offers texts that are at a level just above the student’s level (i+1).
According to Staatsen (2015) page 44, students become more and more skilled in reading by doing extensive and
intensive reading. Secondly, the students will need to acquire strategies to tackle a text and methods to
independently and efficiently extract information from a text, develop reading skills. In a reading programme, both
texts and several types of exercises are provided in order to develop these skills. Therefore it is necessary that a
good course book contains many comprehensible texts, with some challenge in order for the student to make
progress in its receptive skills. The level should be interlanguage (i) + 1. Interlanguage means the current
development level of the target language.
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7. The course book presents grammar topics in context, using a generative situation.
According to Thornbury (2005), there is a great advantage to presenting grammar topics in context since it connects
directly to the communicative purpose for the use of grammar. The main objective of presenting the grammar topic
is using the language as a means of getting things done. This means that the course book provides a story or
situation in order to generate several example sentences of a grammatical structure. The student gets the rule after
a couple of exercises showing the structure in a meaningful situation.
10. The course book contains tasks that promote fluent writing.
According to Ur (2012) page 157, writing tasks are often used as a means of getting to the students to attend or
practise a new particular language point, or as a convenient method of testing comprehension of a grammatical
structure. In contrast, a fluent writing task aims to improve students' ability to compose written text for
communicative purposes. The main focus is on meaningful writing following the conventions of a particular genre.
Form, such as grammatical structures and spelling have the function to serve the communicative purpose of the
written product.
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3. Analysis Chapter 2 – ‘How Can I Help You?’
1. The course book has elements of the ‘mixed or multi-strand’ syllabus.
First, to be able to qualify a teaching method as a multi-strand syllabus the material needs to cover the five language
skills listening, reading, speaking interaction, speaking production and writing (Ur, 2012). Malmberg’s Taalblokken
chapter 2 covers the five skills: the e-learning environment covers reading and listening, gives vocabulary input and
exercises for practicing phrases needed in the speaking interaction tasks in the workbook, such as the assignment on
page 51. The workbook covers also supporting exercises, building up to the communicative tasks for speaking
interaction (page 44-61). Furthermore, the workbook covers the writing skill (page 62-68) and the speaking
production skill (page 70-75). At the start of the chapter on page 44 of the workbook, the student is directed to the
e-learning environment to complete the sections Listening and Spoken Interaction. All e-learning exercises are linked
in terms of topic and vocabulary to the workbook.
Secondly, the multi-strand syllabus is situational or topic based which takes real-life situations as a basis for
communicative language learning. Malmberg’s Taalblokken takes the context of a hotel and the student receives
input and exercises of a receptionist at the reception desk. He checks hotel guests in and out, he handles complaints.
After that, the same receptionist plans a break with friends, which very much appeals to the experience-world of the
mbo student.
Third, the multi-strand syllabus should cover notions, form and grammatical structures. Every grammar topic in
chapter 2 is accompanied by a communicative task, which fits the communication goal of the chapter section. For
example, in section four page 57 the topic is planning a break. The communicative task on page 60 is about planning
a break. The grammar topic is actually about assigning tasks to people and making suggestions for planning activities.
Finally, the method does not mention any CEFR ‘can-do’ statements. The workbook doesn’t mention any learning
objectives. In the e-learning section, the student gets the chapter's learning objectives presented and the learning
objectives are formulated as communicative tasks:
In conclusion, Malmberg’s Taalblokken does show many features of a multi-strand syllabus, such as grammar, form,
coverage of skills and working with topics. However, the CEFR can-do statements are missing and the learning
objectives are not displayed obviously enough for students to have a clear understanding of what they have to know
or be able to do after working through the chapter.
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2. The course book makes use of the target language.
To be able to qualify as a course book using the target language, the exercises, questions, and instructions should be
written in the target language. Malmberg's Taalblokken meets this requirement 100 percent from page 44-75. The
only instance where the course book uses L1 is in translation exercises, i.e. exercise 2 page 45 workbook. I make a
similar observation in the e-learning vocabulary exercises. New or necessary vocabulary for the communicative task
is presented as a list of English words with Dutch translations. Page 48-49 of the workbook shows an example of a
typical Taalblokken vocabulary list. Also, for example, exercise 8 on page 55 shows an example of an extensive
instruction for an exercise only using the target language. This could mean that students will sometimes find
difficulties understanding the exercise and this gives the teacher the opportunity to explain and guide the student to
understand the exercise, using a combination of the target language and native language (L1). Overall, the course
book provides sufficient exposure to the target language and this means that the students will be able to learn the
English language more effectively.
3. The course book makes use of Task-Based Learning and offers real-life communicative tasks.
In order to meet the requirements of a TBL course book, first of all, we need to look at the variety of texts used in
the course book. They should be spontaneous as well as planned and spoken as well as written. The listening texts in
the course book chapter 2, are all based on conversations between the receptionist and his friend(s) or more
formally with a hotel guest or his manager. These are all real-life situations and also acted out as real-life situations.
Page 44 and 49 of the workbook show written examples of the listening texts the student listen to in the e-learning
section.
Also, the reading section of the e-learning environment offers a variety of texts with an increasing degree of
complexity in terms of length and text purposes, which is important according to the theory of Task Based Learning.
A few examples:
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Secondly, every section of the chapter ends with an authentic task giving the students the opportunity to work in
groups and to solve an authentic ‘problem’ together by using oral or written communication.
On page 60 of the workbook here is an example of a communicative task:
This task meets the requirements of task based learning since the students need to use their imagination being in
real-life situations with friends. This could also happen in their own life. Secondly, the assignment invites them to
communicate with each other because they need to plan a trip and decide on where they will go, stay how to get
there and plan some activities while they're on the trip.
4. The course book provides texts which build on students' worldview and cognitive level. The material is
authentic with the original layout.
Up to certain extent, the course book builds on the students' worldview and cognitive level: the most important
players in the videos are boys and girls of their own age living in a world my students know as well. They also have
the same kind of experiences such as doing an internship, performing certain tasks like making plans with friends.
Secondly, the reading texts are authentic and meaningful to the communicative task and context (subject) of the
chapter. Please view the text examples used in point 3.
The listening texts, however, could be more authentic if the course book would make use of existing documentaries
or recordings of actual real-life situations. It could use clips of television programmes, or movies everyone knows. In
Taalblokken this is not the case, the listening tasks are created just for this course book. Secondly, the students in
the videos are all white and from a slightly upper-class background. This is noticeable by the way of speaking and
dress. Vocational students in the Randstad do not all relate to only this segment of the population.
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5. The course book offers an experience that prepares students for real-life listening situations.
Looking at Ur’s (2012) points as mentioned in the theoretical justification, the course book does provide listening
texts preparing the students for real-life listening situations. The speakers in the clips have a British accent rather
than an American accent the students are more used to hearing. This makes it perhaps a bit more difficult to
comprehend, but it students in The Netherlands are taught English and The United Kingdom of which England is part
is also closest to our country. The comprehension questions also engage the student to get an understanding of the
essence of the conversation. For example:
This course book provides many more tasks and exercises like this example. The course book does not make use of
any other accents or contexts, in this chapter. This gives the student much repetition and also the opportunity to
really get used to the accent he is exposed to as well as the context of – in this case – the hotel environment. One
could argue that it is too repetitive and therefore slightly boring for the student.
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6. The course book offers reading texts that are at a level just above the student’s level (i+1).
This coursebook teaches students to become level A2 communicators in the English language. In order to be also
challenging for the student and to get him to this level, the texts offered should be i+1. In this case, the texts should
reach the B1 level. According to the CEFR the difference between A2 and B1 for the skill reading comprehension is
the following:
B1 Can read straightforward factual texts on subjects related to his/her field and interest with a satisfactory level
of comprehension.
A2 Can understand short, simple texts on familiar matters of a concrete type which consist of high-frequency
everyday or job-related language
A2 Can understand short, simple texts containing the highest frequency vocabulary, including a proportion of
shared international vocabulary items.
This means that not only the text is important, but also the level of required understanding of the text is a factor that
is relevant to assessing the level of a reading comprehension task. Looking at the example texts in point 3 I would
think that this a really good A2 level text. The ability of the student to understand an e-mail exchange between the
guest and the receptionist I would qualify as A 2 level. However, later in the reading section, the student gets this
text:
It is not a long text, but it has a density of information and more non-frequent words. The level of comprehension
required to do the job of a receptionist is also high. Therefore I would qualify this text as an i+1 text. The course book
attempts to build up the complexity of the text as well as the comprehension task, which is important for the
students' success-experience. As a side-effect, the student gets the space to get used to the foreign language by
being exposed to less complex texts, before being exposed to the more complex ones.
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7. The course book presents grammar topics in context, using a generative situation.
Looking at chapter 2 Taalblokken attempts to present grammar topics in context, using a generative situation. It
could improve the deductive way of presenting grammar by moving the grammatical rule further to the back. The
way it is built up in Taalblokken is first giving text in which the grammar topic is presented indirectly. For example,
the student is unaware of the grammar topic while reading the text on page 57: four students are having a
conversation about their upcoming weekend trip to London. They make suggestions on how to organize it what to
do and they make arrangements on who will do what. Page 57 then presents the grammatical rule:
Then the course book presents two exercises. However, the student does not need the rule presented to be able to
do the exercises:
If the student got the exercises before the rule, the student was able to create the rule himself, and the course book
could confirm the rule, rather than teach the rule beforehand.
Thus, the course book does provide an appropriate context and suitable exercises to teach the grammatical rule.
However, the authors should take it one step further give the student the opportunity to deduct the rule from the
exercises himself. Especially in this example where the exercises actually build up so gradually towards the rule.
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In order for the student to process the vocabulary he receives mostly online exercises such as gap-fill ex excises,
translation exercises and choosing the correct phrase in a certain context or sentence:
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The course book does not only focus on production and translation but also on form aspects such as formal and
informal communication. Secondly, the course book also focuses on creating sentences which are important for
communication and not only learning words for comprehension purposes. Furthermore, I am in favour of the fact
that the course book makes the same word return in new contexts and conversations. The ‘A complaint' part (page
49) is also at the reception desk, the students need the same conventions and phrases again in the spoken
interaction assignment as in the ‘Checking in' section (page 44), to complete the communicative task of handling a
complaint (page 51). The only downside to this way of building vocabulary is that the students could potentially get
bored with the guy at the reception desk handling all the different tasks and situations at the hotel. The same input
(text) is used for listening and speaking interaction. At some point, the input is not inspiring and motivating anymore.
Secondly, the course book does not offer much opportunity or suggestions for incidental learning. It would be
recommendable to add to each book chapter some additional reading materials such as a magazine or e-book for
the purpose of extensive reading, which would enhance incidental vocabulary learning.
Both students get completely different instructions on what to say and what to ask. The assignment contains two
conversations and each student plays the role of guest and receptionist once. By reading the instructions the
students should be able to get a grasp of what their class mate's instructions could be. During the preparation stage,
prior to the actual speaking activity, the student could very well imagine what the other one could ask or say. For
example:
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The task is in line with examples, vocabulary lists band exercises presented during the chapter. In that respect,
Taalblokken also makes use of scaffolding. This means for the students that they can practice real-life conversations
in class and the information gap encourage the students to speak.
10. The course book contains tasks that promote fluent writing.
Taalblokken presents the writing skills later in the chapter, page 62. Up to that point, the student has not been
exposed to writing production exercises, and possibly many weeks have passed by this time around. This is not a
strong point of the course book I believe, also by taking the viewpoint of Westhoff’s (2008) Penta-pie, who suggests
that every lesson should cover receptive and productive skills.
The course book does not explicitly promote Ur’s (2012) suggestion ‘fluency over form’, however the exercises
building towards the communicative task do imply that the communicative purpose the written production is
essential to this task:
Before getting this assignment the students are presented with an example of a cancellation e-mail and some Dutch
phrases with an instruction to translate the Dutch phrases in English using the example.
The second exercise the student has to show that he can write somewhat freely on the topic of reasons for canceling
an appointment:
The course book’s writing section shows a clear example of Taalblokken using Neuner’s ABCD model: Exercise 1 of
page 62 is the understanding and reproduction phase, exercise 2 is the variation phase and in the final assignment
the student get the task to use the language freely and authentically and to write his own reply to a cancellation.
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4. Conclusion
Topic Criteria Conclusion Rating (1-5)
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Topic Criteria Conclusion Rating (1-5)
Level text 6. The course book offers Taalblokken attempts to build up the
reading and texts that are at a level complexity of the text as well as the
listening just above the student’s comprehension task which is important for
level (i+1). the students' success-experience as well as
getting used to the foreign language before
being exposed to the more complex texts
and comprehension tasks.
Vocabulary 8. The course book On the one hand, the vocabulary exercises
presents new vocabulary and input are extensively presented in the
in different contexts. course book. Also in different contexts.
However, the same input (text) is used for
listening and speaking interaction. At some
point, the input is not inspiring and
motivating anymore. In the other hand, for
the purpose of memorising, repetition is
highly effective. Secondly, the course book
does not offer much opportunity or
suggestions for incidental learning. It would
be recommendable to add to each book
chapter some additional reading materials
such as a magazine or e-book for the
purpose of extensive reading, which would
enhance incidental vocabulary learning.
Speaking 9. The course book offers Taalblokken offers speaking exercised with
speaking exercises with an information gap. This is effective for
an information gap. motivating students to speak the target
language.
Writing 10. The course book Taalblokken uses Neuner's ABCD model
contains tasks that very clearly in the writing section of the
promote fluent writing. chapter. The exercised build in clear steps
towards using the target language freely
and independently with a communicational
purpose.
5. Recommendations
Overall, Malmberg’s Taalblokken is a good course book for mbo level 4 and makes a good attempt to be a real
communicative learning method. the authors could make improvements in terms using the CEFR ‘can-do'
statements in each section where the students are learning a different language skill. Secondly, Malmberg should
look at the diversity of students appearing in the clips. Students appearing should be a reflection of today's society
and vocational students for them to connect to the listening texts. Third, Malmberg could extend opportunities for
incidental learning by adding also texts, stories, and reports on topics in the chapters to promote extensive reading
on top of intensive reading. Finally, Malmberg could move the grammar rules to the end of the grammar section.
This enhances opportunities for deductive grammar teaching as well as meaningful grammar learning for the
student.
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Bibliography
Anderson, L., & Krathwohl, D. E. (2001). A Revised Taxonomy for learning teaching and assessing: A revision of
Bloom's taxonomy of educational objectives [Abridged]. New York: Addison Wesley Longman, Inc.
Neuner, G., Kruger, M. & Grewer, U. (1981). Übungstypologie zum kommunikativen Deutschunterricht. Berlijn.
Richards, J.C. (2006). Communicative Language Teaching Today. Cambridge University Press. Retrieved 16 March
2018 from: https://www.professorjackrichards.com/wp-content/uploads/Richards-Communicative-Language.pdf
Schmitt, N. (2010). Key issues in teaching and learning vocabulary. In Chacón-Beltrán, R., Abello-Contesse, C., and
Torreblanca-López, M. (eds.), Insights into Non-native Vocabulary Teaching and Learning. Multilingual Matters.
Staatsen, F., Heebing, S. (2015). Moderne Vreemde Talen in de onderbouw. Bussum: Coutinho
Ur, P. (2012). A course in English language teaching. Cambridge: Cambridge University Press.
Willis, D., & Willis, J. (2007). Doing task based teaching. Oxford: Oxford University Press.
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Coursebook Chapter plan
Coursebook Name: M a l m b e r g T a a l b l o k k e n A 2 - N 4
Chapter number: 2
Information about students: Vocational students level 4 – Management Assistants and Office Managers. Year 2
Lesson Nr
Learning Objectives Language skill(s) Topic Text/exercise from Text/exercise Additional materials Additional exercises
(CEFR Can-do the e-learning section from t h e
statements) workbook
Addendum lesson 1 - 6
Spoken interaction A2: Listening/watching/ 1. Call between 1. Listen text 1: call between 2. P. 45 Exercise 1 – 3. Watch youtube 2. Classroom
Can exchange limited friends: formal and friends Formal/ informal video clip using polite conversation on formal
information on familiar and Spoken interaction informal communication English and informal
routine operational matters communication 1. Exercises 1, 2, 3, 4, 5 (vocab/ https://www.youtube communication.
. Writing word order) 2. Exercise 2 – .com/watch?v=h1gGk
2. At the reception Translating sentences in 291Op4 3. Gap fill exercises:
Listening B1: Form: desk: Checking in 2. Listening text 2. At the preparation for TBL https://first-
1 SPOKEN INTERACTION – CHECKING IN
Can generally follow the Vocabulary/Gramm reception desk: checking in 4. Hotel reservation english.org/english_lear
main points of extended ar 3. Using polite 3. Page 46: Grammar form ning/english_beginners/
discussion around him/her, language> Want or 2. Exercises 7, 8, 9 (vocab) want / would like would_want_to/01_wo
provided speech is clearly would like uld_like_to_courses.ht
articulated in standard 4. page 47: TBL m
dialect. 4. TBL: Conversation Assignment: Have a
Written interaction A1: at the reception desk conversation at the 4. Fill out the hotel
Can write numbers and reception desk. reservation form, while
dates, own name, (information gap). doing the TBL speaking
nationality, address, age, exercise.
date of birth or arrival in
the country, etc. such as on
a hotel registration form.
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Lesson Nr
Learning Objectives Language skill(s) Topic Text/exercise from Text/exercise Additional materials Additional exercises
(CEFR Can-do the e-learning section from workbook
statements) Addendum lesson 1 - 6
Listening B1: Listening/ watching/ 1. Introduction 2. Listening text 3: At the 4. TBL Assignment: 1. Watch a funny clip 1. Classroom
1. Can generally follow the Giving directions reception desk: Exercise 4 page 47. about giving conversation about
main points of extended Spoken interaction checking in at the hotel. Switch roles. directions: giving directions
discussion around him/her, 2. At the reception https://www.youtube
provided speech is clearly Form: Vocabulary/ desk: Giving 2. Exercises 16, 17 - Vocab .com/watch?v=SXiG4h 1. Work in pairs. Give
articulated in standard grammar directions jvrBo your classmate
2. SPOKEN INTERACTION – GIVING DIRECTIONS
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Lesson Nr
Learning Objectives Language skill(s) Topic Text/exercise from Text/exercise Additional materials Additional exercises
(CEFR Can-do the e-learning section from t h e
statements) workbook
Addendum lesson 1 - 6
Spoken interaction A2: Listening/ watching/ At the receptions 2. Listening text 4. At the 3. Exercise, page 50. 1. Watch clip Faulty 1. Classroom
Can give and receive desk: A complaint. reception desk – A Complaint Build conversations towers handling conversation on
information about Spoken interaction (scripts) using a complaints handling complaints.
quantities, numbers, prices, Grammar (word 2. Exercise 19 + 20 (Vocab) complaint and a solution https://www.youtube Internship experience.
etc. Writing order) to the complaint. .com/watch?v=tcliR8k
2. Exercise 21 – 27 Abzc 5. After activity and
Listening B1: Form: Vocabulary/ (Vocab + word order) 4. TBL: Group Assignment Homework:
3. SPOKEN INTERACTION – COMPLAINTS
1. Can generally follow the grammar page 51. Tell each other Write an e-mail to your
main points of extended about a situation in which boss about a complaint
discussion around him/her, you made a complaint that came in and how
provided speech is clearly and also how your you handled it. You can
articulated in standard complaint was handled. use experience from
dialect. your internship. If you
2. Can catch the main don’t have any
points in TV programmes examples ask your
on familiar topics when the supervisor at your
delivery is relatively slow internship.
and clear.
Written interaction A2:
Can write very short, basic
descriptions of events, past
activities, and personal
experiences.
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Lesson Nr
Learning Objectives Language skill(s) Topic Text/exercise from e- Text/exercise Additional materials Additional exercises
(CEFR Can-do learning section from workbook
statements) Addendum lesson 1 - 6
Spoken interaction A2: Listening/ watching At the receptions 2. Presenting vocabulary: 3. Pair work: 1. Funny clip about 5. Homework:
Can give and receive desk: checking out. Listening exercise 28 Exercise 7 page 54 misunderstandings: Exercise 8 page 55.
information about Form: Vocabulary Bloom level 3 Applying https://www.youtube Adapted. Write an e-
quantities, numbers, prices, Dealing with 2. Processing vocabulary: .com/watch?v=naleyn mail to your friend and
4. SPOKEN INTERACTION – CHECKING OUT – VOCABULARY
etc. Spoken interaction misunderstandings Exercises 29 - 34 4. TBL: Pair work page 55. XS7yo tell him about a
Bloom level 2 – Understanding Bloom level 3. Apply misunderstanding you
Listening B1: acquired vocab in experienced.
Can generally follow the speaking activity. Bloom level 3 Applying
main points of extended Information gap.
discussion around him/her, Bloom level 3 Applying
provided speech is clearly
articulated in standard
dialect.
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Lesson Nr
Learning Objectives Language skill(s) Topic Text/exercise from e- Text/exercise Additional materials Additional exercises
(CEFR Can-do learning section from workbook
statements) Addendum lesson 1 - 6
Spoken interaction A2: Listening/ watching Planning a weekend 3. Listen to the text Planning a 3. Use workbook text 1.Watch funny 1. Discuss the topic
Can discuss what to do in break break – Exercise 42. page 57 Planning a break. youtube video shown in the video in
the evening, at the Spoken interaction suggestion: class. Which forms used
4. Exercises 44 – 50. Practice
5. SPOKEN INTERACTION – PLANNING A BREAK- GRAMMAR
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Lesson Nr
Learning Objectives Language skill(s) Topic Text/exercise from e- Text/exerc Additional materials Additional exercises
(CEFR Can-do learning section ise from
statements) workbook
Addendum lesson 1 - 6
Reading comprehension Reading Text 1, 2: a request and 1.Processing content: Text 1 Not applicable. 1, 2 Hand out 5.Output CLT: Send an
A2 comprehension a response by e-mail; Exercise 1, 2, 3, 4 required vocabulary e-mail to your friend
1.Can identify specific Processing form Text 1 list. and persuade him to
information in simpler Writing Text 3: a website about Exercise 5 spend his holiday at The
6. WRITING/ READING– A JOB AT THE HOTEL- PENTA-PIE
written material he/she the facilities of a hostel; 4. Hand out/ Bristol Hotel. Use:
encounters such as letters, Form: Vocabulary 2. Processing content: Text 2 PowerPoint Author’s - exercise in Addendum
brochures and short Text 4: information Exercise 6, 7, 8 purpose. lesson 6.
newspaper articles Strategic Acting: about house rules of a Processing form Text 2 - use new vocabulary as
describing events. Redundancy hotel; Exercise 9, 10, 11 5. Text 5 from the e- presented in the
2.Can understand basic (guessing of learning section used handout.
types of standard routine meaning and work Text 5: Tourist sites 3. Processing content: Text 3 for the additional
letters and faxes (inquiries, with the structure near the hotel Exercise 12 exercise (in
orders, letters of of the text. Processing form Text 3 addendum lesson).
confirmation, etc.) on Exercise 13
familiar topics
4. Strategic acting reading skill:
Written interaction A2: Text 4
Can write personal letters Exercise 30 and 31
describing experiences, Processing form Text 4
feelings, and events in Exercise 32 – 38
some detail.
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Addendum lesson 1 - Print screens online section & additional materials
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28
29
30
31
32
Addendum Lesson 2 – Print screens online section & additional materials
33
34
35
36
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Addendum lesson 3 – Print screens online section & additional materials
38
39
40
41
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Addendum lesson 4 – Print screens online section & additional materials
43
44
45
46
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Addendum lesson 5 – Print screens online section & additional materials
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49
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Addendum lesson 6 - Print screens online section & additional materials
Text 1
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\
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Text 2:
53
54
55
56
Text 3:
57
58
59
Text 4
60
61
62
63
64
Text 5
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Lesson 6 – Communicative task
Send an e-mail to your friend
Imagine you are working at the Bristol Hotel and you would like your friend to book a weekend in your hotel facilities. Persuade him to visit your hotel for
the weekend and tell him about:
Use the texts we read during the lesson this lesson for information about the Bristol Hotel, as well text 5 below. You may use the e--mail correspondence as
an example to write your e-mail.
Good luck!
Text 5:
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LESSON PLAN Vocabulary lesson – Dealing Subject information:
• Subject: English
with misunderstandings Subject area: vocabulary
• Specific topic: Dealing with misunderstandings
Name: Tatjana Volkerts • Kerntaken Qualification file Management Assistant and Office
Student number: 1097091 Manager: Provides professional oral (telephone)
communication.
Class: 2B
objectives: CEFR level: A2 The students are familiar with the context of working at the
The students can… reception desk at the hotel. Most students have reached level A2
reading and listening. The students have a basic level of English and
Can give and receive information about quantities, numbers, are building their vocabulary and fluency to use the English
prices, etc. language in different contexts.
After this particular lesson, the student can deal with The students have had three lessons of Spoken Interaction lessons
misunderstandings at the reception desk. I.e. apologise, reassure in the weeks behind them in which they have learned how to:
someone and discussing prices. - Greet, welcome and check in a hotel guest
- How to give directions
Affective learning objectives: - How to handle complaints and find solutions to
The student: complaints.
Time Teacher activity Indicate what the teacher has to do. Student activity Indicate what the
students have to do. Make sure
you refer to activities and work
forms (class/groups/pairs).
Beginning (warming-up)
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2. Lesson objectives Students listen to the teacher.
The teacher starts with the lesson’s learning objectives and writes these
down on the whiteboard (slide 1 appendix I):
• After this lesson, you can deal with misunderstandings with a hotel
guest or client.
• After this lesson, you can handle money transactions with a hotel guest
or client.
3. Today’s programme (Appendix II):
Students listen
Teacher continues by explaining what today’s activities will be:
Teacher plays a short and funny clip of Comedy Central ‘Key & Peele’ Key & Students listen and relax. Getting
Peele - Text Message Confusion - Uncensored. used to spoken English.
https://www.youtube.com/watch?v=naleynXS7yo
Teacher discusses with the class what went wrong in the communication in Students engage in the
de video. Create a collective meaning of a misunderstanding. conversation.
10 mins. 1. Teacher plays the clip Taalblokken’s e-learning: Exercise 28 At the Students participate and engage in
reception desk: checking out. Play twice. Give instruction the second the classroom discussion. Students
time to read along in the workbook page 53. make notes.
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Processing new vocabulary
10 mins. 1. Instruct students to process new vocabulary by making exercise 29 – 34
in the e-learning section. Students work on the exercises.
2. Instruct students to close their laptops and prepare students for pair
10 mins. work. Instruct students to take out their workbook, page 524 exercise 7. Students close laptops and work on
“Work with your neighbour on the translation exercise on today’s topic, the workbook exercise.
and refresh existing vocabulary. Discuss your answers. Try to speak the
sentences out loud. (Bloom level 2: Understand new vocabulary)
The teacher walks around and guides students who struggle and
compliments students who manage independently. After 8 minutes the
teacher shows the correct answers on the whiteboard. Emphasize that
there are more correct answers to the translations! Balance focus on
fluency and form.
Tell students to start the role play. Students work together and
1. Walk around in the classroom. Listen, but do not give too much perform the role play. They speak
the target language.
attention. This motivates students to speak freely.
2. Teacher asks the students to switch roles and allows a few minutes to
prepare
3. The teacher tells students to start the role play for the second time.
4. Round off the role play activity after approximately 15 minutes and ask
the students in L1:
a. How they experienced the roleplay?
b. What went well, what did they enjoy?
Do they feel comfortable in the conversation? Why, why not? Perhaps
practice more?
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After-activity (Homework) – Write an e-mail to your international classmate.
5 mins. Page 55 Exercise 8 (adapted): Instruct students to go to page 55 exercise 8. Students write the homework
Instruct to write an e-mail to your international classmate in English. assignment in their school diaries.
Please post your written material in your online portfolio for feedback.
Closing Teacher summarises today’s lesson objectives and activities and thanks all Students say good bye to the
students for their work and attention and allows all students to pack the teacher and thank the teacher for
belongings in the school bag and wishes everyone a pleasant day. the class.
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Appendix III: assignments + key
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Subject information:
LESSON PLAN Grammar lesson – Planning a • Subject: English
break Subject area: grammar/ Spoken interaction
• Specific topic: Planning a Break – Suggestions and
Name: Tatjana Volkerts promises
Student number: 1097091 • Kerntaken Qualification file Management Assistant and
Class: 2B Office Manager: Provides professional oral (telephone)
communication.
General information: Materials:
• After this lesson, you can make suggestions for plans on a weekend Students listen to the teacher
trip.
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• After this lesson, you can make a commitment to carry out a task to
organize the trip.
3. Teacher discusses if students can find the grammar rule of today. Discuss
in class, walk around and encourage students to help each other. Give
them 5 minutes.
4. Present the rule. Appendix II. Teacher also points out the rule in the
workbook page 57 and 59.
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Middle: Main activity – Spoken Interaction – Communicative task Planning a break
15 mins. 1. Instruct students to close their laptops and take out their workbook on Students perform the
page 60. communicative task and start
2. Prepare students for group work. Ask students to form groups of four discussing and negotiating what
and carry out the task. to do and whom to assign the
3. Instruct students that they are planning to go on a trip for the weekend task to.
together and that they need to follow instructions in the workbook.
Make suggestions for activities and accommodations as well as for travel
arrangements. Decide who will do what and create a to do list.
Bloom’s Taxonomy – level 3
Teacher walks around and listens in when the groups are discussing.
Compliment or help out if necessary.
Students engage in classroom
After 15 mins. Evaluate the outcome with the different groups. Ask conversation.
questions like:
a. Did you manage to assign tasks to everyone?
b. How did that go? Who was the initiator or suggestions. How did you
come to an agreement?
c. Would you feel comfortable doing this with an international group of
people?
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Appendix II : overview of (smart)board - pre-activity
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Appendix III: assignments + key
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Subject information:
LESSON PLAN Penta-pie lesson – • Subject: English
Subject area: Written Interaction
Write a persuasive e-mail • Specific topic: The Bristol Hotel
• Kerntaken Qualification file Management Assistant and
Name: Tatjana Volkerts Office Manager: Performs written correspondence.
Student number: 1097091
Class: 2B
Time Teacher activity Indicate what the teacher has to do. Student activity Indicate what
the students have to do. Make
sure you refer to activities and
work forms
(class/groups/pairs).
Beginning (warming-up)
5 mins. 1. Greeting Students come in, take a seat
Teacher greets all students at the door and makes all students feel welcome. and take out their books.
Teacher ties last week’s lesson to this week by activating existing knowledge: Students engage socially with
each other and with the
“Last week we have worked on the topic ‘Planning a break with friends’. We teacher.
used a grammatical rule for making suggestions and making a promise. Do
you remember how we formulate a suggestion? Students: “Could for a
Do you remember how to formulate a promise?” suggestion.” “Will for a
promise”.
We have written a couple of e-mails in the past few lessons. To our friends,
and to our supervisor. Today we will also perform a writing activity.
Teacher compliments class for taking part in the refreshing knowledge,
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Teacher starts with the lesson’s learning objectives and writes these down
on the whiteboard:
After this particular lesson, you can write an e-mail to your friend to persuade
him to come over to your hotel and spend a weekend in Bristol. Students listen
In order to do this, we will do some intensive reading exercises and get
acquainted with different types of texts.
3. Today’s programme (Appendix I slide 2):
N.B. to view all texts and exercises, go to addendum chapter plan lesson 6
Teacher continues by explaining what today’s activities will be:
1. We read 4 texts in the e-learning environment of Taalblokken and
do some comprehension exercises and acquire new vocabulary.
a. E-mail correspondence between David (receptionist) and a
hotel guest.
b. Website about the Bristol Hotel facilities
c. Information about Bristol Hotel’s house rules
d. Information about tourist sites near the Bristol Hotel
2. Learn theory about the author’s purpose (different types of textst)
3. Write an e-mail to a friend to persuade him to visit your hotel in
Bristol
Input & Processing form and content
20 mins. 1. Instruct students to go to the e-learning section of Taalblokken. Click Students go to Reading chapter
along with the students on the Digiboard. Go to chapter 2 – Reading 2 e-learning section
section. Taalblokken.
2. Start with a short introduction that students will read an e-mail Students work on the exercises.
correspondence between David and a hotel guest.
3. Instruct students to start with reading text 1 and 2 individually and
process content and form. Make exercise 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11.
4. After 5 minutes show the correct answers on the Digiboard (appendix
III).
5. Discuss the comprehension questions and form exercises. Discuss from
15 mins. exercise 5, 9, 10, 11 the vocabulary, pronunciation, connotation, and
formality aspects of the words and phrases in relation to the context of Students engage in the
the text. Hand out the vocab list and introduce this as the required classroom conversation and try
vocabulary list. (Appendix IV). to find their own strategy to
6. Instruct students to go the next page in the e-learning section and read match the right headers with
text 3. Make exercises 12 and 13. This is not required vocabulary, this is the paragraphs of the text.
part of incidental learning.
While discussing exercise 31 teach the student that an author writes a text
for different kind of purposes. Introduce this subject ‘Author’s purpose’ and
hand out PowerPoint slide appendix II. Also, explain that in the main activity
the students will write a persuasive text.
Communicative Task: Written Interaction – Persuade your friend to visit the Bristol Hotel
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15 mins. Students relax and watch the
1. Introduce the main activity. Show this video about persuasion: video
https://hanlonshappenings.weebly.com/authors-purpose.html
Students engage in classroom
2. Discuss the final question in the video: conversation.
‘What was the purpose of this video? Why do you think? What kind of
elements were there? What elements would you use to persuade Students start writing activity.
someone?”
3. Hand out the Written Interaction activity. Appendix V with the extra text 5
‘Tourist attractions near Hotel Bristol’ . Give instruction and explain the
writing task:
Imagine you are working at the Bristol Hotel and you would like your friend
to book a weekend in your hotel facilities. Persuade him to visit your hotel
for the weekend and tell him about:
- Facilities at the hotel
- Tourist attractions in Bristol
- Check in- and check out times
- The Bristol boat festival upcoming weekend
Use the texts we used this lesson for information about the Bristol Hotel,
as well as the e-mail correspondence as an example to write your e-mail.
Teacher explains that this assignment is due for the next lesson. "Students,
bring your output to next week's class."
First activity next lesson as an after activity for the main activity is this
lesson plan:
Everyone brings their persuasive e-mail to class. Next assignment is
collaborative peer feedback. Classmate will assess whether or not he was
persuaded to spend the weekend at the Bristol Hotel. Also, motivate why
you were persuaded or give recommendations for more persuasion.
Closing Teacher summarises today’s lesson objectives and activities and thanks all Students say good bye to the
students for their work and attention and allows all students to pack the teacher and thank the teacher
belongings in the school bag and wishes everyone a pleasant day. for the class.
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Appendix I: overview of (smart)board - Warming up
Source: https://hanlonshappenings.weebly.com/authors-purpose.html
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Appendix III: assignments (reading comprehension) + key
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Appendix IV - Required vocabulary Penta-pie lesson
English Dutch
Leisure activities Vrijetijdsbesteding
In the area In de buurt
I’ve made a reservation Ik heb een reservering gemaakt
Discount Korting
Free access Gratis toegang
Sites Bezienswaardigheden
To admire Bewonderen
To hesitate Aarzelen
To contact Contact opnemen met
To be located Zich bevinden
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Appendix V – Assignment main activity
Imagine you are working at the Bristol Hotel and you would like your friend to book a weekend in your hotel
facilities. Persuade him to visit your hotel for the weekend and tell him about:
- Facilities at the hotel
- Tourist attractions in Bristol
- Check in- and check out times
- The Bristol boat festival upcoming weekend
Use the texts we read during the lesson this lesson for information about the Bristol Hotel, as well as text 5 below.
You may use the e--mail correspondence as an example to write your e-mail.
Good luck!
Text 5:
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Theoretical justification lesson plans
1. Vocabulary lesson – Dealing with misunderstandings
As Norbert Schmitt (2010) states in his article, there is no right or best way to teach vocabulary. It all depends on the
target group and the school system. This lesson plan is created for vocational students level 4, who are studying to
become Management Assistant, they have more experience with the language and therefore their vocabulary is
probably more developed. Secondly, all vocabulary lists in Taalblokken exceed the number of 10 words per lesson.
The reason for this lies probably in the fact that the vocab list contains predominantly high-frequency words and
many phrases for communicative purposes. These words are not all completely new words, but the students need to
learn to use the phrases in particular communicative purposes in the context of the lesson. The vocabulary is
relevant and necessary for the student to be able to perform the role play in the final assignment. Furthermore, this
lesson is not just about learning new words, rather than about learning how to resolve a misunderstanding in a
professional manner.
The start of the lesson is about directing the students' attention towards today's topic and presenting learning
objectives and prepare them for today's programme. The video clip used for getting in the mood is funny, relaxed, a
very different environment than the workplace, but it does appeal to their experience world and this helps to
motivate them to engage in the learning activities.
In order to present the new vocabulary the students do not only get to listen to the text, but they also get the text in
written form. According to Ur (2012), page 66, to optimize impact new vocabulary should be presented in context, in
spoken form as well as in written form. In the teacher questioning section, the teacher makes use of ‘IRF. –
‘Initiation-Response-Feedback' (Ur, 2012), page 18. The teacher initiates an exchange in the form of a question, one
of the students responds, and the teacher gives feedback. This way the teacher creates a collective understanding of
the stages of a conversation to resolve a misunderstanding. At the same time students in the classroom process the
vocabulary in terms of form, meaning, connotation, pronunciation, and appropriateness (Ur, 2012), page 61-62.
Individual processing of the vocabulary happens through the exercises in the online section of Taalblokken. The only
downside is that the words are not presented in different contexts, as Schmitt (2010) recommends to do in order to
optimize learning impact. However, the gap-fill exercises or focused clozed, one-to-one matching and translation
tasks are also good ways to process the vocabulary, as also stated by Ur (2012), page 72.
The lesson concludes with a communicative task ‘checking out a hotel guest', in which students are required to
perform a role play with an information gap. Of course, the central topic of this lesson, a misunderstanding, is part of
the roleplay instruction The students have to apply the tools, information and newly acquired vocabulary in order to
do this task. The students show that they can use the vocabulary at level three of Bloom's Taxonomy: they do not
just understand the words as shown in the processing part of the lesson, but they apply the new vocab freely in a
task based assignment (Anderson & Krathwohl 2001).
According to Ur (2012) page 82, in order for the students to consolidate and automatize the new grammar topic they
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do not only practice the rule in specific grammar exercises, but they also get the task to perform the topic freely in a
task based assignment when the students need to communicate with each other. This lesson provides both form-
focused exercises, such as online exercise 44-50, as well as meaning-focused exercises such as the task based
assignment in the workbook on page 60.
To consolidate the topics learned during this lesson the students get the task to perform a writing activity and to
adapt an existing exercise just slightly from a speaking exercise into a writing exercise. This is to ensure that the
students do not only produce in the oral form, but also in written form. Both exercises, the main activity, and the
writing activity require the student to apply the grammar freely in a new situation, which is level three in Bloom's
taxonomy (Anderson & Krathwohl 2001).
Bibliography
Anderson, L., & Krathwohl, D. E. (2001). A Revised Taxonomy for learning teaching and assessing: A revision of
Bloom's taxonomy of educational objectives [Abridged]. New York: Addison Wesley Longman, Inc.
Ryan, R.M. & Deci, E.L. (2000). Intrinsic and extrinsic motivations. Classic definitions and new directions.
Contemporary Educational Psychology, 25, 54-67.
Ludescher, F. (n.d.). How to teach Grammar. Pädagogische Hochschule Vorarlberg, Austria. Retrieved 16 March 2018
from: http://www2.vobs.at/ludescher/pdf%20files/grammar.pdf
Schmitt, N. (2010). Key issues in teaching and learning vocabulary. In Chacón-Beltrán, R., Abello-Contesse, C., and
Torreblanca-López, M. (eds.), Insights into Non-native Vocabulary Teaching and Learning. Multilingual Matters.
Ur, P. (2012). A course in English language teaching. Cambridge: Cambridge University Press.
Westhoff, G.J. (2008). Een schijf van vijf voor het vreemdetalenonderwijs (revisited). Enschede: NaB-MVT.
Willis, D., & Willis, J. (2007). Doing task based teaching. Oxford: Oxford University Press.
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