Self Diagnosis

Supported model

HISTORY INFORMATION FOR THE FOLLOWING MANUAL:

SERVICE / TRAINING MANUAL

AZ3F Chassis
ORIGINAL MANUAL ISSUE DATE: 3/2012 Segment: P-2A

Version Date Subject

1.0 03/13/2012 Original Manual Release Date

LCD Digital Color TV

9-888-475-01
 Self Diagnosis
Supported model

SERVICE / TRAINING MANUAL

AZ3F Chassis
Segment: P-2A

KDL-32EX557
LCD Digital Color TV

9-888-475-01
MODEL LIST
MODEL COMMANDER DESTINATION MODEL COMMANDER DESTINATION
KDL-32EX557 RM-YD079 CO

9-888-475-01
TABLE OF CONTENTS
Cautions and Warnings...................................................................................iii Section 4 - Disassembly/Part Number Information.....................................16
Table-Top Stand Removal............................................................................16
Section 1 - Features and Overview.................................................................1
Rear Cover Removal....................................................................................17
Features.........................................................................................................1
Handling the LVDS FFC Connector..............................................................18
Specifications.................................................................................................1
Disconnecting the LVDS FFC Connector................................................18
Checking the Accessories..........................................................................2
Connecting the LVDS FFC Connector.....................................................18
Chassis Overview...........................................................................................3
Main Board (BAPS) and Power Supply Board (GL2) Removal....................19
Overall Circuit Description..............................................................................4
Panel Brackets and LCD Panel Removal.....................................................19
Main Board................................................................................................4
Cleaning the LCD Panel..........................................................................20
Power Supply Board..................................................................................4
Connectors...................................................................................................21
IR Board.....................................................................................................4
Screws..........................................................................................................21
Switch Unit.................................................................................................5
Accessories and Packaging.........................................................................22
LCD Panel Assembly.................................................................................5
Miscellaneous...............................................................................................22
Section 2 - Troubleshooting............................................................................6 Optional Accessories....................................................................................22
Overview........................................................................................................6 Wire Dressing...............................................................................................23
Updating the Software...............................................................................6
Section 5 - Updates and Adjustments..........................................................24
Self Diagnosis Function..................................................................................6
Overview......................................................................................................24
Standby LED Blink Count..........................................................................6
Software Updates for Customers.................................................................24
Viewing the Self Check Diagnosis History.................................................7
Software Updates for Servicers....................................................................24
Triage Chart....................................................................................................9
Software Update Responsibility...............................................................25
Section 3 - Flow Charts and Diagrams.........................................................10 Checking the Software Version................................................................25
Block Diagram..............................................................................................10 Completing Service Requirements
No Power................................................................................................. 11 When Replacing the Main Board..................................................................25

Standby LED Blinking..............................................................................13 Updating the Software.............................................................................25

No Picture................................................................................................14 Selecting the Segment Code...................................................................25

Selecting the Destination.........................................................................27
Selecting the Model Name.......................................................................28
Selecting the BU Trans............................................................................29
Adding the Serial Number........................................................................30

KDL-32EX557 i
 TABLE OF CONTENTS

Confirming the Model ID and Product ID.................................................31

Clearing the Self Diagnosis Self Check Information................................33
Resolving an 8 Blink Error............................................................................34
Verifing there is an 8x Error.....................................................................35
Resetting the TV to Factory Condition.....................................................35
Updating the Software.............................................................................35
Replacing the Main Board.......................................................................35
Completing Service Requirements When
Replacing the LCD Panel or TCON Board ..................................................36
Updating the Software.............................................................................36
Copying the BU Flash Data.....................................................................36
Confirming the Model ID and Product ID.................................................37
Resetting the Panel Operation Time........................................................38
Clearing the Self Diagnosis Self Check Information................................39
Optional Adjustments...................................................................................40
Enabling VCOM to Adjust the Picture......................................................40
Setting White Balance Adjustments.........................................................41
Resetting the TV to Factory Condition..........................................................41
Resetting the TV to Factory Condition Using Service Mode....................41

APPENDIX A: ENCRYPTION KEY COMPONENTS..................................... A-1

KDL-32EX557 ii
CAUTIONS AND WARNINGS
CAUTION
These servicing instructions are for use by qualified service personnel only.
To reduce the risk of electric shock, do not perform any servicing other than
that contained in the operating instructions unless you are qualified to do so.

WARNING!!
An isolation transformer should be used during any service to avoid possible
shock hazard, in case of live chassis.

! SAFETY-RELATED COMPONENT WARNING!!

There are critical components used in LCD color TVs that are important for
safety. These components are identified with shading and ! mark on the
schematic diagrams and the parts list. It is essential that these critical parts
be replaced only with the part number specified in the parts list to prevent
electric shock, fire, or other hazard.

NOTE: Do not modify the original design without obtaining written permission
from the manufacturer or you will void the original parts and labor warranty.

KDL-32EX557 iii
 CAUTIONS AND WARNINGS

SETTING UP AND CARRYING THE TV

●● Disconnect all cables when carrying the TV.
●● Carry the TV with the adequate number of people; larger size TVs require two or more people.
●● Correct hand placement while carrying the TV is very important for safety and to avoid damage.

USE CAUTION WHEN HANDLING THE LCD PANEL

When repairing the LCD panel, be sure you are grounded by using a wrist band.
When installing the LCD panel on a wall, the LCD panel must be secured using the 4 mounting holes on the rear cover.
1. Do not press on the panel or frame edge to avoid the risk of electric shock.
2. Do not scratch or press on the panel with any sharp objects.
3. Do not leave the module in high temperatures or in areas of high humidity for an extended period of time.
4. Do not expose the LCD panel to direct sunlight.
5. Avoid contact with water. It may cause a short circuit within the module.
6. Disconnect the AC power when replacing the backlight or inverter circuit.
(High voltage occurs at the inverter circuit at 650Vrms.)
7. Always clean the LCD panel with a soft cloth material.
8. Use care when handling the wires or connectors of the inverter
circuit. Damaging the wires may cause a short.
9. Protect the panel from ESD to avoid damaging the electronic
circuit (C-MOS).
10. During the repair, DO NOT leave the Power On for more than
1 hour while the TV is face down on a cloth.

KDL-32EX557 iv
 CAUTIONS AND WARNINGS

CLEANING THE LCD PANEL

CAUTION: When cleaning the TV, be sure to unplug the power cord to avoid any chance of electric shock.

Clean the cabinet of the TV with a dry soft cloth.

Wipe the LCD screen gently with a soft cloth.

;; Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water.
;; If using a chemically pretreated cloth, please follow the instruction provided on the package.
;; Never use strong solvents such as a thinner, alcohol or benzine for cleaning.
;; Periodic vacuuming of the ventilation openings is recommended to ensure proper ventilation.

;; Do Not use paper towels, any type of abrasive pad, rags, rubber or vinyl materials to clean the screen. Using these materials could easily scratch the
screen which may result in permanent damage.
;; Do Not use any cleaning product containing alkaline/acid cleaner, scouring powder, or volatile solvent, such as alcohol, ammonia, benzine, thinner or
insecticide. Using any of these harsh cleaners may result in permanent damage to the screen.
;; Do Not spray water or detergent directly onto the TV screen . If liquid drips into the bottom of the screen it may cause a failure.

KDL-32EX557 v
 CAUTIONS AND WARNINGS

SAFETY CHECK-OUT
After correcting the original service problem, perform the following safety
checks before releasing the set to the customer:
1. Check the area of your repair for unsoldered or poorly soldered
connections. Check the entire board surface for solder splashes
and bridges.
3. Measuring the voltage drop across a resistor by means of a VOM
or battery-operated AC voltmeter. The “limit” indication is 0.75 V, so
analog meters must have an accurate low voltage scale. Nearly all
battery-operated digital multimeters that have a 2 VAC range are
suitable. (see Figure A)
To Exposed Metal
Parts on Set

2. Check the interboard wiring to ensure that no wires are “pinched” or

touching high-wattage resistors.
3. Check that all control knobs, shields, covers, ground straps, and
mounting hardware have been replaced. Be absolutely certain that
you have replaced all the insulators.
4. Look for unauthorized replacement parts, particularly transistors,
that were installed during a previous repair. Point them out to the
customer and recommend their replacement.
5. Look for parts which, though functioning, show obvious signs of
deterioration. Point them out to the customer and recommend their
replacement.
6. Check the line cords for cracks and abrasion. Recommend the
replacement of any such line cord to the customer.
7. Check the antenna terminals, metal trim, “metallized” knobs,
screws, and all other exposed metal parts for AC leakage. Check
leakage as described in “Leakage Test”.
LEAKAGE TEST
AC
0.15 µF Voltmeter
(0.75V)
Earth Ground
Figure A. Use an AC voltmeter to check AC leakage.
HOW TO FIND A GOOD EARTH GROUND
The cover-plate retaining screw on most AC outlet boxes is at earth ground.
Verify the AC outlet box retaining screw ground by connecting a 60W to
100W incandescent (not a neon or fluorescent lamp) between the hot side of
the receptacle and the retaining screw. Try both slots, if necessary, to locate
the hot side on the line; the lamp should light at normal brilliance if the screw
is at ground potential. (see Figure B)

The AC leakage from any exposed metal part to earth ground and from all Trouble Light
exposed metal parts to any exposed metal part having a return to chassis, AC Outlet Box
must not exceed 0.5 mA (500 microamperes). Leakage current can be
measured by any one of three methods.
1. A commercial leakage tester.
Follow the manufacturers’ instructions provided with the tester.
2. A battery-operated AC milliammeter.
Figure B. Checking for earth ground.

KDL-32EX557 vi
SECTION 1 - FEATURES AND OVERVIEW

FEATURES SPECIFICATIONS
The AZ3F chassis is one of several designs for the 2012 model line of Sony Sistema
Sistema de TV Análogo: NTSC 3.58
Bravia® LCD televisions. This manual covers the following model: Digital: DVB-T2/T
Cobertura de canales
KDL-32EX557 VHF: 2-13, UHF: 14-69
CATV (Análogo): 1-135
Sistema del panel Panel LCD (pantalla de cristal líquido)
The BRAVIA® EX557 series LED LCD HDTV has incomparable picture Salida de bocinas 10 W + 10 W
quality and an ultra-thin design Tomas de entrada/salida
CABLE/ANTENNA Terminal externa de 75 ohms para entrada de señal de radiofrecuencia
●● Brilliant Full HD (1080p) picture quality (Cable/Antena)
VIDEO IN 1 Entrada de video/audio (izquierda-derecha)
●● X-Reality™ Engine that creates crisp detail in each scene (Entrada de video 1)
COMPONENT IN YP B P R (video componente): 1080p (60 Hz), 1080i (60 Hz), 720p (60 Hz), 480p, 480i
VIDEO IN 2 Entrada de audio (izquierda-derecha)
●● Bright picture & thin design with Edge LED backlight (Entrada de video 2) Entrada de video (contacto común de componente)

●● One-touch access to the Sony Entertainment Network™ and apps1 HDMI IN 1/2/3/4
(Entrada HDMI 1/2/3/4)
●● Skype™ ready1
●● PC and tablet content2 on your TV w/ Intelligent Connect
●● Media Remote™ app to control your TV with a smartphone2 AUDIO OUT (Salida de
audio)/Auriculares
●● Wi-Fi® apaptor included to stream HD entertainment. DIGITAL AUDIO OUT
(OPTICAL)
PC IN (Entrada de PC)
PC/HDMI 2 AUDIO IN
(Entrada de audio de PC/HDMI 2)
L AN
U SB / D L N A
Video: 1080p (30, 60 Hz), 1080/24p, 1080i (60 Hz), 720p (30, 60 Hz), 720/24p,
480p, 480i, Formatos de PC
Audio: PCM lineal de dos canales 32; 44,1 y 48 kHz, 16, 20 y 24 bits, Dolby Digital
Entrada de audio analógico (minitoma estére o) (sólo HDMI IN 2, común con PC IN
(entrada de PC)
ARC (sólo HDMI IN 1)
Minitoma estéreo
Toma óptica digital (PCM lineal de dos canales, Dolby Digital)
RGB analógico (Conector D-sub de 15 pines)
Entrada de audio (minitoma estéreo) (común con HDMI IN 2)
C one c tor 1 0 B A S E -T /1 0 0 B A S E -T X ( L a ve loc id a d d e la c one x ión p od ría va ria r e n
función del entorno de red. No se garantizan la tasa de comunicación ni la calidad de
comunicación 10BASE-T/100BASE-TX para este TV.)
C onsulte e l i-M a nua l p a ra e l forma to c omp a tib le .

1. Broadband speed of at least 2.5 Mbps recommended (10 Mbps for HD). Content subject
to change and may require fees. Skype requires CMU-BR100 camera sold sep. Subject to
Skype’s terms and conditions.
2. Requires devices connected to the same wireless home network.

KDL-32EX557 1
 SECTION 1 - FEATURES AND OVERVIEW
Nombre del modelo KDL- 32EX557
Alimentación y otras especificaciones CHECKING THE ACCESSORIES
Requisitos de alimentación
Consumo de e n us o
110-240 V ca, 50/60 Hz Control remoto (1)* 1
74 W
potencia en espera Menos de 0,3 W Pilas de tamaño AAA (2)
Tamaño de pantalla* (cm) 80,0
(medido diagonalmente) (pulgadas) 31,5 Soporte de sobremesa (1)* 2
(32 clase)
Resolución del monitor 1.366 puntos (horizontal) × 768 líneas (vertical) Tornillos de fijación para el soporte de
Dimensiones* con soporte (mm) 7 5 3 × 4 9 0 × 2 2 6 sobremesa (M5 × 16) (3)
sin soporte (mm) 7 5 3 × 4 7 2 × 6 0
patrón de orificios Tornillos de montaje para el soporte de
de montaje mural 200 × 200
(mm) sobremesa (M5 x 16) (2)
tamaño de Manual de instrucciones (este manual) y
tornillos de M6 (8-12 mm)
montaje mural otros documentos
(mm)
P e s o* c on s op orte ( k g ) 9 , 7 *1 Consulte el número del modelo impreso en el
s in s op orte ( k g ) 7, 8
control remoto.
Accesorios suministrados Consulte el Manual de instrucciones.
Accesorios opcionales *2 Se requiere ensamblar la base de soporte de
Soporte de montaje mural: SU-WL500 sobremesa. Para ensamblar la base de soporte
Unidad de cámara y micrófono: CMU-BR100 de sobremesa consulte el folleto suministrado.
Adaptador USB para LAN inalámbrica: UWA-BR100
Temperatura de funcionamiento 0 ºC – 40 ºC

* El tamaño, las dimensiones y el peso de la pantalla son valores aproximados.

• La disponibilidad de los accesorios opcionales dependerá de los países, regiones, modelo del TV
y de las existencias.
• El diseño y las especificaciones están sujetos a cambios sin previo aviso.

KDL-32EX557 2
 SECTION 1 - FEATURES AND OVERVIEW

CHASSIS OVERVIEW
The primary circuits in the AZ3F chassis consist of a Main Board (BAPS Board), Power Supply Board (GL2 Board), the IR Board (HL Board), the Switch Unit,
and the LCD Panel Assembly which includes the TCON Board.
NOTE: For connector part number information, refer to “Connectors” on page 21. For Wire Dressing information, refer to “Wire Dressing” on page 23.

GL2

SWITCH BAPS
UNIT

TCON

HL

BOARD LAYOUT FOR KDL-32EX557

KDL-32EX557 3
 SECTION 1 - FEATURES AND OVERVIEW
OVERALL CIRCUIT DESCRIPTION
“Block Diagram” on page 10 provides an overview of the AZ3F chassis.
The following are descriptions of the boards and their functions.
MAIN BOARD
Common to all models the Main Board, designated as the BAPS Board,
contains the TV control, video, and audio processing circuitry. All these
functions are accomplished using the X-Reality Processor IC9000.
TUNER
The tuner is a combination ATSC/NTSC unit. It can receive traditional
analog NTSC signals via cable or terrestrial along with ATSC digital
signals via terrestrial (8VSB) or cable (64 or 256 QAM).
X-REALITY PROCESSOR
IC9000 performs the majority of the necessary audio and video processing
on the Main Board.
TV Microprocessor: The CPU internal to the X-Reality processor
controls all aspects of the television functions. Input from the user along
with monitoring of critical circuits is also performed by this CPU.
Digital Audio and Video Decoder: The MPEG2 and Digital Dolby audio
streams are received from the tuner for decompression. All video sources
which are not native 1920 X 1080p 60HZ are scaled to this resolution.
Digital audio content is output to the class D amplifier for processing and
amplification.
HDMI Input and Switching: The customer can select the HDMI1,
HDMI2, HDMI3, HDMI4 input via the HDMI switch IC5500. Each HDMI
input contains a common EDI NVM (internal to IC5500) to provide display
information data to any device connected via the HDMI inputs.
LVDS Transmitter: Integrated into IC9000 is a Low Voltage Differential
Signaling (LVDS) transmitter. This circuit converts the 8-bit parallel RGB
video information into a set of high speed serial lines for noise-free
transmission to the TCON Board circuits located internally to the LCD
Panel.
KDL-32EX557 4
Scan Converter: Signal processing circuit that performs resolution
conversion (aspect ratio) and interlaced to progressive scan (IP) conversion.
AUDIO AMPLIFIER
The main speaker audio amplifier (IC4601) and sub-woofer amplifier
(IC4701) amplifies the digital audio output of the X-Reality processor and
sends it to the speakers.
TEMPERATURE SENSOR
The temperature sensor detects over-temperature conditions on the Main
Board, LCD Panel, or ambient room temperature and sends the shutdown
signal to the processor.
POWER SUPPLY BOARD
There are different Power Supply Boards used in the models in this manual.
The type of board depends on the size of LCD panel. They are:
●● GL2 Board
There are 3 distinct sections on the power supply:
Standby Supply: Continuously operational as long as AC power is applied,
the standby supply generates 3.3V for the circuits requiring power while the
unit is turned off. An unregulated 19V line is present to provide power to the
main relay, PFC and main power supply at turn-on.
Main Supply: Once the power supply receives a power-on command from
the CPU on the Main Board, the main switching supply is turned on to
provide a regulated 12V source and Audio 12V.
Converter: Generates the B+ and B- voltages for the LED backlights.
IR BOARD
Designated as the HL Board, the IR Board contains the power, standby, and
timer LED’s that are located on this board along with the IR remote receiver
and light level sensor.
 SECTION 1 - FEATURES AND OVERVIEW

SWITCH UNIT
This board contains the power, channel and volume up/down, and menu
buttons.

LCD PANEL ASSEMBLY

The LCD Panel Assembly includes the LCD Panel, TCON Board, and LED
Backlight system.
The LCD Panel contains the actual liquid crystals, color filters, and
polarizers. The liquid crystals are manipulated by the applied voltage to
pass a specific amount of light - from the backlite - depending on the level
of voltage applied.
The TCON performs all the control, timing, charge, and discharge functions
driving the operation of the LCD Panel.
A new LCD Panel assembly from parts will include the following items.
●● LCD Panel
●● TCON Board
●● LED Backlighting Components (varies)

TCON BOARD
The TCON Board communicates between the LCD Panel and the
microprocessor on the Main Board.
NOTE: The TCON Board is not available as a replacement part for all
models. To determine if the TCON Board is available as a replacement
part, refer to the LCD Panels Manual.

KDL-32EX557 5
SECTION 2 - TROUBLESHOOTING Self Diagnosis
Supported model

OVERVIEW SELF DIAGNOSIS FUNCTION

This chapter provides information regarding the Self Diagnosis feature in
our TVs.
UPDATING THE SOFTWARE
The Self Diagnosis function is designed to provide information regarding
the problem with the TV, however, there are several issues that may be
resolved by updating the TV software to the latest version. Always check
the Sony site for any issues that are software related. Most symptoms that
are correctable by software updates involve communications issues with
other devices or minor glitches in the operation of a specific function. Below
is a list of some of the symptoms that may be corrected with a software
update:
●● Fluctuations in picture brightness
●● Intermittent picture freezing or noise
Critical voltages and circuit operations are monitored by the CPU on the
Main Board. If an error is detected the Self Diagnosis function in the TV will
force the TV to shut down by the CPU. The monitored circuit in which the
fault occurred will automatically cause the CPU to blink the Standby LED
in groups of repeating sequences. The number of times the Standby LED
blinks indicates the possible cause of the problem.
Not all of the available protect codes are used in every model. For example,
models that don’t have the local dimming feature do not use the 4X blink
error as this circuit is found in models that are backlit with fluorescent lamps.
The information in this section provides guidance in locating the possible
component causing the shutdown.
STANDBY LED BLINK COUNT
2 times

●● Problems with certain inputs (especially HDMI)

5 times
●● Intermittent or distorted audio
LED ON 0.3 sec.
●● Erratic remote control operation LED OFF 0.3 sec. LED OFF
3 sec.

●● TV turns on and off by itself

●● Loss of color
●● Internet connectivity
Standby LED
●● Certain features not working correctly
LED DISPLAY & BLINK COUNT
(photo or video file viewing)

KDL-32EX557 6
 SECTION 2 - TROUBLESHOOTING

VIEWING THE SELF CHECK DIAGNOSIS HISTORY StandBy LED

Blink Count
Date and Time Display*
When an error is detected, the Self Check screen records the date(s) and Diagnosis
Item
the number of times the error occurred. This is helpful in confirming past
occurrences of an error, and for determining if an error is intermittent when
SELF CHECK
the customer is not sure what is causing the television to shut down. If the
screen displays a “0”, no error has occurred. 000 RESERVED --------------------- --------------------- --------------------- 00
000 RESERVED --------------------- --------------------- --------------------- 00
1. Take the TV out of deep Standby mode by pressing POWER to 002 MAIN_POWE --------------------- --------------------- --------------------- 00
turn on the TV. 003 DC_ALERT --------------------- --------------------- --------------------- 00
003 AUD_PROT --------------------- --------------------- --------------------- 00
2. Press POWER to turn the TV back off. 003 HDMI_EQ --------------------- --------------------- --------------------- 00
003 TU_DEMOD --------------------- --------------------- --------------------- 00
3. Press the following buttons on the Remote Commander within a 004 VLED --------------------- --------------------- --------------------- 00
second of each other: 004 LD_ERR --------------------- --------------------- --------------------- 00
005 HFR_ERR --------------------- --------------------- --------------------- 00
DISPLAY Channel 5 Volume - POWER 005 TCON_ERR 120123132522 120123113645 --------------------- 02 Error Count
(00-99)
005 P_ID-ERR --------------------- --------------------- --------------------- 00
006 BACKLITE --------------------- --------------------- --------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00
* NOTE: This differs from accessing Service Adjustments Mode
007 FAN_ERR --------------------- --------------------- --------------------- 00
(Volume +) 010 EMITTER --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00

00345 000333 06789

Panel operation time by hour (MAX:65535)

Boot count (MAX:65535)
Total operation time by hour (MAX:65535)

*Format of Error History = YYMMDDhhmmss example 120123132522= Jan 23, 2012 13:25:22 (1:25:22PM)
NOTE: date and time must be set for this to work

SAMPLE SELF CHECK DIAGNOSIS PAGE

KDL-32EX557 7
 SECTION 2 - TROUBLESHOOTING
2X Blink - Main Power Error 7X Blink - Temperature Failure
A loss of REG12V from the power supply triggers this protect event. The If the temperature inside the television becomes excessive, the temperature
usual cause is a failure of the main switching supply. In some instances, sensor (located on the Main Board) notifies the TV to shut down and display
excessive loading on the secondary supply lines can cause the switching a 7X error. Excessive temperature errors will always occur when the TV
regulator to stop, or fail again, if a replacement board is installed. has been running a while and can be caused by excessive ambient heat or
improper ventilation of the television.
3X Blink- DC Regulator/Audio Error/HDMI/Tuner
If the television shuts down immediately, this can be caused by a defective
Several items are monitored on the main board. Any error detected in the temperature sensing IC or failure of the communications bus between the
following circuits will cause the television to shut down and generate a 3X IC and the microprocessor. Replacement of the Main Board is necessary.
error:
●● Loss of regulated B+ circuits 8X Blink – Not listed in Self Check
●● Audio amplifier failure The 8X blink code is mainly used during TV software development. Look in
TV’s service Self Check for error code history and notice at the bottom of
●● HDMI equalizer IC
the list WDT (Watch Dog Timer) error codes, in particular notice 103 HOST_
●● Tuner demodulator circuits WDT. If this error code appears, check for any additional documentation on
In most cases, replacement of the main board will remedy a 3X error. the Sony ESI site.

4X Blink – Balancer Error 10X Blink – IR Sync Transmitter Failure

NOT USED IN THIS MODEL SERIES NOT USED IN THIS MODEL SERIES

5X Blink - TCON Error

The 5X blink protection mode indicates a communications error between
the TCON Board and the X-Reality microprocessor on the Main Board. If
the TCON is available for replacement, replace the TCON. If the TCON is
not available, the LCD panel must be replaced since the TCON circuit is
part of the LCD panel assembly. In rare cases a loose or defective LVDS
cable could also be the cause.

6X Blink - Converter System Failure

An open LED in the backlight strings will cause an over-voltage condition
in the converter circuits. The symptom will be a momentary appearance
of the backlights (Sony logo may appear) followed by a 6X shutdown.
Replacement of the LCD panel is required to remedy this condition.
If the converter fails to generate voltage for the LED backlights, the low-
voltage protection circuits are activated and the television will shut down
with a 6X error. Replacement of the Power Supply Board should remedy
this condition.

KDL-32EX557 8
 SECTION 2 - TROUBLESHOOTING

TRIAGE CHART
Use this general Triage Chart to determine what may possibly be causing the error before going out to the customers location.

1. Confirm the symptom from the customer. 5. Chart Color Code

2. Select that symptom from the chart.  RED DOT: (Primary) Most likely defective part
3. Bring the primary component listed for that symptom. ▲ BLUE Triangle: (Secondary) Possible defective part
4. Follow the associated flowcharts in the Training Manual to isolate the board.
Symptoms - Shutdown. Power LED Green LED No
Video - missing or distorted Remote Network Audio Skype
blinking red diagnostics sequences Blinking Power
Reference Green LED No Green Stationary Wireless
No video No video No Skype
2 3 4 5 6 7 8 non-stop Power LED colored lines can't No Audio
one of Inputs all Inputs Remote Can't Work
Blinking (Dead Set) or red dots connect
Main Board ▲  ▲ ▲ *  ▲ ▲ ▲   ▲ ▲  ▲
Power Supply  ▲ ▲  ▲  ▲
HL Board ▲ 
Speaker ▲ 
Skype Module 
LVDS Cable ▲ ▲ ▲ ▲ ▲
TCON ▲  ▲ ▲ ▲ ▲
LCD Panel    ▲   ▲
POWER PANEL PANEL
Problem POWER POWER
(TCON)
TEMP Software
AUDIO (INVERTER)

*NOTE: REFER TO LCD PANEL SERVICE MANUAL IN REFERENCE * Immediate Shutdown After Power ON & 7X
LIBRARY DATABASE FOR CORRECT REPLACEMENT PARTS BASED ON
SERIAL NUMBER.

KDL-32EX557 9
SECTION 3 - FLOW CHARTS AND DIAGRAMS

BLOCK DIAGRAM

IC4701 L
SUB-
WOOFER
AMP R

L
IC4601
AMP
R

OPTICAL
RF TUNER
AUDIO OUT
VIDEO 1 CVBS
ANALOG AUDIO
OUT
VIDEO 2 CVBS/COMP

HDMI 1 IC9000
IC5500 A/V
HDMI 2 HDMI DECODER
HDMI 3 SWITCH VIDEO
EQ PROCESS
HDMI 4
PC HD15
EITHERNET
LVDS HFR
USB2.0 USB HUB
TCON

USB2.0 BAPS
LCD PANEL

LED
LED BACKLIGHTS
IR RX
SWITCH
LIGHT SENSE
UNIT
HL
POWER SUPPLY/
CONVERTER
AC IN
GL2

OVERALL BLOCK DIAGRAM

KDL-32EX557 10
 SECTION 3 - FLOW CHARTS AND DIAGRAMS

NO POWER
CN6601
1 +OUT1

2 NC

3 NC

4 +OUT2

TO LED
CN6602 BACKLIGHTS
1 -OUT1

2 NC

3 NC

4 -OUT2

CN6205 CN6001
1 DC_DIMMER TCON_VCC 1
2 PWM_DIMMER AU_12V 2, 4
3 BL_ERR REG12V 3, 5
4 BLINKING AUDIO_GND 12, 8
5 BL_ON AUDIO_12V 7, 9
6 DIGITAL_STBY STBY3.3V 10
7, 8 AU_GND BLINKING 12
9~12 GND POWER_ON 13
13,14 REG12V PWM_DIMMER 14
17, 18 AU_12V DIGITAL_STBY 15
19 TCON_VCC DC_DIMMER 16
23 STBY3.3V BL_ON 17
26 TCON_ON BL_ERR 18
27 AC_OFF_DET AC_OFF_DET 19
28 POWER_ON TCON_ON 20

GL2
BAPS
POWER AND CONTROL BLOCK DIAGRAM

KDL-32EX557 11
 SECTION 3 - FLOW CHARTS AND DIAGRAMS

No Power

Remove AC power and

wait at least 30
seconds before
reapplying

Press power
button while
Does red standby Yes High (>2.5V) Yes monitoring pin 28
LED on front panel on pin 27 of CN6205 of CN6205 on
light? on power supply? power supply
board

No No

Yes See High (3.3V)

Is standby LED Power Supply Yes Power Supply
Protection Shutdown appears
blinking? Board* Board*
flowchart momentarily?

No
No

Power Supply
Main Board*
Board*

NO POWER FLOWCHART

*For Part Number information, Refer to “Section 4 - Disassembly/Part Number Information” on page 16.

KDL-32EX557 12
 SECTION 3 - FLOW CHARTS AND DIAGRAMS

STANDBY LED BLINKING

Protect
Shutdown.
Standby LED
Blinking

3D IR Emitter
10X
Board*

Yes Power Supply

2X
Board*

No

See Resolving an
10X
8X HEM3 Board
Yes 8x Error
3X Main Board*

No

No No No After a while
4X 5X 6X 7X Check ventilation

Yes Yes Yes Imediately

TCON Power Supply

LCD Panel* Main Board*
(LCD Panel)* Board*

PROTECTION SHUTDOWN FLOWCHART

*For Part Number information, Refer to “Section 4 - Disassembly/Part Number Information” on page 16.

KDL-32EX557 13
 SECTION 3 - FLOW CHARTS AND DIAGRAMS

NO PICTURE

No Video

Locate
Backlights No CN6205 on Zero volts at No Zero volts at No
LCD Panel*
turned on? Power Pin 2? Pin 4?
Supply Board

Yes Yes Yes

Sony logo Yes TCON

appears Main Board* Main Board*
(LCD Panel)*
momentarily?

No

Unplug LVDS
connector with Test patterns No TCON
unit off. Turn unit display on (LCD Panel)*
back on screen?

Yes

Main Board*

NO VIDEO FLOWCHART

*For Part Number information, Refer to “Section 4 - Disassembly/Part Number Information” on page 16.

KDL-32EX557 14
 SECTION 3 - FLOW CHARTS AND DIAGRAMS

Video Distortion

Lines
Is distortion No
Yes Improper or Vertical lines Yes move when Yes
across entire Main Board*
missing colors? or bars? wide-mode
screen?
changed?

No Yes No No

TCON*
Main Board*
(LCD Panel)

Any horizontal Yes

LCD Panel*
lines?

No

Any single or Yes

isolated vertical LCD Panel*
lines?

No

Yes
More than 1 TCON*
vertical band? (LCD Panel)

VIDEO DISTORTION

*For Part Number information, Refer to “Section 4 - Disassembly/Part Number Information” on page 16.

KDL-32EX557 15
SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION

TABLE-TOP STAND REMOVAL Components not identified by a part number or The component parts of an assembly are indicated by the * Items marked with an asterisk are not stocked since
description are not stocked because they are seldom reference numbers in the far right column of the parts list they are seldom required for routine service. Expect
A Remove 3 screws from the Table-Top Stand, then lift up the LCD TV and gently place it face down onto a soft cloth. required for routine service. and within the dotted lines of the diagram. some delay when ordering these components.

NOTE: The components identified by shading NOTE: The components identified by a red outline and a mark contain
and ! mark are critical for safety. Replace only confidential information. Specific instructions must be adhered to whenever
with part number specified. these components are repaired and/or replaced.
See Appendix A: Encryption Key Components in the back of this manual.

Soft Cloth

REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES] REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES]

1 4-300-958-01 STAND, HEAD P(M) ▲ 2-580-608-01 SCREW, +PSW M5X16

2 4-400-036-01 STAND, PIPE (M) (SCREWS TO ATTACH STAND HEAD TO STAND PIPE)
(SCREWS TO ATTACH TABLE-TOP STAND TO LCD TV)
For product protection and safety reasons, Sony
strongly recommend that you use the screws provided
with the TV.
CAUTION: These screws cannot be used to secure the
TV to the Wall Mount Brackets.

KDL-32EX557 16
 SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION
NOTE: The components identified by shading NOTE: The components identified by a red outline and a mark contain
REAR COVER REMOVAL and ! mark are critical for safety. Replace only confidential information. Specific instructions must be adhered to whenever
with part number specified. these components are repaired and/or replaced.
See Appendix A: Encryption Key Components in the back of this manual.
CAUTIONS:
Hold down the Rear Cover as shown in the steps below to avoid deforming or damaging the hooks in the Rear
Cover and Bezel.
The portion of the Rear Cover near the Switch Unit is very fragile. When lifting this section, support the area to avoid
breaking the cover.

Bezel hook
Rear Cover hook

Trying to remove the Rear Cover as shown in this illustration will break the hooks securing it to the Bezel.
A To avoid damaging the AC Power Supply Cord, 52 53
remove the screw from the AC Cover and
disconnect the AC Power Cord. Hold the
Power Supply Cord
51

B Remove the remaining 19 screws from the

Rear Cover.

C Gently hold down the Rear Cover from the

center, then carefully start to lift the Rear Cover 56
from the bottom to create clearance between
the Bezel and Rear Cover.

54

55
D Gently hold down the Rear Cover as shown in the
steps below, then grasp the inside bottom corner and carefully lift the Rear Cover to release the hooks.

REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES] REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES]
51 4-415-486-61 REAR COVER (32 ZEU) A [52] △ 4-159-298-01 SCREW, +PSW M4X10
USE CAUTION
to avoid breaking this 52 4-299-526-01 BRACKET, VESA ■ 7-685-648-79 SCREW +BVTP 3X12 TYPE2 IT-3
area of the Rear Cover 53 4-400-420-01 LABEL, SIDE TERMINAL (32ZEU) □ 2-580-639-01 SCREW, +BVTP 4X12 TYPE2 IT-3
E Lift the Rear Cover from the bottom and push forward to release the top hooks. ORDER THIS PART WHEN REPLACING THE REAR COVER ◆ 4-400-043-01 JOINT, SCREW
54 4-400-433-11 LABEL, UNDER TERMINAL (SCREWS USED WHEN STAND IS ATTACHED -
ORDER THIS PART WHEN REPLACING THE REAR COVER NOT USED WITH WALL MOUNTS)
55 4-299-528-01 AC COVER ◇ 4-256-393-01 SCREW, +PSW M3X6 W12
! 56 1-839-679-11 CORD, POWER (WITH CONNECTOR)

KDL-32EX557 17
 SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION

HANDLING THE LVDS FFC CONNECTOR DISCONNECTING THE LVDS FFC CONNECTOR CONNECTING THE LVDS FFC CONNECTOR
CAUTION: CAUTION:
Several models use a LVDS FFC Connector from the Main Board to the
TCON Board. Currently there are three different types of connectors that Regardless of the connector type, DO NOT remove the LVDS FFC DO NOT insert the LVDS FFC Connector into the Main Board upside
are used. Connector by the reinforcement tab only. down.
CAUTION: CONNECTOR TYPE 1 CONNECTOR TYPE 1
Refer to the illustration below when disconnecting or connecting the 1. Slightly tilt the Main Board connector release away from the LVDS FFC
LVDS FFC Connector. Regardless of the connector type, DO NOT 1. While holding onto the LVDS FFC Connector, gently tilt the Main Board
Connector. connector release towards the Main Board then slide the LVDS FFC
remove the LVDS FFC Connector by the reinforcement tab only. 2. Gently wiggle the LVDS FFC Connector to detach it from the Main Connector straight in.
Board.
Main Board
Main Board

Reinforcement
Tab
Reinforcement
䐠 Tab

Correct Incorrect Tilt away from LVDS

CAUTION: Tilt away from LVDS

The LVDS FFC Connector can be inserted into the Main Board upside
down. If it is inserted upside down, the pins on the LVDS FFC Connector
will short-circuit and damage the board.
CONNECTOR TYPE 2
1. Gently press down on the release tab of the Main Board connector.
2. Correctly holding onto the LVDS FFC Connector, pull out the connector
while continuing to hold down the release tab of the Main Board
connector.
CONNECTOR TYPE 2
1. Gently press down on the release tab of the Main Board connector.
2. Holding onto the entire LVDS FFC Connector, insert the LVDS FFC
Connector into the Main Board connector.
Press down

Press down

Reinforcement
䐠 Tab

䐠 Reinforcement
Tab

Inserted Correctly Inserted Incorrectly Main Board

Main Board

CONNECTOR TYPE 3 CONNECTOR TYPE 3

1. Gently press down on the 2 release tabs of the Main Board connector.
2. Correctly holding onto the LVDS FFC Connector, pull out the connector
while continuing to hold down the release tabs of the Main Board
connector.
1. Gently press down on the 2 release tabs of the Main Board connector.
2. Holding onto the entire LVDS FFC Connector, insert the LVDS FFC
Connector into the Main Board connector.
Main Board

Main Board

Reinforcement

䐠 Tab Press down

䐠 Reinforcement Press down

Tab

KDL-32EX557 18
 SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION
NOTE: The components identified by shading NOTE: The components identified by a red outline and a mark contain
confidential information. Specific instructions must be adhered to whenever
MAIN BOARD (BAPS) AND POWER SUPPLY BOARD (GL2) REMOVAL and ! mark are critical for safety. Replace only
with part number specified. these components are repaired and/or replaced.
See Appendix A: Encryption Key Components in the back of this manual.
CAUTION: Do not reattach the GL2 Board without the Spacers(B).
NOTES:
Refer to”Handling the LVDS FFC Connector” on page 18 to disconnect the LVDS Connector.
The Spacers(B) are not included with the GL2 Board and must be reattached to the replacement GL2 Board.
The Cushion(PWB G) and Insulation Sheet(GL2) are not included with the GL2 Board and must be replaced when
replacing the GL2 Board.
A Detach the Side Bracket and Bottom Bracket from BAPS Board.
B Remove screws and disconnect connectors from BAPS Board.
(Refer to “Handling the LVDS FFC Connector” on page 18 instructions.) 110
C Remove screws and disconnect connectors from GL2 Board.
(Reattach the Spacers(B) to the replacement GL2 Board.)
D Slide-out Left and Right Speakers, then disconnect connectors.
E Release clips and disconnect connector from HL Board.
F Lift up Switch Unit and disconnect connector.

PANEL BRACKETS AND LCD PANEL REMOVAL 109

101
108

107

104
102

103
105
106

E A

B
C
D

Cushion REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES] REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES]
(PWB G) 101 4-299-495-01 BRACKET, SIDE (MOLD) 108 1-474-383-11 GL2 BOARD, COMPLETE
Spacer(B)
102 A-1868-425-A BAPS BOARD, COMPLETE 109 4-408-119-01 CUSHION (PWB G)
AFTER REPLACING THE MAIN BOARD, YOU MUST UPDATE ORDER THIS PART WHEN REPLACING THE GL2 BOARD
F THE SOFTWARE TO THE LATEST VERSION * 110 4-297-998-01 SHEET, INSULATION (GL2)
103 4-299-499-21 BRACKET, UNDER (MOLD) ORDER THIS PART WHEN REPLACING THE LCD PANEL
104 A-1865-281-A HL BOARD, MOUNTED
2-990-421-41 SCREW (+PSW) (M3X6)
105 1-858-714-11 LOUDSPEAKER (3X10CM)
106 1-489-986-11 SWITCH UNIT
107 4-298-004-01 SPACER (B)

KDL-32EX557 19
 SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION
NOTE: The components identified by shading NOTE: The components identified by a red outline and a mark contain
and ! mark are critical for safety. Replace only confidential information. Specific instructions must be adhered to whenever
NOTES:
with part number specified. these components are repaired and/or replaced.
The Thermal Sheet(ATREYU) and Cable Clamper are not included with the LCD Panel and See Appendix A: Encryption Key Components in the back of this manual.
must be reattached to the replacement LCD Panel.
A Remove screws, then press Bezel tabs and lift up Panel Brackets (H).
B Press Bezel tabs and tilt up Panel Brackets (V).
C Remove screws and lift up Bottom Frame.
D Gently lift up LCD Panel.
151

Panel Bracket (H)

153

Bezel tab 153

D 154
Panel Bracket (V) 152

155
B

Bezel tab 154

156

C 157

CLEANING THE LCD PANEL

CAUTION: When cleaning the TV, be sure to unplug the power cord to avoid any chance of electric shock.
REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES] REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES]
Clean the cabinet of the TV with a dry soft cloth, and wipe the LCD screen gently with a soft cloth. 151 4-419-326-01 BEZEL (32 ATH) A △ 4-159-298-01 SCREW, +PSW M4X10
;; Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water. 152 NA LCD PANEL □ 2-580-639-01 SCREW, +BVTP 4X12 TYPE2 IT-3
;; If using a chemically pretreated cloth, please follow the instruction provided on the package. FOR ALL LCD PANEL AND TCON BOARD PART NUMBER ◇ 4-256-393-01 SCREW, +PSW M3X6 W12
INFORMATION REFER TO THE LCD PANELS SERVICE MANUAL
;; Never use strong solvents such as a thinner, alcohol or benzine for cleaning.
153 4-299-512-01 BRACKET, PANEL (H)
;; Periodic vacuuming of the ventilation openings is recommended to ensure proper ventilation.
;; Do Not use paper towels, any type of abrasive pad, rags, rubber or vinyl materials to clean the screen. Using these 154 4-299-509-01 BRACKET, PANEL (V)
materials could easily scratch the screen which may result in permanent damage. 155 4-300-810-01 SHEET, THERMAL (ATREYU)
;; Do Not use any cleaning product containing alkaline/acid cleaner, scouring powder, or volatile solvent, such as alcohol, 156 4-262-708-03 CLAMPER, CABLE
ammonia, benzine, thinner or insecticide. Using any of these harsh cleaners may result in permanent damage to the 157 4-299-521-01 FRAME, BOTTOM (M)
screen.
;; Do Not spray water or detergent directly onto the TV screen . If liquid drips into the bottom of the screen it may cause a
failure.

KDL-32EX557 20
 SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION
NOTE: The components identified by shading
CONNECTORS and ! mark are critical for safety. Replace only
with part number specified.
NOTE: The components identified by a red outline and a mark contain
confidential information. Specific instructions must be adhered to whenever
these components are repaired and/or replaced.
See Appendix A: Encryption Key Components in the back of this manual.

SCREWS
KDL-32EX557

P/N DESCRIPTION REMARKS TOTAL

▲ 2-580-608-01 SCREW, +PSW M5X16 TABLE-TOP STAND to TV(3), STAND HEAD to STAND PIPE(2) 5
201 △ 4-159-298-01 SCREW, +PSW M4X10 RC(2), BTM FRM to PNL(3) 5
202 ■ 7-685-648-79 SCREW, +BVTP 3X12 TYPE2 IT-3 SIDEJACK(1), UNDERJACK(1), TERMINAL(1), VESA to RC(2) 5
□ 2-580-639-01 SCREW, +BVTP 4X12 TYPE2 IT-3 RC(7), BTM FRM to BZL(2) 9
◆ 4-400-043-01 JOINT, SCREW RC(2) 2
◇ 4-256-393-01 SCREW, +PSW M3X6 W12 RC(5), AC(1), PNL BRKTS(2) 8
● 2-990-421-41 SCREW (+PSW) (M3X6) BAPS(6), GL2(4) 10
203

REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES] REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES]
201 1-910-105-70 P-2A 32 CONNECTOR ASSEMBLY 28P
202 1-910-105-94 (LVDS) P-2A 32 FLEXIBLEFLATCABLE 30P
203 1-910-105-71 P-2A 32 HARNESS ASSEMBLY

KDL-32EX557 21
 SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION

ACCESSORIES AND PACKAGING OPTIONAL ACCESSORIES

PART NO. DESCRIPTION PART NO. DESCRIPTION

4-408-778-01 BAG, SCREW A P(M) 4-419-690-01 SUPPORT BELT KIT

(INCLUDES THE FOLLOWING SCREWS)
2-580-608-01 SCREW, +PSW M5X16
REMOTE COMMANDER
(SCREWS TO ATTACH STAND HEAD TO STAND PIPE)
(SCREWS TO ATTACH TABLE-TOP STAND TO LCD TV) PART NO. DESCRIPTION
For product protection and safety reasons, Sony strongly recommends
1-490-006-11 REMOTE COMMANDER (RM-YD079)
that you use the screws provided with the TV.
CAUTION: These screws cannot be used to secure the TV to the
Wall Mount Brackets
3-299-071-05 FLYER, SAFETY
4-273-074-11 FLYER, SAFETY
4-411-913-31 MANUAL, INSTRUCTION
4-415-213-11 SUPPLEMENT(STAND INSTALLATION)

MISCELLANEOUS
PART NO. DESCRIPTION

4-421-301-01 CUSHION FRM(BU)

7-600-031-97 TAPE (3M 1350FB-1)15MMX66M BLK
7-600-031-96 TAPE (3M 1350FW-1)15MMX66M WHT

KDL-32EX557 22
 SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION

WIRE DRESSING

OVERALL WIRE DRESSING FOR KDL-32EX557 ONLY

KDL-32EX557 23
SECTION 5 - UPDATES AND ADJUSTMENTS
OVERVIEW
The models in this manual utilize a “generic” type of Main Board, therefore a
software update must be performed and certain service adjustment settings
must be changed or confirmed whenever the Main Board, LCD Panel, or
TCON Board is replaced.
There are 2 reasons for updating the software on the TVs.
●● Software updates for customers
These updates are for enhancements or improvements that have
been made to the software after the TV was released.
●● Software update for servicers
These updates are specifically for servicers to use during a service
call.
SOFTWARE UPDATES FOR CUSTOMERS
The subject of software updates is very important. The televisions of today
have advanced to the point where they are not simply a television anymore.
They are evolving into devices that are designed to integrate with numerous
other devices found in the home. Some examples are: portable audio and
video devices, still cameras, home computer networks and accessing the
internet to name a few.
Communications with these varying devices requires that the television be
compatible with varying communications protocols. Although standards
are detailed for each of these protocols, the real world dictates that
occasional errors may occur that could prevent devices from operating or
communicating properly.
Keeping the software in the television up-to-date is a procedure that is
normally handled by the owner of the television. Most customers who own
computers and other digital devices are familiar with and are accustomed
to updating the software in their products. If a customer contacts the Sony
Customer Support Center and it is deemed to be correctable with a software
update, the issue is handled at the customer level.
KDL-32EX557 24
Software updates can be performed by:
●● Customer Manual Downloads: Software updates can be
downloaded and placed on a USB thumb drive to be loaded onto
the TV. The instructions for downloading the software file vary
from chassis to chassis and sometimes from model to model. The
customer is provided with the instructions to properly format the
USB thumb drive, unzip the file, and the procedures for loading the
software into the television.
●● Network Downloads: Internet software updates are becoming
more prevalent as more and more models incorporate home
network capabilities. This method is the most practical since the
television will check for the latest version of software. The models
with this type of chassis provide the customer with a choice of
turning the automatic software update feature on or off. If set to on,
the television will lookup software information while the unit is in
standby. If a newer version is available, it will be downloaded and
installed without any input from the customer.
●● Built-in Tuner: OTA or cable sources having the proper station that
is transmitting software update data packets. Although the ability
to transmit software update is possible in this way, it is the least
common and is reserved for particular situations where a critical
update is “forced”, thereby updating the TV without any input from
the customer.
SOFTWARE UPDATES FOR SERVICERS
Replacement Main Boards are now stocked with basic software. Once the
replacement board is installed in the TV, the most current software needs
to be installed using a USB thumb drive containing the necessary software.
This new method of supplying Main Boards significantly reduces the
complexity of replacing the Main Boards. Information about the LCD panel
is stored on the TCON circuits. This information is automatically loaded
onto the Main Board when the TV is powered up. With the correct software
version the Main Board and/or the TCON can be replaced more efficiently.
 SECTION 5 - UPDATES AND ADJUSTMENTS

SOFTWARE UPDATE RESPONSIBILITY COMPLETING SERVICE REQUIREMENTS

Software updates are designed to be performed by the customer. Warranty WHEN REPLACING THE MAIN BOARD
repairs in which the issue can be resolved by a software update are not
reimbursable. Most issues involving software updates are handled by the The following must be performed after replacing the Main Board to ensure
customer service center and should not be directed to an authorized service that all of the features for the TV will be available.
center. It is the responsibility of the servicer to prevent service calls for ●● Updating the Software
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this ●● Selecting the Segment Code
situation, the servicer will be notified and receive the proper authorization ●● Selecting the Destination
for reimbursement. ●● Selecting the Model Name
It is the servicer’s responsibility, however, to make certain that any TV ●● Selecting the BU Trans
requiring a legitimate service is running the latest software version
and to install it if necessary. ●● Adding the Serial Number
●● Confirming the Model ID and Product ID
CHECKING THE SOFTWARE VERSION ●● Clearing the Self Diagnosis Self Check Information
The easiest way to check the version of software that is currently on the TV
is to access the Contact Sony screen by using the customer menu. UPDATING THE SOFTWARE
After replacing the Main Board you MUST UPDATE the SOFTWARE to the
Contact Sony latest version.

Please contact Sony directly if you have questions on the use of your television con:

Website Support: www.sony.com/tvsupport

SELECTING THE SEGMENT CODE
United States Phone Contact: 1 (800) 222-SONY (7669) Before proceeding, update the software to the latest version. After updating
Canada Phone Contact 1 (877) 899-SONY (7669)
Other Countries Contact Consult the Warranty Card the software, go into Service Mode to select the correct Segment Code
data value.
Please have the following information available:
Model Name: KDL-46HX750 Verify before proceeding to the next step:
Serial Number: 5000092
Software Version: PKG1.027AAA,RRT 31 ;; Updated the Software
Device ID: B0:00:00:B1:3D:B3
1. Take the TV out of deep Standby mode by pressing POWER to
turn on the TV.
EXAMPLE OF SOFTWARE VERSION 2. Press POWER to turn the TV back off.
LOCATED ON THE CONTACT SONY SCREEN

KDL-32EX557 25
 SECTION 5 - UPDATES AND ADJUSTMENTS
3. Access Service Mode by pressing the following buttons on the 4. The DIGITAL Service Menu displays.
Remote Commander within a second of each other: NOTE: There are 3 Service Menus for this model, DIGITAL,
DISPLAY Channel 5 Volume + POWER CHASSIS, and VPC. If the DIGITAL Service Menu is not displayed,
press JUMP or OPTIONS on the Remote Commander.
POWER

DIGITAL SERVICE

001 OP
000 VERS ---
DISPLAY

<MAIN> <EXT>
DM1.027AAA
AA RF:0000
WF1.002W00AA WF:9.2.1.12.4
DF3.130W00AA WF:0A
YM1.409W00AA FD:0.068
M4.091C
5 (DM1.027AAA)
DD1.009W00AA
PK1.009W00AA <PEM>
VOLUME+ MID:1C23AC22 -------------------
PID:05047040 -------------------
PNL:LTY320AN0301 -------------------
TUNER: ENABLE -------------------

SAMPLE DIGITAL SERVICE MENU

press JUMP
or OPTIONS
RM-YD079

Within each Service Menu are Categories and data information.

Category Name

CHASSIS SERVICE
Category Number 000 WYVERN
Item Number 000 S2_NOISE_TH 32

Item Name Data Value

SERVICE DATA DEFINITIONS

KDL-32EX557 26
 SECTION 5 - UPDATES AND ADJUSTMENTS

5. Press 2 to move to the next category until the 002 MODEL SELECTING THE DESTINATION
category displays. The correct destination needs to be selected after replacing the Main Board.
CAUTION: Selecting the incorrect destination may require replacing the
DIGITAL SERVICE Main Board.
002 MODEL
000 SEG Verify before proceeding to the next step:
P-2A_BASE
;; Updated the Software
;; Selected the Segment Code
6. Using the table, press 3 to increase the data value or
6 to decrease the data value, to select the correct segment code
data value. 1. Take the TV out of deep Standby mode by pressing POWER to
turn on the TV.
Model Name Code Name Data Value
KDL‐32EX557 P‐2A P‐2A_BASE 2. Press POWER to turn the TV back off.
3. Access Service Mode by pressing the following buttons on the
7. Press MUTING then press 0 to WRITE (Save) the changes. Remote Commander within a second of each other:
DISPLAY Channel 5 Volume + POWER
DIGITAL SERVICE 4. Press 2 to move to the next category until 002 MODEL category
002 MODEL displays.
000 SEG P-2A_BASE
WRITE 5. Press 1 to move to the next item until 001 DEST item displays.

When complete, the screen briefly indicates the process is “Done”. DIGITAL SERVICE
002 MODEL
DIGITAL SERVICE 001 DEST DVB-LTN_BASE
002 MODEL
000 SEG P-2A_BASE
DONE

8. Exit service mode by turning the TV power off.

9. Cycle AC Power.
(Unplug and Plug AC Cord from the AC Outlet).
10. Wait a minute while lights flash, and initial setup screen shows.
11. Proceed to “Selecting the Destination”.

KDL-32EX557 27
 SECTION 5 - UPDATES AND ADJUSTMENTS

6. Using the table, press 3 to increase the data value or SELECTING THE MODEL NAME
6 to decrease the data value, to select the correct destination of The correct model name needs to be selected to ensure all of the TV
the TV. features are available.

Model Name Destination Data Value Verify before proceeding to the next step:

KDL‐32EX557 CO1 DVB‐LTN_BASE ;; Updated the Software
CAUTION: Verify the DESTINATION is set correctly before ;; Selected the Segment Code
proceeding. If the incorrect destination Data Value is selected, it ;; Selected the Destination
may corrupt the software requiring a Main Board replacement.
7. Press MUTING then 0 to WRITE (Save) the changes. 9. Press 1 to move to the 002 MODELNAME item.

DIGITAL SERVICE DIGITAL SERVICE

002 MODEL 002 MODEL
001 DEST DVB-LTN_BASE 002 MODELNAME KDL-32EX557

WRITE
When complete, the screen briefly indicates the process is “Done”. 10. If the correct model does not display, press 3 until the model
displayed matches the model of the TV.
DIGITAL SERVICE 11. Press MUTING then press 0 to WRITE (Save) the changes.
002 MODEL
001 DEST DVB-LTN_BASE
DIGITAL SERVICE
002 MODEL
DONE 002 MODELNAME KDL-32EX557

8. Proceed to “Selecting the Model Name”.

WRITE

KDL-32EX557 28
 SECTION 5 - UPDATES AND ADJUSTMENTS
When complete, the screen briefly indicates the process is “Done”. 15. To change the data value of the 000 BU_TRANS, press 3 to
increase the data value to 1.
DIGITAL SERVICE
002 MODEL VPC SERVICE
002 MODELNAME KDL-32EX557 000 DATA_COPY
000 BU_TRANS 1
DONE
12. Proceed to “Selecting the BU Trans”. NOTE: If the message displays “DATA TRANSFER NG” the
transfer is not complete. If that occurs, repeat step 15.
SELECTING THE BU TRANS
VPC SERVICE
This procedure is to copy the White Balance adjustment data from the
000 DATA_COPY
TCON Board to the Main Board. The BU Trans service item is under the
000 BU_TRANS 2
VPC service menu.
Verify before proceeding to the next step:
;; Updated the Software DATA TRANSFER NG
;; Selected the Segment Code If successful, the data value changes to 3.
;; Selected the Destination
;; Selected the Model Name VPC SERVICE
000 DATA_COPY
13. Press JUMP or OPTIONS on the Remote Commander until the 000 BU_TRANS 3
VPC menu displays.
DATA TRANSFER SUCCESS
VPC SERVICE
000 DATA_COPY 16. Verify the Data Transfer Success message displays.
000 BU_TRANS 0 17. Proceed to “Adding the Serial Number”.

14. Verify the category is 000 DATA_COPY and the item is

000 BU_TRANS.

KDL-32EX557 29
 SECTION 5 - UPDATES AND ADJUSTMENTS

ADDING THE SERIAL NUMBER 19. Press JUMP or OPTIONS on the Remote Commander until the
The replacement board does not contain a serial number. Use the following DIGITAL menu displays.
instructions to add the customer’s serial number.
CAUTION: The serial number can only be entered once. Please make sure DIGITAL SERVICE
to enter the correct serial number for the customer’s TV. 001 OP
000 VERS ---
Verify before proceeding to the next step:
;; Updated the Software <MAIN> <EXT>
DM1.027AAA
AA RF:0000
;; Selected the Segment Code WF1.002W00AA
DF3.130W00AA
WF:9.2.1.12.4
WF:0A
YM1.409W00AA FD:0.068
;; Selected the Destination M4.091C
(DM1.027AAA)
;; Selected the Model Name DD1.009W00AA
PK1.009W00AA <PEM>
;; Selected the BU Trans MID:1C23AC22 -------------------
PID:05047040 -------------------
PNL:LTY320AN0301 -------------------
TUNER: ENABLE -------------------
18. Locate the serial number for the TV on the side of the Rear Cover
of the TV.
20. Press 2 to move to the 002 MODEL category.

MODEL NO DIGITAL SERVICE

KDL-32EX557 002 MODEL
SERIAL NO 000 SEG P-2A_BASE
5000092

21. Press 1 until the 003 SERIAL item displays.

DIGITAL SERVICE
002 MODEL
003 SERIAL ---

22. Press 0 to display the Serial Number Edit option.

DIGITAL (MODEL) SERVICE

SerialNumberEdit
*1 SerialNumber

KDL-32EX557 30
 SECTION 5 - UPDATES AND ADJUSTMENTS
When complete, the screen indicates the process is “Done”, then
23. Press the select button to display the Serial Number input the serial number displays.
screen.

DIGITAL (MODEL) SERVICE

DIGITAL (MODEL) SERVICE SerialNumberEdit
SerialNumberEdit
*1 SerialNumber
*1 SerialNumber
Please input serial number
Please input serial number (0000000-9999999)
(0000000-9999999) 5000092 DONE
---------------- 26. Proceed to “Confirming the Model ID and Product ID.
CAUTION: The serial number can only be entered once. Please
make sure to enter the correct serial number for the customer’s TV.
CONFIRMING THE MODEL ID AND PRODUCT ID
24. Using the remote commander, enter the serial number of the TV.
After completing all of the service adjustment changes, verify that the
correct Model ID and Product ID displays in the Service menu.
NOTE: If the incorrect serial number is entered, press
to go back to the Serial Number input screen and re-enter the Verify before proceeding to the next step:
correct serial number. ;; Updated the Software

25. After confirming the serial number, press the select button to ;; Selected the Segment Code
WRITE (Save) the serial number to the replacement Main Board. ;; Selected the Destination
;; Selected the Model Name

DIGITAL (MODEL) SERVICE ;; Selected the BU Trans

SerialNumberEdit ;; Added the Serial Number

*1 SerialNumber

Please input serial number

(0000000-9999999)
5000092 WRITE

KDL-32EX557 31
 SECTION 5 - UPDATES AND ADJUSTMENTS

27. Press 4 to move to the 001 OP category.

DIGITAL SERVICE

DIGITAL SERVICE 001 OP

000 VERS ---
001 OP Software Version
000 VERS ---
<MAIN> <EXT>
DM1.027AAA
AA RF:0000
<MAIN> <EXT> WF1.002W00AA WF:9.2.1.12.4
DM1.027AAA
AA RF:0000 DF3.130W00AA WF:0A
WF1.002W00AA WF:9.2.1.12.4 YM1.409W00AA FD:0.068
DF3.130W00AA WF:0A Model ID M4.091C
YM1.409W00AA FD:0.068 Product ID (DM1.027AAA)
M4.091C Panel ID DD1.009W00AA
(DM1.027AAA) PK1.009W00AA <PEM>
DD1.009W00AA MID:1C23AC22 -------------------
PK1.009W00AA <PEM> PID:05047040 -------------------
MID:1C23AC22 ------------------- PNL:LTY320AN0301 -------------------
PID:05047040 ------------------- TUNER: ENABLE -------------------
PNL:LTY320AN0301 -------------------
TUNER: ENABLE -------------------
29. Exit service mode by turning the TV power off.
28. Using the information provided in the table below, verify the Model 30. Cycle AC Power.
ID and Product ID are correct. (Unplug and Plug AC Cord from the AC Outlet).
31. Wait a minute while lights flash, and initial setup screen shows.
Model Name Destination Panel Name Model‐ID Product‐ID
32. TV update is complete.
KDL‐32EX557 CO1 LTY320AN0301 1C23AC22 5047040
KDL‐32EX557 CO1 LTY320AN0501 1C23AC2F 5047040 The additional features of the TV, including 3D, are now available.

KDL-32EX557 32
 SECTION 5 - UPDATES AND ADJUSTMENTS

CLEARING THE SELF DIAGNOSIS SELF CHECK 1. Take the TV out of deep Standby mode by pressing POWER to
INFORMATION turn on the TV.
Since the diagnostic results displayed on the screen are not automatically 2. Press POWER to turn the TV back off.
cleared, always check the Self Check screen after you have completed the
3. Press the following buttons on the Remote Commander within a
repairs to be sure you reset the result display to “0”.
second of each other:
Verify before proceeding to the next step:
DISPLAY Channel 5 Volume - POWER
;; Updated the Software
;; Selected the Segment Code * NOTE: This differs from accessing Service Adjustments Mode (Volume +)
;; Selected the Destination
SELF CHECK
;; Selected the Model Name
;; Selected the BU Trans 000 RESERVED --------------------- --------------------- --------------------- 00
000 RESERVED --------------------- --------------------- --------------------- 00
;; Added the Serial Number 002 MAIN_POWE --------------------- --------------------- --------------------- 00
003 DC_ALERT --------------------- --------------------- --------------------- 00
003 AUD_PROT --------------------- --------------------- --------------------- 00
003 HDMI_EQ --------------------- --------------------- --------------------- 00
003 TU_DEMOD --------------------- --------------------- --------------------- 00
004 VLED --------------------- --------------------- --------------------- 00
004 LD_ERR --------------------- --------------------- --------------------- 00
005 HFR_ERR --------------------- --------------------- --------------------- 00
Error Count
005 TCON_ERR 120123132522 120123113645 --------------------- 02
005 P_ID-ERR --------------------- --------------------- --------------------- 00
006 BACKLITE --------------------- --------------------- --------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00
007 FAN_ERR --------------------- --------------------- --------------------- 00
010 EMITTER --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00

00345 000333 06789

KDL-32EX557 33
 SECTION 5 - UPDATES AND ADJUSTMENTS

4. To clear the error history and error count press 8 0 . The 8X error code could be the result of:
●● Software Issue
SELF CHECK
●● Network Issue
000 RESERVED --------------------- --------------------- --------------------- 00 ●● Skype Login Issue
000 RESERVED --------------------- --------------------- --------------------- 00
002 MAIN_POWE --------------------- --------------------- --------------------- 00 ●● Incompatible USB Device Plugged Inserted
003 DC_ALERT --------------------- --------------------- --------------------- 00
003 AUD_PROT --------------------- --------------------- --------------------- 00
●● Defective Main Board
003 HDMI_EQ --------------------- --------------------- --------------------- 00 Every time 3 errors are registered in the Self Diagnosis Self Check screen
003 TU_DEMOD --------------------- --------------------- --------------------- 00
the TV will shut down and activate an 8X blink pattern on the Standby LED.
004 VLED --------------------- --------------------- --------------------- 00
004 LD_ERR --------------------- --------------------- --------------------- 00 If an error count is indicated, usually as an 103 HOST_WDT error, follow
005 HFR_ERR --------------------- --------------------- --------------------- 00 these instructions to update the TV.
005 TCON_ERR --------------------- --------------------- --------------------- 00
005 P_ID-ERR --------------------- --------------------- --------------------- 00 SELF CHECK
006 BACKLITE --------------------- --------------------- --------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00 000 RESERVED ----------------- ----------------- ----------------- 00
007 FAN_ERR --------------------- --------------------- --------------------- 00 000 RESERVED ----------------- ----------------- ----------------- 00
002 MAIN_POWE ----------------- ----------------- ----------------- 00
010 EMITTER --------------------- --------------------- --------------------- 00
003 DC_ALERT ----------------- ----------------- ----------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
003 AUD_PROT ----------------- ----------------- ----------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00 003 HDMI_EQ ----------------- ----------------- ----------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00 003 TU_DEMOD ----------------- ----------------- ----------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00 004 VLED ----------------- ----------------- ----------------- 00
004 LD_ERR ----------------- ----------------- ----------------- 00
00345 000333 06789 005 HFR_ERR ----------------- ----------------- ----------------- 00
005 TCON_ERR ----------------- ----------------- ----------------- 00
5. Exit Self Check by turning the TV power off. 005 P_ID-ERR ----------------- ----------------- ----------------- 00
006 BACKLITE ----------------- ----------------- ----------------- 00
6. Cycle AC Power. 007 TEMP_ERR ----------------- ----------------- ----------------- 00
007 FAN_ERR ----------------- ----------------- ----------------- 00
(Unplug and Plug AC Cord from the AC Outlet). 010 EMITTER ----------------- ----------------- ----------------- 00
101 VPC_WDT ----------------- ----------------- ----------------- 00
RESOLVING AN 8 BLINK ERROR 102 MEPS_WDT ----------------- ----------------- ----------------- 00
103 HOST_WDT 1201231325 1201231136 ----------------- 02

It’s possible that a customer may report an 8X blink error code even though 104 STBY_WDT ----------------- ----------------- ----------------- 00

an 8X blink error isn’t an option in the Self Diagnosis Self Check list. An 8X 00345 000333 00345
blink error is mainly used during TV software development. To verify that
there is an actual 8X error, view the TV’s Self Diagnosis Self Check list
history, specifically at the bottom of the list WDT (Watch Dog Timer) error
codes.

KDL-32EX557 34
 SECTION 5 - UPDATES AND ADJUSTMENTS

VERIFING THERE IS AN 8X ERROR 3. Display the menu by pressing HOME .

1. Disconnect all inputs to the TV
4. Using the and the on the on the Remote Control,
2. Cycle AC Power select the following: Settings Product Support Software
(Unplug and Plug AC Cord from the AC Outlet). Update.
3. Do one of the following: NOTE: If TV is not connected to a network go to http://www.sony.
com/asp and download the latest software for these models and
a. If the Standby LED blinks red 8 times, proceed to “Resetting
Install using a USB Thumb Drive.
the TV to Factory Condition” on page 35.
5. Do one of the following:
b. Clear the Self Check history by following the instructions
provided in “Clearing the Self Diagnosis Self Check a. If the Standby LED blinks red 8 times, proceed to “Replacing
Information” on page 33 the Main Board” on page 35.

b. Clear the Self Check history by following the instructions

RESETTING THE TV TO FACTORY CONDITION provided in “Clearing the Self Diagnosis Self Check
Verify before proceeding to the next step: Information” on page 33.
;; Verified the error is an 8X error
1. To reset the TV, follow the instructions for “Resetting the TV to
REPLACING THE MAIN BOARD
Factory Condition” on page 41. The Main Board should be replaced only if all other options have not
resolved the issue.
2. Do one of the following:
Verify before proceeding to the next step:
a. If the Standby LED blinks red 8 times, proceed to “Updating
;; Verified the error is an 8X error.
the Software” on page 35.
;; Reset the TV to Factory Condition
b. Clear the Self Check history by following the instructions
;; Updated the Software
provided in “Clearing the Self Diagnosis Self Check
Information” on page 33. 1. Follow all of the instructions in “Completing Service Requirements
When Replacing the Main Board” on page 25.
UPDATING THE SOFTWARE
Verify before proceeding to the next step:
;; Verified the error is an 8X error
;; Reset the TV to Factory Condition
1. Check for latest Software Version through Network Connection or
Reference Library.
2. Connect and Configure TV Network Connection.

KDL-32EX557 35
 SECTION 5 - UPDATES AND ADJUSTMENTS

COMPLETING SERVICE REQUIREMENTS WHEN

REPLACING THE LCD PANEL OR TCON BOARD DIGITAL SERVICE

001 OP
000 VERS ---
The following must be performed after replacing the LCD Panel or TCON
Board to ensure that all of the features for the TV will be available.
<MAIN> <EXT>
DM1.027AAA
AA RF:0000
●● Updating the Software WF1.002W00AA WF:9.2.1.12.4
DF3.130W00AA WF:0A
●● Copy the BU Flash Data YM1.409W00AA FD:0.068
M4.091C
●● Confirm Model ID and Product ID (DM1.027AAA)
DD1.009W00AA
●● Reset the Panel Operation Time PK1.009W00AA
MID:1C23AC22
<PEM>
-------------------
PID:05047040 -------------------
●● Clear the Self Diagnosis Self Check information PNL:LTY320AN0301 -------------------
TUNER: ENABLE -------------------

UPDATING THE SOFTWARE

4. Press JUMP or OPTIONS on the Remote Commander until the
After replacing the LCD Panel or TCON Board you MUST UPDATE the
VPC menu displays.
SOFTWARE to the latest version.

VPC SERVICE
COPYING THE BU FLASH DATA
000 DATA_COPY
This procedure is to copy the White Balance adjustment data from the 000 BU_FLASH 0
TCON Board to the Main Board. The BU Flash service item is under the
VPC service menu.
Verify before proceeding to the next step:
5. Press 2 to move to the 001 DATA_BAKUP category and the 000
;; Updated the Software BU_FLASH item display.

1. Take the TV out of deep Standby mode by pressing POWER to VPC SERVICE
turn on the TV. 001 DATA_BAKUP
2. Press POWER to turn the TV back off. 000 BU_FLASH 0
3. Access Service Mode by pressing the following buttons on the
Remote Commander within a second of each other:
DISPLAY Channel 5 Volume + POWER

KDL-32EX557 36
 SECTION 5 - UPDATES AND ADJUSTMENTS
6. To change the data value of the BU_FLASH, CONFIRMING THE MODEL ID AND PRODUCT ID
press 3 to increase the data value to 1. After completing all of the service adjustment changes, verify that the
correct Model ID and Product ID displays in the Service menu.
VPC SERVICE Verify before proceeding to the next step:
001 DATA_BAKUP
;; Updated the Software
000 BU_FLASH 1
;; Copied the BU Flash Data

NOTE: If the message displays “DATA TRANSFER NG” the 9. Press JUMP or OPTIONS on the Remote Commander until
transfer is not complete. If that occurs, repeat step 6. the DIGITAL menu displays.
10. If necessary, press 4 to move to the 001 OP category.
VPC SERVICE
001 DATA_BAKUP
000 BU_FLASH 2 DIGITAL SERVICE

001 OP
000 VERS ---

DATA TRANSFER NG
<MAIN> <EXT>
DM1.027AAA
AA RF:0000
If successful, the data value changes to 3. WF1.002W00AA
DF3.130W00AA
WF:9.2.1.12.4
WF:0A
YM1.409W00AA FD:0.068
M4.091C
(DM1.027AAA)
VPC SERVICE DD1.009W00AA
001 DATA_BAKUP PK1.009W00AA
MID:1C23AC22
<PEM>
-------------------
000 BU_FLASH 3 PID:05047040
PNL:LTY320AN0301
-------------------
-------------------
TUNER: ENABLE -------------------

DATA TRANSFER SUCCESS

11. Using the information provided in the table below, verify the Model
7. Verify the Data Transfer Success message displays. ID and Product ID are correct.
8. Proceed to “Confirming the Model ID and Product ID.” Model Name Destination Panel Name Model‐ID Product‐ID
KDL‐32EX557 CO1 LTY320AN0301 1C23AC22 5047040
KDL‐32EX557 CO1 LTY320AN0501 1C23AC2F 5047040

KDL-32EX557 37
 SECTION 5 - UPDATES AND ADJUSTMENTS
3. Press the following buttons on the Remote Commander within a
second of each other:
DIGITAL SERVICE

001 OP DISPLAY Channel 5 Volume - POWER

000 VERS ---
Software Version
<MAIN> <EXT> * NOTE: This differs from accessing Service Adjustments Mode (Volume +)
DM1.027AAA
AA RF:0000
WF1.002W00AA WF:9.2.1.12.4
SELF CHECK
DF3.130W00AA WF:0A
YM1.409W00AA FD:0.068
Model ID M4.091C 000 RESERVED --------------------- --------------------- --------------------- 00
Product ID (DM1.027AAA) 000 RESERVED --------------------- --------------------- --------------------- 00
Panel ID DD1.009W00AA
002 MAIN_POWE --------------------- --------------------- --------------------- 00
PK1.009W00AA <PEM>
MID:1C23AC22 ------------------- 003 DC_ALERT --------------------- --------------------- --------------------- 00
PID:05047040 ------------------- 003 AUD_PROT --------------------- --------------------- --------------------- 00
PNL:LTY320AN0301 ------------------- 003 HDMI_EQ --------------------- --------------------- --------------------- 00
TUNER: ENABLE ------------------- 003 TU_DEMOD --------------------- --------------------- --------------------- 00
004 VLED --------------------- --------------------- --------------------- 00
004 LD_ERR --------------------- --------------------- --------------------- 00
12. Exit service mode by turning the TV power off. 005 HFR_ERR --------------------- --------------------- --------------------- 00
005 TCON_ERR --------------------- --------------------- --------------------- 00
13. Cycle AC Power. 005 P_ID-ERR --------------------- --------------------- --------------------- 00
(Unplug and Plug AC Cord from the AC Outlet). 006 BACKLITE --------------------- --------------------- --------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00
14. Wait a minute while lights flash, and initial setup screen shows. 007 FAN_ERR --------------------- --------------------- --------------------- 00
010 EMITTER --------------------- --------------------- --------------------- 00
15. Proceed to “Resetting the Panel Operation Time”. 101 VPC_WDT --------------------- --------------------- --------------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00

RESETTING THE PANEL OPERATION TIME 104 STBY_WDT --------------------- --------------------- --------------------- 00

00345 000333 06789

After completing all steps, reset the panel operation time from the Self
Check screen. Panel operation time

Verify before proceeding to the next step: 4. To clear the LCD Panel operating hours after replacing the LCD
Panel, press 7 0 .
;; Updated the Software
;; Copied the BU Flash Data
;; Confirmed Model ID and Product ID
1. Take the TV out of deep Standby mode by pressing POWER to
turn on the TV.
2. Press POWER to turn the TV back off.

KDL-32EX557 38
 SECTION 5 - UPDATES AND ADJUSTMENTS

SELF CHECK
CLEARING THE SELF DIAGNOSIS SELF CHECK
INFORMATION
000 RESERVED --------------------- --------------------- --------------------- 00
000 RESERVED --------------------- --------------------- --------------------- 00 After resetting the panel operation time, clear the Self Check screen.
002 MAIN_POWE --------------------- --------------------- --------------------- 00
003 DC_ALERT --------------------- --------------------- --------------------- 00 6. To clear the error history and error count
003
003
AUD_PROT
HDMI_EQ
--------------------- --------------------- --------------------- 00
--------------------- --------------------- --------------------- 00
press 8 0 .
003 TU_DEMOD --------------------- --------------------- --------------------- 00
004 VLED --------------------- --------------------- --------------------- 00
SELF CHECK
004 LD_ERR --------------------- --------------------- --------------------- 00
005 HFR_ERR --------------------- --------------------- --------------------- 00
005 TCON_ERR --------------------- --------------------- --------------------- 00 000 RESERVED --------------------- --------------------- --------------------- 00
005 P_ID-ERR --------------------- --------------------- --------------------- 00 000 RESERVED --------------------- --------------------- --------------------- 00
006 BACKLITE --------------------- --------------------- --------------------- 00 002 MAIN_POWE --------------------- --------------------- --------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00 003 DC_ALERT --------------------- --------------------- --------------------- 00
007 FAN_ERR --------------------- --------------------- --------------------- 00 003 AUD_PROT --------------------- --------------------- --------------------- 00
010 EMITTER --------------------- --------------------- --------------------- 00
003 HDMI_EQ --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00 003 TU_DEMOD --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00 004 VLED --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00 004 LD_ERR --------------------- --------------------- --------------------- 00
005 HFR_ERR --------------------- --------------------- --------------------- 00
00345 000333 00000 005 TCON_ERR --------------------- --------------------- --------------------- 00
Panel operation time 005 P_ID-ERR --------------------- --------------------- --------------------- 00
006 BACKLITE --------------------- --------------------- --------------------- 00
5. Proceed to “Clearing the Self Diagnosis Self Check Information”.
007 TEMP_ERR --------------------- --------------------- --------------------- 00
007 FAN_ERR --------------------- --------------------- --------------------- 00
010 EMITTER --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00

00345 000333 06789

7. Exit Self Check by turning the TV power off.

8. Cycle AC Power.
(Unplug and Plug AC Cord from the AC Outlet).

KDL-32EX557 39
 SECTION 5 - UPDATES AND ADJUSTMENTS

OPTIONAL ADJUSTMENTS 5. Press 2 to move to the 002 VCOM category.

All Sony TVs are set for optimal viewing performance. Refer to the following
instructions if the customer requests additional adjustments. VPC SERVICE
002 VCOM
000 ENABLE 0
ENABLING VCOM TO ADJUST THE PICTURE
The VCOM adjustment displays a Green screen while you adjust the picture. 6. Enable the VCOM by pressing 3 to increase the data value to 1.
1. Take the TV out of deep Standby mode by pressing POWER to 7. Press 1 to move to the 001 ADJUST item.
turn on the TV.
2. Press POWER to turn the TV back off. VPC SERVICE
3. Press the following buttons on the Remote Commander within a 002 VCOM
second of each other: 001 ADJUST 64

DISPLAY Channel 5 Volume + POWER 8. Change the value of the 001 ADJUST item to adjust the picture by
pressing 3 to increase the data value or 6 to decrease the data
value.
DIGITAL SERVICE
NOTE: When changing the data value, the screen will turn green
001 OP
000 VERS --- for approximately 3 seconds before returning to the service
adjustment screen.
<MAIN> <EXT>
DM1.027AAA
AA RF:0000
WF1.002W00AA WF:9.2.1.12.4
DF3.130W00AA WF:0A VPC SERVICE
YM1.409W00AA
M4.091C
FD:0.068 001 VCOM
(DM1.027AAA) 001 ADJUST 69
DD1.009W00AA
PK1.009W00AA <PEM>
MID:1C23AC22 -------------------
PID:05047040 ------------------- 9. When the picture is clear, press MUTING then 0 to WRITE
PNL:LTY320AN0301 -------------------
TUNER: ENABLE ------------------- (Save) the changes.

4. Press JUMP or OPTIONS on the Remote Commander until the VPC WRITE
VPC menu displays. 002 VCOM
001 ADJUST 64

KDL-32EX557 40
 SECTION 5 - UPDATES AND ADJUSTMENTS
10. Do one of the following: 16. To save the changes, press MUTING then press 0 .
a. If adjustments are complete, exit service mode by turning the 17. Exit service mode by turning the TV power off.
TV power off.
RESETTING THE TV TO FACTORY CONDITION
b. Proceed to “Setting White Balance Adjustments”.
Use the following instructions to restore the User Adjustments and Channel
Memory settings to the preset factory conditions.
SETTING WHITE BALANCE ADJUSTMENTS
1. Turn the TV On by pressing POWER , then wait approximately
White Balance adjustment data is located on the Digital Service Menu.
seconds.
2. While holding down the on the Remote Commander, press the
VPC SERVICE
000 DATA_COPY POWER button on the side of the TV.
000 BU_TRANS 0

11. Press 2 to move to “006 WB” Category.

3. The set restarts and displays the Initial Setup screen. This may
VPC SERVICE take several minutes.
006 WB
000 R_DRV 128
RESETTING THE TV TO FACTORY CONDITION USING
12. To change the data value of the R_DRV, press 3 to increase the
SERVICE MODE
value or 6 to decrease the value. 1. Take the TV out of deep Standby mode by pressing POWER to
turn on the TV.
NOTE: The data value must be set between the range 1 to 255.
2. Press POWER to turn the TV back off.
13. Press 1 to move to the next item (001 G_DRV).
3. Press the following buttons on the Remote Commander within a
14. To change the data value, press 3 to increase the value or 6 to second of each other:
decrease the value.
DISPLAY Channel 5 Volume + POWER
15. Repeat steps 6 and 7 for each of the following items:
002 B_DRV 4. If necessary, press JUMP or OPTIONS to go to DIGITAL menu.

003 R_BKG
004 G_BKG
005 B_BKG

KDL-32EX557 41
 SECTION 5 - UPDATES AND ADJUSTMENTS
5. Press the following buttons on the Remote Commander within a
second of each other:
Press 8 MUTING 0 .
“SERVICE” changes to green RST.
RST executes the command and displays EXE.
EXE-RST displays green, then red indicating the TV is writing the
data.
6. When the process is complete the green SERVICE text displays
and the LED display as shown below:

TIMER Standby POWER

7. Cycle AC Power
(Unplug and Plug AC Cord from the AC Outlet).
The set restarts and displays the Initial Setup screen.
This may take several minutes.

KDL-32EX557 42
 is a trademark of Sony Electronics
Reproduction in whole or part without written permission is prohibited. All rights reserved
Sony Corporation English
Sony Technology Center 2012CJ74WEB-1
Technical Services Printed in USA
9-888-475-01 Service Publication Department © 2012.3

KDL-32EX557 43
APPENDIX A: ENCRYPTION KEY COMPONENTS
Encryption key components developed by Sony Corporation contain confidential information, and shall be handled under the non-disclosure obligations
provided in the applicable agreement with Sony Corporation (and/or its subsidiary).
As part of this agreement specific instructions must be adhered to whenever a Circuit Board containing encryption key components is repaired and/or replaced
pursuant to the following:
1. In the service manual the Circuit Board(s) containing encryption key components shall be identified with a red outline and a .
2. Only repair boards or components listed in the service manual shall be utilized for replacement and/or repair.
3. Disassembly, decryption, or reverse-engineering component(s) is strictly prohibited.
4. Any board in which the Servicer replaces an encryption key component must be placed back into the set it orignally came from and the replaced
defective component MUST BE DESTROYED. Boards cannot be swapped.
5. If a Circuit Board identified with a red outline and a in the service manual is deemed to be defective:
a. and if a core charge is imposed and is covered under the product warranty, the defective un-repaired or modified board MUST BE RETURNED
to Sony.
b. and if the core charge is NOT covered under the product warranty, the defective un-repaired or modified board MUST BE DESTROYED.
6. If a unit is destroyed (such as field scrap), the Circuit Board identified with a
red outline and a in the service manual MUST BE DESTROYED.

KDL-32EX557 A-1