LEARNER WORKOOK

National Certificate: Generic Management

ID 59201 - Level 5 – Credits 162

Unit Standard: 252021

Formulate recommendations for a change process

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Learner Information (Please Complete this Section)
Name & Surname:
ID Number
Tel/Cellphone Number
Email Address
Organisation/Venue:
Workplace Unit/Dept:
Facilitator Name:
Date Started
Date completed

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No part of this document may be reproduced, stored in a retrievable system, or transmitted, in any form or by any
means, electronic, mechanical, photocopying, recording or otherwise without the prior permission.

Declaration
I(Learner)…………………………………………………………………………………………….herewith declare
that I am ready for the assessment, that we have reviewed the assessment preparation and plan, I understand the
assessment process and I am happy that the assessment will be conducted in a fair manner.
Learner Signature: Date: Facilitator Signature: Date:

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Learner Workbook Information
This Workbook has been designed and developed to evaluate learners’ level of understanding relating to the
following skills program or unit standard: FORMULATE RECOMMENDATIONS FOR A CHANGE
PROCESS, which has been developed for the qualification: NATIONAL CERTIFICATE: GENERIC
MANAGEMENT ID 59201 LEVEL 5 – CREDITS 162. Learners will be evaluated on the specific outcomes
and/or assessment criteria of the following SAQA Registered Unit Standard(s), which represent the Formative
Assessment component:
US ID US Title Level Credits
252021 FORMULATE RECOMMENDATIONS FOR A CHANGE PROCESS 5 8

Instructions to Facilitators and Learners

Facilitators will be required to:
 Explain the completion of the workbook to each learner.
 Interview the learner on similar questions, should he/she not be able to write.
Learners will be required to:
 Complete the workbook as per the instructions.
 Ensure that all questions are completed.
 Ensure that the workbook is completed and authentic.
 Ensure that all annexure are attached to the workbook and clearly referred to.

Total Marks & Equipment

In order to meet the pass mark, learners are required to achieve a minimum of 80% of the total marks, and learners
are required to have the following equipment in order to complete this workbook:
 Pen and Pencil
 Ruler
 Exam Pad – for additional paper.
Outcomes
The qualifying learner is capable of:
 Demonstrating knowledge of and insight into the need for change within the context of environment change.
 Analysing an area requiring a change process.
 Selecting a model for implementing a change management process.
 Formulating recommendations on implementing the change process.

Assessment Criteria
The assessment process involves collecting and interpreting evidence about the learner’s ability to perform a task,
which will be achieved through a combination of formative and summative assessments. In this guide there may be

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assessments in the form of activities, assignments, tasks or projects, as well as workplace practical tasks. The learner
is to perform these tasks and provide required and authentic evidence in their portfolio of evidence.
To qualify and receive credits towards the learning programme or unit standard, a registered assessor and moderator
will conduct an evaluation and assessment of the learner’s portfolio of evidence and competency.

Learner Responsibility
The responsibility of learning rest with the learner, so:
 Be proactive and ask questions,
 Seek assistance and help from your facilitators, if required.

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US: 252021, NQF Level 5 Worth 8 Credits
FORMULATE RECOMMENDATIONS FOR A CHANGE PROCESS
Learning Unit

Unit Standard This Unit Standard is intended for managers in all economic sectors. These managers
Purpose would typically be second level managers such as heads of department, section heads
or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:

 Demonstrating knowledge of and insight into the need for change within the
context of environment change.
 Analysing an area requiring a change process.
 Selecting a model for implementing a change management process.
 Formulating recommendations on implementing the change process.
Learning Assumed to It is assumed that learners are competent in:
be in Place Communication at NQF Level 4.
Mathematical Literacy at NQF Level 4.
 Computer Literacy at NQF Level 4.

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 Session 1 Demonstrate knowledge of and insight into the need for change within the context of
SO 1 environment change.
Learning  The nature of change and its impact on organisational sustainability are explained with
Outcomes reference to internal and external environmental change affecting a specific unit.
(Assessment  The need for change is motivated by identifying the benefits of change for a unit.
Criteria)

Activity

Demonstrate knowledge of and insight into the need for change within the context of environment change.
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Activity
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What are internal and external environmental factors that affect an environmental management system?

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 Session 2 Analyse an area requiring the implementation of a change process.
SO 2
Learning  The need for change in a unit of an entity is identified in terms of a desired state compared
Outcomes with the current state.
(Assessment  The results of a SWOT or other suitable analysis are presented to substantiate the
Criteria) argument in favour of a change process.

Activity
3
Analyse an area requiring the implementation of a change process.
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Activity
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Identify and describe the need for change in a unit of an entity
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 Session 3 Select a model for implementing a change management process.
SO 3
Learning  The characteristics of two change models are described with reference to their
Outcomes appropriateness for different change processes.
(Assessment  The reasons for selecting the model are described with reference to the findings of the
Criteria) analysis.

Activity
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Explain the model for implementing a change management process.
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 Session 4 Formulate recommendations on implementing the change process.
SO 4
Learning  The change management plan presented describes the changes to be implemented in
Outcomes relation to the needs identified in the SWOT analysis.
(Assessment  The actions proposed for managing the anticipated human responses to the change process
Criteria) are appropriate to the findings of the SWOT analysis.
 The role and competencies of the change leader responsible for facilitating the dynamics
of the change process are motivated in relation to the proposed change process.

Activity
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Discuss formulate recommendations on implementing the change process.

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