Professional Documents
Culture Documents
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Session Outline
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Reading List
Chapter Two
Boateng, R. (2020)
Research Made Easy
https://amzn.to/39gMMXh
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Topic One
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What Can Be Researched
The right topic to be researched often depends on a number of factors. First,
let’s consider topics to avoid:
Controversial
Topics that are Too
Politics related
Narrow
topics
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Topic Two
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What can influence choice of topic
Society/Trends/ Gaps in
Sponsor
News Literature
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What can influence choice of topic
Find out the research interests of the
SUPERVISOR
potential supervisors; have a discussion with
them; read their publications
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Selecting A Topic
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Selecting A Topic
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Selecting A Topic
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Selecting A Topic
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Research Problem – illustrating a research gap
complement
Extant literature has fairly covered studies on the mobile phone’s usage and mobiles
for development in sub-Saharan Africa. The studies include mobile phones and
fisherman and farmers in Ghana (Boadi et al., 2007); mobile phone sharing practices in
Ghana (Sey, 2009); mobile phones and development in Nigeria (Heeks and Jagun, 2007;
Jagun et al., 2008); mobile payments in Uganda (Duncombe, 2009) and mobile phone
ownership and social capital in Tanzania and South Africa (Goodman, 2005).
Despite these studies, there is a call for more studies to test earlier findings in different
contexts and in different micro-economic activities in order to contribute to better
understanding of the impact of mobile phones in developing economies.
Gap
Proposed by Swales (1981), quoted in Bruce (1995) as cited by Collins, E. (2000) Research Gaps, Academic Writer 2000, Retrieved from:
http://vlc.polyu.edu.hk/academicwriter/Evidence/Secondary%20Sources/researchgaps.htm, on June 25, 2012
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Types of research gaps
1. Be original;
2. Be of interest to both the researcher and the supervisor;
3. Be timely and relevant;
4. It must make a contribution to existing knowledge or respond to a research gap;
5. Be specific and distinct, not too broad;
6. Incorporate the main purpose of the research;
7. Be clever, captivating and unforgettable; and
8. The research questions that flow from it must be possible to address through a
research design.
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6 Steps to Creating a Title for Research
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Identify broad topic and academic discipline
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Determine the Scope
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Creating a Title for Research
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Examples of research topics
1. Research title
Exploring the impact of social media on customer relationship management
in retail business
1. Research problem
Social Customer Relationship Management is a relatively new concept which
has not been sufficiently explored in research. Little is known about why and
how firms adapt and make use of the component of social media in their
customer relationship management frameworks (Maertens, and Ringe-
Krause, 2016). The research will fill in the gap in relation to the use of social
media as a tool in managing customer relationships within retail operations.
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Determine Research Purpose, Objectives and
Questions
1. Topic: Use of social media in customer relationship management
2. Title: Exploring the impact of social media on customer relationship management in retail business
3. Purpose of the study: To identify and understand the main factors that influence the adoption
of social media and its impact on customer retention in retail businesses.
4. Objectives of the study: (1) Establish the factors influencing the adoption of social media in
customer relationship management among retailers; (2) Assess the relationship between the
adoption of social media and customer retention in retail businesses; (3) Determine the challenges
faced by retail businesses in the adoption of social media in the retention of customers.
5. Research questions: (1) What are the factors influencing the adoption of social media by retail
businesses in customer relationship management? (2) What is the correlation between the adoption
of social media and customer relationship management in retail businesses? (3) What are the
challenges faced by the retail businesses in the usage of social media in managing their relationships
with the customers Slide 24
Session Question
– Identify Research Gaps in the text
Cyber fraud has a potential to widen the digital divide, crumble the information infrastructure
and affect consumer confidence in online transactions (Salifu, 2008; Longe et al., 2009;
Oumarou, 2007). Literature is, however, sparse on nation-specific extent of these fraudulent
cyber activities as well as nation-specific measures put in place to address them. For instance,
Ghana, our country of interest, in this research ranked among the top ten for the source of
fraudulent cyber activities in the world with Nigeria ranking 3rd in the 2008 Internet Crime
Report (I3C, 2008). The Ghanaian government has made concerted efforts to create a
‘knowledge-based economy’ thereby making Ghana an ICT –driven economy. The use of the
Internet in Ghana has also seen a significant increase since the liberalization of the
telecommunication industry in the 1990s. The country had 43 Internet users per 1,000 people
in 2008 as compared to 1 Internet user in 1999 (ITU, 2009). The number of PC ownership
doubled to 52 owners per 1,000 people between 1999 and 2005 (ITU, 2007).
With these developments also come negative effects and unintended consequences of ICT,
particularly, cyber crime. Our effort in this paper is directed towards understanding the extent
of fraudulent cyber activities as well as measures put in place to address them in Ghana.
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References
1. Boateng, R. (2020). Research Made Easy - Second Edition. Seattle,
USA: Kindle Independent Publishing (an Amazon Company). ISBN-13:
979-8611307182: Available on Amazon: https://amzn.to/39gMMXh
2. Photo Illustrations from Getty Images – www.gettyimages.com and
www.cartoonstock.com
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