THE ROLES MANAGERS PLAY

1. INTERPERSONAL ROLES
1.1.1 Human interactions
2.1 FIGUREHEAD
1.2.1.1 Social, ceremonial and legal responsibilities that employees expect them to
fulfill
1.2.1.2 Source of inspiration and authority to employees
3.1 LEADER
1.3.1 Direct and manage performance of employees
1.3.2 Communicating performance goals
1.3.3 Training and mentoring employees
1.3.4 Supporting and supplying resources
1.3.5 Evaluating employee performance
1.3.6 Motivating employees towards higher level productivity
4.1 LIAISON
1.4.1 Communicate with internal and external members of the organization
1.4.2 Networking activity is a critical step in reaching organizational goals

2. INFORMATIONAL ROLES
2.1.1 Sharing infomation
2.2 MONITOR
2.2.1 Researching, Locating and choosing useful information
2.2.2 Stay abreast to current industry standards and change occurring in both
internal and external business environments
2.2.3 Monitoring performance of employees and level of productivity
3.2 DISSEMINTOR
2.3.1 Information gathered as monitor and forward it on to the employees
4.2 SPOKESPERSON
2.4.1 Communicated information about the organization to outside parties

3. DECISIONAL ROLES
3.1.1 Decision making
2.3 ENTREPRENEUR
3.2.1 Process improvement
3.2.2 Initiate projects that lead to improvements, Delegate idea-generation
responsibility to others and identify best ideas
3.3 DISTURBANCE HANDLER
3.3.1 Conflict manager
3.3.2 Take corrective action during conflicts and crises, resolve disputed among
subordinates
3.3.3 Find best solution for everyone
 4.3 RESOURCE ALLOCATOR
3.4.1 Decides who receives resources, manage schedules and budgets and set
priorities
5.3 NEGOTIATOR ROLE
3.5.1 Acts as a representative
3.5.2 Looks out for best interests of the party whom he represents

Role Category Description Examples

Interpersonal Figurehead Symbolic head: Greeting visitors,

obliged to perform a signing legal
number of duties of documents.
a legal or social
nature.

Leader Responsible for the Performing virtually

motivation of all activities that
subordinates; involve
responsible for subordinates.
staffing, training and
associated duties.

Liaison Maintains self- Acknowledging mail,

developed network doing external board
of outside contacts work.
and informers who
provide favours and
information.

Informational Monitor Seeks and receives a Reading periodicals

wide variety of and reports,
internal and maintain personal
external information contact.
to develop thorough
understanding of
organisation and
environment.

Disseminator Transmits Holding

information informational
received from meeting, making
outside or from phone calls to relay
 subordinates to information.
members of the
organisation.

Spokesperson Transmits Holding board

information to meetings, giving
outsides on information to the
organisation plans, media.
policies, actions,
results.

Decisional Entrepreneur Searches Organises strategies

organisation and its and review sessions
environment for to develop new
opportunities and programs.
initiates
improvement
projects to bring
about changes.

Disturbance- Responsible for Organises strategies

handler corrective action and review sessions
when organisation that involve
faces important disturbances and
unexpected crises.
disturbances.

Resource Responsible for the Scheduling,

allocator allocation of requesting
organisation authorisation,
resources of all performing any
kinds, making or activity that involves
approving all budgeting and the
organisational programming of
decisions. subordinates’ work.

Negotiator Responsible for Participating in

representing the union contract
organisation at negotiations.
major negotiations.