Professional Documents
Culture Documents
Contents
DOCUMENT CONTROL PAGE ..................................................................................................3
1.1 DOCUMENT IDENTIFICATION ............................................................................................. 3
1.2 AUTHORISATION........................................................................................................ 3
1.3 HISTORY ............................................................................................................... 3
2 INTRODUCTION ...........................................................................................................4
2.1 PURPOSE .............................................................................................................. 4
2.2 SCOPE ................................................................................................................. 4
3 INSTRUCTION .............................................................................................................4
4 COMPLIANCE ..............................................................................................................4
5 EXCEPTIONS ..............................................................................................................4
6 DECLARATION ............................................................................................................5
1.2 Authorisation
1.3 History
2 INTRODUCTION
2.1 Purpose
To ensure that authorized associates only obtain from customers or process customer
payment card information within defined applications and tools or in accordance
with defined processes. Associates authorized to undertake such activity are
required to sign the attached declaration by way of compliance.
2.2 Scope
This declaration covers all associates working within an operational area, where
payment card information is processed, who are defined as being responsible for the
processing of payment card information as part of their role.
3 INSTRUCTION
It is the responsibility of the Operations Manager within each client program to
ensure that all declarations are completed by all authorized associates. It shall be a
condition that this declaration is signed and returned to the Operations Manager in
advance of completing training. Once signed the declaration shall be retained in the
employees personnel file.
4 COMPLIANCE
5 EXCEPTIONS
6 DECLARATION
I understand and agree that any unauthorized activity relating to the use of login accounts
for client or Sitel applications/tools issued to me or the unauthorized removal or
destruction of information will constitute an unauthorized act.
Compliance with this instruction shall remain in place unless formal written authorization
from the Operations Manager of the FEDEX client program or a change of role that
formally removes the need for this instruction to be in place.
I confirm that I understand my responsibilities with respect to the applications and tools
that I use and the procedures and processes that I am requested to follow.
20/05/2021
Date: _________________ FEDEX WV 41A
Client Program: ______________________________