& rest cove 01251020 FORM TP 2021062 MAY/JUNE 2021 CARIBBEAN EXAMINATIONS COUNCIL CARIBBEAN SECONDARY EDUCATION CERTIFICATE" EXAMINATION ELECTRONIC DOCUMENT PREPARATION AND MANAGEMENT Paper 02 — General Proficiency 2 hours 20 minutes READ THE FOLLOWING INSTRUCTIONS CAREFULLY. This examination consists of a speed test (Question 1) and THREE other questions, After completing EACH question, save your work on the ay: le storage de nelusion of the examination, the invigil he saved files, itor will give you instructions for Question 1 is provided as an insert. The invigilator will allow TEN minutes for Question 1. At the end of ten minutes, the invigilator will tell you to stop and save your work. This question will be collected, You will continue working on Questions 2, 3 and 4 4, Answer ALL questions, Read all instructions carefully before attempting EACH question. 6 ‘The 2 hours and 20 minutes allocated for this paper should be used as follows: 10 minutes — warm-up on the computer followed by 10 minutes — speed test (Question 1) 10 minutes reading time hour and 50 minutes responding to Questions 2, 3 and 4 7. Report any defect in the machine to the invigilator who will make the appropriate notation and indicate on your folder any time lost. The invigilator will also record this information on the Supervisors’ Irregularity Report. 8. Key your candidate number in the upper right-hand comer of each page. 9. You will be penalized for uncorrected errors, 10. Any accepted method of display consistently used in letters and/or tabular exercises will be credited unless instructed otherwise. the DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO § Copyright © 2020 Caribbean Examinations Couneil All rights reserved, 0125 1020/MJ/CSEC 2021 Scanned with CamScannerquestions. Answer ALL oy 20 minutes Question 2 (a) vi (i) Using Ad or letter size Save the document as Advertisement ys [ pancans Rel Este ‘ entre. Property Management Services 2 bold 604 North Road, Georgetown, Gu 44 ive | We are looking for a competent- Office Assistant to help | sith the organization and running of the daily | administrative operations of the company. AlLcaps q's nsibilfties g eelf ced dainbote GO Bob I Greate and Update records Schedule and plan * peheae Abpouttmeats * ecform tecebtton Autes When ) ef red quirements AlLcAPS etre least [ dmnshe sh aie aie Opperience in an document following ALL instructions produce the require paper. pr k— Insert Ain border all Ground Bob | ane Rtnowledge «fs “9 | —____ ~~ scanned with CamScanner WMUCERe an91Question 2 (a) contra aes sont “ed inthe use. f M\cro- insert < pach eles ae In Business a6 1st Aminisstyexti buller point Interested candidates are fied eal 4—Calieri i cir application letter and résumé the subject "Aamintave aston te inset uncangmaiicoms me nertion Friday | S| Oto 15, 2021 <— insert black We thank all andidats for respondin background however ony those shorted wll be 5 contacted. g— us White Apt Colour (19 marks) GO ON TO THE NEXT PAGE, 01251020/MJ/CSEC 2021 Scanned with CamScannerQuestion 2 (b) @ Gi) Using 4 or ter size paper Gi) Using th (®) Save the fetter as Appli < Current cite > Mrs Evereth Smith Tana eee ae Ou Nbc Bon! Services Bods Georgetouin Guyana Dear Me. Seni EER ech tesistanl Toh 31251020/MJ/CSEC 2021 GO ON TO THE NEXT PAGE Scanned with CamScannerWith reference te your advedtizereat IN the ana Chronicle, “am voriting to oh ply fos the a of Samah ie Be Assistaat./Ten {NP ON exbertenced adminshative Professional with over [a Yrs ce Question 2 (b) conta Creainitly, Nem ass and am able Ho wok ina st_ paced Settin nig) My aioe career Goal Isto” grow with a Co. that is assionate goal hat Cagerte leam move Tt am about the pasilion and would GO ON TO THE NEXT PAGE 01251020/MJ/CSEC 2021 Scanned with CamScannerQuestion 2 (b) conta Abpreaate an oppovtinih to Sbeak vith You about “the Valuable Cosfibulions I Gan Make to auc team The Combinatron sf Tay Office Bdministation expenénces, Compiater Kills and ability 4o be a Valuable ear meet Gour voynanete NX insert at []|Frebsed, pleacerfind a PY w my fesumé.. Thank you Ae Your Consideralion - oo Dorm-hesia Persaud Exc. (11 marks) ‘Total 30 marks GO ON TO THE NEXT PAGE 251020/MJ/CSEC 2021 Scanned with CamScannerQuestion 3 (a) Type the filtowing résumé on Act oF letter size Part cem) top and bottom o Gi) Follow ALL instwuetions given, Git) Set margins as follows: 1.5" 3.81 em) fen 1254 Gv) Save the document as Res \ Lot 154 Suce New Amsterdam, Guyane (594) 226-4136 Dip.persaud@gmail co Telephot fe role seeking to apply detail. eeds. ARGR, OBJECTIVI As an Administrative Assistant with over 10 yrs of experience oriented talent and adaptable personality to fulfil the company’s Rose Hall, Guyana 5 right align September 2011-Present PROFESSIONAL EXPERIENCE 1 arrangements for supervisors and managers BRODFORD AND SONS LTD Administrative Assistant <— Tale * Schedule and coordinate meetings, appointments, and travel + Manage travel and expense reports for department team members DIGITAL BUSINESS SOLUTION West PALm, Guyana 5 ; Adm. Assistant <— italié- see soos August 2011 9 CANT align ee reception area, including greeting visitors, responding to telephone calls and in-person Overs requests for information Handled all correspondences Designed electronic filing systems and maintained electronic paper files Created PowerPoint presentations use for business development manage day-to-day calendar for the company’s Director Drafted meeting agendas, followed-up for meeting and conferences ‘Handled and maintained petty cash Fame as, sllets GO ON TO THE NEXT PA S1NIMUMT/CSEC 9071 Scanned with CamScanner‘question 3 (a) conta puca’ right olga Georgetown, ‘Advanced Certificat TUTORIAL ACADEMY Ceeorep Sais. July 2010 ss Writing Certificate ADDITIONAL SKILLS, Shorthand | Competent mn Conversattinal Spanish in Mv Excet Pend Bond “~ Typing at AWPM 90 Profi KEY ELEMENTS + Exceptional organization and customer service skills + Proficient in Microsofi Office Suite + Professional demeanour + Detail orientated, accurate, flexible and reliable + Team player with the ability to work effectively in any environment + Strong oral and written communication skills REFERENCES Mrs Francine Seepersaud Executive Director Digital Business Solutions West Palm Guyana ‘Telephone: (592) 555-9876 Mr John Brodford Managing Director Brodford and Sons Rose Hall Guyana Telephone: (592) 555-1234 y251 AYHUNED aNT em) 20 marks) GO ON TO THE NEXT PAGE 01251020/MJ/CSEC 2021 Scanned with CamScannerQuestion 3 (b) 15 minutes Tien (Compete the tasks, following ALL instructions i) _ Use the appropriate software to prepare the document Gi) Use landscape orientation, (iv) Merge column headings as indicated. (0)__Use wrap text for column headings as indicated: (vi) Centre ALL column headings. (vii) Use formuta to calculate ALL totals where applicable: (it) Create a bar chart to show total avertime hours for each employee (ix) Save the file as Barchart. Go AGE 251020/MJ/CSEC 2021 ON TO THE NEXT P, Scanned with CamScannerQuestion 3 (b) contd Duncans Realty & Propert M : - Employee Time Sheet 'y Management Services Cente Ascending onder bey (ast rame + -bold DEPARMENT | = WEEK 0 MON | Tues | weo | THun | FRI Time Worked TE june: i DAT dune 8 | June 9 June 10 | June 11 | June 12 | Weekly | Regular | Overtime Total EMPLOYEES. ‘SMITH, NEOMI 8 10 95 10.5 8 N CRANSTON, JHENELL 10 8 8 10.5 10.5 DAVIS, SHANTE-A 95 95 a5 85 8 RAMGOOLIE, KAMIEL 8 8 8 8 R RICHARDS, MONIFA 8 35 95 8 8 Note: ‘Total = sum of hours for the week Employees are required to work 40 hours per week (regular hours), so overtime is the number of hours greater than 40 (15 marks) ‘otal 35 marks GO ON TO THE NEXT PAGE 01251020/MJ/CSEC 2021 Scanned with CamScannerer 15 minutes 1 database APPLICANTS, wo 8 database to capture the information given bolo Nan this data , fue this table TB_DETAM Gi) Create the relevant table wo eaptue the deta ofthe ptcaions: Name Ls, Fall MALE applicants, Nain Gi) Using the TR_DETAILS & se, ereate a query whieh produces fist ofall MALE ipplicants, Name this query Q MALE. (i) Using the TR_DETAILS table, reac a query which produces ist fall appeals witha Bachelor, Degree in Business Administration, Name this query Q_BUSINE 7 (9) Produce a report using the query Q_ BUSINESS. Save this eportas RLREFORT Applicant [Applicant | Title | Mailing Country | Contact Email lace First Name_| sumame Address Angela Ramgoolie ‘rs. [Belmopan | Belize pramgoolie@live. Associate Dees com in Business Administration Peta-Gay [Mohammed [Miss [Road Town [British virgin | petamohammed@ | Bachelor's Degree lands gmail.com in Business a Administration Marcus Chin Mr. [George Town | Cayman | Marcus.chin@ Bachelor's Degree islands | yahoo.com in Business Administration Michelle | St. Hill Ms. [Roseau Dominica | michelle@gmail. | Corporate com Secretary's Certificate Desiree Brathwaite | Mrs, [St.Georges |Grenada | dbrathwaite@live. | Bachelor's Degree com in Economics Keisha Sealey Miss | Kingstown St.Vincent | Keisha.sealey@ Associate Degree and the gmail.com in Business Grenadines Administration Esther Campbell | Mrs. | St. Augustine | Trinidad and | ecampbell@yahoo. | Bachelor's Degree Tobago —_\com in Business Administration James Thomas Mr. Cockburn Turks and James.thomas@ Bachelor's Town Caicos gmail.com Degree in Islands. Human Resource Management Donna- Persaud Ms. |New Guyana dlp.persaud@gmail. | Bachelor's Degree Lesia Amsterdam com ‘in Business Administration END OF TEST (@5 marks) IF YOU FINISH BEFORE TIME IS CALLED, CHECK YOUR WORK ON THIS TEST. 01251020/MICSEC 2021 Scanned with CamScannerB® rest cope 01251020 FORM TP 2021061 MAYAUNE 2021 CARIBBEAN EXAMINATIONS COUNC CARIBBEAN SECONDARY EDUCATION CERTIFICATE” AMINATION ELECTRONIC DOCUMENT PREPARATION AND MANAG MEN Paper 02 ~ General Prot Insert for Questis copy TEST (2) Type the following in double fine spacing, Use ALL equal margins of 1" (2.54 em), Times New Roman 12 (b) Save the completed document as Social Media, Social Media Social media has changed the way we engage with each other and with the world. t has become 4 resource where connections are made, information shared, and news consumed on a daily basis. What \Was seen not too long ago as mere entertainment, social media has evolved to become a legitimate form of having ongoing conversations between organizations and their stakeholders Over the years, CXC has embraced the use of social media platforms such as Facebook, Twitter, Flickr, LinkedIn, YouTube, with plans of incorporating others in the near future in order to reach our audiences wherever they reside digitally. While this journey has not been free from challenges, here are some important lessons learnt and key benefits derived along the way. Social media is a powerful way of humanizing CXC. As a regional institution and examining body, the Council's digital presence is arguably the most effective method of countering the narrative of secrecy and inaccessibility typically associated with such organizations. Connecting with our stakeholders online has meant demonstrating CXC's core values by sharing content which is beneficial to the academic advancement ofeach follower. This includes addressing individual queries ina timely manner and delivering personalized attention, GO ON TO THE NEXT PAGE. 01251020/MJ/CSEC 2021 Scanned with CamScanner‘Throughout this transition, social media has afforded CXC the opportunity to further reinforce its position as a thought leader in the Caribbean education arena. For the Council to function effectively, it Fequites public trust in its capacity to deliver on its mandate, By commenting on related issues online and regularly reporting its work throughout the region using images and video, CXC builds upom that trust Posts on social media have proven to be effective ways of driving traffic © CXC's corporate website Similarly, sharing relevant content from CXC’s blog via our social channels isa great strategy to engage readers and expose potential candidates tothe suite of products that the Couneil offers. Hence, social media has become a leading way of lead generation and customer acquisition for the Council, ‘Another crucial lesson learnt is the extent to which our stakeholders have come to expect institutions like CXC to be available on social media as an avenue for customer service. Research published in the Harvard Business Review demonstrates that brands which don’t meet these expectations online risk damaging their reputations, CXC therefore implemented a sophisticated customer relationship management system known as Freshdesk which collates all social media feeds and online customer queries into a central repository which offers the Council the capacity to respond to queries in an efficient manner. Excerpt fiom The Caribbean Examiner 2018 Total 10 marks 01251020/MJ/CSEC 2021 Scanned with CamScanner