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Auto
Activated
Accounts
and Lifting of Hold-out
Concentrix and our bank partner Metrobank implemented the Payroll Account Auto Activation wherein
accounts when opened are automatically activated and can receive credit transactions. Funds will be on hold
by default for security purposes and employees may do the Lift Hold tasks (2 Options) to access the funds.
1. Day 0 ‐ Concentrix Recruitment submits employee file (excel file) indicating the mandatory information for
account opening via e‐mail. We request that CNX includes Employee/Workday ID for unique identifier.
2. Day 1 ‐ Upon receipt of the excel file, MBTC to validate completeness of information and request for
account opening.
3. Day 2 ‐ Accounts are opened. MBTC shall send active account numbers to CNX. Note that these accounts
are already active but are put on HOLD (Payroll can be credited to the account but employees will be unable
to withdraw/ access the account until account opening documents are completed).
4. Day 3‐5 ‐ Account opening forms, PIN mailers and cards will be dispatched to the nominated branches.
* *Cards will be available at the branch after 3‐5 banking days (Metro Manila) and 7‐10 banking days (Outside
Metro Manila) from dispatch.
TO LIFT HOLD OUT (2 Options)
A. CLAIMING OF CARDS AT THE BRANCH
B. SUBMISSION OF SCANNED KYC FORMS
(FOR NEW HIRES ONLY)
OPTION A
Claim the card in the nominated branch, SMS procedure needs to be done immediately.
CNX Employee must request lift of hold‐out by sending a SMS to 09191606282
Syntax:
ACT<space>last four (4) digits of card<space>Employee ID Number<space>Date of Birth (format in mmddyyyy)
Example: ACT 1234 1888000 05151990
On a defined schedule, Metrobank shall extract report on SMS request and process lifting of hold on
corresponding accounts.
Timing of Hold‐out Lifting*:
11:00am –received from 4:01 pm previous day to 10am
2:30pm –received from 10:01am to 1:30pm
Employees will receive SMS notification whether lifting is successful or not.
Mobile number to be used to send the SMS should be the number used in filling up account opening form.
OPTION B (For New Hires Only)
Hold‐out on the account of CNX Employee may already be lifted by sending complete KYC/account opening
forms to mbtcactivation@metrobank.com.ph with the subject CONCENTRIX <employee id> Lift of Account
Hold
Requirements:
Customer Information Form (CIF)
3 specimen signatures on clean white paper
Valid acceptable ID with specimen signature
Within 2 business days, upon receipt of email, Metrobank will validate information in the CIF versus submitted
excel file.
An acknowledgement email will be sent to confirm completeness or inform employee of any discrepancy.
Employee should claim the card from nominated branch as soon as it is available and do the SMS activation
immediately.
Reminders:
• Submission of account opening documents via email must be done 3 days prior to payroll date to ensure
lifting of hold before payroll crediting (i.e. If payroll date is on a Friday, employee should submit by
Tuesday).
• Employees can pick‐up their ATM cards from their nominated branch after hold‐out is lifted. Employee
to send SMS once card is claimed from the branch. Note that cards will be perforated after 90 days
from account opening if left unclaimed. If employee wants to get a card, a P150 card replacement fee
and may be a regular designed debit card.