1. Analyze the reservation system using information system model (frame work) as a lense.

rOnline eservation system is a computerized system used to store retrieve information, and conduct
transactions related to traveling. The system was designed using the structured system analysis and design
methodology (SSADM) and developed using PHP, JavaScript and HTML as the programing languages, while the
data base was designed using MYSQL. Online reservation system are software you can use for reservation
management.

They allow tour and activity operators to accept bookings online and better manage their computer and in
person booking.

2.To which category of Information System does the online reservation system fall?

There are two categories of information system:

• Operation support system; business operation and

• Management support system; support of managerial decision making

Online reservation system fall in the categories of operation support system.

3. what is the next higher information system to which the reservation system is linked with?

Management information system (MIS) is the next higher information system after operation support system and
management information system used for decision making, and for coordination, control, analysis, and
visualization ,systems testing people , process and technology in an organizational context. Management
information system(MIS) basically concerned with converting data from internal sources into information which is
then communicated to managers at all the levels, in all functions to make timely and effective decisions for
planning, directing and controlling the activities for which they are responsible. To solve a problem a necessary
data may come from internal or external data base. In an organization, internal data are generated by a system
such as online reservation system.

4. What kind of data does this reservation system feed to the next higher information system?

Reservation systems try to automate the entire process keeping in the view of database integration approach.
This system maintains user’s personal, address, and contact details. This system is providing more memory for the
users to maintain data. This system is providing accessibility control to data with respect to users.

5. How can the online reservation system contribute to the Decision Support System?
A decision support system ( DSS) is an information system that support business or origination decision making
activities . DSS serve the management operation and planning level of an organization ( usually mid and higher
management ) and help people make decision about problems that may be rapidly changing and not easily
specified in advance. So the online reservation system can contribute by gives from record keeping & control of
repetitive clerical process to explore possible alternatives.

6. Can Ethiopian Airlines achieve a competitive advantage by introducing this system? How?

Airline industry is one of the most competitive industry within the economic environment .In the airline industry
market contribution a lot to expanding the industry marketing distribution channel. The homogenous of the airline
business makes product differentiation very difficult and costly hence Ethiopian airline creates Strong competitive
pressure in the industry.

7. How can customers benefit out of this system?

The passengers can confirm their travel on a flight via the internet typically print their own boarding passes. All
Ethiopian operated flights are available for online check with your internet accesses. The system also enables
customers to check availability of bus ticket, buy bus ticket and pay for bus ticket online through prepaid card
based on passenger sources and destinations. This makes the customer easy to get bus ticket online instead of
queue up to buy the bus ticket. It basically an online flight ticket purchasing system which is an essential
application of online. Although the benefit of using online flight booking systems.

8. How can the online reservation system make it more difficult for newer, smaller airlines to compete against
Ethiopian Airlines?

Ethiopian airline is certified with four star airline rating for the quality of its on board product and staff services,
and the Ethiopian airline home base air port services. It perhaps the best regarded in all of Africa. The airline offers
daily flight throughout the African continent and all over the world and also it is the largest airline interms of
passengers carried, destination served, fleet size, and revenue. If a small airline carrying passenger on behalf a
large airline under a contract, they would have to follow the large carrier obligation for those passengers, usually
the ticket and or itinerary show which airline sold the ticket and which airline is operating the flight. So the listed
above barriers and others makes the newer or a small airline challenged to sustain their business, to compete and
use advanced web-based online systems.

9.How can Ethiopian Airlines online reservation system be used to lock in travelagents?

Ethiopian Airline reservation used to be standalone systems. Each airline had its own system, disconnected from
other airlines or ticket agents, and usable only by a designated number of airline employees. By giving them
software which can only be used to make reservation for that particular company. Its means travel agents cannot
make reservation for any other airline by using the particular software.

10. What additional features do you think should be added to the online reservation system to further enhance
customer service and efficiency?

• Accept direct online reservation

An online reservation engine on your website will allow clients to easily cheak avaliability and to book and pay
directly on your website- a convenient booking process for your clients and your administrative team.

• Customizable reports- start making better decisions

In your back office, you should be able to export data that will help you to make better bussiness decisions.

• Secure payments

Paypal and sage pay have become so common nowadays that people really don't like giving card details over the
phone anymore. And there's no need with the invention of secure payment gateways. Online payments used to
make people question a company because they weren't sure it was secure.