Professional Documents
Culture Documents
PART-2
[Answer any three questions]
Question 2 (3x12=36)
a) Briefly explain Kurt Lewin’s ‘ force field analysis’ as a scientific approach for analyzing
change. [6]
b) Discuss the ADKAR model of change. [6]
Question 3
Question 4
a) Briefly explain any three tools and facilities used in airports. [6]
b) Discuss any six advantages of smart phones in workplaces. [6]
Question 5
a) State and explain any eight measures to overcome resistance to change. [8]
b) What is SMS Alert? Explain briefly the two SMS Alerts used in banks. [4]
******************