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BISHOP COTTON GIRLS’ SCHOOL

SECOND TERM UNIT TEST- JANUARY 2022


BUSINESS STUDIES
STD: XI MAX MARKS: 50
DATE:17.1.2022 Reading time: 2.00-2:10pm
Writing time: 2.10-3:40pm
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Answer Question 1 (compulsory) from Part I, and any three questions from Part II,
The intended marks for questions or parts of questions are given in brackets [ ].
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PART- 1
[Compulsory]
Question 1 (7x2 =14)

1. What is transformational change? Explain it with the help of an example.


2. What is video conferencing? List any two advantages.
3. Distinguish between mechanisation and automation, on the basis of the nature of work.
4. What is the domino effect of change?
5. How is a Voice over Internet Protocol different from a traditional telephone? Mention
any two advantages of VoIP.
6. What is Artificial intelligence? Mention any two benefits.
7. Expand the following:
i) CUTE
ii) Wi-Fi.

PART-2
[Answer any three questions]
Question 2 (3x12=36)

a) Briefly explain Kurt Lewin’s ‘ force field analysis’ as a scientific approach for analyzing
change. [6]
b) Discuss the ADKAR model of change. [6]

Question 3

a) Explain any four merits and four demerits of mechanization. [8]


b) Write a short note on the effects of automation on people. [4]

Question 4

a) Briefly explain any three tools and facilities used in airports. [6]
b) Discuss any six advantages of smart phones in workplaces. [6]
Question 5

a) State and explain any eight measures to overcome resistance to change. [8]
b) What is SMS Alert? Explain briefly the two SMS Alerts used in banks. [4]

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