INSTITUTE OF BUSINESS MANAGEMENT

INTERNSHIP REPORT

SUBMITTED BY: ALI AHMED ZAIDI

ID: 20162-19899

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GENERAL INFORMATION
Name: Ali Ahmed Zaidi

ID: 20162-19899

Contact no.: 0332 3731355

Major Field: Accounting & Finance

1.1 Organization: Meezan Bank

1.2 Report based on: Option 1
1.3 Due date of the report: 5TH September 2019
1.4 Report submitted on: 19th September 2019
1.5 Delayed by: 14 days
1.6 Reasons for delay: I was waiting for my internship completion letter which was assigned
to me on 13th September also I was busy with the final exam preparation.

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 TABLE OF CONTENTS

Contents
INTRODUCTION TO THE COMPANY .......................................................................................... 4
DEPARTMENT ................................................................................................................................ 5
4.1 FUNCTIONS OF THE DEPARTMENT .................................................................................. 5
ABOUT THE INTERNSHIP ........................................................................................................... 11
TASK AND MAJOR RESPONSIBILITIES............................................................................................ 12
THEORIES LEARNED IN ACADEMICS AND THEIR APPLICATION....................................... 14
5.1 DEPARTMENT: Payments & Cash Management and Transaction Banking ........................... 14
5.2 THEORIES AND CONCEPTS LEARNED IN IOBM ........................................................... 14
RECOMMENDATIONS ................................................................................................................. 16
PLAGIARISM CHECK .................................................................................................................. 17

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INTRODUCTION TO THE COMPANY

MEEZAN BANK LIMITED (MBL)

Meezan Bank initiated activities in 1997 as Al Meezan Investment Bank Limited. It changed
over to Meezan Bank Limited, an undeniable Islamic business bank in 2002, when the State
Bank of Pakistan issued it Pakistan's first Islamic Commercial Banking grant.
Simultaneously, the Bank got the Pakistan exercises of Society General, and started business
setting aside cash with a little arrangement of four branches, that has now made to wind up
one of the best financial structures in the nation with 660 branches more than 180 urban
locales.

Meezan Bank is a straightforwardly recorded association upheld by driving money related

establishments from Pakistan and the Middle East. The Bank offers an all out extent of
Islamic money related things and organizations through an expansive retail banking
framework.

Meezan Bank has a solid Shariah consistence strategy that contains a submitted Shariah
Compliance division, a Resident Shariah Board Member and a Shariah Supervisory Board
including commonly grand Shariah experts. The Bank is well-seen for its thing improvement
limit, Islamic cash related research and forewarning associations, at both national and general
levels.

Meezan Bank is the fundamental obvious Islamic Bank with AA+ FICO appraisal in the
Islamic Banking industry of Pakistan.

VISON STATMENT:

“Establish Islamic Banking as banking of first choice...”

MISSION STATMENT:

To be a premier Islamic Bank, offering a one-stop shop for innovation value-added products
and services to our customer within bounds of Shariah.

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DEPARTMENT

Department: Corporate and Institutional Banking

Division: Payments and Cash Management

Supervisor’s Name: Mr Ahmed Ali Khaskheli

Designation: Client Service Officer

Duration: 3 weeks

4.1 FUNCTIONS OF THE DEPARTMENT

Corporate and Institutional Banking Department gives a wide accumulation of financial
associations to countless corporate customers including multinationals and open locale parts
by banding together with them to produce entire arrangement affiliations. These join standard
things required by relationship for dealing with their working capital and exchange money
needs and consistently refined and innovative reactions for huge scale speculations. By
drawing on the authority of in-house thing masters and Shariah agents working under the
heading of Shariah Supervisory Board, the Bank is fit for furnishing a wide level of Shariah-
fulfilling financing responses for meet the working capital record, import section cash,
supporting for thing works out, whole course of action support, story credit necessities and
undertaking financing needs to its customers.

The Bank's Corporate Banking relationship get-together works together transversely over
lines of affiliations and adornment social gatherings (Treasury, Cash Management,
Investment Banking, Commercial Banking and Consumer Banking) to make and pass on
fitting, regard included and inventive plans while continuing to join together and empower
transport stages, business understanding and driving operational superbness.

OVERVIEW OF DIVISION: PAYMENTS AND CASH MANAGEMENT

The Bank offers two Cash Management things, Meezan eBiz and Meezan eBiz+. More than
1,600+ Corporate, Commercial and SME customers are benefitting the upsides of this
electronic thing suite to manage their accumulations, fragments, MIS and arrangement needs,
achieving extended business suitability.

Meezan eBiz
Meezan eBiz enables clients to execute banking exchanges rapidly over the web in a shielded
and strong way. With the assistance of Meezan eBiz, clients can see and download their
record alters, account subtleties, account clarifications comparably as effectively lead their
standard exchanges, for example, Intra and Inter Bank Fund Transfers, pay portions,
administration charge portions, pay demand issuance and much more by methods for a

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motorized, secure and adaptable electronic dealing with stage. eBiz is Meezan's non-
advantage acquiring thing. Organizations gave under eBiz are:

Accounts Details

1. Fund Transfers
i) Internal Fund Transfer (MBL to MBL)

ii) Inter Bank Fund Transfer (IBFT) – IBFT cannot exceed Rs 500,000 per
transaction. If the transfer amount is larger than this, multiple transactions can be
carried out.

2. Utility & Mobile Bill Payments

3. Banker‟s cheques (Pay Orders/Demand Drafts)

Meezan eBiz Plus (eBiz+)

Meezan eBiz+ is a broad altered Cash Management strategy which licenses Corporate,
Commercial and SME clients to electronically deal with their financial relationship, yet
additionally reduce operational burden by redistributing the association of the nation over
storing up and segment needs. Every execution is adjusted to meet clients' particular MIS and
deal necessities. Worth accessible, in spite of highlights of eBiz+, joins:

•Manage part like sponsorships move, Inter Bank Funds Transfer, Pay request issuance,
RTGS, corporate checks issuance comparatively as e-Dividend parcels

•Host to have bargain with client ERP structure for both accumulating and segments
execution

•Dedicated Customer Service/Client Service Team with extraordinary framework joining

limits. The Bank has not as of late gotten an especially positive reaction from neighborhood
affiliations yet what's more from overall affiliations and goes about as a confided in major
embellishment for their value based cash related needs. The measure of Cash Management
headings being managed by the Bank made by over 60% during the year.

eBiz+ Services
The two main services of eBiz+ are payments and collections.

Modes of Payments:
1. Internal Fund Transfer (IFT)
2. eBiz+ Cheques (Pay Order Cheques)
3. Corporate Cheques
4. Interbank Fund Transfer (IBFT)
5. Real Time Gross Investment (RTGS)
6. Cash over counter (COC)

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Internal Funds Transfer: (Meezan to Meezan Account)
eBiz+ entry can be utilized to move assets over any Meezan financial balance crosswise over
Pakistan on constant premise with straight through handling.

EBiz+ CHEQUES: (Meezan Bank Pay Order)

eBiz+ Checks (Pay Order) single or mass issuance sales can in like manner be begun using
our eBiz+ module. The PO issuance sales will arrive electronically at our allocated CM
dealing with core interest. The Payments and Cash Management bunch starting there will
issue the PO and will dispatch/pass on them as per customer bearings.

Corporate Cheques: (Cheque Outsourcing Services)

Utilizing our installments entry clients can demand for issuance of post-dated and same-day
corporate cheques single or mass. Our assigned CM handling focus will print the cheques
with or without client's computerized marks according to the client's necessity and will be
dispatched to individual location dependent on the guidelines provided.

IBFT: (Inter Bank Fund Transfer)

IBFT will empower clients to move reserves right away between banks with no issue by
means of out instalment stage. This administration enables client to move assets from their
record to any of the a large number of records of other ONELINK part bank the nation over.

IBFT will empower clients to move reserves quickly between banks with no problem by
means of out instalment stage. This administration enables client to move assets from their
record to any of the a large number of records of other ONELINK part bank the nation over.

RTGS Requests: (Real Time Gross Investment)

The Payments and Cash Management System has a module which enables you to send RTGS
demands too. Every single such solicitation will arrive electronically at our focal CM
Operations framework for forward handling.

Cash Over Counter: (Comprehensive Disbursement Solution for Customers)

MBL will structure centralized funds disbursement system for customers through Cash
Management‟s state of the art product called “Cash Management Disbursement Services”-
eBiz+, ensuring timely disbursement of funds through COC to beneficiary who will walk in
to any MBL branch with UNIQUE REFERENCE NUMBER (URF).

Modes of Collections:
1. Customized Deposits Receipts
2. E-Collections
3. SIDA (Standard Instructions Debit Authority)
4. Payment Voucher

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Customized Deposit Receipts:
CDS is a useful course for the corporate or business component of moving toward their
collections endeavour. Used by Companies which have a decentralized control over their
circulation focuses as a result of remoteness of their regions. Utilizing Meezan Bank's wide
branch arrange vendors can store instalments into the organization account from any Meezan
Bank office.

E-Collections:
Intended to cater the need of colossal associations which are mostly controlled and have
several immense dealers dealing with their courses, this seller began gathering module
empowers accomplices of the customer to genuinely move advantages for the association's
records by using the force of web using out eBiz+ assistant passage get to limit. The module
inside and out reductions the getting ready time of the trade and expands your salary by
rapidly crediting your central record.

Standard Instruction Debt Authority (SIDA):

Intended to make a solitary, accommodating and capable technique for collections, this
specific social occasion module packs all control in the hands of the customer. SIDA offers
its customers extended direction over salary while decreasing the operational costs. SIDA can
improve the path toward gathering installment commitments for non-miniaturized scale
ventures.

Payment Vouchers:
This specific instrument is given to the merchants against their performed exchanges. This
securitized paper is a non-easily proven wrong instrument which is proof that the association
record has been credited. The proposed thing works in light of a real worry for both the social
events, giving the sellers indistinct points of interest from the pay demand while discarding
the 'Travel Time' for the customer while diminishing the danger of false exercises.

MAJOR CUSTOMERS FOR PAYMENTS:

 Institute of Business Management
 Lahore University of Management Sciences
 Multinet Pakistan Private Limited
 Cosco Shipping Lines Company Limited
 Linde Pakistan Limited
 Pakistan Herald Publication Limited
 IMS Health Pakistan
 Indus Hospital

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MAJOR CUSTOMERS FOR COLLECTIONS:
 Nestle Pakistan Limited
 Engro Fertilizer Limited
 International Steel Limited
 Linde Pakistan Private Limited
 Atlas Battery Limited
 Orient Home Appliances Private Limited
 Citi Bank for Unilever
 Pakistan Telecommunication Company Limited
 Zong

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Department: Corporate and Institutional Banking

Division: Transaction Banking

Supervisor’s Name: Mr. Faisal Ahmed Siddiqui Mr. Sheeraz Ali Shaikh

Designation: Unit Head- Transaction Banking Senior Officer Transaction Banking

Duration: 5 weeks

OVERVIEW OF DIVISION: TRANSACTION BANKING

Transaction Banking (TB) can be characterized as the arrangement of instruments and
administrations that a bank offers to exchanging accomplices to monetarily bolster their
corresponding trade of products (for example exchange), money related streams (for example
money), or business papers (for example trades). TB enables banks to keep up cozy
association with their corporate customers so banks would prefer not to be disinterred
interceded by different payers.

Meezan Bank Transaction Banking Department mainly perform three main functions:

1. Cash Management Sales

2. Trade Sales

3. Remittances Sales

Cash Management Sales: CM sales mainly involve handling, collection and usage of cash.
Meezan Bank CM sales target for this year is Rs 100 million and they generate this profit
through their main cash management product that is eBiz+.

Trade Sales: Sales that involve physical goods

Remittances Sales: Sales that involve services

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ABOUT THE INTERNSHIP
Department: Corporate and Institutional banking
My main aim for this 8 weeks internship was to enhance and develop the knowledge and
skills to help me in the future career. This internship helped me understand the various
concepts ways about the how the corporate world works and the strategies which are
developed to maintain a good relationship with clients and to increase the perceived value of
clients.

I was positioned as an intern in Corporate and Institutional Banking Department and worked
in two divisions under the supervision of Mr Ahmed Ali Khaskheli – Client Service Officer,
Mr Faisal Ahmed Siddiqui – Unit Head Transaction Banking & Mr Sheeraz Ali Shaikh –
Senior Officer Transaction Banking.

I had the opportunity to learn from other members of the corporate team.

This internship gave me a glimpse about how my life will turn out if I chose Corporate and
Institutional Banking career at Meezan Bank.

I was able to interact with experienced professionals of the department that hold the largest
corporate portfolios in the banking sector of the country. I was given meaningful tasks that
aided me to develop efficiency and responsibility needed to succeed in my career. This
internship proved to be an amazing learning experience for me. The culture at Meezan Bank
not only pushed me but gave me an opportunity to strive for my career goals.

The projects and tasks assigned to me helped me in implementing the knowledge and skills
that had been taught to me at college and I got an opportunity to further enhance them. The
internship enabled me to gain hands on practical experience of working in a professional
environment with people who were willing to help out at each and every stage of the
program.
I will definitely miss the time I spent there because everyone was very warm and welcoming
and I will always remain obliged to all those who contributed to my knowledge and skills in
Meezan Bank LTD.

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TASK AND MAJOR RESPONSIBILITIES

DIVISION: PAYMENTS AND CASH MANAGEMENT

 Reviewed the cases from Meezan bank branches and maintain an excel file of eBiz
Clients. Cases were of Small and Medium enterprises that needed eBiz services for
viewing and authorizing their account balances and statements and to carry day-to-day
transactions.
 While reviewing the case it was important to check the following documents and to check
if all necessary sections are filled properly:
 Company Registration Form
 User Registration Form. There are mainly three types of users:
1. Viewer
2. Maker
3. Authorizer
 Terms and Conditions of Internet Banking Services
 Board of Resolution or Partnership Deed. It mainly states the operating instructions of
eBiz account
 After the cases were reviewed, the next step was to generate TSRM of each user. TSRM
is prepared for data recording of client and to generate their IDs that they can use for
operating their accounts and perform daily transaction activity. My job was to create
TSRM of each customer on daily basis. On average, I used to create TSRM of atleast 10
clients daily.
 Carried proposal renewal activity of all eBiz+ customers. There were above 400+ clients
of eBiz+ which includes multinational companies of Pakistan and medium enterprises.
 Handled Cash Management System of eBiz+ and setup the following areas:
 Company Pricing Setup of 100+ companies (setting the pricing of payment modes such as
IFT, IBFT, PO Cheques, RTGS, COC)
 Authorization matrix setup of companies
 Bank Account Setup of companies
 Product arrangements setup of companies
 Other than performing above mentioned duties, I had to file documents and cases on daily
basis. eBiz cases are filed either in one of the following files depending on their status:
 Pending cases
 Processed cases
 Unprocessed cases
 IBFT letters
 Amendment Documents

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DIVISION: TRANSACTION BANKING
 Conducted the compliance review of equity registration cases with respect to the SBP
Circular Ref. No. 06 of dated 24/02/2017
 Drafted letters of shareholders for compliance of above mentioned circular.
 Maintained MIS of equity registration cases and update at the day end.
 Assisted in preparing and reviewing documents for due diligence before submission to
State Bank of Pakistan approvals.
 Assisted in correspondence with MBL branch operations & Global Remittance
Department to ensure all execution done in a quickest manner.
 Accomplished tasks within time limit and complete other tasks assigned by the superior.
 Read and understand Annual Report 2018 of MBL
 Presentation on Overview of Banking Industry
 Presentation on Overview of Economy (short research work with help of internet and
newspaper)
 Presentation on Negotiable Instrument Act 1881
 Understand line and staff department of Bank, Airlines, Army and other main sectors.
 Understand what International trade and free trade agreement
 Understand a Cheque.

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THEORIES LEARNED IN ACADEMICS AND THEIR
APPLICATION

5.1 DEPARTMENT: Payments & Cash Management and Transaction Banking

5.2 THEORIES AND CONCEPTS LEARNED IN IOBM

Islamic Banking & Finance: This course was very helpful as my teacher in iobm taught me
very well about the products and dealings of Islamic banks and the terms they use so I was
able to understand everything easily.

Corporate Finance: Large scale corporate investment concepts like Present value (PV),
Future value (FV), IRR and other investment factors learnt in Corporate Finance were
helpful.

Computer Concepts And Applications: This course helped me the a lot in my time at MBL.
I have realized, working in a corporate setting, that the information technology is the way
forward. Employees working having the most junior roles at MBL were proficient at using
Microsoft excel. Each and every task carried out by the Payment and Cash management
department was computer based. Having already studied Microsoft excel in detail in
Computer concepts and application, I was familiar with a lot of formulae which gave me an
edge over my fellow interns.

Financial Institutions: The course gave extensive knowledge on what financial institutions
are and how they operate. I studied about the regulatory requirements present for banks, steps
taken by banks to ensure their capital adequacy and their role in the financial market. I
learned in the course Financial Institutions that one of the factors banks consider before
lending is assessing the credit history of the prospective customer to enable them to make
more prudent decisions. The basic know-how of how Financial institutions work. The
SWIFT, PRISM and other financial technologies, role of SBP and regulatory policies like
capital reserve requirements and other variables affecting bank‟s performance.
Financial Management: This was a critical course which established a strong base in
finance for me. I was able to learn about the use of different methods to determine the
financial position of the business. Interpretation of Financial statements i.e. Income statement
and balance sheet, learnt in Financial Management (FM) turned out to be a useful while doing
financial analysis.

Money and banking: This course helped me in understanding the role of the banks. And
how the money is generated and circulated through different channels into the economy. It
helped me greatly in understanding the role of the bank, in general, for the common public
and the products offered by the bank to facilitate the public. Through this course, I had an
idea of different functions of the bank but during the internship, I got aware of all the
practical aspects as I had a hands-on experience in all the departments here.

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Organizational Behaviour: Within this course I studied about psychology of individuals
and groups inside an organization. I was able to observe the methodologies adopted by
organizations in order to motivate employees and increase their job performance. This course
helped me to interact with individuals of different nature and successfully work as part of a
group..

Methods in Business Writing: This course was about drafting emails and writing memos
which developed my knowledge about how to communicate within the organization and also
outside of the organization. I was able to communicate within the organization with my
colleagues.

LEARNING OUTCOME
As this was my first internship and my first professional experience I learned a lot that will
help me in my future career some of the learning points which I learned during my course of
the internship was:

 Time management in completing tasks

 How to implement book knowledge to practical life
 Learned to work within different departments with different cultures
 Reduced the level of hesitation for learning and asking with co-workers whenever any
certain work is not cleared instead of taking stress or getting under pressure.
 Got to know about the management hierarchy of the organization
 Know how about the functions and importance of document management system in
the organization

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RECOMMENDATIONS

 To keep up with the world of in fact be the leader, it is highly important to promote
innovation within the organization and encourage open door policy for the ideas.
Moreover, „out of the box‟ thinking methodology should be introduced so that people are
not reluctant to give their thoughts on different situations.

 I observed employees being given workload more than they can manage. This, in turn,
resulted in employees working way past the working hours due to which they were not
able to come to work on time. I observed this cycle throughout my time at Meezan.
 There should be rotation in departments for interns.
 Internship should not be fixed to just one department. It will help interns to gain greater
exposure of the firms operations and can understand better how Meezan Bank operations
work.
 Meezan should consider the graduates of other universities too except for IBA and LUMS
in their hiring of Fresh Graduates for departments like Corporate, Investment, Treasury
and Finance.
 Interns should be given projects based internships also.
 Interns should be provided proper system and fixed sitting place.
 Interns should be allowed to visit to meet external corporate customers with their line
managers for understanding better how customer dealing and proposals are done.

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PLAGIARISM REPORT

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